We are so sorry the customer feel this way and I welcome a call to discuss their concernsOur number is 253-926-I do not want to argue facts as our goasis to assist our customer, however I must point out a few thingsNationally there has been a trade shortageA quick search on Google and you can see this is true and you will not need to take my word for thisUnfortunately, that is affecting most contractors schedules, including usWe also had an Oregon winter that brought one of the rainiest records in years along with major snow that shut most things downThose are not excuses, but facts that did affect schedules as wellfinally, the contract build timeis approximately days, not That being said, we are sympathetic to the frustrationsWe are just abut completeIf they want to call and discuss things, we may be able to look at the added cost for the any loan payments and see if we can assist with that Thank you, we look forward to hearing from you
We are sorry that they are having issuesWe have told the [redacted] that the furnace was tampered withOur HVAC company had been out there and corrected the issues several week backAnother visit was followed up on with the [redacted] last week after they calledOur HVAC company returned to look at the unit and determined that the controls had been tampered withIt bears noting that this HVAC gains nothing by mentioning thisThey are paid for the work done on the home by our companyWe will arrange for the HVAC and a manager from our company to visit the home and explain and show why they clearly can tell the controls have been tampered withWe will clearly outline the options available to them at that meeting as well
Complaint: [redacted] I am rejecting this response because: I do feel I was rushed into the contract to take advantage of your promotionsEverything was signed in a rush attempt to get the promotions offeredIf the sales rep denies this than that would be a lieIt WAS said help would be offered throughout not just in building but helping find land that would suit the chosen plansI found another Revdex.com complaint in which the customer had a very similar experience and DID receive a refundSo do you get to pick and choose which clients this courtesy extends to? Seems like favoritismI tried to make it workReality keeps increasing costs and I simply cannot afford your services any longerIt was not my intention to have the search process take so longNot to mention the incorrect plans were drawn up despite ALL of the email correspondence discussing a different planIt was not said that a separate form was to be signedI am more than willing to not ask for a refund IF Reality agrees to use MY money to perform a service to meIt would help immensely if a Reality contractor can pour some concrete on my property or anything else of equal valueSpecifically $3,worth of product and serviceAgain it started out as: if I sign now I can utilize your promotions at the time and if I wait I'd lose/not be able to take advantage of the promos at the timeIt seems like before signing with Reality I should have had someone with a legal background review the documents because clearly there are attempts to draw in potential customer to sign for promotionsAnother example that I had to fight: it was said during signing that I could utilize my own HVAC contractor and remove those costs from my contract as a Reality charge but add as a line item for other items (like paint and permits etc)I finally after many emails back and forth got Reality to agree to this even though the sales rep said I could without any issuesTrust me it was far from easyThe experience will be shared in every way possibly to highlight these thingsAlso in the beginning it seemed like was not allowed to continue correspondence with the sales rep and had to just talk to the corporate office despite the sales rep being much more familiar with what was discussed Sincerely, [redacted]
We apologize for the delays in the remaining itemsThe electrical is scheduled for completion 1/and a project manager will be on site to ensure completion
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will accept the business's resolution, based upon the condition listed belowBut I reserve the right that it is marginally satisfactory to me.The business in question, Reality Homes Inc., provides me in writing (via email is acceptable), A Rescission Of Construction Contract; specifying NO Cancellation Fee, of any kindWe reluctantly agree to forfeiting our deposit, in the amount of $3,150.00.We further, will reserve our rights governing our "freedom-of-speech" and opinion, under the law, regardless Sincerely, [redacted] ***
Our construction manager has been in contact and will continue to work on this matter with youWe also welcome a visit by the inspector to discuss the code aspect of the foundation and may actually set up a meeting with him to assist in clarifying the situation
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] This complaint was the result of some miscommunication and misunderstandings, but Reality Homes, Inchas worked diligently to address my concerns Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Reality did not address all of our complaintsThey said nothing about their failure to communicate or the added expenses they have placed on usSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:The foundation inspection passed on March 17th regardless of what their record showswe have the dated signature of the inspector to prove itAnd if the heating contractor does such quality work why did the put the register for the great room in the smallest bedroom in the house? on another of Reality homes projects the placed a forced air register under the refrigerator even though it was clearly shown in the drawings that the refrigerator would be thereAs to the permanent powerit was ready and had been reported to RHOther than a week period where our excavator contractor was in mourning there have been no delays due to our actions or lack thereofAs to miles from their store, we paid a mileage premium and the distance as calculated by RH was only miles Bring on the mediator Sincerely, [redacted]
