Realevate Specialists - San Diego

We appreciate Mr [redacted] giving us the opportunity to manage his property at [redacted] As Mr [redacted] knows as an experienced landlord, tenants and landlords seldom agree once presented with the final disposition of repairs and damages to their properties This is where we come in as a neutral party to walk that fine line As a property manager, we base our decisions on California law and legal judgments we have reviewed related to these matters The following were some of our considerations when preparing our tenants’ Final Disposition in this matter:The carpet was severely depreciated prior to the time Mr [redacted] retained our services because he told us, prior to our management of the unit, he had a friend residing there and the friend had an unauthorized pet who damaged the carpet Our initial inspection and documentation is consistent with this early representation.We know when owners sell property, it is best if the carpet is brand new It is even better in circumstances when someone else pays for it.The unit was cleaned to at least the same degree as it was when Mr [redacted] turned it over to us because we have cleaning receipts and we inspected the unit after the tenancy ended The deep cleaning required to present a house for sale could be different than the cleaning duty a tenant has when he vacates the unit.Now a few corrections on Mr***’s positing of the facts:Our tenants did receive their security deposit and Final Disposition one day after they vacated your propertyThis appears to be the settlement Mr [redacted] was questioning.All the rent we collected on Mr***’s behalf was returned to him, less management fees collected(This appears to be the other part of the settlement Mr [redacted] was questioning).We are aware of no animal excrement existing in the property at the termination of our tenants’ lease other than that which Mr [redacted] disclosed to us prior to our management of his unit.Sometimes things go sideways in property management and when they do we are here to help correct things In this case, when Mr [redacted] met with [redacted] during the final move out he became very angry towards her and started throwing things inside the unit At that point, [redacted] is trained to leave the property immediately but she stayed anyway even though Mr***’s behavior frightened her [redacted] made note of Mr***’s concerns and tried to address them individually Mr [redacted] also threatened to have the California Bar and BRE discipline meFrom my experience, this seems like an odd way to persuade someone to offer assistance to you Interestingly, these threats were prior to Mr [redacted] exploring any informal discussion with us relating to your unit Notwithstanding, we tried to accommodate him the best we could Essential point: Mr [redacted] requested the Revdex.com to negotiate the following remedy with us: “Release rent and tenant deposit ” We settled these details one day after our tenants moved out of his unit although California allows us days.We wish Mr [redacted] good luck with the sale of his unit

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I reject the response as it contains several inaccuracies and lies I never threatened to discipline Mr [redacted] with the California Bar but he is accurate in stating that I would be filing a complaint with CalBRE for the unprofessional practice and returning my property in worse condition then I turned it over to themI said I would be filing in small claims court to recover the damagesThat was in an email I sent Mr [redacted] on August 30th trying to request release of the deposit to cover the damages from the tenants Realevate Specialist put into my property I have filed a complaint with CalBRE, due to the business not fulfilling its fiduciary responsibility to its clients and will be filing small claims soonSeveral of my witnesses are coming to court but two will not be available until after the second week in November which is the reason for the delay in filing Nowhere did I mention California Bar since this complaint has nothing to do with any attorney services so I am not sure why Mr [redacted] made up this statement, “Mr [redacted] also threatened to have the California Bar and BRE discipline me.” This is from the letter I sent Mr [redacted] on August 30th, as my second and final request for the deposit “The deposit needs to be disbursed so I can get the appropriate repairs finished If we don’t get resolution then my recourse is small claims court and I will add the rest of the damages to the claimI will be filing a complaint with CalBRE which I have done so in past for disciplinary actions.” I also never threatened [redacted] at the property as statedMy neighbors were in the garage waiting for me as they had not seen me in over a year and were anxious to say Hi [redacted] asked to do her inspection before my agent arrived on the same day I was to meet [redacted] Now it makes sense why she didn't want any witnesses around so she could fabricate a story about feeling threatened and had to leave I have the full email proof of her request “Hi ***, It would be best if I do my inspection before your agent goes in I am planning on getting the keys tomorrow since the carpets are getting cleaned today Very respectfully, [redacted] ” [redacted] took all of pictures and a video of the bathroom light Realevate fixed and charged me $because it was rattlingShe took the video as it was rattling worse than it was beforeI have video of it as well [redacted] removed a microwave and large trash bag full of trash left behind under the kitchen sink Mr [redacted] states I became very angry and started throwing things in the unit which had it happened would be easily heard by my neighbors that were waiting just outside my garagePerjury is a serious offense and I will be presenting a clinical document indicating it would be near impossible or very painful for me to throw anythingIn small claims court I will be presenting documentation about my injury Right after I called [redacted] on May 30th and indicated I would be selling the unit and ending our contract between us, the quality of service suffered significantlyIt took my agent weeks (July 11th) to get access to the property even though I have email proof [redacted] promised my agent access the second week of June It took my contacting [redacted] on separate occasions to get her to even call my agent back after she had tried several timesI also asked [redacted] times for proof of the 30-day notice to vacateI finally copied Mr [redacted] and got a copy, weeks after my initial request It is obvious Realevate Specialists are protecting the tenants as they are still a client and since I am no longer a client they have little interest in preserving our business relationship I had sent two letters about the depositOne to [redacted] (August 16th 2017) which she never completely acknowledged or resolved any of the issues I hadOne letter to Mr [redacted] which took days to respondWhen I initially saw the response and the lies [redacted] made up to cover her poor property management skills I saw little opportunity to solve the issues when [redacted] makes up lies and Mr [redacted] perpetuates them further As I have mentioned several times, I would be happy to share the pictures but neither party has asked for copiesI have 70+ pictures but can easily email the worst ones so they can have an accurate condition the property was left inResponse to # The carpet was not severely depreciated as Mr [redacted] statesThe carpet was years old (have prior property manager monthly statement) and the property