RealCore Realty.com

Review: Realcore Realty is the property management company which was collecting rent for an owner in [redacted] that just sold their unit at short sale requiring me to move out.

My executed lease contract had a refundable pet fee in the amount of $250.00 and I also paid an extra $50/month for my pet.

When I moved out of the property, it was left in better condition than when I moved in and all of my security deposit was returned minus the pet deposit.

Realcore had mistakenly released my refundable pet deposit out of their trust account to the owner that sold the property in a short sale.

This was a refundable pet deposit. No damage was done to the unit, but they have elected to not refund this money. I am hoping to resolve this matter through Revdex.com, and if not, it will go through Maricopa small claims court.

Thank you,

[redacted]Desired Settlement: Refund three times the amount withheld for a total of $750.00.

This is the amount that will be awarded in small claims.

Business

Response:

To Whom it May Concern

The lease we have signed by both the tenant & Broker states there is not a pet fee or deposit on file. When we approve pets for rental homes RealCore Realty's routine practice is to charge a $250 pet Fee which is released to the owner for extra damages a pet may cause to the residence during their tenancy. The tenants ledger shows a $250 pet fee charge that was paid at the time of move in.

The past tenant has an unsigned lease pages stating there is a $250 pet deposit. This is unsigned by the tenant and the broker.

As it is our common practice to charge a pet fee and there is no signed contract stating whether it is a pet fee or a deposit, we will not be refunding the $250 as it was a Fee not a deposit on the lease.

In regards to the property upon move out. The carpet was cleaned. There was a janitorial clean done, however there was still some left over pet dander in the sink.

There were some markings on the paint of what looks like a pet rubbing against the wall in the living/dining area. There is also some burn damage on the patio floor, which looks like it had burned completely through the patio flooring.

We offered the tenant an opportunity to save money by telling him he did not need to clean the carpets. We did this to limit his expenses in getting the property ready due to his concern about the money he feels slighted pertaining to the pet fee. As he already has the service scheduled he did not want to cancel the arrangements he had made.

We gave the tenant 100% of the deposit we have on file.

Should you need any further information or documentation do not hesitate to contact me.

Thank you for your time and assistance;

Business

Response:

To Whom it May Concern

The lease we have signed by both the tenant & Broker states there is not a pet fee or deposit on file. When we approve pets for rental homes RealCore Realty's routine practice is to charge a $250 pet Fee which is released to the owner for extra damages a pet may cause to the residence during their tenancy. The tenants ledger shows a $250 pet fee charge that was paid at the time of move in.

The past tenant has an unsigned lease pages stating there is a $250 pet deposit. This is unsigned by the tenant and the broker.

As it is our common practice to charge a pet fee and there is no signed contract stating whether it is a pet fee or a deposit, we will not be refunding the $250 as it was a Fee not a deposit on the lease.

In regards to the property upon move out. The carpet was cleaned. There was a janitorial clean done, however there was still some left over pet dander in the sink.

There were some markings on the paint of what looks like a pet rubbing against the wall in the living/dining area. There is also some burn damage on the patio floor, which looks like it had burned completely through the patio flooring.

We offered the tenant an opportunity to save money by telling him he did not need to clean the carpets. We did this to limit his expenses in getting the property ready due to his concern about the money he feels slighted pertaining to the pet fee. As he already has the service scheduled he did not want to cancel the arrangements he had made.

We gave the tenant 100% of the deposit we have on file.

Should you need any further information or documentation do not hesitate to contact me.

Thank you for your time and assistance;

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not sure if Realcore is choosing to ignore the fact that they are clearly in the wrong on this or if they don't understand the entire chain of events. I am going to break it down one last time to the basics so it can be understood and if they elect to maintain their position, this matter will go through the court system. Here are the simple facts.

1) At the beginning of my lease, Realcore issued a rental lease contract which included a monthly payment which was higher by $50/month because I have a 7lb Chihuahua. This lease did not address any type of upfront deposit or fee for my pet. After [redacted] (realcore's employee) realized this, she sent me an email which I have forwarded to Revdex.com. This email had a revised addendum attached which she wanted me to sign and deliver to her when I met her to get keys for the unit. This addendum which is the only document which references any sort of pet fee or deposit was signed my me and delivered to [redacted] at move-in so it should be in my file and I also gave her $250 at this time for a refundable pet deposit which was asked for on this addendum.

2) Realcore's stance continues to be that the contract they have does not show a $250 deposit listed, so they are not going to refund it. I would not have given them this additional deposit without having signed an addendum, so this argument is pretty ridiculous. I also do not control whether or not their employee puts the signed addendum into my file at the same time they cashed my check for this deposit. Pretty odd that they had no problem taking my money, but the legal paperwork related to this deposit doesn't seem to exist in their mind..... Misappropriation of funds of a trust account is a pretty big deal and oversight is handled by AZ DFI which will be one of my later calls on this matter.

3) The money itself is not a huge deal, but the fact that Realcore is clearly in the wrong and even their office manager has agreed with me on this and they continue to fight when the documentation is there to support my story is going to ensure that I take this matter to the end until it is resolved.

Thank you so much for your time and help in getting to the bottom of this matter.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not sure if Realcore is choosing to ignore the fact that they are clearly in the wrong on this or if they don't understand the entire chain of events. I am going to break it down one last time to the basics so it can be understood and if they elect to maintain their position, this matter will go through the court system. Here are the simple facts.

1) At the beginning of my lease, Realcore issued a rental lease contract which included a monthly payment which was higher by $50/month because I have a 7lb Chihuahua. This lease did not address any type of upfront deposit or fee for my pet. After [redacted] (realcore's employee) realized this, she sent me an email which I have forwarded to Revdex.com. This email had a revised addendum attached which she wanted me to sign and deliver to her when I met her to get keys for the unit. This addendum which is the only document which references any sort of pet fee or deposit was signed my me and delivered to [redacted] at move-in so it should be in my file and I also gave her $250 at this time for a refundable pet deposit which was asked for on this addendum.

2) Realcore's stance continues to be that the contract they have does not show a $250 deposit listed, so they are not going to refund it. I would not have given them this additional deposit without having signed an addendum, so this argument is pretty ridiculous. I also do not control whether or not their employee puts the signed addendum into my file at the same time they cashed my check for this deposit. Pretty odd that they had no problem taking my money, but the legal paperwork related to this deposit doesn't seem to exist in their mind..... Misappropriation of funds of a trust account is a pretty big deal and oversight is handled by AZ DFI which will be one of my later calls on this matter.

3) The money itself is not a huge deal, but the fact that Realcore is clearly in the wrong and even their office manager has agreed with me on this and they continue to fight when the documentation is there to support my story is going to ensure that I take this matter to the end until it is resolved.

Thank you so much for your time and help in getting to the bottom of this matter.

Regards,

Business

Response:

In regards to Revdex.com Complaint #[redacted] we will be refunding the disputed $250 to [redacted]. This check is being mailed to his work address.