At this point there is nothing more we can offerAs a company we have tp be able to provide a service at a specific price for all our customersI have no idea if a contractor can install a ductless single head system for $We do not have any that can do thatI suppose it is possible, but we negotiate advance pricing so our contractor can visit all customers when construction is happeningWe also have to use a contractor that will provide quality and a warrantyWe build for customers hundreds of mile apart in Oregon and cannot simply use any contractor we happen to find that day that may offer us a lessor priceAdditionally the price was shown in advance to the customerWe did offer for them to contact our contractorHe will be able to verify what we paidWhether they feel we over paid is not the issueThat is our selected contractor and that is what we paidAs far as the delay, we can only apologize for their frustrationHowever our contract clearly states if the home is modified in way or if it is located more than miles from our office, construction will take about longerWe make no apology for our time period to build homes, it is told to customers in writing in our contractThe foundation was poured about the end of MarchWe have the approval for foundation on our about March 23rdThey say March 17thCounting days from March 17th puts completion about the end of SeptemberDuring that time there was about a 4-week period when we could not move forward because there was no permanent power at the homeWith our power we cannot move into drywall as power is needed per our contract for that stage of constructionWith that added to the time, we put the home contractually being built on timeOur goal is not to argue with the customer, as I am sure they will disagree with this responseRest assured, if we did something wrong, we would gladly admit this and address a remedyI believe we are at an impasseIf they would like to meet with the Revdex.com mediator to review all paperwork, files, notes, etc, we will be happy to do this because we have no desire to continue a back and forth which I am sure will be frustrating for the customer
Complaint: [redacted] I am rejecting this response because:I personally talked to the concrete company that poured on my foundation when I visited my property on 4/11/to check up on everythingThe concrete company told me that they used a total of yards on concrete to complete our foundationI had a yard allotment set, so I was in the clear of getting charged any extraWhen my building manager came forward and said we had to pay for an extra yards on concrete I knew there was no way, so I had a private individual to come out and measure the foundation and complete calculations on on how much concrete total was used for my foundation pourHis measurements as follow: Walls: Feet Length, width, and Feet in height=cubic yardsFootings: Feet length, inches width and inches for height= cubic yardsThis totally Once you in incorporate the cleanup concrete, which would have not counted for more then a yard, the person who originally told me yards on concrete was pretty preciseSincerely, [redacted] ***
We received our drawings mid November It does not take months for drawings to be engineered Had we received them in a timely fashion, we would have been able to be fully funded and site readyIn regard to siding, we had phone conversation with Derek a***, who didn't know if our siding was I'm in fact complete cedar, or just on the outside and had to follow upThis indicates a complete lack of communication within the organization as well as an arbitrary charge as Derek didn't even know the product we selectedProvide proof of the siding charge! The fact that we are months into construction and are not near completion should be glaringly obvious that Reality is dropping the ball with scheduling and who they select as subcontactors They have plenty of contractor's working for them, why can't they finish the shoddy work our framer did so that our project can proceed Our neighbors our building a Reality home and started after us and have already caught upWe were told by a scheduler that they will prioritize a job with who started first so that they can be done within the contract time and so far it's clear this isn't happening Our project manager is on site every weekHe hears our concerns and passes them forward to people who don't care and nothing happens Hold your sub contractor's accountable! Hold yourselves accountable! Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
We have tried many times to explain that the doors are installed properly and there is no errorWe have had the door supplier on site and arranged for the door manufacturer to visit as well, but that meeting was canceledWe will be happy to arrange for this again if the customer would like this We also provide our customers with a 2-warranty and they are welcome to file a claimOnce they do so 2-will arrange for an independent inspector to visit with both of us present and make a determination The doors are what is called pre-hungThey come fully assembled from the manufacturerInstallation error would result in the doors not opening properlyThat is not the complaintThe complaint is you can see light around the edges of the door if the house is dark and the light is on in a roomThat is not an errorThese are not sealed doorsWe have tested this on many homes we have built since the original complaint and we find the sameWe also have done this on homes not built by our company and you see the same lightAgain, these are not sealed doorsAttached is a picture of a masonite door (the same door in their home) in a house built by another companyYou can see the light At this point, there is nothing we can do other that refer them to 2-or have the manufacturer visit2-is an awesome option so that rather than asking the same question from us and getting the same answer, they can have an independent inspector hear, review and make the determinationIf he agrees with them, the doors will be corrected
We certainly apologize for the delay and understand the frustrationAt this point we do have a framer working on the project and will continue to work to speed up the other trades to make up for some of the delay in getting the framing started
Then allow a visit to see the unit and investigate. We cannot fix the unit if covered by warranty without looking at it. A visit is needed with the [redacted] , the HVAC company and our manager. Please let us know when this can be done. At that visit, we will clearly explain what is happening.
