RealPrompt Systems

Customer enrolled in the program on October 7, and spoke with one of our customer support specialists At that time the customer gave authorization to process the enrollment fee and monthly fee in the amount of $on the day of enrollment Customer received welcome email with Terms and Conditions (attached hereto) and additional emails that confirmed a personalized website had been created for the customer, along with training and leads and campaigns which the customer did open from the time of enrollment all the way through the customers last set of leads and campaigns which were emailed on 2/20/ Our records indicate that the customer did send in an email on 10/27/that stated - HELP! The customer stated that he did receive his leads and campaigns but some of the areas he felt were not safe to drive into He stated he was supposed to get training and hadn't however all of the training modules had been delivered to the same email address that the leads and campaigns were delivered toThese training modules had been going out from the time the customer enrolled in the program The customer also stated that the logo was not formatting correctly for him The email for the letters has instructions in the body stating that the letters need to be downloaded before you can print and this is so the formatting prints accurately The last part of the email from the customer does state that he wanted a refund and not to charge any additional charges to the customers credit card Our records indicate that the customer did receive a prompt phone call back from one of our customer support specialists to address the email and the customers concerns Our records indicate that on 10/27/8:am (Mountain Time) customer support specialist did reach out to the customer by phone leaving a voice mail which did address all of the items that the customer had stated in his email, and since the customer support specialist requested a call back expressing the sense of urgencyIt appears that the customer support specialist did not cancel the customer since they were addressing the concerns and had asked for a call back Our records do not show that the customer had returned the callas was requested Since the email from 10/27/we do not show any records or emails that the customer reached out again to let us know that he had cancelled Since the customer continued to receive the product from us and would open the emails which is how our product is delivered, and without any further notification or communications to us it appears the customers account did continue to show as an active member account Our company does apologize for the misunderstanding on our end for not understanding the customers desire to cancel It is not the intent nor policy to keep customer's as members that wish to cancel It is also not our intent to continue to collect from a customer that has their bank perform a charge back Our company has reached out and contacted the customer to apologize and to clarify if any additional refunds are due at this time The customer has been cancelled and no further charges will occur

[redacted] became an active partner with us 6/24/ At that time of enrollment, [redacted] paid an enrollment fee of $and his first month deposit of $to secure a particular territory that he had requested to market inRealPrompt delivered his first lead assignments and mail campaigns to him via email on 7/4/ On 7/7/14, [redacted] called in and spoke with a representative from Realprompt and explains that of the lead assignments were territories that he did not requestDuring that call, RealPrompt acknowledge that he was correct and delivered him on 7/18/replacement lead assignments that were within the territory he signed up for [redacted] ***’s subscription was process on 7/24/for another $RealPrompt delivered on 8/1/his second set of lead assignments and mail campaigns to him, via email In reviewing [redacted] ***’s account with RealPrompt, and the Revdex.com complaint, Realprompt, had submitted a full refund of $on 9/4/14, and emailed [redacted] the invoices showing that he was credit a full refund RealPrompt, called [redacted] *** once the refund was submitted to advise him that his request and concern has been resolvedHowever, RealPrompt had to leave a voice mail stating such [redacted] ***, did return RealPrompt’s message within the hour it was left [redacted] ***, is aware of the full refund, and has also stated that he will contact Revdex.com stating that RealPrompt had resolved this manner

