Real Property

To Whom it May Concern, In replying to Mr [redacted] complaint regarding the showing of his unit to prospective renters I have addressed his concerns belowMr [redacted] lease addresses Management’s ability to enter the unit to show prospective residents in clause 4.1: Mr [redacted] is given the required legal notice of hours prior to entry of any potential showingsMr [redacted] was correct in stating that we did require a renewal offer decision by March even though his lease ends in AugustAgain, I am unable to speak to other cities or companies’ policies for leasing time frames but I can assure him that here in [redacted] that is very much the policy unless a single site community is on a 60-day automatic renewal cycle or has a similar notice provisionWe are unable to be afforded that luxury based on the local market because we would miss the major lease up season which is mid-April to AugustMr [redacted] also stated that we are giving tours daily, however that is not correct and is clearly shown by the dates that he lists in his complaint which were the only dates up to the date of the complaint that we entered his unit with a prospective renterTwo of those dates the prospect ended up being a “no show” for the scheduled showing and therefore his unit was not physically enteredMr [redacted] was also given the required legal notice of hours prior to any entryWe therefore disagree that our entry was unreasonable or overly disruptiveMost of our showings take a maximum of minutes so the time that an agent is inside the unit is quite shortWe do make a concerted effort to combine prospects on all shows so that we can reduce the amount of times that we enter an apartmentWe are always willing to work out a schedule to accommodate clients that may work at home, have pets or young children sleeping etcif requestedA typical accommodation would require two weekdays (each day with a 2-hour time frame) and one 2-hour time frame on SaturdaysWe also try to explain to residents that we have a duty to our owner as well to market and show their unit to prospective rentersMr [redacted] request to simply not show the unit anymore was unreasonable and one that we couldn’t accommodateWe even have limited showing hours on Saturday and we do not show units on Sundays although we do receive several requests to view properties on the weekends, because folks are off work and available at that timeWe elected the policy to limit weekend entries because we feel that would be intrusive to a resident’s quiet enjoyment of their homeMr [redacted] speaks to how his unit was vacant when he first saw it with usUnfortunately, that is the worst-case scenario for us, because that means that we had undesired vacancy at his propertyGenerally, all our toured units are occupiedMr [redacted] may have leased units at single site communities previously which may have the luxury of showing a model unitHis current property is not set up that way and all units like his were occupied when we began showing his unitWe also have the policy that you must view the actual apartment that you sign a lease on, due to previous issues with “sight unseen” move ins not ending well Please feel free to contact me with any questions or concernsThank you, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

Response to Revdex.com Complaint ID # [redacted] In replying to Mr [redacted] 's complaint regarding his unreturned security deposit I have addressed his concerns belowI have confirmed that Mr [redacted] did lease an apartment thru our company known as [redacted] *** [redacted] of which the details are listed here: • Mr [redacted] 's lease began on July 15, and his initial term went thru July 14, • Mr [redacted] 's group signed for an additional one-year renewal term beginning July 15, and which went thru July 14, • Mr [redacted] 's group signed for an additional one-year renewal term beginning July 15, and which went thru July 12, • Mr [redacted] then decided to move out of this apartment on July 15, • Since Mr [redacted] had already signed his intent to stay for an additional year's term, a Name Change Procedure was performed where one resident is able to be removed from the lease and another new resident is addedThis procedure is allowed as a courtesy to residents and may be performed at any time within the lease term• This particular group of residents had a total of two Name Changes during Mr [redacted] 's tenancy (one being his own name removal) and an additional one after Mr [redacted] 's tenancyThose Name Changes were as follows: o Original Residents: • Mr [redacted] • Miss [redacted] • Miss [redacted] o August Name Change: • Miss [redacted] moved out and was replaced by Miss [redacted] o July Name Change • Mr [redacted] moved out and was replaced by [redacted] o July Name Change #• Miss [redacted] moved out and was replaced by Miss *** Our company handles security deposits as follows: • Security deposits are collected when the original lease begins and are held on the apartment/resident account until the lease officially endsOnce a lease completely ends the deposit is returned following the guidelines set out in the Virginia Residential Landlord and Tenant Act Section 55-15: I which speaks directly to obtaining and disbursement of deposit funds• Residents are considered by Virginia law to have Joint and Several Liability for the lease contract and therefore deposits are held in full until the final expiration of the lease regardless of name changes or changes in assigneeSince residents are Joint and Several Liable we don't dictate at the lease start who pays how much of the deposit, instead that is decided amongst the group of residentsWe only require that the deposit is paid in full prior to obtaining keys to the apartmento Residents are to reimburse any outgoing resident for any expenses incurred in a change made during a lease amongst themselves as they do for the initial deposit paymentThis includes and is not limited to monthly rent, utility costs, parking costs and security deposits• Therefore, the following should have taken place when Name Changes were performed amongst this group of residents: o Miss [redacted] should have reimbursed Miss [redacted] her share of the original deposit funds paid to the apartment's account o Miss [redacted] should have reimbursed Mr [redacted] for his share of the original deposit funds paid to the apartment's account o Miss [redacted] should have paid Miss [redacted] her share of the original deposit funds paid to the apartment's account• Leaving the last three residents with the deposit in full so that at the end of the apartment's lease term any deductions would be withheld and the remaining balance sent to the first resident to return keys at the move outThe resident who receives the deposit is then responsible for returning each resident's portion• This is the prime example of why we don't refund portions of deposits during an apartment's lease termOne apartment may have I name changes over the course of years and tracking would be very difficultTherefore, the deposit is paid at the initial move in and then returned once the apartment's lease has expired and the apartment is completely vacated Desired Settlement: I want my security deposit with an itemized accounting showing all deductions Mr [redacted] would need to reach out to the final three residents, one being his sister, to determine if during all of these name changes any deposit funds were reimbursed to outgoing residentsThe result of which would determine who the final deposit funds would need to be dispersedAn itemized list of deposit deductions will be sent along with any remaining deposit funds to the first resident to return keys to this apartmentResponse Submitted by: Amanda CW***

