Complaint: [redacted]
I am rejecting this response because:.. I am still at my wits end for charging my checking account for services that I NEVER used.. I stopped using them back in October 2016 but they charged me monthly all the way up until this month (July 2017) and I haven''t been to the site since Oct. of 2016.. I've been ill with laryngeal cancer and was undergoing treatments (surgeries, radiation, & Chemo) and called the phone number located on my checking account for Gamehouse owned by RealNetworks but it didn't work.. I did not have access to a computer so attached is where I received my "Time to say Goodbye" e-mail from GameHouse owned by Real Networks.. I NEVER "joined" under another account.. THAT would be STUPID, close an account one day and open it under another email the SAME day.. You owe me 10 month's refund and attached is my e-mail when I cancelled.. ALL I did was click "Like" for Facebook and that is when I began getting charged still.. The same day I finished Delicious and cancelled so yes you DO owe me the money.. I've seen so many complaints where you have charged people and YOU are at WRONG!!!!!!!!!
Sincerely,
[redacted]
Hello [redacted], We're very sorry that you haven't been well. After looking into your case, we can confirm that you had cancelled the subscription that was registered with the email address you used to contact us. However, as our support team explained to you, you had used another email address...
for a second subscription. This is difficult for us to trace and outside our control. You had already been refunded one payment and we have now arranged for 5 more refunds to be refunded to your credit card account. Unfortunately we cannot refund you the 10 payments you were looking for, but we hope that you are accepting this gesture of good-will. Kind regards
Hello Revdex.com,
We have already responded to the customer and provided the troubleshooting steps. But we did not receive any response from the customer and in this case we request you to ask the customer to check her email and so we will go from there. I have also attached the screenshot of the emails that we sent to the customer.
Meanwhile, the since the issue is related to GameHouse and customer can http://support.gamehouse.com for information on how to contact GameHouse support directly.
Our customer support team is currently still in touch with [redacted] to help her play all our games and if necessary refund and cancel her membership to enable her to sign in on our other platform.
Complaint: [redacted]
I am rejecting this response because:.. I am still at my wits end for charging my checking account for services that I NEVER used.. I stopped using them back in October 2016 but they charged me monthly all the way up until this month (July 2017) and I haven''t been to the site since Oct. of 2016.. I've been ill with laryngeal cancer and was undergoing treatments (surgeries, radiation, & Chemo) and called the phone number located on my checking account for Gamehouse owned by RealNetworks but it didn't work.. I did not have access to a computer so attached is where I received my "Time to say Goodbye" e-mail from GameHouse owned by Real Networks.. I NEVER "joined" under another account.. THAT would be STUPID, close an account one day and open it under another email the SAME day.. You owe me 10 month's refund and attached is my e-mail when I cancelled.. ALL I did was click "Like" for Facebook and that is when I began getting charged still.. The same day I finished Delicious and cancelled so yes you DO owe me the money.. I've seen so many complaints where you have charged people and YOU are at WRONG!!!!!!!!!
Sincerely,
[redacted]
Hello [redacted], We're very sorry that you haven't been well. After looking into your case, we can confirm that you had cancelled the subscription that was registered with the email address you used to contact us. However, as our support team explained to you, you had used another email address...
for a second subscription. This is difficult for us to trace and outside our control. You had already been refunded one payment and we have now arranged for 5 more refunds to be refunded to your credit card account. Unfortunately we cannot refund you the 10 payments you were looking for, but we hope that you are accepting this gesture of good-will. Kind regards
Hello Revdex.com,
We have already responded to the customer and provided the troubleshooting steps. But we did not receive any response from the customer and in this case we request you to ask the customer to check her email and so we will go from there. I have also attached the screenshot of the emails that we sent to the customer.
Meanwhile, the since the issue is related to GameHouse and customer can http://support.gamehouse.com for information on how to contact GameHouse support directly.
Our customer support team is currently still in touch with [redacted] to help her play all our games and if necessary refund and cancel her membership to enable her to sign in on our other platform.