Our records show the following with regards to the customer's account Received an application for enrollment on in 1/5/ The application has the Terms and Conditions which have to be initialed by the customer prior to submitting the application The wording on the Terms and Conditions that are initialed online are as follows - Deposits Upon execution of the Terms and Conditions, the Real Estate Professional will supply a one-time provisional security deposit to The Mortgage Forgiveness Program in the amount of $for administrative costs, territory reservation, enrollment and integration in (the "Enrollment Deposit")Upon confirmation by an Enrollment Specialist that the territory/s are available, the Real Estate Professional will immediately supply the first Monthly Deposit (the Monthly Deposit)All fees automatically renew monthly until termination of this agreement pursuant to Section hereinFees are assessed depending on the program the user has selected or on the availability of the territory at the following rates:Monthly Deposit $Monthly: The Real Estate Professional will be provided; pre-addressed and formatted letters delivered in digital format each month as well as assign homeowners every month who are likely in various stages of mortgage default; access to video training modules, personal coaching and support; technology and transaction management platforms; marketing and training materials; a personalized credibility website; and other servicesThe enrollment was processed on 1/5/and the customer sent an email for cancellation on 1/7/ Customer was informed that a refund for the full amount would be processed At this time a credit should have been processed however it appears that a mistake was made and the $was missed getting refunded back to the customer The customer contacted us to follow up on refund on 1/20/and we did promptly reach back out to the customer letting the customer know we would follow up on the refund It appears that again the task of refunding the $was missed We did not receive any additional calls just this complaint As soon as we received the complaint on 2/4/we reached out to the customer and apologized that the task of refunding the customer had been missed and that we would refund the customer immediately At this time a full refund was processed and the invoices were emailed to the customer We have made resolution and the customer has been fully refunded We had asked the customer to reach back out to us to let us know that the invoices for the full refunded were received and have not heard back from the customer at this time We were told that the customer would stop the dispute with her bank since we were refunding her and that the customer would also make your office aware that resolution had been made Since we have not heard back from the customer we are not sure if the dispute with the bank was stopped It is our hopes that this complaint will be closed and that the customer did in fact contact the bank to let them know that a full refund has been received

I hired Juliette Fox to paint and distress my fireplace mantelFor the final coat, I could not get her to come when I would be homeI had to have my mother come to my house to let Juliette in while I was at work When she finished the coat (stain for distressing) she told my mom that she needed to be paidMy mother assumed that I knew so she paid herThere were a few problems that were never fixedThe mantel was suppose to get a top coat, but Juliette said that the job was completeThe top coat was in the stain? The color of the mantel is not what we had agreed on; it is much darker and almost has a orange tint After every excuse under the sun for not coming to fix it, Juliette told me that she would have to be paid a $trip fee since the job was approved and paidI never approved the job, and yes it was paid but only because she made my mother pay her Furthermore, there is stain on my carpet and hearth bricks that does not come outWhen I asked Juliette about it, I got a "sorry" that was me

Customer enrolled on 10/1/ See the attached Terms and Conditions for details of program and product Customer had access to training material, personalized website and homeowner leads and campaigns from 10/1/through 11/18/ The cost of the program to enroll is $
enrollment fee and $monthly subscription for training, personalized website homeowner leads and campaigns The monthly subscription is on a monthly basis and has a day cancellation policy. Our office received a call on 10/20/from the customer stating that she thought the homeowner leads were to years old Customer requested replacement leads which we delivered on 10/24/per customer request The customer representative at our company asked the customer to provide the homeowners information for the leads that they stated were inaccurate so that we could research this on our end The customer did not send the information requested in for us to be able to verify if the information was inaccurate We did not receive any additional contact or feedback from the customer after the replacement leads were delivered On 11/17/our office attempted to reach out to the customer because the monthly recurring charge had been declined Our office left a message and asked for a return call on 11/17/& 11/18/ Our office did receive a call back from the customer Patricia who is one of the partner's and she stated that they weren't happy Our representative asked if she could elaborate and she stated because of the homeowner leads were sold or listed with an agent Our office representative stated that we did replace of the homeowner leads per their request, and stated that we would waive the day cancellation policy since they were not happy and offered to replace homeowner leads again Patricia did state that they had received the replacement homeowner leads and hadn't had time to look at them and she was fine with getting cancelled and no further charges Our office representative promptly cancelled the account and with no additional charges to the account We did not receive any additional requests or communication from the customer after this time. On 12/22/our office received this report Our office attempted to contact the customer to resolve the complaint on 12/23/and again on 1/6/and we have not heard back from the customer at this time

Customer enrolled in the program on October 7, 2014 and spoke with one of our customer support specialists.  At that time the customer gave authorization to process the enrollment fee and monthly fee in the amount of $294.00 on the day of enrollment.  Customer received welcome email with...