We will be happy to cancel the contract at no cost to the customerThere will be no refundWe do not rope people into a contract, they are signed voluntarilyI can include a copy of the contract if the customer would like for a reference to many points where a customer should stop and ask questions before they put down (what is clearly labeled in several locations) a non refundable depositWe have comments customers sign such as I have read thouroughly, I have hadall of my questions answered As far as helping with land, any help would simply be to direct a customer to a professional real estate agentWe do not provide a real estate service and it would actually be of poor choice to try to help rather than direct customers to a licensed professionalPlease let me know if the customer would like us to send a rescission of contract
We have been in contact with the customer and he agreed to rescind his complaintHe voluntarily signed a contract with a non-refundable depositHe decided not to buildAs a gesture we agreed to a partial refund and his check is being mailed
Complaint: [redacted] I am rejecting this response because:They state that the amounts paid to the HVAC and electrical contracts constituted a 25% markup for what we paid ONLY FOR HVACThe electrical contractor wired the entire home yet they are including that entire amount as being part of the HVAC costThere was either no or minimal labor involved by the electrical contractor WRT the HVAC we wanted which I assert was NOT a change from what we were told we would be getting by the sales personit is regrettable that the documentation does not reflect the number of heads however it does state "ductless mini-split" which is different than a single head ductless heat pumpA mini-split, by definition, has more than one head., but the fact remains that we had the discussion with the sales person as described in the original complaintheads, BTUI wanted and asked for a heating system that was adequate to heat/cool the entire homeThe single head system they were planning to put in was not adequate to heat the home and can be purchased and installed for less than $In fact, a DIY single head system is available for around $The bottom line is the system they were going to install is not what was discussed with the salesperson and the markup is significantly higher than the 25% claimed by RH because they are including unrelated electrical expenses as part of the HVAC costsThis is a misdirection and yet another LIE by Reality homes I stand by my claim that we should be reimbursed for the heating system discrepancies IN ADDITION TO the amounts requested for the long delays associated with the building of our home and the removal of the unwanted Kadet heaters installed as part of the incorrect heating system Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have paid me my my requested refund of my deposit Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: [redacted] has proven time and again, since November2014, that they can not properly fix the HVAC systemThe heater was still notfixed in February 2015, at the end of constructionWe have again asked Reality Homes to specifically fix theheater since September 15, After numerous phone calls and emails to them,they tell us it is not their responsibility as we have tampered with unsaidcontrolsNobody will tell us what controls; just falsely accuse us oftampering with the systemThis is the second time Reality Homes has accused usof tampering with the systemThe first time we were falsely accusedNow theyare accusing us againWe have asked for a second opinion on the HVAC system repair.We have asked to not have [redacted] come to our property afternumerous threatening phone calls and texts over the course of construction andin July and August of Reality Homes has denied all such requests.Reality Homes sent [redacted] to our house onSeptember [redacted] did nothing but drive into our driveway andleaveReality Homes replied to our question of why that happened by saying [redacted] was not coming out that dayReality Homes would not answerus as to when the system was going to be fixedIt is only through this complaint that we have heard furtherfrom Reality Homes.We have already had at least two meetings with a Reality Homes managerand [redacted] , together at the house, over the HVAC system repairs.The system is still not repairedWe do not need another meeting to accuse usof tampering with unsaid controls of the systemNobody has touched anything inthe entire system except [redacted] We need the system fixed properly.We do not need a meeting to lay blame on the homeowners while RealityHomes and [redacted] attempt to get out from under theirresponsibilities of assuring a properly installed and operating HVAC system inthe house.Sincerely, [redacted] ***
We are so sorry the customer feel this way and I welcome a call to discuss their concernsOur number is 253-926-I do not want to argue facts as our goasis to assist our customer, however I must point out a few thingsNationally there has been a trade shortageA quick search on Google and you can see this is true and you will not need to take my word for thisUnfortunately, that is affecting most contractors schedules, including usWe also had an Oregon winter that brought one of the rainiest records in years along with major snow that shut most things downThose are not excuses, but facts that did affect schedules as wellfinally, the contract build timeis approximately days, not That being said, we are sympathetic to the frustrationsWe are just abut completeIf they want to call and discuss things, we may be able to look at the added cost for the any loan payments and see if we can assist with that Thank you, we look forward to hearing from you