was empty for approximately months when I had to travel to Europe for work (Jan to June 2013)The prior tenant did not have pets as stated by Mr [redacted] and no idea why he would even state that The pet he is trying claim that supposedly caused all the damages seen after the tenants moved out was back in early November There was a pet that was in the property for all of hours I had a friend who needed to rent a room for a couple months in November When she showed up she had her pound Pomeranian dogShe arrived after a long road trip and her little dog peed on the carpet twiceIt was cleaned with Resolve and left fade spots The dog was removed (although I stated earlier evicted, it was the dog not the person) that afternoon and my friend took her dog to her aunt’s house for the remainder of her staySince that event occurred the padding was replaced (as I already mentioned to Realevate Specialists) and the carpets had been steam cleaned twice (Jan and June 2016) since that accident I fail to see how that caused my carpets to be severely depreciated as stated by Mr [redacted] There were two other fade spots caused by plants being overfilled around June A total of fade marks which I already acknowledged and discussed back in June with [redacted] Fade marks were not my concern, it was the multiple stain marks in the carpets and not all were cat related I have pictures taken June 30th, which was the last day I had the property in my possession before turning over to Realevate Specialists on July 1st, The pictures taken on August 3rd and 4th, after the tenants vacated show several dark stains in the carpet(attached photo) I have offered to share the pictures and documentation twice now and have not had any requests to see the picturesI did share some of the pictures in an email with Mr [redacted] on September 11th which showed a dark yellow stain and dark brown stainsAlso included was one picture of the cat feces and urine on the wall in the laundry bathroom and the kitchen cabinet with a large spilled stain on the shelvesI find it odd that Mr [redacted] states they were not aware of animal excrement when I shared the photo with him on September 11th showing urine marks and feces on the doorNo response on the picturesI have located my prior tenant and she has agreed to come to court as a witness for me as well as the cleaning person that cleaned the unit on June 30th for the condition of the unit and the carpetsIf the carpets were that bad why didn't they clean them prior to the tenants moving in as stated in the Property Management Agreement I had with Realevate Specialists indicates in Section Maintenance - Prior to the start of each lease, property will be professionally cleaned and locks changed as determined by the manager If the carpet was severely depreciated why was the action to clean the unit and carpet not performed as stated in the agreementSimple answer, it was clean and did not require it Response to # The carpet was years old and in good condition when I turned the property over to Realevate Specialists and I was not even remotely considering spending unnecessary funds to replace a year old carpet when only steam cleaning should have been required It’s better when the tenants who spilled liquids on the carpet and left dark yellow stains cleans the carpet as promised by the property management company several times Response to # The unit was not cleaned at allMy first cleaning crew refused to clean the unit due to the cat urine and feces on the laundry bathroom wallToxoplasmosis and EColi are well known risks associated with cat feces and urineThere were stains in the kitchen cabinets, debris and personal items left in almost every drawer throughout the houseI have dozens of pictures of the debris and personal items left behind as well as trashThe painter had to charge me $to clean the walls where liquids were spilled on the walls and the urine and feces off the bathroom wallsIn addition, I was charged $for primer to cover the stains and $labor for the primer This entire unit was painted in February of just as I left to move out of town and was touched up again during June prior to Realevate taking over in July The property sat empty until June when my last tenant rented a room until June and she had no pets Prior to turning over the unit, my previous tenant cleaned the unit; I also cleaned the unit on June 29th and for good measure I had a cleaning done on June 30th by a private cleaning personThese witnesses have already agreed to come to small claims with me Response to second paragraph # I did finally find out that the deposit was returned August 2nd, which goes against the “30-Day Notice to Vacate” document which states on line Within days after you vacate, Landlord will furnish you with a written statement and explanation of any deductions from the deposit and a refund of the remaining amount[CalifCivil Code 1950.5(g)(1)] Our initial Lease Agreement between Realevate Specialists and me ended on July 1st, At which point we now follow the 30-day notice to vacate The whole purpose of me driving miles to meet [redacted] was to discuss the condition of the property and according to [redacted] ’s email (see above) to me on August 1st, indicates she would be inspecting the property in August 3rd so how did you decide to return the deposit on August 2nd, without having seen the unit? Response to second paragraph # Mr [redacted] is l leaving out some important detailsThe rent I was referring to was a parking space fee of $for the month of July which they finally paid out on September 11th, which is weeks lateIt took me or requests over those weeks to finally get the parking fee disbursed even after [redacted] responded several times by email telling me she would get it collected To date, the actual parking permit itself has never been returned and I have requested the reimbursement several times without even an acknowledgement [redacted] acquired the parking permit without my permission and added the cost to my Home Owners Association dues without my consentShe had no right whatsoever to charge my account without my permission [redacted] still has not returned the parking permit which I had to reimburse the HOA myself($25) On August 3rd when I met with [redacted] , I gave her a pre-addressed and stamped envelope so she could collect the parking permit and return itAs of today, the HOA told me it still has not been returned Response to second paragraph # I never disclosed animal excrement in my property prior to Realevate Specialists taking over management as there was noneThere hadn't been any pets staying in that house since November when my last dog passed awaySince then the carpet and pads had been replaced and the entire unit painted twiceOnce in white (December 2012) and again in May with touch up done in June As I mentioned already, my prior tenant had no pets and will be testifying to that in small claimsThe point Mr [redacted] states, “We are aware of no animal excrement existing in the property at the termination of our tenants’ lease other than that which Mr [redacted] disclosed to us prior to our management of his unit.” Well considering the cat urine and feces on the laundry bathroom wall, cat litter on the floor where the cat box was, a picture of the cat box in the laundry room, cat litter on the floor, cat litter container in the garage and a can of Resolve, I would suggest that [redacted] did not walk through or did a terrible job not having seen condition of the bathroom where the cat box wasIt was my impression that [redacted] was in as much disbelief as I was or why would she have offered to have