Real Property Management of Greater Madison Metro

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below After reviewing the business response, it is clear that the author either does not have full information concerning my complaint, or is intentionally misrepresenting the circumstances surrounding itFirst, RPM fails to disclose that the e-mail sent on May 2nd was not the first communication regarding the poor marketing of the propertyIn addition to calls (which were largely in vain, since again, RPM didn't answer their phone and didn't respond to voicemails), I sent messages to Amy Davis on April 3rd, April 7th, and April 29th regarding this issueNot a single one of these messages was responded toSecond, RPM fails to acknowledge that instead of taking pictures of the property, as I was promised, RPM just found old photos of my house somewhere and put them on their website as their ownI am including in this response a picture one of the handouts that RPM had in the home when I visited the house April 8th, nearly months after the home was available for rentThough this does not show all of the poor and/or inaccurate pictures that RPM posted of my property on their site, I think it does give a taste of what I was dealing withIf you look at the smaller image in the upper right, it shows a carpet and stool...which I have never ownedThe middle four images are all of the living roomTwo of them show the living room painted blue and a large sectional, two of them show the living room painted white and show a red couch and some other furniture, which again I never ownedThe smaller image in the lower left shows the fireplace room, with what appears to be some garbage in the lower right and a view of the old deck, which was replaced the previous year with a fully enclosed oneI would be happy to supply information showing that the deck was torn out the previous year, long before I contacted RPMIf you are curious, the piece that RPM cut off at the bottom of the page above "rental terms" is supposed to say "pet policy"Also, myself, my girlfriend, my neighbors, and I assume, whoever was interested in the property attempted to call this number, but it was nearly impossible to get throughI worked very hard to upgrade the house since I purchased itI upgraded the flooring in the basement, I added new heated gutters, and I tore out the old porch and replaced it with a fully enclosed deck with a JacuzziI understand the relationship between price and demand, but I also understand that if you poorly market your product (market it as it was several years ago before extensive upgrading), fail to follow up with consumers, and show potential tenants that you really don't care about them or the property, then that will also influence the properties rentalThird, RPM didn't give me any feedback for several months other than that they had a considerable number of people ready to show the property to once it became availableThe idea that there was a discussion on reducing the rent soon after the property was marketed is pure fantasyIt was nearly impossible to get through with them, and nearly all of my e-mails were ignored, and I didn't receive any of the tenant feedback referred to in the response until several months laterIf RPM had acted competently in marketing my property, responded to calls, voicemails, and e-mails about the property, and provided this feedback that they apparently withheld for several months, the lawn care would not have been necessaryFinally, I supplied the number of keys that were requested of meThe agreement that I signed asked for sets of keysI made a special trip to get keys madeIf RPM wanted more keys, I would have happily spent the extra $- $to give them more keysSince this complaint was filed, I have been billed yet again for making keys, making the total $for $worth of keys because RPM did not tell me the proper number to give them Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The refund will be $1,012.50 and the check will be cut on the next check run on the 20th and mailed to the property owner. Thanks, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After reviewing the business response, it is clear that the author either does not have full information concerning my complaint, or is intentionally misrepresenting the circumstances surrounding it. First, RPM fails to disclose that the e-mail sent on May 2nd was not the first communication regarding the poor marketing of the property. In addition to calls (which were largely in vain, since again, RPM didn't answer their phone and didn't respond to voicemails), I sent messages to Amy Davis on April 3rd, April 7th, and April 29th regarding this issue. Not a single one of these messages was responded to. Second, RPM fails to acknowledge that instead of taking pictures of the property, as I was promised, RPM just found old photos of my house somewhere and put them on their website as their own. I am including in this response a picture one of the handouts that RPM had in the home when I visited the house April 8th, nearly 2 months after the home was available for rent. Though this does not show all of the poor and/or inaccurate pictures that RPM posted of my property on their site, I think it does give a taste of what I was dealing with. If you look at the smaller image in the upper right, it shows a carpet and stool...which I have never owned. The middle four images are all of the living room. Two of them show the living room painted blue and a large sectional, two of them show the living room painted white and show a red couch and some other furniture, which again I never owned. The smaller image in the lower left shows the fireplace room, with what appears to be some garbage in the lower right and a view of the old deck, which was replaced the previous year with a fully enclosed one. I would be happy to supply information showing that the deck was torn out the previous year, long before I contacted RPM. If you are curious, the piece that RPM cut off at the bottom of the page above "rental terms" is supposed to say "pet policy". Also, myself, my girlfriend, my neighbors, and I assume, whoever was interested in the property attempted to call this number, but it was nearly impossible to get through. I worked very hard to upgrade the house since I purchased it. I upgraded the flooring in the basement, I added new heated gutters, and I tore out the old porch and replaced it with a fully enclosed deck with a Jacuzzi. I understand the relationship between price and demand, but I also understand that if you poorly market your product (market it as it was several years ago before extensive upgrading), fail to follow up with consumers, and show potential tenants that you really don't care about them or the property, then that will also influence the properties rental. Third, RPM didn't give me any feedback for several months other than that they had a considerable number of people ready to show the property to once it became available. The idea that there was a discussion on reducing the rent soon after the property was marketed is pure fantasy. It was nearly impossible to get through with them, and nearly all of my e-mails were ignored, and I didn't receive any of the tenant feedback referred to in the response until several months later. If RPM had acted competently in marketing my property, responded to calls, voicemails, and e-mails about the property, and provided this feedback that they apparently withheld for several months, the lawn care would not have been necessary. Finally, I supplied the number of keys that were requested of me. The agreement that I signed asked for 3 sets of keys. I made a special trip to get keys made. If RPM wanted more keys, I would have happily spent the extra $2 - $4 to give them more keys. Since this complaint was filed, I have been billed yet again for making keys, making the total $50 for $4 worth of keys because RPM did not tell me the proper number to give them.
Regards,
[redacted]