We are sorry that they are having issuesWe have told the [redacted] that the furnace was tampered withOur HVAC company had been out there and corrected the issues several week backAnother visit was followed up on with the [redacted] last week after they calledOur HVAC company returned to look at the unit and determined that the controls had been tampered withIt bears noting that this HVAC gains nothing by mentioning thisThey are paid for the work done on the home by our companyWe will arrange for the HVAC and a manager from our company to visit the home and explain and show why they clearly can tell the controls have been tampered withWe will clearly outline the options available to them at that meeting as well
Complaint: [redacted] I am rejecting this response because: I do feel I was rushed into the contract to take advantage of your promotionsEverything was signed in a rush attempt to get the promotions offeredIf the sales rep denies this than that would be a lieIt WAS said help would be offered throughout not just in building but helping find land that would suit the chosen plansI found another Revdex.com complaint in which the customer had a very similar experience and DID receive a refundSo do you get to pick and choose which clients this courtesy extends to? Seems like favoritismI tried to make it workReality keeps increasing costs and I simply cannot afford your services any longerIt was not my intention to have the search process take so longNot to mention the incorrect plans were drawn up despite ALL of the email correspondence discussing a different planIt was not said that a separate form was to be signedI am more than willing to not ask for a refund IF Reality agrees to use MY money to perform a service to meIt would help immensely if a Reality contractor can pour some concrete on my property or anything else of equal valueSpecifically $3,worth of product and serviceAgain it started out as: if I sign now I can utilize your promotions at the time and if I wait I'd lose/not be able to take advantage of the promos at the timeIt seems like before signing with Reality I should have had someone with a legal background review the documents because clearly there are attempts to draw in potential customer to sign for promotionsAnother example that I had to fight: it was said during signing that I could utilize my own HVAC contractor and remove those costs from my contract as a Reality charge but add as a line item for other items (like paint and permits etc)I finally after many emails back and forth got Reality to agree to this even though the sales rep said I could without any issuesTrust me it was far from easyThe experience will be shared in every way possibly to highlight these thingsAlso in the beginning it seemed like was not allowed to continue correspondence with the sales rep and had to just talk to the corporate office despite the sales rep being much more familiar with what was discussed Sincerely, [redacted]
We apologize for the delays in the remaining itemsThe electrical is scheduled for completion 1/and a project manager will be on site to ensure completion
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will accept the business's resolution, based upon the condition listed belowBut I reserve the right that it is marginally satisfactory to me.The business in question, Reality Homes Inc., provides me in writing (via email is acceptable), A Rescission Of Construction Contract; specifying NO Cancellation Fee, of any kindWe reluctantly agree to forfeiting our deposit, in the amount of $3,150.00.We further, will reserve our rights governing our "freedom-of-speech" and opinion, under the law, regardless Sincerely, [redacted] ***
Our construction manager has been in contact and will continue to work on this matter with youWe also welcome a visit by the inspector to discuss the code aspect of the foundation and may actually set up a meeting with him to assist in clarifying the situation
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] This complaint was the result of some miscommunication and misunderstandings, but Reality Homes, Inchas worked diligently to address my concerns Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Reality did not address all of our complaintsThey said nothing about their failure to communicate or the added expenses they have placed on usSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:The foundation inspection passed on March 17th regardless of what their record showswe have the dated signature of the inspector to prove itAnd if the heating contractor does such quality work why did the put the register for the great room in the smallest bedroom in the house? on another of Reality homes projects the placed a forced air register under the refrigerator even though it was clearly shown in the drawings that the refrigerator would be thereAs to the permanent powerit was ready and had been reported to RHOther than a week period where our excavator contractor was in mourning there have been no delays due to our actions or lack thereofAs to miles from their store, we paid a mileage premium and the distance as calculated by RH was only miles Bring on the mediator Sincerely, [redacted]
