RealMAD Local

To Whom It May Concern:We have reviewed the complaint filed by [redacted] and feel that the complaint was filed for the following reasons -· Company will not respond the emails· [redacted] sent several emails to cancel but we did not respond· Dissatisfaction with the service· We did not respond to requests for updatesAt this time we would like to respond to these reasons in the order they are listed above -· We sent [redacted] emails on July 3rd, July 7th, July 22nd, August 18th, and September 18thWe can provide copies of all of the email to show that we did have ongoing communication with [redacted] through email.· On October 2nd [redacted] called in to cancel, and claimed to have sent multiple emails regarding thisWe explained that we did not receive the emails; however, if she could resend those emails we would gladly review them and credit her accountAs of this date she has failed to send the emails.· [redacted] purchased a localized marketing program from our company, which included an optimized Google+ page and ongoing citation building and managementAs of this date [redacted] ***'s business is ranking for the following terms, which clearly shows we fulfilled the services and that the services worked.o family [redacted] tx - 1st page/4th positiono cosmetic [redacted] tx - 1st page/7th position· On September 18th [redacted] sent an email requesting an update on her accountWe responded to her on the same day by emailWe can produce this email if needed.At this time we do not believe that [redacted] is entitled to a creditShe agreed to our services, which clearly states the services will continue on a month to month basisWe feel that this complaint has no merit; however, if [redacted] can produce a valid email showing that she requested to cancel prior to the charge we will gladly honor the emailThank you,RealMAD Local

Mr [redacted] signed up with on May 26, for our Local SEO ServicesFrom this date forward we began working on his listing and creating citations to improve the ranking of his Google My Business (GMB) page The GMB we created can be viewed here - [redacted] On June 21, we contacted Mr [redacted] to provide him with logins to our online portal so that he could view real time ranking of his businessOn that date he was ranking fist page for "Appliance Repair" and "Dishwasher Repair"We also advised him that his current website had broken links and needed to be updatedThis can be viewed here - [redacted] /We advised him that we could create a new website for him but he insisted that we do this for freeOn December 15, Mr [redacted] sent us an email requesting to cancelWe cancelled his account and have not charged him since Mr [redacted] is requesting that we settle this by stopping future charges and issuing him credits for unauthorized chargesWe have cancelled his account and no further charges will be made; however, we did not make any unauthorized chargesWe charged Mr [redacted] $a month which was what he agreed toAdditionally, Mr [redacted] is still taking advantage of the GMB page we created and the citation that were made on his behalfWe did not remove any of his listing from the Internet So, at this time we fell that this matter has been resolvedThank you

This company is a scam They take your money only without providing the service They claim we have two business while in reality we have two locations one business They also told the owner she does not need to call after the trial period of month, yet they kept charging $for a year and a half with no explanation or getting in touch with the owner to see if she need to update the advertisement they claim they are doing on her behalf They did not send her a copy of the contract they just asked her to type her name over the internet They are a scam be aware and do not give them your bank information they will take your money illegally

Dear Revdex.com, We are sorry that Mr [redacted] is receiving calls for services he doesn't offer, but this is by no wrongdoing on our partWe categorized Mr [redacted] 's business appropriately, but do to the word "Junk" appearing in his business name, website, and keywords, there is a chance he can show up in the results pages for other junk related termsWhat Mr [redacted] failed to mention is that through our efforts we achieved a number one ranking for his main key terms "junk collection", "trash collection", and "garbage collection" and an increase in calls for these servicesWe have attached a copy of his ranking report to show the results of this campaignMr [redacted] is requesting that we fix something that isn't brokenThe only alternative is to remove all of the positive listings we have created, and Mr [redacted] can contact us directly to do thisThis is not a valid complaint and should be removed from our records Sincerely, RealMAD Local