a cleaning crew and carpet cleaners come back? She wanted to get the lock box access number so they could return and do a better job The entire inside of the house was painted in May of So I would like an explanation from Mr [redacted] why the attached photo has cat urine and feces on the walls in the laundry bathroomThe lease I had with Realevate Specilaists indicated No PetsSomething that I have mentioned on all my correspondences with [redacted] and Mr [redacted] once I found outNot once have they even acknowledged the complaint and damages caused by the catWith the amount of urine and feces on the wall do you really think their cat only relieved himself in that cat box all the time? Doubtful as cat’s typically will not use a filthy cat box The tenants also had reptiles which is still considered a pet and against the contract I signed with RealevateThe real estate agent saw the reptiles when she did a walk through in July Reptiles are typically fed crickets or rodents and the major reason I never want pets in my rentalsCrickets or rodents loose in a property can cause major issues This is typical of [redacted] and Mr [redacted] not being able to keep their stories straightAt one time it was my dogs that caused the damages, and then it was the prior tenant’s pet that caused the damages When in fact it was neither situation that caused the damages seen in the picturesIn one email (7/21/17) from [redacted] she had to ask me if the carpets are to be cleaned or replaced? Why would she ask that unless they were severely damaged? She doesn't even recall it being cleaned when the tenants moved inIn a second email (7/21/17) that day, [redacted] says the carpets were cleaned and there were many faded spots yet no mention of a severely depreciated carpet or any issues besides the existing fade marks that were already known by all partiesYet later Mr [redacted] stated they were severely depreciated First email "Hi ***, Either day is fine I will check with the tenants to make sure everything will be clean and ready to turn over Do you want the carpets cleaned or is it being replaced? I dont recall it being cleaned when the tenants moved in Very respectfully, [redacted] " Second email "Okay I will get a time line as quickly as possible Yes, I just went through the move in file The carpets were cleaned There were many faded spots in the main living area I remember you had mentioned from carpet cleaning solution used for spot treatment Very respectfully, [redacted] " [redacted] requesting to be alone for her to do the inspection of the property (Aug3rd) and then finding out the deposit was released (Aug2nd) before she actually inspected the property [redacted] telling me at least or times she would collect the parking permit fee for the month of July and not actually receiving it until September 11th [redacted] telling me she would go to the tenants new residence and collect the parking permit which never occurred and still has not been returned[redacted] on several occasions emailing me that the carpets would be professionally cleaned and the unit would be professionally cleanedNeither of which occurred "Hi ***, The tenants wanted an extra day to clean and have the carpets professionally cleaned So does the 3rd work for you? Just so that the carpets can dry nicely Let me knowVery respectfully, [redacted] " "Okay Lets meet on Thursday at If you get to town sooner, or later, just let me know and I will keep my schedule open that day The carpet is getting cleaned tomorrow afternoon and professional cleaners in the morning Very respectfully, [redacted] "So yes I 100% reject Mr [redacted] 's response

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I reject the response as it contains several inaccuracies
and lies
I never threatened to discipline Mr*** with the
California Bar but he is accurate in stating that I would be filing a complaint
with CalBRE for the unprofessional practice and returning my property in worse
condition then I turned it over to themI said I would be filing in small
claims court to recover the damagesThat was in an email I sent Mr*** on
August 30th trying to request release of the deposit to cover
the damages from the tenants Realevate Specialist put into my property? I have filed a complaint with CalBRE, due to
the business not fulfilling its fiduciary responsibility to its clients and
will be filing small claims soonSeveral of my witnesses are coming to court
but two will not be available until after the second week in November which is
the reason for the delay in filing
Nowhere did I mention California Bar since this complaint
has nothing to do with any attorney services so I am not sure why Mr***
made up this statement, “Mr*** also threatened to have the California Bar
and BRE discipline me.”
This is from the letter I sent Mr*** on August 30th,
as my second and final request for the deposit
“The deposit
needs to be disbursed so I can get the appropriate repairs finished.? ? If we don’t get resolution then my recourse
is small claims court and I will add the rest of the damages to the claimI
will be filing a complaint with CalBRE which I have done so in past for
disciplinary actions.”
I also never threatened ***? at the property as statedMy
neighbors were in the garage waiting for me as they had not seen me in over a
year and were anxious to say Hi
*** asked to do her inspection before my agent arrived on
the same day I was to meet ***Now it makes sense why she didn't want any
witnesses around so she could fabricate a story about feeling threatened and
had to leave.? I have the full email proof of her
request.?
“Hi ***,
It would be best if I do my
inspection before your agent goes in.? I
am planning on getting the keys tomorrow since the carpets are getting cleaned
today
Very respectfully,
***”
*** took all of pictures and a video of the bathroom
light Realevate fixed and charged me $because it was rattlingShe took the
video as it was rattling worse than it was beforeI have video of it as well***
removed a microwave and large trash bag full of trash left behind under the kitchen
sink
Mr*** states I became very angry and started throwing
things in the unit which had it happened would be easily heard by my
neighbors that were waiting just outside my garagePerjury is a serious
offense and I will be presenting a clinical document indicating it would be
near impossible or very painful for me to throw anythingIn small claims court
I will be presenting documentation about my injury
Right after I called *** on May 30th and
indicated I would be selling the unit and ending our contract between us, the
quality of service suffered significantlyIt took my agent weeks (July 11th)
to get access to the property even though I have email proof *** promised my
agent access the second week of June? It
took my contacting *** on separate occasions to get her to even call my
agent back after she had tried several timesI also asked *** times for
proof of the 30-day notice to vacateI finally copied Mr*** and got a
copy, weeks after my initial request
It is obvious Realevate Specialists are protecting the
tenants as they are still a client and since I am no longer a client they have
little interest in preserving our business relationship.? I had sent two letters about the depositOne
to *** (August 16th 2017) which she never completely acknowledged
or resolved any of the issues I hadOne letter to Mr*** which took
days to respondWhen I initially saw the response and the lies *** made up
to cover her poor property management skills I saw little opportunity to solve
the issues when *** makes up lies and Mr*** perpetuates them further?