In replying to [redacted] complaints I have addressed the individual items belowBackground information on the situation is as follows: Currently there is unauthorized dog in the premisesThis property and owner clearly do not allow dogs and management approval must take place before any animal enters one of rental propertiesPet requirements are clearly addressed in the lease that [redacted] signed [redacted] has also not paid rent for the months of December and January and collection actions have been implemented as a result in the form of an Unlawful DetainerWe are certain that [redacted] has received this warrant thru posting service performed by the sheriff and a copy placed in his mailbox on January 3, 2014; all prior to [redacted] making this formal complaint with the Revdex.com [redacted] contacted the property manager (after she called about the past due account balance) saying that he planned to move out of the property by January 31, [redacted] explained that he could no longer afford to pay the rent because he worked on commission at a job in Richmond, VA and if he didn't have a good month, his pay was not enough to cover anything but his fuel costs to commute to his job [redacted] said that he had a friend in Richmond that was willing to rent him a room for $300/month and that was what he planned to doThe property manager did offer him our standard lease break options as we do for anyone inquiring about breaking their lease contract [redacted] , the property manager, has tried on numerous occasions to go to the home to inspect items that [redacted] make claims about repairs being neededEach attempt has been met with inconvenience on [redacted] behalf due to the fact that he requires someone to be present when we enter the unitIn trying to oblige [redacted] request to be present, appointments for inspection have been rescheduled over a period of months beginning in August of [redacted] continued during this time to make threats regarding a health inspector due to mold growth and windows and doors being drafty [redacted] stated that he would send us the report and did not want us entering the unit until such timeTo date we have not received any such report Numerous complaints (over the course of years) put in about large amounts of mold growing in the bathroomTold them it's a health code violation and they replied that it's a matter of opinion aThe property and bathroom were inspected on December 18, where it was observed that mildew was on the bathroom ceiling and that the metal curtain rod was rustedThe bathroom exhaust fan was operating at the time and the deduction was made that the bathroom door must be left open to air out the bathroom after the steam from the shower since it also appeared to be rusting the metal curtain rodTypically with this kind of mildew growth which is common in bathrooms because of the humidity we always suggest leaving the door open as well as spraying the ceiling when you first see any small area of mildew growth with a mildew remover/cleaner or [redacted] which will normally remove the mildew within minutesWe do have a difference of opinion with [redacted] about the cause of the mildew These people never answer their phone and even hired an outside company to take messages for them as to avoid direct contact with their customers aI am uncertain of this complaintWe do employ an answering service for emergency maintenance calls after the office is closed as well as an in house maintenance dispatcher who handles all maintenance requests during the dayI am unaware of any contact with [redacted] that has gone unanswered from either methodMost property managers are on property during the day but are unavailable via email and direct line to speak with residents Roof shingles flow off the house during a mild storm because previous repairs to the same spot on the roof were obviously not done correctly aThere were abnormally high winds on January 2, causing a portion of the roof (shingles) to come off which we consider an act of nature just like a tree fallingIf there are any reported loose shingles when we have repaired them in the pastThe section that did come loose in the storm was not in a section previously noted as an area the we previously repaired or in need of repair The shingles caused damage to several cars including my friend's, his girlfriend's and my neighborsOver a week and still no word about who their insurance provider isThere people are slumlords and don't deserve to be in charge of where honest, hard working people live aThis is true and the property manager went out the following day to inspect the vehicles with reported damages as well as the roofThere were scratches on the cars from the shingles and a claim that a large dent was created from the shinglesWe contacted the property owner directly concerning the potential claim for the vehicle damage as well as to inform them about the roofThe property owner (our client) instructed us to contact their insurance company to file the claim which we did as well as a roofer who has accessed the damageIn our recent communication with the property owner's insurance company the claim agent informed us that she had contacted all parties' involved and left messages but has not heard back from them bWhenever there is a property claim in regards to a vehicle damage we inform residents to contact their car insurance company, it is then up to the car insurance companies to make a claim against a home owner's insurance policy Desired Settlement: Release from any debt owed for moving out earlier than expectedRefund of security depositCompensation for poor energy efficiency due to broken seals on doors and windows which resulted in higher energy consumptionCompensation for damage to vehicles on the property due to repairs that were done incorrectly to the roofEmotional and stress related damage for having to go through hell to even speak to someone in this ridiculous and unprofessional company The owner of the property is unwilling to offer any release from the lease agreement which is in effect until June 3, or any additional compensationThe vehicle claims are currently being handled by the property owner's insurance company, whether they agree to any damage payments is not our duty to mitigateCurrently there is a standing appointment that was arranged prior to this complaint being filed for a maintenance technician to address any issues inside the unit that warrant repair, this Friday, January 17, The roofer has also been engaged and is currently waiting on the materials to arrive to perform the necessary roof repair from the wind damageThe Unlawful Detainer court docket is currently scheduled for Wednesday, January 22,to determine the unpaid rent for December and January Response Submitted by: [redacted] Director of Residential Management