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Here is my email copies from the cancellation notice: [redacted] *** 10/02/14 To: [redacted] I have below forwarded TWO copies of TWO emails I sent to [redacted] about cancelling on Sept 29 and Sept 30.If she did not forward it to the appropriate person, that is your company's fault.I have cancelled and need a refund of the $199 charged to my card on Oct 1st. If you do not refund my money, I will report the charge as fraudulent to my bank and write a complaint up with the RevDex.com.Terrible customer service, I have never been introduced to this "***" as project manager. The person "working" on my SEO was [redacted] and I emailed him asking for an update which he never responded.I am in the business of small business and can recognize bad service. [redacted] ***, ***From: [redacted] To: [redacted] Subject: RE: CancelDate: Tue, 30 Sep 2014 14:42:12 -0500Please confirm you received my cancellation notice. [redacted] ***, [redacted] “This e-mail message and any documents attached to it are confidential and may contain information that is protected from disclosure by various federal and state laws, including the HIPAA privacy rule (45 C.F.R., Part 164). This information is intended to be used solely by the entity or individual to whom this message is addressed. If you are not the intended recipient, be advised that any use, dissemination, forwarding, printing, or copying of this message without the sender's written permission is strictly prohibited and may be unlawful. Accordingly, if you have received this message in error, please notify the sender immediately by return e-mail or call ( [redacted] ), and then delete this message.”From: [redacted] To: [redacted] Subject: CancelDate: Mon, 29 Sep 2014 15:16:15 -0500Please cancel my subscription for your services for the next upcoming charge.Thanks [redacted] ***, [redacted] “This e-mail message and any documents attached to it are confidential and may contain information that is protected from disclosure by various federal and state laws, including the HIPAA privacy rule (45 C.F.R., Part 164). This information is intended to be used solely by the entity or individual to whom this message is addressed. If you are not the intended recipient, be advised that any use, dissemination, forwarding, printing, or copying of this message without the sender's written permission is strictly prohibited and may be unlawful. Accordingly, if you have received this message in error, please notify the sender immediately by return e-mail or call ( [redacted] ), and then delete this message.” [redacted] Here is an email to [redacted] which he did NOT respond to me:From: [redacted] *** [redacted] )Sent:Mon 9/22/14 10:13 AMTo: [redacted] ( [redacted] ) [redacted] ,Thanks for getting back to me. I was googling myself as ' [redacted] '. Are you guys working on placing me on the front page for that? That is probably the most common keyword for my area based off my adwords history. That or " [redacted] " is common. Let me know what you are working on now. [redacted] ***, [redacted] "the account manager" has never emailed me or introduced himself to me so I never had his email on file. Which is why I had to email ***/ [redacted] / [redacted] .Refund my money now. [redacted] , Thanks for getting back to me. I was googling myself as ' [redacted] '. Are you guys working on placing me on the front page for that? That is probably the most common keyword for my area based off my adwords history. That or " [redacted] " is common. Let me know what you are working on now. [redacted] ***, [redacted] JS Family Dental 7785 Eldorado Pkwy Ste 300 McKinney, TX 75070 Office: [redacted] Fax: 972-408-4169 Review us on Google+! “This e-mail message and any documents attached to it are confidential and may contain information that is protected from disclosure by various federal and state laws, including the HIPAA privacy rule (45 C.F.R., Part 164). This information is intended to be used solely by the entity or individual to whom this message is addressed. If you are not the intended recipient, be advised that any use, dissemination, forwarding, printing, or copying of this message without the sender's written permission is strictly prohibited and may be unlawful. Accordingly, if you have received this message in error, please notify the sender immediately by return e-mail or call ( [redacted] ), and then delete this message.”

Mr. [redacted] signed up with on May 26, 2016 for our Local SEO Services. From this date forward we began working on his listing and creating citations to improve the ranking of his Google My Business (GMB) page....