As I have mentioned several times, I would be happy to share
the pictures but neither party has asked for copiesI have 70+ pictures but
can easily email the worst ones so they can have an accurate condition the property
was left in.? Response to #
The carpet was not severely depreciated as Mr***
statesThe carpet was years old (have prior property manager monthly statement) and the property was empty for approximately
months when I had to travel to Europe for work (Jan to June 2013)The
prior tenant did not have pets as stated by Mr*** and no idea why he
would even state that.? The pet he is
trying claim that supposedly caused all the damages seen after the tenants
moved out was back in early November There was a pet that was in the
property for all of hours? I had a
friend who needed to rent a room for a couple months in November ? When she showed up she had her pound
Pomeranian dogShe arrived after a long road trip and her little dog peed on
the carpet twiceIt was cleaned with Resolve and left fade spots? The dog was removed (although I stated earlier
evicted, it was the dog not the person) that afternoon and my friend took her
dog to her aunt’s house for the remainder of her staySince that event occurred
the padding was replaced (as I already mentioned to Realevate Specialists) and
the carpets had been steam cleaned twice (Jan and June 2016) since that
accident I fail to see how that caused my carpets to be severely depreciated as stated by Mr***There were two other fade spots caused by plants being overfilled
around June A total of fade marks which I already acknowledged and
discussed back in June with ***Fade marks were not my concern, it was
the multiple stain marks in the carpets and not all were cat related
I have pictures taken June 30th, which was
the last day I had the property in my possession before turning over to
Realevate Specialists on July 1st, The pictures taken on
August 3rd and 4th, after the tenants vacated show several
dark stains in the carpet(attached photo) I have offered to share the
pictures and documentation twice now and have not had any requests to see the
picturesI did share some of the pictures in an email with Mr*** on
September 11th which showed a dark yellow stain and dark brown
stainsAlso included was one picture of the cat feces and urine on the wall in
the laundry bathroom and the kitchen cabinet with a large spilled stain on the
shelvesI find it odd that Mr*** states they were not aware of animal excrement
when I shared the photo with him on September 11th showing
urine marks and feces on the doorNo response on the picturesI have located
my prior tenant and she has agreed to come to court as a witness for me as well
as the cleaning person that cleaned the unit on June 30th for
the condition of the unit and the carpets.? If the carpets were that bad why didn't they clean them prior to the tenants moving in as stated in the Property Management Agreement I had with Realevate? Specialists indicates in Section Maintenance - Prior to the start of each lease, property will be professionally cleaned and locks changed as determined by the manager.? If the carpet was severely depreciated why was the action to clean the unit and carpet not performed as stated in the agreementSimple answer, it was clean and did not require it.?
Response to #
The carpet was years old and in good condition when I turned
the property over to Realevate Specialists and I was not even remotely
considering spending unnecessary funds to replace a year old carpet when only
steam cleaning should have been required.?
It’s better when the tenants who spilled liquids on the carpet and left
dark yellow stains cleans the carpet as promised by the property management
company several times?
Response to #
The unit was not cleaned at allMy first cleaning crew
refused to clean the unit due to the cat urine and feces on the laundry
bathroom wallToxoplasmosis and EColi are well known risks associated with cat feces and urineThere were stains in the kitchen cabinets, debris and personal
items left in almost every drawer throughout the houseI have dozens of
pictures of the debris and personal items left behind as well as trashThe
painter had to charge me $to clean the walls where liquids were spilled on
the walls and the urine and feces off the bathroom wallsIn addition, I was
charged $for primer to cover the stains and $labor for the primer
This entire unit was painted in February of just as I left to move out of
town and was touched up again during June prior to Realevate taking over in July? The property sat empty until June
when my last tenant rented a room until June and she had no pets
Prior to turning over the unit, my previous tenant cleaned
the unit; I also cleaned the unit on June 29th and for good
measure I had a cleaning done on June 30th by a private
cleaning personThese witnesses have already agreed to come to small claims
with me
?
Response to second
paragraph #
I did finally find out that the deposit was returned August
2nd, which goes against the “30-Day Notice to Vacate” document
which states on line Within days after you vacate, Landlord will furnish
you with a written statement and explanation of any deductions from the deposit
and a refund of the remaining amount[CalifCivil Code 1950.5(g)(1)]? Our initial Lease Agreement between Realevate
Specialists and me ended on July 1st, At which point we now
follow the 30-day notice to vacate?
The whole purpose of me driving miles to meet *** was
to discuss the condition of the property and according to ***’s email (see
above) to me on August 1st, indicates she would be inspecting the
property in August 3rd so how did you decide to return the
deposit on August 2nd, without having seen the unit?
