Real Property Management Sac-Metro

I am rejecting this response because:
As evidenced from the pictures of the home, we left it in immaculate condition As a matter of fact, we left the entire home in better condition than when we moved in. However, regardless of
the property management company's superfluous deductions, the crux of our complaint is being ignored
RPM intentionally and blatantly disregarded California CivilCode 1950.5. This code says in
part,
GNo later than 21 calendar days after the tenant has vacated the premises, but not earlier than the time that either the landlord or the tenant provides a notice to terminate the tenancy under Section or 1946.1, Section of the Code ofCivil Procedure, or not earlier than calendar days prior to the expiration of a fixed-term lease, the landlord shall furnish the tenant, by personal delivery or by first-class mail, postage prepaid, a copy of an itemized
statement indicating the basis for, and the amount of, any security received and the disposition of the security and shall return any remaining portion of the security to the tenantAfter either the landlord or the tenant provides
notice to terminate the tenancy, the landlord and tenant may mutually agree to have the landlord deposit any remaining portion of the security deposit electronically to a bank account or other financial institution designated by the tenant.After either the landlord or the tenant provides notice to terminate the tenancy, the landlord and the tenant may also agree to have the landlord provide a copy of the itemized statement along with the copies required by paragraph (2) to an email account provided by the tenant.
Given the condition of the property, there was no need for the security deposit not to be returned in a timely matter.
If our entire security deposit is not returned, we will take this matter to small claims court and ask for damages in the amount of twice the security deposit Thank you

After several years of dealing with a sometimes difficult tenant that was causing us aditional expenses and a whole lot of aggravation, we hired RPM to manage this rentalWhat a blessing this has been from day oneThe staff are professional, courteous, and efficientI can't say enough positive things about this company from an Owner perspective

All work performed at the property you are renting was the result of a property inspection which noted missing light covers among other minor repairs that needed to be made to maintain the property in good condition compliant with Rental Housing Requirements of the City and County of Sacramento. Replacement of light bulbs is tenant responsibility and should not have been performed unless specifically requested by you. The $will be credited to your account per your request. Please note it is our expectation that properties will be maintained in good operating condition in a manner that protects the property. Issues that indicate a lack of care for the property such as missing covers are noted and corrected in order to maintain the property in good working order for the tenant and to prevent unnecessary damage and loss to the owner. The credit has been made. Please advise me how to get to the complaint or post my response and advise me that we are complete.Thank you. *** ***BrokerCalBRE Lic***Real Property Management SAC-METRO

RPM vendor came in for a flooding garage maintenance request, but also performed additional work that I was not aware of that resulted in RPM giving me a billing invoice for the extra services doneI was billed $for the installation of a light bulb cover in the hallway, which is ridiculously expensive just to put it on, and another $to replace and reinstall the light bulb cover in the kitchenI understand that the kitchen light bulb cover was missing so it is reasonable for us to pay for the cost of the coverBut $installation fee for both light covers is ridiculous, especially if it was a service that we did not request to have it fixedI spoke to our property management person, ***, and she informed me that it was COMMON SENSE to have covers on light bulbsI also mentioned to her that nowhere in our lease agreement states that we were required to have light bulb covers installed inside the property

Attached find a word document with the photographs of the chargeable items to the tenants of S. Wales.

When a tenant moves out of a property, it is the Policy of RPM Sac Metro to (within the 21 days allowed 
by CA Civil Code 1950.5) provide an ESTIMATE of any deductions that would be made from...