The GMB we created can be viewed here - [redacted] On June 21, 2016 we contacted Mr. [redacted] to provide him with logins to our online portal so that he could view real time ranking of his business. On that date he was ranking fist page for "Appliance Repair" and "Dishwasher Repair". We also advised him that his current website had broken links and needed to be updated. This can be viewed here - [redacted]/. We advised him that we could create a new website for him but he insisted that we do this for free. On December 15, 2016 Mr. [redacted] sent us an email requesting to cancel. We cancelled his account and have not charged him since. 
Mr. [redacted] is requesting that we settle this by stopping future charges and issuing him credits for unauthorized charges. We have cancelled his account and no further charges will be made; however, we did not make any unauthorized charges. We charged Mr. [redacted] $129 a month which was what he agreed to. Additionally, Mr. [redacted] is still taking advantage of the GMB page we created and the citation that were made on his behalf. We did not remove any of his listing from the Internet. 
So, at this time we fell that this matter has been resolved.
Thank you

Dear Revdex.com,
We are sorry that Mr. [redacted] is receiving calls for services he doesn't offer, but this is by no wrongdoing on our part. We categorized Mr. [redacted]'s business appropriately, but do to the word "Junk" appearing in his business name, website, and keywords, there is a chance...

he can show up in the results pages for other junk related terms. What Mr. [redacted] failed to mention is that through our efforts we achieved a number one ranking for his main key terms "junk collection", "trash collection", and "garbage collection" and an increase in calls for these services. We have attached a copy of his ranking report to show the results of this campaign. Mr. [redacted] is requesting that we fix something that isn't broken. The only alternative is to remove all of the positive listings we have created, and Mr. [redacted] can contact us directly to do this. This is not a valid complaint and should be removed from our records. 
Sincerely,
RealMAD Local

To Whom It May Concern:We have reviewed the complaint filed by [redacted] and feel that the complaint was filed for the following reasons -·     Company will not respond the emails·     [redacted] sent several emails to cancel but...

we did not respond·     Dissatisfaction with the service·     We did not respond to requests for updatesAt this time we would like to respond to these reasons in the order they are listed above -·     We sent [redacted] emails on July 3rd, July 7th, July 22nd, August 18th, and September 18th. We can provide copies of all of the email to show that we did have ongoing communication with [redacted] through email.·     On October 2nd [redacted] called in to cancel, and claimed to have sent multiple emails regarding this. We explained that we did not receive the emails; however, if she could resend those emails we would gladly review them and credit her account. As of this date she has failed to send the emails.·     [redacted] purchased a localized marketing program from our company, which included an optimized Google+ page and ongoing citation building and management. As of this date [redacted]'s business is ranking for the following terms, which clearly shows we fulfilled the services and that the services worked.o family [redacted] tx - 1st page/4th positiono cosmetic [redacted] tx -  1st page/7th position·     On September 18th [redacted] sent an email requesting an update on her account. We responded to her on the same day by email. We can produce this email if needed.At this time we do not believe that [redacted] is entitled to a credit. She agreed to our services, which clearly states the services will continue on a month to month basis. We feel that this complaint has no merit; however, if [redacted] can produce a valid email showing that she requested to cancel prior to the charge we will gladly honor the email. Thank you,RealMAD Local