Response to second
paragraph #
Mr*** is l leaving out some important detailsThe
rent I was referring to was a parking space fee of $for the month of July
which they finally paid out on September 11th, which is
weeks lateIt took me or requests over those weeks to finally get the parking
fee disbursed even after *** responded several times by email telling me she
would get it collected
To date, the actual parking permit itself has never been
returned and I have requested the reimbursement several times without even an acknowledgement
*** acquired the parking permit without my permission and added the cost to
my Home Owners Association dues without my consentShe had no right whatsoever
to charge my account without my permission*** still has not returned the
parking permit which I had to reimburse the HOA myself($25) On August 3rd when I met with ***, I gave her a pre-addressed and stamped envelope so she could collect the parking permit and return itAs of today, the HOA told me it still has not been returned
Response to second
paragraph #
I never disclosed animal excrement in my property prior to
Realevate Specialists taking over management as there was noneThere hadn't
been any pets staying in that house since November when my last dog
passed awaySince then the carpet and pads had been replaced and the entire unit
painted twiceOnce in white (December 2012) and again in May with touch up done in June As I
mentioned already, my prior tenant had no pets and will be testifying to that
in small claimsThe point Mr*** states, “We are aware of no animal excrement
existing in the property at the termination of our tenants’ lease other than
that which Mr*** disclosed to us prior to our management of his unit.”
Well considering the cat urine and feces on the laundry
bathroom wall, cat litter on the floor where the cat box was, a picture of the
cat box in the laundry room, cat litter on the floor, cat litter container in
the garage and a can of Resolve, I would suggest that *** did not walk
through or did a terrible job not having seen condition of the bathroom where
the cat box wasIt was my impression that *** was in as much disbelief as I
was or why would she have offered to have a cleaning crew and carpet cleaners
come back? She wanted to get the lock box access number so they could return
and do a better job
The entire inside of the house was painted in May of
So I would like an explanation from Mr*** why the attached photo has cat
urine and feces on the walls in the laundry bathroomThe lease I had with
Realevate Specilaists indicated No PetsSomething that I have mentioned on all
my correspondences with *** and Mr*** once I found outNot once have
they even acknowledged the complaint and damages caused by the catWith the
amount of urine and feces on the wall do you really think their cat only
relieved himself in that cat box all the time? Doubtful as cat’s typically will
not use a filthy cat box.? The tenants also had reptiles which is still considered a pet and against the contract I signed with RealevateThe real estate agent saw the reptiles when she did a walk through in July Reptiles are typically fed crickets or rodents and the major reason I never want pets in my rentalsCrickets or rodents loose in a property can cause major issues
? ?
This is typical of *** and Mr*** not being able to
keep their stories straightAt one time it was my dogs that caused the
damages, and then it was the prior tenant’s pet that caused the damages? When in fact it was neither situation that
caused the damages seen in the picturesIn one email (7/21/17) from *** she had to ask me if the carpets are to be cleaned or replaced? Why would she ask that unless they were severely damaged? She doesn't even recall it being cleaned when the tenants moved inIn a second email (7/21/17)? that day, *** says the carpets were cleaned and there were many faded spots yet no mention of a severely depreciated carpet or any issues besides the existing fade marks that were already known by all partiesYet later Mr*** stated they were severely depreciated.? ? First email "Hi ***, Either day is fine.? I will check with the tenants to make sure everything will be clean and ready to turn over.? Do you want the carpets cleaned or is it being replaced?? I dont recall it being cleaned when the tenants moved in.? Very respectfully,? ***" Second email "Okay.? I will get a time line as quickly as possible.? ? Yes, I just went through the move in file.? The carpets were cleaned.? There were many faded spots in the main living area.? I remember you had mentioned from carpet cleaning solution used for spot treatment.? Very respectfully,? ***"
? *** requesting to be alone for her to do the inspection
of the property (Aug3rd) and then finding out the deposit was
released (Aug2nd) before she actually inspected the property.?
*** telling me at least or times she would collect
the parking permit fee for the month of July and not actually receiving it
until September 11th 2017.? *** telling me she would go to the tenants new residence and collect the parking permit which never occurred and still has not been returned.*** on several occasions emailing me that the carpets would be professionally cleaned and the unit would be professionally cleanedNeither of which occurred.? "Hi ***, The tenants wanted an extra day to clean and have the carpets professionally cleaned.? So does the 3rd work for you?? Just so that the carpets can dry nicely.? Let me knowVery respectfully,? ***"
"Okay.? Lets meet on Thursday at 3.? If you get to town sooner, or later, just let me know and I will keep my schedule open that day.? The carpet is getting cleaned tomorrow afternoon and professional cleaners in the morning.? ? Very respectfully,? ***"So yes I 100% reject Mr***'s response

We appreciate Mr[redacted] giving us the opportunity to manage his property at [redacted] ? As Mr[redacted] knows as an experienced landlord, tenants and landlords seldom agree once presented with the final disposition of repairs and damages to their properties? This is where we come in
as a neutral party to walk that fine line? As a property manager, we base our decisions on California law and legal judgments we have reviewed related to these matters? The following were some of our considerations when preparing our tenants’ Final Disposition in this matter:The carpet was severely depreciated prior to the time Mr[redacted] retained our services because he told us, prior to our management of the unit, he had a friend residing there and the friend had an unauthorized pet who damaged the carpet? Our initial inspection and documentation is consistent with this early representation.We know when owners sell property, it is best if the carpet is brand new? It is even better in circumstances when someone else pays for it.The unit was cleaned to at least the same degree as it was when Mr[redacted] turned it over to us because we have cleaning receipts and we inspected the unit after the tenancy ended? The deep cleaning required to present a house for sale could be different than the cleaning duty a tenant has when he vacates the unit.Now a few corrections on Mr[redacted]’s positing of the facts:Our tenants did receive their security deposit and Final Disposition one day after they vacated your propertyThis appears to be the settlement Mr[redacted] was questioning.All the rent we collected on Mr[redacted]’s behalf was returned to him, less management fees collected(This appears to be the other part of the settlement Mr[redacted] was questioning).We are aware of no animal excrement existing in the property at the termination of our tenants’ lease other than that which Mr[redacted] disclosed to us prior to our management of his unit.Sometimes things go sideways in property management and when they do we are here to help correct things? In this case, when Mr[redacted] met with [redacted] during the final move out he became very angry towards her and started throwing things inside the unit? At that point, [redacted] is trained to leave the property immediately but she stayed anyway even though Mr[redacted]’s behavior frightened her? [redacted] made note of Mr[redacted]’s concerns and tried to address them individually? Mr[redacted] also threatened to have the California Bar and BRE discipline meFrom my experience, this seems like an odd way to persuade someone to offer assistance to you? Interestingly, these threats were prior to Mr[redacted] exploring any informal discussion with us relating to your unit? Notwithstanding, we tried to accommodate him the best we could? Essential point: ? Mr[redacted] requested the Revdex.com to negotiate the following remedy with us: “Release rent and tenant deposit…” ? We settled these details one day after our tenants moved out of his unit although California allows us days.We wish Mr[redacted] good luck with the sale of his unit

We appreciate Mr. [redacted] giving us the opportunity to manage his property at [redacted]   As Mr. [redacted] knows as an experienced landlord, tenants and landlords seldom agree once presented with the final disposition of repairs and damages to their properties.  This is where we come in...