a tenants 
deposit and a check for any unencumbered funds. These estimates and checks are sent by USPS First 
Class Postage paid but are not tracked. After the estimate is sent work is performed by approved 
vendors and invoices provided to RPM are used to provide a final deposit disposition within 14 days 
allowed. 
Unfortunately, we are unable to verify that the above policy was followed in the case of the tenant who 
made the complaint. At the time that the tenant contacted us to note that she had not received her 
security deposit or the estimate, we were in the process of finalizing the tenant deposit reconciliation.
When the tenant called there was confusion in our office regarding the status of the refund based on 
the fact that the employees discussing the issue assumed that our policy had been followed and notes in 
our system indicated that the estimate had been completed. 
For this confusion we not only apologized but made special arrangements to hand deliver a check to the 
tenant’s work place (40 minutes from our accounting offices in Roseville to Elk Grove). Based on the fact 
that the estimate was not received by the tenant we felt that this additional effort, and show of good 
faith, was warranted.
RPM received the final invoice for work performed from our cleaners on 9/4/2014.
The final paperwork and a check were delivered to the tenant on 9/12/14 (8 days after the date of the 
final invoice)
Real Property Management takes our commitment to fair dealing with tenants very seriously and uses 
pictures and video to document any deductions that we may make. Before and after pictures are 
available for all repairs that were charged to the tenant.
We acknowledge and are grateful that the tenant cleaned the home and made an effort to leave the 
home in excellent condition, however there remained legitimate work that had to be performed at the 
owner’s expense that was the result of the actions of the tenant and that was not what we would 
customarily categorize as wear and tear. It was this additional work which justified the deductions from 
the security deposit.
In addition to utilities for which the tenant was contractually obligated in the amount of $184.99
The tenant was charge $166 to perform the following work:
Install smoke detectors that had been removed from the hall and bedroom 4
and replace batteries that were missing from smoke detectors in BR 1,2,3 $25
Reinstall the towel rack in Bath 2 15
Reinstall the double doors in Bath 2 that had been removed $35
Reinstall the corner cabinet hinged door in the kitchen $25
Clean out fireplace of burned wood, soot and ashes. $66
The tenant’s claim that they did not use the fireplace is disproven by the photographs available by 
request, and their assertion that the damage that had to be corrected was due to faulty product is not 
reasonable given the issues documented.All that stated, given the fact that we cannot prove that an estimate went out within the 21 days. RPM is 
offering to refund the tenants $350.99 as requested with the following provisions. The tenant’s must 
sign a general release of liability and must agree that the payment of $350.99 fully resolves the issue. 
Further they must agree not to post negative feedback on any social media or review site regarding this 
issue, and if they have done so they are required to post a statement at each site where negative 
feedback was made that the issue has been resolved to their full satisfaction. Any negative posting or 
feedback regarding Real Property Management after November 10, 2014 would be considered to be 
made in bad faith and would void this offer and agreement.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I have been out of town for work, so I didn't get a chance to respond. RPM has offered us $350.99 which we would like to accept.  How do we go about doing this?

Thank you for letting us know about the complaint.  We are investigating this auditing this issue and will provide a response not later than July 5th [redacted]BrokerCalBRE Lic[redacted]Real Property Management SAC-METROO [redacted] | D [redacted] |...

F [redacted]

Review: RPM vendor came in for a flooding garage maintenance request, but also performed additional work that I was not aware of that resulted in RPM giving me a billing invoice for the extra services done. I was billed $25 for the installation of a light bulb cover in the hallway, which is ridiculously expensive just to put it on, and another $40 to replace and reinstall the light bulb cover in the kitchen. I understand that the kitchen light bulb cover was missing so it is reasonable for us to pay for the cost of the cover. But $50 installation fee for both light covers is ridiculous, especially if it was a service that we did not request to have it fixed. I spoke to our property management person, [redacted], and she informed me that it was COMMON SENSE to have covers on light bulbs. I also mentioned to her that nowhere in our lease agreement states that we were required to have light bulb covers installed inside the property.Desired Settlement: I am simply requesting would like a billing re-adjustment of $50, $25 for each installation fee of the dome light, hall and kitchen. I will pay $15 for the missing kitchen dome light cover replacement.

Business

Response:

Thank you for letting us know about the complaint. We are investigating this auditing this issue and will provide a response not later than July 5th [redacted]BrokerCalBRE Lic[redacted]Real Property Management SAC-METROO [redacted] | D [redacted] | F [redacted]

Business

Response:

All work performed at the property you are renting was the result of a property inspection which noted missing light covers among other minor repairs that needed to be made to maintain the property in good condition compliant with Rental Housing Requirements of the City and County of Sacramento. Replacement of light bulbs is tenant responsibility and should not have been performed unless specifically requested by you. The $50 will be credited to your account per your request. Please note it is our expectation that properties will be maintained in good operating condition in a manner that protects the property. Issues that indicate a lack of care for the property such as missing covers are noted and corrected in order to maintain the property in good working order for the tenant and to prevent unnecessary damage and loss to the owner. The credit has been made. Please advise me how to get to the complaint or post my response and advise me that we are complete.Thank you. [redacted]BrokerCalBRE Lic[redacted]Real Property Management SAC-METRO

