RealBiz Media Group

[redacted] requested cancellation on 4-15-The account was cancelled as requestedSince that is the day we charged him we were able to void out the charge for April 18the payment.The billing recurring profile was not closed correctly and he was charged 5-15-Our support team was notified by [redacted] on 5-18-Support notified accounting right away and we refunded [redacted] the $immediatelyAs you can see from our support logs (attached) we emailed and called and left a message for [redacted] to let him know we refunded him 5-18-We also asked him in order to refund on overdrafts fees we would need a copy of the overdraft notice from the bank and to email or fax usWe received no call, message, fax or email in response to my request.5-22-I sent a second request for this information in order to refund the overdraft fees.Still not reply from ***.Since we had no reply we closed the case on 6-4-15.We have no problem refunding the overdraft fees, with proper documentation from the bank as would any company with this request would require.Please have [redacted] contact us with that information and we will be happy to process[redacted] Customer Support Director[redacted] ext**Thank You,

[redacted] requested cancellation on 4-15-15. The account was cancelled as requested. Since that is the day we charged him we were able to void out the charge for April 18the payment.The billing recurring profile was not closed correctly and he was charged 5-15-15. Our support team was notified by...

[redacted] on 5-18-15. Support notified accounting right away and we refunded [redacted] the $21.95 immediately. As you can see from our support logs (attached) we emailed and called and left a message for [redacted] to let him know we refunded him 5-18-15. We also asked him in order to refund on overdrafts fees we would need a copy of the overdraft notice from the bank and to email or fax us. We received no call, message, fax or email in response to my request.5-22-15 I sent a second request for this information in order to refund the overdraft fees.Still not reply from [redacted].Since we had no reply we closed the case on 6-4-15.We have no problem refunding the overdraft fees, with proper documentation from the bank as would any company with this request would require.Please have [redacted] contact us with that information and we will be happy to process.[redacted]Customer Support Director1.888.[redacted] ext. **Thank You,

[redacted]
'Lucida Grande', 'Lucida Sans Unicode', 'Lucida Sans', Verdana, Tahoma, sans-serif;">[redacted] requested cancellation on 4-15-15. The account was cancelled as requested. Since that is the day we charged him we were able to void out the charge for April 18the payment.
The billing recurring profile was not closed correctly and he was charged 5-15-15. Our support team was notified by [redacted] on 5-18-15. Support notified accounting right away and we refunded [redacted] the $21.95 immediately. As you can see from our support logs (attached) we emailed and called and left a message for [redacted] to let him know we refunded him 5-18-15. We also asked him in order to refund on overdrafts fees we would need a copy of the overdraft notice from the bank and to email or fax us. We received no call, message, fax or email in response to my request.5-22-15 I sent a second request for this information in order to refund the overdraft fees.Still not reply from [redacted].
Since we had no reply we closed the case on 6-4-15.
We have no problem refunding the overdraft fees, with proper documentation from the bank as would any company with this request would require.
Please have [redacted] contact us with that information and we will be happy to process.
[redacted]Customer Support Director1.888.[redacted] ext. **
Thank You,

Review: The company misrepresented its product when I signed up, the canceled the service the same day when it became apparent but have charged me the monthly service fee. I need the fee reversed and the overdraft fee reimbursed as it was not an authorized charge.Desired Settlement: I need the fee of $21.95 reversed and the $16.00 overdraft fee reimbursed as it was not an authorized charge.

Business

Response:

[redacted] requested cancellation on 4-15-15. The account was cancelled as requested. Since that is the day we charged him we were able to void out the charge for April 18the payment.The billing recurring profile was not closed correctly and he was charged 5-15-15. Our support team was notified by [redacted] on 5-18-15. Support notified accounting right away and we refunded [redacted] the $21.95 immediately. As you can see from our support logs (attached) we emailed and called and left a message for [redacted] to let him know we refunded him 5-18-15. We also asked him in order to refund on overdrafts fees we would need a copy of the overdraft notice from the bank and to email or fax us. We received no call, message, fax or email in response to my request.5-22-15 I sent a second request for this information in order to refund the overdraft fees.Still not reply from [redacted].Since we had no reply we closed the case on 6-4-15.We have no problem refunding the overdraft fees, with proper documentation from the bank as would any company with this request would require.Please have [redacted] contact us with that information and we will be happy to process.[redacted]Customer Support Director1.888.[redacted] ext. **Thank You,

Review: I have been using your virtual tour to advertise my Business, for 2 years.I have tried many times to cancel my account, and call customer service and they hang up.The phone # is 888-732-5249.Desired Settlement: I just want to cancel my account with RealBiz 360, and stop charging me every month.

Business

Response:

Hi

I have replied back to the customer thru our ticketing system on 1-6-14.

I have attached a copy of that email.

All have been handled and processed

Thanks

Customer Service Director

1.888.732.5249 ext **