as a neutral party to walk that fine line.  As a property manager, we base our decisions on California law and legal judgments we have reviewed related to these matters.  The following were some of our considerations when preparing our tenants’ Final Disposition in this matter:The carpet was severely depreciated prior to the time Mr. [redacted] retained our services because he told us, prior to our management of the unit, he had a friend residing there and the friend had an unauthorized pet who damaged the carpet.  Our initial inspection and documentation is consistent with this early representation.We know when owners sell property, it is best if the carpet is brand new.  It is even better in circumstances when someone else pays for it.The unit was cleaned to at least the same degree as it was when Mr. [redacted] turned it over to us because we have cleaning receipts and we inspected the unit after the tenancy ended.  The deep cleaning required to present a house for sale could be different than the cleaning duty a tenant has when he vacates the unit.Now a few corrections on Mr. [redacted]’s positing of the facts:Our tenants did receive their security deposit and Final Disposition one day after they vacated your property. This appears to be the settlement Mr. [redacted] was questioning.All the rent we collected on Mr. [redacted]’s behalf was returned to him, less management fees collected. (This appears to be the other part of the settlement Mr. [redacted] was questioning).We are aware of no animal excrement existing in the property at the termination of our tenants’ lease other than that which Mr. [redacted] disclosed to us prior to our management of his unit.Sometimes things go sideways in property management and when they do we are here to help correct things.  In this case, when Mr. [redacted] met with [redacted] during the final move out he became very angry towards her and started throwing things inside the unit.  At that point, [redacted] is trained to leave the property immediately but she stayed anyway even though Mr. [redacted]’s behavior frightened her.  [redacted] made note of Mr. [redacted]’s concerns and tried to address them individually.  Mr. [redacted] also threatened to have the California Bar and BRE discipline me. From my experience, this seems like an odd way to persuade someone to offer assistance to you.  Interestingly, these threats were prior to Mr. [redacted] exploring any informal discussion with us relating to your unit.  Notwithstanding, we tried to accommodate him the best we could.  Essential point:  Mr. [redacted] requested the Revdex.com to negotiate the following remedy with us: “Release rent and tenant deposit…”  We settled these details one day after our tenants moved out of his unit although California allows us 21 days.We wish Mr. [redacted] good luck with the sale of his unit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I reject the response as it contains several inaccuracies
and lies.
I never threatened to discipline Mr. [redacted] with the
California Bar but he is accurate in stating that I would be filing a complaint
with CalBRE for the unprofessional practice and returning my property in worse
condition then I turned it over to them. I said I would be filing in small
claims court to recover the damages. That was in an email I sent Mr. [redacted] on
August 30th 2017 trying to request release of the deposit to cover
the damages from the tenants Realevate Specialist put into my property.  I have filed a complaint with CalBRE, due to
the business not fulfilling its fiduciary responsibility to its clients and
will be filing small claims soon. Several of my witnesses are coming to court
but two will not be available until after the second week in November which is
the reason for the delay in filing.
Nowhere did I mention California Bar since this complaint
has nothing to do with any attorney services so I am not sure why Mr. [redacted]
made up this statement, “Mr. [redacted] also threatened to have the California Bar
and BRE discipline me.”
This is from the letter I sent Mr. [redacted] on August 30th,
2017 as my second and final request for the deposit.
“The deposit
needs to be disbursed so I can get the appropriate repairs finished.   If we don’t get resolution then my recourse
is small claims court and I will add the rest of the damages to the claim. I
will be filing a complaint with CalBRE which I have done so in past for
disciplinary actions.”
I also never threatened [redacted] at the property as stated. My
neighbors were in the garage waiting for me as they had not seen me in over a
year and were anxious to say Hi.
[redacted] asked to do her inspection before my agent arrived on
the same day I was to meet [redacted]. Now it makes sense why she didn't want any
witnesses around so she could fabricate a story about feeling threatened and
had to leave.  I have the full email proof of her
request. 
“Hi [redacted],
It would be best if I do my
inspection before your agent goes in.  I
am planning on getting the keys tomorrow since the carpets are getting cleaned
today.
Very respectfully,
[redacted]”
[redacted] took all of 4 pictures and a video of the bathroom
light Realevate fixed and charged me $75 because it was rattling. She took the
video as it was rattling worse than it was before. I have video of it as well. [redacted]
removed a microwave and 1 large trash bag full of trash left behind under the kitchen
sink.