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: We rented a home located at [redacted]. We advised Real Property Management our intent to vacate via their website, and gave them over 30 days notice. RPM sent us a letter that they formally accepted our notification. We moved all of our items out of the home, paid a cleaning service to clean the home and we also had the carpets professionally cleaned. We had told the company that there were a couple of items that we were unable to fix because they were not installed properly in the first place. This was a lazy susan door in the kitchen and a towel rack. Both of these items were poorly installed and would have needed additional adjustments in order to be fixed properly. Also, to our knowledge there were no missing light bulbs or batteries. I had not received our deposit back after 21 days. I called RPM. They told me that they were required to send an itemized accounting within 21 days, but not our deposit. I told them I had not received anything, and they said they weren't responsible for the mail.I spoke to [redacted] who did try to address my concerns. She said that it was complicated, but that they did NOT owe our deposit back in 21 days. She said that it was obvious that we took care to leave the home in excellent condition. She said that they had calculated our deposit and they were getting ready to mail it. She graciously offered to hand deliver it to my place of employment. We moved out on August 11, 2014. Our deposit was not refunded to us until September 11, 2014. This is duration of 31 days. Our security deposit was $2,295. We received a refund of $1,944.01. The deductions were for: Cleaning of the fireplace,$66,Prorated Sewer,$18.28,Prorated Water, $166.71Install detectors and misc., $100Specifically, my complaint is as follows:Our deposit was not returned within 21 days section 1950.5 We never used the fireplace; therefore, we should not be charged for the cleaning. RPM delayed refunding our deposit and arbitrarily deducted monies.Desired Settlement: I would like our entire deposit returned. I understand that there is a prorated amount for utilities. However, given the way that this situation was handled I would like my entire deposit returned. Therefore, I would like Real Property Management to refund us at least the additional $350.99Thank you

Business

Response:

Attached find a word document with the photographs of the chargeable items to the tenants of S. Wales.

Business

Response:

When a tenant moves out of a property, it is the Policy of RPM Sac Metro to (within the 21 days allowed

by CA Civil Code 1950.5) provide an ESTIMATE of any deductions that would be made from a tenants

deposit and a check for any unencumbered funds. These estimates and checks are sent by USPS First

Class Postage paid but are not tracked. After the estimate is sent work is performed by approved

vendors and invoices provided to RPM are used to provide a final deposit disposition within 14 days

allowed.

Unfortunately, we are unable to verify that the above policy was followed in the case of the tenant who

made the complaint. At the time that the tenant contacted us to note that she had not received her

security deposit or the estimate, we were in the process of finalizing the tenant deposit reconciliation.

When the tenant called there was confusion in our office regarding the status of the refund based on

the fact that the employees discussing the issue assumed that our policy had been followed and notes in

our system indicated that the estimate had been completed.

For this confusion we not only apologized but made special arrangements to hand deliver a check to the

tenant’s work place (40 minutes from our accounting offices in Roseville to Elk Grove). Based on the fact

that the estimate was not received by the tenant we felt that this additional effort, and show of good

faith, was warranted.

RPM received the final invoice for work performed from our cleaners on 9/4/2014.

The final paperwork and a check were delivered to the tenant on 9/12/14 (8 days after the date of the

final invoice)

Real Property Management takes our commitment to fair dealing with tenants very seriously and uses

pictures and video to document any deductions that we may make. Before and after pictures are

available for all repairs that were charged to the tenant.

We acknowledge and are grateful that the tenant cleaned the home and made an effort to leave the

home in excellent condition, however there remained legitimate work that had to be performed at the

owner’s expense that was the result of the actions of the tenant and that was not what we would

customarily categorize as wear and tear. It was this additional work which justified the deductions from

the security deposit.

