Realm Realty & Management, LLC

Initial Business Response / [redacted] (1000, 6, 2015/06/22) */ We give each tenant clear instructions regarding the condition of the property at end of leaseThe condition was not metEvery opportunity to clean the property that was requested by the tenant was granted to her Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have email communication from this business stating that they forgot to leave a key and lockbox to allow me entry into the unitNo opportunity to clean was grantedThey used the remaining days of my lease to take delivery of appliances for future tenant Complaint Response Date bumped because: Holiday Final Business Response / [redacted] (4000, 10, 2015/07/13) */ The tenant was never denied access, in order to be denied, there must be a requestWe have a record of each request received and our response to each requestThere was a debacle with installing a lockbox however, a solution was also providedA solution, not a denialOnce again, she was never denied accessWe would love to be of further assistance but our flux capacitor is out of calibration, rendering us incapable of returning to 4/28/to grant her more time to cleanIf she can arrange for a portal back to 4/28/and prevent us from needing to spend the remainder of her deposit, we'd be happy to have already refunded her entire deposit to herUnder the proposed laws of string theory and/or time travel, there is the potential that this has already happenedIn the spirit of due diligence, we have reviewed our logs in an attempt to discover the rift in the fabric of the time space continuum that corresponds with this issue, but none exist at the time of this writingWe were unable to identify as much as a lateral, cross dimensional, matter-antimatter osmosional transference markingPerhaps, like us, she also lacks the appropriate dimensional bending abilities to accomplish thisAs it stands, the time is gone, the money is spent, and our records show no denial of access to the tenantIf the tenant would like to provide any evidence in addition to the recorded correspondence we currently have, that shows where and how she was denied access, we would happily take it under review for reconsideration Have a great day Final Consumer Response / [redacted] (4200, 12, 2015/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is such a ridiculous and unprofessional response to a good faith effort to be refunded a deposit that is rightfully mineI made the verbal request over the phone to one of your team membersI hope your other customers receive better service than this

Initial Business Response /* (1000, 6, 2015/06/22) */
We give each tenant clear instructions regarding the condition of the property at end of lease. The condition was not met. Every opportunity to clean the property that was requested by the tenant was granted to her.
Initial Consumer Rebuttal...

/* (3000, 8, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have email communication from this business stating that they forgot to leave a key and lockbox to allow me entry into the unit. No opportunity to clean was granted. They used the remaining 3 days of my lease to take delivery of appliances for future tenant.
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 10, 2015/07/13) */
The tenant was never denied access, in order to be denied, there must be a request. We have a record of each request received and our response to each request. There was a debacle with installing a lockbox however, a solution was also provided. A solution, not a denial. Once again, she was never denied access. We would love to be of further assistance but our flux capacitor is out of calibration, rendering us incapable of returning to 4/28/15 to grant her more time to clean. If she can arrange for a portal back to 4/28/15 and prevent us from needing to spend the remainder of her deposit, we'd be happy to have already refunded her entire deposit to her. Under the proposed laws of string theory and/or time travel, there is the potential that this has already happened. In the spirit of due diligence, we have reviewed our logs in an attempt to discover the rift in the fabric of the time space continuum that corresponds with this issue, but none exist at the time of this writing. We were unable to identify as much as a lateral, cross dimensional, matter-antimatter osmosional transference marking. Perhaps, like us, she also lacks the appropriate dimensional bending abilities to accomplish this. As it stands, the time is gone, the money is spent, and our records show no denial of access to the tenant. If the tenant would like to provide any evidence in addition to the recorded correspondence we currently have, that shows where and how she was denied access, we would happily take it under review for reconsideration.
Have a great day.
Final Consumer Response /* (4200, 12, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is such a ridiculous and unprofessional response to a good faith effort to be refunded a deposit that is rightfully mine. I made the verbal request over the phone to one of your team members. I hope your other customers receive better service than this.