This company is a scam. They take your money only without providing the service. They claim we have two business while in reality we have two locations one business. They also told the owner she does not need to call after the trial period of 3 month, yet they kept charging $300.00 for a year and a half with no explanation or getting in touch with the owner to see if she need to update the advertisement they claim they are doing on her behalf. They did not send her a copy of the contract they just asked her to type her name over the internet. They are a scam be aware and do not give them your bank information they will take your money illegally.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Here is my email copies from the cancellation notice:[redacted]  10/02/14 To: [redacted]I have below forwarded TWO copies of TWO emails I sent to [redacted] about cancelling on Sept 29 and Sept 30.If she did not forward it to the appropriate person, that is your company's fault.I have cancelled and need a refund of the $199 charged to my card on Oct 1st.  If you do not refund my money, I will report the charge as fraudulent to my bank and write a complaint up with the Revdex.com.Terrible customer service, I have never been introduced to this "[redacted]" as project manager.  The person "working" on my SEO was [redacted] and I emailed him asking for an update which he never responded.I am in the business of small business and can recognize bad service.[redacted], [redacted]From: [redacted]To: [redacted]Subject: RE: CancelDate: Tue, 30 Sep 2014 14:42:12 -0500Please confirm you received my cancellation notice.[redacted], [redacted]“This e-mail message and any documents attached to it are confidential and may contain information that is protected from disclosure by various federal and state laws, including the HIPAA privacy rule (45 C.F.R., Part 164). This information is intended to be used solely by the entity or individual to whom this message is addressed. If you are not the intended recipient, be advised that any use, dissemination, forwarding, printing, or copying of this message without the sender's written permission is strictly prohibited and may be unlawful. Accordingly, if you have received this message in error, please notify the sender immediately by return e-mail or call ([redacted]), and then delete this message.”From: [redacted]To: [redacted]Subject: CancelDate: Mon, 29 Sep 2014 15:16:15 -0500Please cancel my subscription for your services for the next upcoming charge.Thanks[redacted], [redacted]“This e-mail message and any documents attached to it are confidential and may contain information that is protected from disclosure by various federal and state laws, including the HIPAA privacy rule (45 C.F.R., Part 164). This information is intended to be used solely by the entity or individual to whom this message is addressed. If you are not the intended recipient, be advised that any use, dissemination, forwarding, printing, or copying of this message without the sender's written permission is strictly prohibited and may be unlawful. Accordingly, if you have received this message in error, please notify the sender immediately by return e-mail or call ([redacted]), and then delete this message.”[redacted]  Here is an email to [redacted] which he did NOT respond to me:From: [redacted])Sent:Mon 9/22/14 10:13 AMTo:[redacted] ([redacted],Thanks for getting back to me.  I was googling myself as '[redacted]'.  Are you guys working on placing me on the front page for that?  That is probably the most common keyword for my area based off my adwords history.  That or "[redacted]" is common.  Let me know what you are working on now.[redacted], [redacted] "the account manager" has never emailed me or introduced himself to me so I never had his email on file.  Which is why I had to email [redacted].Refund my money now.
[redacted],
Thanks for getting back to me.  I was googling myself as '[redacted]'.  Are you guys working on placing me on the front page for that?  That is probably the most common keyword for my area based off my adwords history.  That or "[redacted]" is common.  Let me know what you are working on now.
[redacted], [redacted]
JS Family Dental
7785 Eldorado Pkwy Ste 300
McKinney, TX 75070
Office: [redacted]
Fax: 972-408-4169
Review us on Google+!
“This e-mail message and any documents attached to it are confidential and may contain information that is protected from disclosure by various federal and state laws, including the HIPAA privacy rule (45 C.F.R., Part 164). This information is intended to be used solely by the entity or individual to whom this message is addressed. If you are not the intended recipient, be advised that any use, dissemination, forwarding, printing, or copying of this message without the sender's written permission is strictly prohibited and may be unlawful. Accordingly, if you have received this message in error, please notify the sender immediately by return e-mail or call ([redacted]), and then delete this message.”

To Whom It May Concern:We have reviewed the complaint filed by [redacted] and feel that the complaint was filed for the following reasons -·     Company will not respond the emails·     [redacted] sent several emails to cancel but...

