Real Property Management Nampa

This tenant rented from Real Property Management for years. We acknowledge that they always paid on time. We acknowledge that there were no known problems reported during their tenancy. The Lease Agreement does state that “Lessee agrees to not attempt to make repairs should they
be necessary. In lieu thereof, Lessor will be notified.” Tenants did notify Real Property Management of a few minor things at first move in, and then a leaking toilet during their tenancy. The tenant did not notify us of any other issues, or damage to the home during their tenancy. The owner of the property notified us that he did not wish to renew the lease that was ending 04/30/According to Idaho Law, we are not required to give a reason for non-renewal. We had offered to assist the tenants in finding a new home to rent because they had always paid on time with no known complaints or issuesWe did allow them to place a $hold deposit for a different home. After performing the move out walk through of the property they had moved out of, we found numerous things that were left beyond wear and tear allowed. Their pet had damaged carpets; the carpets had not been cleaned as they were instructed to do; the property was left dirty; and damage left behind by the tenants had not been repaired. The damage left behind was beyond wear and tear. The tenants left damaged screens, damaged blinds, broken toilet seats, missing doorstops, and damaged cabinet doors among other thingsThey left lightbulbs sitting on the counter and a new toilet seat for our company to install acknowledging that these things were indeed their responsibility to replaceThe damage that the tenants were charged for at move out were things that were not previously noted on the move in inspection report that the tenants had completed themselves We contacted the tenants as soon as we realized the extensive amount of repairs that had been required to bring the home back to a rent ready standard. We notified them that the manner in which they left the home was not acceptable and that we could not place them into a new home in good conscience. These are things we could not have known until the tenants move out inspection had been performed and repairs completed. It’s unfortunate that the timing was what it was. We kept them in the loop as things progressed. We would have expected that if we were placing a tenant into another property with our company that they would have went above and beyond to ensure the home was in a full rent ready condition according to the terms of their lease agreement and based on the move out instructions provided to them. I have attached copies of the lease agreement, move out instructions, and maintenance repairs / cleaning invoices for work performed at move out. We will be returning the $hold deposit paid for the new property that we were unable to rent to the tenants. However, there is a balance of $remaining that the tenants will need to pay Real Property Management. If the remaining balance is not taken care of, the tenants account will be sent to collections

In response to your concern with the $1,was a portion of your deductible that was originally $Unfortunately the insurance company denied the issue and deemed this issue a "wearable" maintenance problemThe vehicle was taken to two different shops to be looked at for this problem and
the vehicle has since been deemed totaled out by the insurance companyI personally picked up this vehicle and customer several times and did everything in my power to try to resolve this issueMy company also paid for a wheel bearing that the insurance company refused to pay for as well as the rental bill amounting in $ So unfortunately the refund requested for $is not something that can be done since that was a deductible from your insurance that you did not pay the full $

Our contractual obligation, in this case, was to Ms. [redacted].  Ms. [redacted] executed an agreement with us on November 18, 2013. We understood at the time that Ms. [redacted] does not communicate through an email account.  Since email is our main form of communication and is what...

gives our clients access to their owner portal, we agreed to communicate through her daughter, [redacted].  We managed Ms. [redacted]’s home in accordance with our policies, procedures, and contractual obligations.  We placed a tenant in her home that Real Property Management had no prior relationship with.  The applicant was screened and met our tenant criteria.  We entered into a lease agreement with the tenant as an agent of Ms. [redacted].  Most of the communication during the time, in which Ms. [redacted] was our client, was with her daughter [redacted].  In reviewing the email communication I can see that we were in regular contact with Ms. [redacted]’s daughter during the contract period. 
On July 2, 2014 the client notified Real Property Management that they would be terminating management services effective April 30, 2015 at which time they would be occupying the property May 1, 2015.  We continued to manage Ms. [redacted]’s property through April 30, 2015 as requested.  Towards the end of the tenancy, the tenant occupying the home notified us of her irregular income as a Real Estate Agent and her difficulty in paying the rent.  We were in communication with the client regarding the non-payment of rent.  In one communication dated April 3, 2014 it was stated “Your tenant paid January rent. Your tenant did not pay February rent. We posted a 3 day Notice to “Pay or Quit” in accordance with Idaho Law.  When we contacted you, you said you did not want us to evict the tenant because you were moving back into the property.  Your tenant also did not pay March rent.”  The client asked us to send the tenants account to collections and we have therefore done as the client asked.  We advised the client that if our collection agency was successful in collecting the debt, the funds would be forwarded to Ms. [redacted].  The collections agency has not been successful in collecting on the debt.  We also advised the client that she may choose to take the account herself and file a complaint in small claims court.
We have provided Ms. [redacted] with all documents requested at the time they were requested.  Ms. [redacted] had access to all monthly statements, year-end statements, management agreements, lease agreements, tenant notices, etc. through the owner portal.  When management services were terminated by the client a final accounting statement was sent. 
If Ms. [redacted] has decided to go a different route in an attempt to collect on the tenant debt, we will be happy to pull the account from our collections agency and she can pursue the debt on her own. 
We are under no further contractual obligations to this individual and there has been no monetary exchange or benefit for services rendered at this time.