At this point there is nothing more we can offerAs a company we have tp be able to provide a service at a specific price for all our customersI have no idea if a contractor can install a ductless single head system for $We do not have any that can do thatI suppose it is possible, but we negotiate advance pricing so our contractor can visit all customers when construction is happeningWe also have to use a contractor that will provide quality and a warrantyWe build for customers hundreds of mile apart in Oregon and cannot simply use any contractor we happen to find that day that may offer us a lessor priceAdditionally the price was shown in advance to the customerWe did offer for them to contact our contractorHe will be able to verify what we paidWhether they feel we over paid is not the issueThat is our selected contractor and that is what we paidAs far as the delay, we can only apologize for their frustrationHowever our contract clearly states if the home is modified in way or if it is located more than miles from our office, construction will take about longerWe make no apology for our time period to build homes, it is told to customers in writing in our contractThe foundation was poured about the end of MarchWe have the approval for foundation on our about March 23rdThey say March 17thCounting days from March 17th puts completion about the end of SeptemberDuring that time there was about a 4-week period when we could not move forward because there was no permanent power at the homeWith our power we cannot move into drywall as power is needed per our contract for that stage of constructionWith that added to the time, we put the home contractually being built on timeOur goal is not to argue with the customer, as I am sure they will disagree with this responseRest assured, if we did something wrong, we would gladly admit this and address a remedyI believe we are at an impasseIf they would like to meet with the Revdex.com mediator to review all paperwork, files, notes, etc, we will be happy to do this because we have no desire to continue a back and forth which I am sure will be frustrating for the customer
Complaint: [redacted] I am rejecting this response because:I personally talked to the concrete company that poured on my foundation when I visited my property on 4/11/to check up on everythingThe concrete company told me that they used a total of yards on concrete to complete our foundationI had a yard allotment set, so I was in the clear of getting charged any extraWhen my building manager came forward and said we had to pay for an extra yards on concrete I knew there was no way, so I had a private individual to come out and measure the foundation and complete calculations on on how much concrete total was used for my foundation pourHis measurements as follow: Walls: Feet Length, width, and Feet in height=cubic yardsFootings: Feet length, inches width and inches for height= cubic yardsThis totally Once you in incorporate the cleanup concrete, which would have not counted for more then a yard, the person who originally told me yards on concrete was pretty preciseSincerely, [redacted] ***
We received our drawings mid November It does not take months for drawings to be engineered Had we received them in a timely fashion, we would have been able to be fully funded and site readyIn regard to siding, we had phone conversation with Derek a***, who didn't know if our siding was I'm in fact complete cedar, or just on the outside and had to follow upThis indicates a complete lack of communication within the organization as well as an arbitrary charge as Derek didn't even know the product we selectedProvide proof of the siding charge! The fact that we are months into construction and are not near completion should be glaringly obvious that Reality is dropping the ball with scheduling and who they select as subcontactors They have plenty of contractor's working for them, why can't they finish the shoddy work our framer did so that our project can proceed Our neighbors our building a Reality home and started after us and have already caught upWe were told by a scheduler that they will prioritize a job with who started first so that they can be done within the contract time and so far it's clear this isn't happening Our project manager is on site every weekHe hears our concerns and passes them forward to people who don't care and nothing happens Hold your sub contractor's accountable! Hold yourselves accountable! Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
We have tried many times to explain that the doors are installed properly and there is no errorWe have had the door supplier on site and arranged for the door manufacturer to visit as well, but that meeting was canceledWe will be happy to arrange for this again if the customer would like this We also provide our customers with a 2-warranty and they are welcome to file a claimOnce they do so 2-will arrange for an independent inspector to visit with both of us present and make a determination The doors are what is called pre-hungThey come fully assembled from the manufacturerInstallation error would result in the doors not opening properlyThat is not the complaintThe complaint is you can see light around the edges of the door if the house is dark and the light is on in a roomThat is not an errorThese are not sealed doorsWe have tested this on many homes we have built since the original complaint and we find the sameWe also have done this on homes not built by our company and you see the same lightAgain, these are not sealed doorsAttached is a picture of a masonite door (the same door in their home) in a house built by another companyYou can see the light At this point, there is nothing we can do other that refer them to 2-or have the manufacturer visit2-is an awesome option so that rather than asking the same question from us and getting the same answer, they can have an independent inspector hear, review and make the determinationIf he agrees with them, the doors will be corrected
We certainly apologize for the delay and understand the frustrationAt this point we do have a framer working on the project and will continue to work to speed up the other trades to make up for some of the delay in getting the framing started
Then allow a visit to see the unit and investigate. We cannot fix the unit if covered by warranty without looking at it. A visit is needed with the [redacted] , the HVAC company and our manager. Please let us know when this can be done. At that visit, we will clearly explain what is happening.