we did not respond·     Dissatisfaction with the service·     We did not respond to requests for updatesAt this time we would like to respond to these reasons in the order they are listed above -·     We sent [redacted] emails on July 3rd, July 7th, July 22nd, August 18th, and September 18th. We can provide copies of all of the email to show that we did have ongoing communication with [redacted] through email.·     On October 2nd [redacted] called in to cancel, and claimed to have sent multiple emails regarding this. We explained that we did not receive the emails; however, if she could resend those emails we would gladly review them and credit her account. As of this date she has failed to send the emails.·     [redacted] purchased a localized marketing program from our company, which included an optimized Google+ page and ongoing citation building and management. As of this date [redacted]'s business is ranking for the following terms, which clearly shows we fulfilled the services and that the services worked.o family [redacted] tx - 1st page/4th positiono cosmetic [redacted] tx -  1st page/7th position·     On September 18th [redacted] sent an email requesting an update on her account. We responded to her on the same day by email. We can produce this email if needed.At this time we do not believe that [redacted] is entitled to a credit. She agreed to our services, which clearly states the services will continue on a month to month basis. We feel that this complaint has no merit; however, if [redacted] can produce a valid email showing that she requested to cancel prior to the charge we will gladly honor the email. Thank you,RealMAD Local

To Whom It May Concern:

We have reviewed our records and do show that four charges were made. Can Mr. [redacted] please provide support showing that this was done? If we overcharged him we will gladly correct this.

Sincerely,

RealMAD Local

Dear Revdex.com,

We are sorry that Mr. [redacted] is receiving calls for services he doesn't offer, but this is by no wrongdoing on our part. We categorized Mr. [redacted]'s business appropriately, but do to the word "Junk" appearing in his business name, website, and keywords, there is a chance...

he can show up in the results pages for other junk related terms. What Mr. [redacted] failed to mention is that through our efforts we achieved a number one ranking for his main key terms "junk collection", "trash collection", and "garbage collection" and an increase in calls for these services. We have attached a copy of his ranking report to show the results of this campaign. Mr. [redacted] is requesting that we fix something that isn't broken. The only alternative is to remove all of the positive listings we have created, and Mr. [redacted] can contact us directly to do this. This is not a valid complaint and should be removed from our records. 

Sincerely,

RealMAD Local

This company is a scam. They take your money only without providing the service. They claim we have two business while in reality we have two locations one business. They also told the owner she does not need to call after the trial period of 3 month, yet they kept charging $300.00 for a year and a half with no explanation or getting in touch with the owner to see if she need to update the advertisement they claim they are doing on her behalf. They did not send her a copy of the contract they just asked her to type her name over the internet. They are a scam be aware and do not give them your bank information they will take your money illegally.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

 

I have read the letter and do not agree with it number one because it was not because of a competitor I do plan on using another company who was cheaper I was charged 4 times total they took money from my account on 9/24 10/10 10/24 and 11/24 I have spoken with my bank and they agreed this company promised me alot and did absolutely nothing they said they were going to do and never responded to emails or phone calls which I have all documented I just hope that other small business owners will stay far away from this company

To Whom It May Concern:We have reviewed the response from [redacted] and would like to respond to her message. First off, we do not believe that we have done anything wrong. Our terms of service are located at - [redacted]/ and are referenced on our contract. Section 2.3 of our terms states, "Cancellation of out of term month to month service can be made by fax ([redacted]) or by email [redacted]. Cancellation of service must be received 30 days prior to your anniversary billing date via signed fax or email". The reason we are referencing this is because [redacted] sent in her cancellation request on September 30th which is her anniversary date and this is the reason she was charged. With that said we have decided to issue a credit to [redacted] for the one charge made on September 30th as a good faith gesture. Sincerely,Real Mad Local

Dear Sirs,

[redacted] signed up for our Local SEO Services on September 24, 2013 for his business [redacted]. On this date Mr. [redacted] agreed to our terms and our three month commitment. On November 18th, Mr. [redacted] called to cancel because he was offered a similar service...

from a competitor for a lower monthly fee. We advised Mr. [redacted] that he was welcome to work with the other company; however, he was still within his three month commitment and was not entitled to a refund. Mr. [redacted] stated in his complaint that he made three payments and we continued to charge his account. This statement could not be further from the truth. Mr. [redacted] signed up on September 24, 2013, his second payment was made on October 24th, and the third payment was made November 24th, and no further payments were made. We feel that it is unfair on Mr. [redacted]'s part to submit a complaint to the Revdex.com for having to fulfill the terms of a service he agreed to. Having a business of his own, Mr. [redacted] should understand the impact a complaint can have. Especially an unwarranted complaint. We recently received a dispute from Mr. [redacted]'s credit card services in reference to the charge Mr. [redacted] has complained about, and so we will be dealing with them directly.