In addition to utilities for which the tenant was contractually obligated in the amount of $184.99

The tenant was charge $166 to perform the following work:

Install smoke detectors that had been removed from the hall and bedroom 4

and replace batteries that were missing from smoke detectors in BR 1,2,3 $25

Reinstall the towel rack in Bath 2 15

Reinstall the double doors in Bath 2 that had been removed $35

Reinstall the corner cabinet hinged door in the kitchen $25

Clean out fireplace of burned wood, soot and ashes. $66

The tenant’s claim that they did not use the fireplace is disproven by the photographs available by

request, and their assertion that the damage that had to be corrected was due to faulty product is not

reasonable given the issues documented.All that stated, given the fact that we cannot prove that an estimate went out within the 21 days. RPM is

offering to refund the tenants $350.99 as requested with the following provisions. The tenant’s must

sign a general release of liability and must agree that the payment of $350.99 fully resolves the issue.

Further they must agree not to post negative feedback on any social media or review site regarding this

issue, and if they have done so they are required to post a statement at each site where negative

feedback was made that the issue has been resolved to their full satisfaction. Any negative posting or

feedback regarding Real Property Management after November 10, 2014 would be considered to be

made in bad faith and would void this offer and agreement.

Consumer

Response:

I am rejecting this response because:

As evidenced from the pictures of the home, we left it in immaculate condition. As a matter of fact, we left the entire home in better condition than when we moved in. However, regardless of

the property management company's superfluous deductions, the crux of our complaint is being ignored.

RPM intentionally and blatantly disregarded California CivilCode 1950.5. This code says in

part,

G. 1. No later than 21 calendar days after the tenant has vacated the premises, but not earlier than the time that either the landlord or the tenant provides a notice to terminate the tenancy under Section 1946 or 1946.1, Section 1161 of the Code ofCivil Procedure, or not earlier than 60 calendar days prior to the expiration of a fixed-term lease, the landlord shall furnish the tenant, by personal delivery or by first-class mail, postage prepaid, a copy of an itemized

statement indicating the basis for, and the amount of, any security received and the disposition of the security and shall return any remaining portion of the security to the tenant. After either the landlord or the tenant provides

notice to terminate the tenancy, the landlord and tenant may mutually agree to have the landlord deposit any remaining portion of the security deposit electronically to a bank account or other financial institution designated by the tenant.After either the landlord or the tenant provides notice to terminate the tenancy, the landlord and the tenant may also agree to have the landlord provide a copy of the itemized statement along with the copies required by paragraph (2) to an email account provided by the tenant.

Given the condition of the property, there was no need for the security deposit not to be returned in a timely matter.

If our entire security deposit is not returned, we will take this matter to small claims court and ask for damages in the amount of twice the security deposit. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I have been out of town for work, so I didn't get a chance to respond.

Review: I'm fighting a bogus repair charge. Within one week of my moving into my home, my kitchen drawer broke due to an underlying rotton wood issue. As a tenant, I am only responsible for damages that I cause. However my prop mngrs are holding me responsible for repair cost to an item I did not damage nor have I been able to get any use out of. I reported this damage in Oct 2013, but the repair came 3-4 months later. I didnt cause damage to this drawer or anything in the property & therefore am not responsible for the repair. In contacting my prop mngr in the attempt to resolve this matter, my prop mngr didnt seem to express any concern in determining if damage was really caused by tenant. She was only interested in assessing the repair charges. I was not made aware that I would be liable for the repair cost. I was greeted to this info by logging on to my tenant portal.In contacting my prop mngrs to resolve this matter, I was treated in a rude and unprofessional manner and was unsuccessful in getting my dispute across. In my Residents Manual it notes 4 ways they go about handling dipsutes. #1- Will do our best in clearly understanding the situation from my perspective, #2 Take time to look into the issue & make a commitment to respond with a status update within a reasonable amount of time, #3 Either respond to the issue to my satisfaction and/or ask what Id like them to do to resolve the issue, or provide options as to how the issue can be resolved and #4 Resolve the situation in a timely manner. My issue was not handled in the manner in which my prop mngmnt co states it handles their disputes. I was never provided any options or alternatives on getting this dispute resolved. They are only out for the money. Overall, I feel mistreated, but all i'm asking for is a fair resolution. I'm attaching a copy of the generic invoice I rec'vd from my prop mngrs as they would nto provide me with the original hardcopy,also the original contact made when damage was discovered and a pic to show the rotting woodDesired Settlement: I did not break/damage the drawer and am asking the repair cost of $72.19 be overturned. As a tenant, we're given 3 days to report any damages or concerns to the property. I'm only able to identify issues that are visible. the damage caused to the drawer was due to an underlying rotton wood issue.