We will be happy to cancel the contract at no cost to the customerThere will be no refundWe do not rope people into a contract, they are signed voluntarilyI can include a copy of the contract if the customer would like for a reference to many points where a customer should stop and ask questions before they put down (what is clearly labeled in several locations) a non refundable depositWe have comments customers sign such as I have read thouroughly, I have hadall of my questions answered As far as helping with land, any help would simply be to direct a customer to a professional real estate agentWe do not provide a real estate service and it would actually be of poor choice to try to help rather than direct customers to a licensed professionalPlease let me know if the customer would like us to send a rescission of contract
We have been in contact with the customer and he agreed to rescind his complaintHe voluntarily signed a contract with a non-refundable depositHe decided not to buildAs a gesture we agreed to a partial refund and his check is being mailed
Complaint: [redacted] I am rejecting this response because:They state that the amounts paid to the HVAC and electrical contracts constituted a 25% markup for what we paid ONLY FOR HVACThe electrical contractor wired the entire home yet they are including that entire amount as being part of the HVAC costThere was either no or minimal labor involved by the electrical contractor WRT the HVAC we wanted which I assert was NOT a change from what we were told we would be getting by the sales personit is regrettable that the documentation does not reflect the number of heads however it does state "ductless mini-split" which is different than a single head ductless heat pumpA mini-split, by definition, has more than one head., but the fact remains that we had the discussion with the sales person as described in the original complaintheads, BTUI wanted and asked for a heating system that was adequate to heat/cool the entire homeThe single head system they were planning to put in was not adequate to heat the home and can be purchased and installed for less than $In fact, a DIY single head system is available for around $The bottom line is the system they were going to install is not what was discussed with the salesperson and the markup is significantly higher than the 25% claimed by RH because they are including unrelated electrical expenses as part of the HVAC costsThis is a misdirection and yet another LIE by Reality homes I stand by my claim that we should be reimbursed for the heating system discrepancies IN ADDITION TO the amounts requested for the long delays associated with the building of our home and the removal of the unwanted Kadet heaters installed as part of the incorrect heating system Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have paid me my my requested refund of my deposit Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: [redacted] has proven time and again, since November2014, that they can not properly fix the HVAC systemThe heater was still notfixed in February 2015, at the end of constructionWe have again asked Reality Homes to specifically fix theheater since September 15, After numerous phone calls and emails to them,they tell us it is not their responsibility as we have tampered with unsaidcontrolsNobody will tell us what controls; just falsely accuse us oftampering with the systemThis is the second time Reality Homes has accused usof tampering with the systemThe first time we were falsely accusedNow theyare accusing us againWe have asked for a second opinion on the HVAC system repair.We have asked to not have [redacted] come to our property afternumerous threatening phone calls and texts over the course of construction andin July and August of Reality Homes has denied all such requests.Reality Homes sent [redacted] to our house onSeptember [redacted] did nothing but drive into our driveway andleaveReality Homes replied to our question of why that happened by saying [redacted] was not coming out that dayReality Homes would not answerus as to when the system was going to be fixedIt is only through this complaint that we have heard furtherfrom Reality Homes.We have already had at least two meetings with a Reality Homes managerand [redacted] , together at the house, over the HVAC system repairs.The system is still not repairedWe do not need another meeting to accuse usof tampering with unsaid controls of the systemNobody has touched anything inthe entire system except [redacted] We need the system fixed properly.We do not need a meeting to lay blame on the homeowners while RealityHomes and [redacted] attempt to get out from under theirresponsibilities of assuring a properly installed and operating HVAC system inthe house.Sincerely, [redacted] ***