Sincerly,

RealMAD Local

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Here is my email copies from the cancellation notice:[redacted]  10/02/14 To: [redacted]I have below forwarded TWO copies of TWO emails I sent to [redacted] about cancelling on Sept 29 and Sept 30.If she did not forward it to the appropriate person, that is your company's fault.I have cancelled and need a refund of the $199 charged to my card on Oct 1st.  If you do not refund my money, I will report the charge as fraudulent to my bank and write a complaint up with the Revdex.com.Terrible customer service, I have never been introduced to this "[redacted]" as project manager.  The person "working" on my SEO was [redacted] and I emailed him asking for an update which he never responded.I am in the business of small business and can recognize bad service.[redacted]From: [redacted]To: [redacted]Subject: RE: CancelDate: Tue, 30 Sep 2014 14:42:12 -0500Please confirm you received my cancellation notice.[redacted]“This e-mail message and any documents attached to it are confidential and may contain information that is protected from disclosure by various federal and state laws, including the HIPAA privacy rule (45 C.F.R., Part 164). This information is intended to be used solely by the entity or individual to whom this message is addressed. If you are not the intended recipient, be advised that any use, dissemination, forwarding, printing, or copying of this message without the sender's written permission is strictly prohibited and may be unlawful. Accordingly, if you have received this message in error, please notify the sender immediately by return e-mail or call ([redacted]), and then delete this message.”From: [redacted]To: [redacted]Subject: CancelDate: Mon, 29 Sep 2014 15:16:15 -0500Please cancel my subscription for your services for the next upcoming charge.Thanks[redacted]“This e-mail message and any documents attached to it are confidential and may contain information that is protected from disclosure by various federal and state laws, including the HIPAA privacy rule (45 C.F.R., Part 164). This information is intended to be used solely by the entity or individual to whom this message is addressed. If you are not the intended recipient, be advised that any use, dissemination, forwarding, printing, or copying of this message without the sender's written permission is strictly prohibited and may be unlawful. Accordingly, if you have received this message in error, please notify the sender immediately by return e-mail or call ([redacted]), and then delete this message.”[redacted]  Here is an email to [redacted] which he did NOT respond to me:From: [redacted])Sent:Mon 9/22/14 10:13 AMTo:[redacted],Thanks for getting back to me.  I was googling myself as '[redacted]'.  Are you guys working on placing me on the front page for that?  That is probably the most common keyword for my area based off my adwords history.  That or "[redacted]" is common.  Let me know what you are working on now.[redacted] "the account manager" has never emailed me or introduced himself to me so I never had his email on file.  Which is why I had to email [redacted].Refund my money now.
[redacted],
Thanks for getting back to me.  I was googling myself as '[redacted]'.  Are you guys working on placing me on the front page for that?  That is probably the most common keyword for my area based off my adwords history.  That or "[redacted]" is common.  Let me know what you are working on now.
[redacted]
JS Family Dental
7785 Eldorado Pkwy Ste 300
McKinney, TX 75070
Office: [redacted]
Fax: 972-408-4169
Review us on Google+!
“This e-mail message and any documents attached to it are confidential and may contain information that is protected from disclosure by various federal and state laws, including the HIPAA privacy rule (45 C.F.R., Part 164). This information is intended to be used solely by the entity or individual to whom this message is addressed. If you are not the intended recipient, be advised that any use, dissemination, forwarding, printing, or copying of this message without the sender's written permission is strictly prohibited and may be unlawful. Accordingly, if you have received this message in error, please notify the sender immediately by return e-mail or call ([redacted]), and then delete this message.”