Real Property Management Oregons Finest

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

RE: Response to complaint ID #***
Real Property Management, Oregon's Finest and tenants were both aware upon move in that the awning had a small holeUpon lease signing, tenants took the property as is.The awning is not a hazard or safety issue and has no rotting beams that need to be
replaced as it is well supported.The main heating source is not and was not broken when tenant sent in this complaintWe were however notified that the air conditioning was not working properly on May 30, As central air is a luxury and it was a Saturday, we didn't want to create an extra cost to the owner to have it repaired over the weekendThe tenants were informed that we would take care of the issue that coming MondayOn June 1, Real Property management, Oregon's Finest contacted a heating and cooling vendor who then contacted the tenants and set up an appointment for the following day, June 2, 2015. They then repaired and took care of the central air issue. Real Property Management, Oregon's Finest responded and took care of the issue in a timely manner. Tenant does have solar panels to help with electrical cost and has good sources of heat for the property. There are cadet wall heaters throughout the house and a heat pump. The last property review was done on 5/7/15, heating was checked and verified to be working by Real Property Management, Oregon's Finest personnel along with tenant's mother who was also at the property review. The daughters room has both sources of heat and was working properly on the last property review. We have not been contacted since the 5/7/review about any heating issues
Tenant mentioned they have pets residing at the property currently. When the tenant signed the lease agreement, only pets were known and accounted for. An extra pet was not approved by Real Property Management, Oregon's Finest
There is no mold issue in the kitchen, but the sink could be re-caulked and we will set up a time in the next coming week to repair the issue
Paint inside the property is not peeling off the walls, as Real Property Management, Oregon's Finest personnel verified this at the last review done 5/7/15. The tenants mother that was at the review also verified there were no paint issues. The property is a nice little home but could use a paint refresh. At this time the owner has put money into a new washer/dryer, fixed wood flooring in living room, removed tree branches that were hazardous and repaired/rebuilt the air conditioning unit
Thank You,
Real Property Management, Oregon's Finest

Complaint: ***
I am rejecting this response because:It’s interesting to us that we had to reach out to Revdex.com so that they can respond back to us in a timely mannerIf this was the case, we would not have contacted Revdex.com in the first place. Same with reaching out to the Real Property Management corporate office in UtahI have left several voicemails and weeks later, still no responseThis had to be escalated to Revdex.com to get a response either from the local office or corporate office. Every time we have contacted Real Property Management in Oregon, it’s rare that they get back to us but it usually take them a lengthy period of time so we have to keep on following up with them repeatedly to get an answerSometime it would take weeks or monthsTherefore our issues with them do not get resolved or in a timely matter. Our main issues with RPM is their lack of communication which is unprofessional: A) We have to keep reaching out to them when issues are occurred on our property when it’s their job B) They always say oh Zach will reach out to you or Clyde will reach out to you or this person will reach out, we don’t get a response or in a timely matter C) Resolution and Communication is such an effort with this company, isn’t the rule of thumb for any business to respond in 1-business days? Whether it’s a follow up, update, or ETA when the issue can be resolved? D) We live out of state and we have to keep on managing our property as if we are the property managerIt’s very time consuming and upsetting that they can collect a fee and we tell them how to do their jobWe ALWAYS have to reach out to them to pull any answers from them.Here are some past and current issues are with this company:They did not contact us for any repair charges that are over $They did a repair on the garbage disposal without notifying us and just charged our accountThis was a policy was to notify the owners. Contacted RPM in April that the garage door has been damagedIn May they took a picture of the garage and upload on portal with a status of GOODAlmost moths of waiting on them as to what’s the resolution on when it will be fixed and was the tenant even notified that they are responsible?Gutter on the side of the house has been on the ground for months, our neighbors are the ones that notified usRPM did an inspection in May and said the house is in GOOD statusThey did a poor inspection overall. Name changes on the utility accountsThis took a few months to get all of the name changes settled (we had to reach out to RPM to remind them to get it changed ASAP) and we were charged for the majority tenant water billThe house was vacant for over monthsThe bill was outrageously $and we had to pay the majority of the bill when it was vacantThe tenant obviously spiked the bill but RPM did not know how to allocate the bill and made us pay for itAgain, lack of communication with this company from the beginning which makes everything complicated because we cannot get an ETA of any resolutions in a timely mannerWe as well have all of the emails with RPM, almost all of them we are asking them over and over for an answer. Thank you,***-***-***

In reviewing our notes and emails that show communication between Real Property Management, Oregon’s Finest (RPM) and [redacted], we have found RPM has been communicating with Ms **. There is always room for improvement and we will continue to improve our offices customer service skills. We do find...

however, that for Ms ** to state “they are not doing their job at all” is not accurate. RPM does have emails showing communication going back and forth between them and Ms ** and issues being resolved and taken care of. RPM did not ignore Ms ** or her property in anyway. If we could get specifics when Ms Le says “We have several examples of current issues that have not been resolved even though we reached out to them several times.” it would be appreciated. We would like the opportunity to work through the unresolved issues Ms ** has.

RPM understands the importance of communication between those we work with. Our office staff strives to continue to work on and improve communication to provide great customer service. RPM feels we have things to work on with Ms ** but also have put effort and work into her property that should be noted. For example: RPM found a good, reliable tenant that takes care of the property. RPM met with an Appraiser at the Owners request at their property within 24 hours. RPM handled phone calls received by their tenants and took care of issues that arose.RPM is making the necessary steps to correct any mishaps on our end and to complete current issues in a timely manner with Ms ** RPM has been in contact recently with Ms ** and has updated her on current issues and that they are completed.RPM hopes to move on in a positive light and continue to communicate outside of the Revdex.com and better this relationship so it can end on a good note.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]