Consumer

Response:

Good morning,

Per email from company, my issue has been resolved.

thank you!

Review: Rented a property through this company from October 2011 through March 2013. Put a deposit down of $1550.00, Our depsoit came back to me saying I owed

Rented a property through this company from October 2011 through March 2013. Put a deposit down of $1550.00, Our depsoit came back to me stating they took the whole deposit because of how I left the property. When We rented the place we took pictures of the place fisrt before we moved in told the property manager a gross and nasty the place was. The place was not cleaned at all blinds kitchen, windows, backyard were a mess. I contact the property manager and told her I did not agree with what I was being charge and told her we have date stamped pictures of how messy the place was when we moves in, she agree to look at the pictures, two week later I receive a check for $100 and some change for a refund. She did not change anything and is claiming the house was left a mess and things were missing. I left that house cleaner than when I moved in. The property does not response to calls are emails anymore.Desired Settlement: I agree that I left the fireplace unclean and there were some holes in the wall from a TV being mounting on the wall, but all the other charges they are stating are false. I deposit return of $1000-1200 is fair. I ve rented properties for 10 years and never had to deal with this before. I prior used Homepointe and never had and issue, I try this company and Ive had nothing but issues.

Business

Response:

Business' Initial Response

In the property management business conflicts between managers and tenants are inevitable when dealing with security deposits. Real Property Management uses pictures before and after to make claims against security deposits. The tenant making the complaint had a damage deposit in the amount of $1520. After extensive review of photographs before and after and of their file the tenants were charged the following amounts. $65 to haul away and dispose of debris, personal items and broken concrete stepping stones (stepping stones were all intact when the tenant moved in and were destroyed and distributed around the yard). $60 to treat the brick patio for weeds that had been allowed to invade the area, $460.26 Move out cleaning including the fire place and the appliances ordered based on our before and after photos, $477.78 to repair the damaged screen door replace burnt bulbs, patch and paint 4 rooms, repair towel rack, repair shower door and install missing smoke detector. $170.52 Water/Sewer bill per lease agreement and $150 to clean the carpet professionally and treat pink stains in the living room and a bedroom. Total billed back to tenant $1383.56. Returned to tenant $136.44.

The tenant's communication was returned and he was provided receipts for all work performed as required by law. We stopped returning phone calls when it became evident that the calls were not going to be productive.

While we understand that tenants don't like deductions and we do our best to avoid frivolous charges we are confident that in this case the tenant was treated fairly.

It is our job as a property manager to protect the property under our management and the interests of the owners that use our services.

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

First of all my deposit $1550 not $1520. I provided pictures from when I moved in on what the issues they are stating. When me and my family moved in the house was not cleaned to which we notified RPM. RPM told us to take pictures of everything to which we did. The charges that we are being charged for that I don't agree with are;

1. 4 missing screens for $120.00. The screens were left with same we moved out.

2. Misusing blind wands from both bathrooms were not there when we moved in. The towel rack was not broken, it was just takend off due to it kept Fallon's off the wall because of the holes were stripped. As for the dryer vent cover I'm not sure. Total charge $477.78.. Dryer vent cover is 9.99 at Home Depot to which ill pay patch and paint work I agree. Your company maintnace guy came and remove the smoke detector and never brought it back. It was during the every year visit. The carpet was new when we moved in which closet door racks were never installed.

3. Carpet cleaning $150. I provided I receipt of the cleaning but was still charged for it.

4. Yard care $60.00 I provided pictures when we moved in there was weeds everywhere in the backyard.

5. Move out cleaning $477.78? I left that house cleaner than when we move in.

6. I left the fireplace with aches but for the stove it was cleaned on the inside but left dirty on the sides because when we moved in that how it was. I provided you pictures of that already. 7.85

7. Utility yes I owe 170.52

8. Haul off debris and broken stones, stones were there when we moved in, which again I provide you pictures. $65.

A refund of $875 would what we should be getting back not $136.44.

-65 debris/stones

-60 lawn maintance

-300 move out cleaning

-300 blind wands replaced bulbs towel rack, shower door smoke detector, closet door tracks

-150 carpet cleaning.

=875 refund

Now I provided pictures of everything already I'm not what else I need to do to get my proper refund back.

Thanks,

Business' Final Response

We maintain our position.