Mr. [redacted] states I became very angry and started throwing
things in the unit which had it happened would be easily heard by my 2
neighbors that were waiting just outside my garage. Perjury is a serious
offense and I will be presenting a clinical document indicating it would be
near impossible or very painful for me to throw anything. In small claims court
I will be presenting documentation about my injury.
Right after I called [redacted] on May 30th 2017 and
indicated I would be selling the unit and ending our contract between us, the
quality of service suffered significantly. It took my agent 6 weeks (July 11th)
to get access to the property even though I have email proof [redacted] promised my
agent access the second week of June.  It
took my contacting [redacted] on 2 separate occasions to get her to even call my
agent back after she had tried several times. I also asked [redacted] 3 times for
proof of the 30-day notice to vacate. I finally copied Mr. [redacted] and got a
copy, 3 weeks after my initial request.
It is obvious Realevate Specialists are protecting the
tenants as they are still a client and since I am no longer a client they have
little interest in preserving our business relationship.  I had sent two letters about the deposit. One
to [redacted] (August 16th 2017) which she never completely acknowledged
or resolved any of the issues I had. One letter to Mr. [redacted] which took 11
days to respond. When I initially saw the response and the lies [redacted] made up
to cover her poor property management skills I saw little opportunity to solve
the issues when [redacted] makes up lies and Mr. [redacted] perpetuates them further.  
As I have mentioned several times, I would be happy to share
the pictures but neither party has asked for copies. I have 70+ pictures but
can easily email the worst ones so they can have an accurate condition the property
was left in. Response to #1
The carpet was not severely depreciated as Mr. [redacted]
states. The carpet was 4 years old (have prior property manager monthly statement) and the property was empty for approximately
5 months when I had to travel to Europe for work (Jan 2013 to June 2013). The
prior tenant did not have pets as stated by Mr. [redacted] and no idea why he
would even state that.  The pet he is
trying claim that supposedly caused all the damages seen after the tenants
moved out was back in early November 2013. There was a pet that was in the
property for all of 2 hours.  I had a
friend who needed to rent a room for a couple months in November 2013.  When she showed up she had her 4 pound
Pomeranian dog. She arrived after a long road trip and her little dog peed on
the carpet twice. It was cleaned with Resolve and left fade spots.  The dog was removed (although I stated earlier
evicted, it was the dog not the person) that afternoon and my friend took her
dog to her aunt’s house for the remainder of her stay. Since that event occurred
the padding was replaced (as I already mentioned to Realevate Specialists) and
the carpets had been steam cleaned twice (Jan 2014 and June 2016) since that
accident I fail to see how that caused my carpets to be severely depreciated as stated by Mr. [redacted]. There were two other fade spots caused by plants being overfilled
around June 2013. A total of 4 fade marks which I already acknowledged and
discussed back in June 2016 with [redacted]. Fade marks were not my concern, it was
the multiple stain marks in the carpets and not all were cat related.
I have pictures taken June 30th, 2016 which was
the last day I had the property in my possession before turning over to
Realevate Specialists on July 1st, 2016. The pictures taken on
August 3rd and 4th, 2017 after the tenants vacated show several
dark stains in the carpet. (attached photo) I have offered to share the
pictures and documentation twice now and have not had any requests to see the
pictures. I did share some of the pictures in an email with Mr. [redacted] on
September 11th 2017 which showed a dark yellow stain and dark brown
stains. Also included was one picture of the cat feces and urine on the wall in
the laundry bathroom and the kitchen cabinet with a large spilled stain on the
shelves. I find it odd that Mr. [redacted] states they were not aware of animal excrement
when I shared the photo with him on September 11th 2017 showing
urine marks and feces on the door. No response on the pictures. I have located
my prior tenant and she has agreed to come to court as a witness for me as well
as the cleaning person that cleaned the unit on June 30th 2016 for
the condition of the unit and the carpets. If the carpets were that bad why didn't they clean them prior to the tenants moving in as stated in the Property Management Agreement I had with Realevate  Specialists indicates in Section 3. Maintenance - Prior to the start of each lease, property will be professionally cleaned and locks changed as determined by the manager.  If the carpet was severely depreciated why was the action to clean the unit and carpet not performed as stated in the agreement. Simple answer, it was clean and did not require it. 
Response to #2
The carpet was 4 years old and in good condition when I turned
the property over to Realevate Specialists and I was not even remotely
considering spending unnecessary funds to replace a 5 year old carpet when only
steam cleaning should have been required. 
It’s better when the tenants who spilled liquids on the carpet and left
dark yellow stains cleans the carpet as promised by the property management
company several times.  
Response to #3
The unit was not cleaned at all. My first cleaning crew
refused to clean the unit due to the cat urine and feces on the laundry
bathroom wall. Toxoplasmosis and E. Coli are well known risks associated with cat feces and urine. There were stains in the kitchen cabinets, debris and personal
items left in almost every drawer throughout the house. I have dozens of
pictures of the debris and personal items left behind as well as trash. The
painter had to charge me $150 to clean the walls where liquids were spilled on
the walls and the urine and feces off the bathroom walls. In addition, I was
charged $166.27 for primer to cover the stains and $400.00 labor for the primer.
This entire unit was painted in February of 2015 just as I left to move out of
town and was touched up again during June 2016 prior to Realevate taking over in July..  The property sat empty until June
2015 when my last tenant rented a room until June 2016 and she had no pets.
Prior to turning over the unit, my previous tenant cleaned
the unit; I also cleaned the unit on June 29th 2016 and for good
measure I had a cleaning done on June 30th 2016 by a private
cleaning person. These witnesses have already agreed to come to small claims
with me.
 
Response to second
paragraph #1
I did finally find out that the deposit was returned August
2nd, 2017 which goes against the “30-Day Notice to Vacate” document
which states on line 5.2 Within 21 days after you vacate, Landlord will furnish
you with a written statement and explanation of any deductions from the deposit
and a refund of the remaining amount. [Calif. Civil Code 1950.5(g)(1)].  Our initial Lease Agreement between Realevate
Specialists and me ended on July 1st, 2017. At which point we now
follow the 30-day notice to vacate.  
The whole purpose of me driving 375 miles to meet [redacted] was
to discuss the condition of the property and according to [redacted]’s email (see
above) to me on August 1st, 2017 indicates she would be inspecting the
property in August 3rd 2017 so how did you decide to return the
deposit on August 2nd, 2017 without having seen the unit?
Response to second
paragraph #2
Mr. [redacted] is l leaving out some important details. The
rent I was referring to was a parking space fee of $30 for the month of July
2017 which they finally paid out on September 11th, 2017 which is 10
weeks late. It took me 8 or 9 requests over those weeks to finally get the parking
fee disbursed even after [redacted] responded several times by email telling me she
would get it collected.
To date, the actual parking permit itself has never been
returned and I have requested the reimbursement several times without even an acknowledgement.
[redacted] acquired the parking permit without my permission and added the cost to
my Home Owners Association dues without my consent. She had no right whatsoever
to charge my account without my permission. [redacted] still has not returned the
parking permit which I had to reimburse the HOA myself. ($25) On August 3rd 2017 when I met with [redacted], I gave her a pre-addressed and stamped envelope so she could collect the parking permit and return it. As of today, the HOA told me it still has not been returned.
Response to second
paragraph #3
I never disclosed animal excrement in my property prior to
Realevate Specialists taking over management as there was none. There hadn't
been any pets staying in that house since November 2011 when my last dog
passed away. Since then the carpet and pads had been replaced and the entire unit
painted twice. Once in white (December 2012) and again in May 2015 with touch up done in June 2106. As I
mentioned already, my prior tenant had no pets and will be testifying to that
in small claims. The point Mr. [redacted] states, “We are aware of no animal excrement
existing in the property at the termination of our tenants’ lease other than
that which Mr. [redacted] disclosed to us prior to our management of his unit.”
Well considering the cat urine and feces on the laundry
bathroom wall, cat litter on the floor where the cat box was, a picture of the
cat box in the laundry room, cat litter on the floor, cat litter container in
the garage and a can of Resolve, I would suggest that [redacted] did not walk
through or did a terrible job not having seen condition of the bathroom where
the cat box was. It was my impression that [redacted] was in as much disbelief as I
was or why would she have offered to have a cleaning crew and carpet cleaners
come back? She wanted to get the lock box access number so they could return
and do a better job.
The entire inside of the house was painted in May of 2015.
So I would like an explanation from Mr. [redacted] why the attached photo has cat
urine and feces on the walls in the laundry bathroom. The lease I had with
Realevate Specilaists indicated No Pets. Something that I have mentioned on all
my correspondences with [redacted] and Mr. [redacted] once I found out. Not once have
they even acknowledged the complaint and damages caused by the cat. With the
amount of urine and feces on the wall do you really think their cat only
relieved himself in that cat box all the time? Doubtful as cat’s typically will
not use a filthy cat box.  The tenants also had reptiles which is still considered a pet and against the contract I signed with Realevate. The real estate agent saw the reptiles when she did a walk through in July 2017. Reptiles are typically fed crickets or rodents and the major reason I never want pets in my rentals. Crickets or rodents loose in a property can cause major issues.
  
This is typical of [redacted] and Mr. [redacted] not being able to
keep their stories straight. At one time it was my dogs that caused the
damages, and then it was the prior tenant’s pet that caused the damages.  When in fact it was neither situation that
caused the damages seen in the pictures. In one email (7/21/17) from [redacted] she had to ask me if the carpets are to be cleaned or replaced? Why would she ask that unless they were severely damaged? She doesn't even recall it being cleaned when the tenants moved in. In a second email (7/21/17)  that day, [redacted] says the carpets were cleaned and there were many faded spots yet no mention of a severely depreciated carpet or any issues besides the existing fade marks that were already known by all parties. Yet later Mr. [redacted] stated they were severely depreciated.   First email "Hi [redacted], Either day is fine.  I will check with the tenants to make sure everything will be clean and ready to turn over.  Do you want the carpets cleaned or is it being replaced?  I dont recall it being cleaned when the tenants moved in.  Very respectfully,  [redacted]" Second email "Okay.  I will get a time line as quickly as possible.   Yes, I just went through the move in file.  The carpets were cleaned.  There were many faded spots in the main living area.  I remember you had mentioned from carpet cleaning solution used for spot treatment.  Very respectfully,  [redacted]"
 [redacted] requesting to be alone for her to do the inspection
of the property (Aug. 3rd) and then finding out the deposit was
released (Aug. 2nd) before she actually inspected the property. 
[redacted] telling me at least 5 or 6 times she would collect
the parking permit fee for the month of July 2017 and not actually receiving it
until September 11th 2017. [redacted] telling me she would go to the tenants new residence and collect the parking permit which never occurred and still has not been returned.[redacted] on several occasions emailing me that the carpets would be professionally cleaned and the unit would be professionally cleaned. Neither of which occurred.  "Hi [redacted], The tenants wanted an extra day to clean and have the carpets professionally cleaned.  So does the 3rd work for you?  Just so that the carpets can dry nicely.  Let me know. Very respectfully,  [redacted]"
"Okay.  Lets meet on Thursday at 3.  If you get to town sooner, or later, just let me know and I will keep my schedule open that day.  The carpet is getting cleaned tomorrow afternoon and professional cleaners in the morning.    Very respectfully,  [redacted]"So yes I 100% reject Mr. [redacted]'s response.