Terms and Conditions (attached hereto) and additional emails that confirmed a personalized website had been created for the customer, along with training and leads and campaigns which the customer did open from the time of enrollment all the way through the customers last set of leads and campaigns which were emailed on 2/20/15.  Our records indicate that the customer did send in an email on 10/27/15 that stated - HELP!  The customer stated that he did receive his leads and campaigns but some of the areas he felt were not safe to drive into.  He stated he was supposed to get training and hadn't however all of the training modules had been delivered to the same email address that the leads and campaigns were delivered to. These training modules had been going out from the time the customer enrolled in the program.  The customer also stated that the logo was not formatting correctly for him.  The email for the letters has instructions in the body stating that the letters need to be downloaded before you can print and this is so the formatting prints accurately.  The last part of the email from the customer does state that he wanted a refund and not to charge any additional charges to the customers credit card.  Our records indicate that the customer did receive a prompt phone call back from one of our customer support specialists to address the email and the customers concerns.  Our records indicate that on 10/27/15 8:55 am (Mountain Time) customer support specialist did reach out to the customer by phone leaving a voice mail which did address all of the items that the customer had stated in his email, and since the customer support specialist requested a call back expressing the sense of urgency. It appears that the customer support specialist did not cancel the customer since they were addressing the concerns and had asked for a call back.  Our records do not show that the customer had returned the callas was requested.  Since the email from 10/27/15 we do not show any records or emails that the customer reached out again to let us know that he had cancelled.  Since the customer continued to receive the product from us and would open the emails which is how our product is delivered, and without any further notification or communications to us it appears the customers account did continue to show as an active member account.  Our company  does apologize for the misunderstanding on our end for not understanding the customers desire to cancel.  It is not the intent nor policy to keep customer's as members that wish to cancel.  It is also not our intent to continue to collect from a customer that has their bank perform a charge back.  Our company has reached out and contacted the customer to apologize and to clarify if any additional refunds are due at this time.  The customer has been cancelled and no further charges will occur.

Our records show the following with regards to the customer's account.  Received an application for enrollment on in 1/5/2015.  The application has the Terms and Conditions which have to be initialed by the customer prior to submitting the application.  The wording on the...

Terms and Conditions that are initialed online are as follows - Deposits Upon execution of the Terms and Conditions, the Real Estate Professional will supply a one-time provisional security deposit to The Mortgage Forgiveness Program in the amount of $97.00 for administrative costs, territory reservation, enrollment and integration in (the "Enrollment Deposit"). Upon confirmation by an Enrollment Specialist that the territory/s are available, the Real Estate Professional will immediately supply the first Monthly Deposit (the Monthly Deposit). All fees automatically renew monthly until termination of this agreement pursuant to Section 4 herein. Fees are assessed depending on the program the user has selected or on the availability of the territory at the following rates:Monthly Deposit $197 Monthly: The Real Estate Professional will be provided; 400 pre-addressed and formatted letters delivered in digital format each month as well as assign 100 homeowners every month who are likely in various stages of mortgage default; access to video training modules, personal coaching and support; technology and transaction management platforms; marketing and training materials; a personalized credibility website; and other servicesThe enrollment was processed on 1/5/15 and the customer sent an email for cancellation on 1/7/15.  Customer was informed that a refund for the full amount would be processed.  At this time a credit should have been processed however it appears that a mistake was made and the $294.00 was missed getting refunded back to the customer.  The customer contacted us to follow up on refund on 1/20/156 and we did promptly reach back out to the customer letting the customer know we would follow up on the refund.  It appears that again the task of refunding the $294.00 was missed.  We did not receive any additional calls just this complaint.  As soon as we received the complaint on 2/4/15 we reached out to the customer and apologized that the task of refunding the customer had been missed and that we would refund the customer immediately.  At this time a full refund was processed and the invoices were emailed to the customer.  We have made resolution and the customer has been fully refunded.  We had asked the customer to reach back out to us to let us know that the invoices for the full refunded were received and have not heard back from the customer at this time.  We were told that the customer would stop the dispute with her bank since we were refunding her and that the customer would also make your office aware that resolution had been made.  Since we have not heard back from the customer we are not sure if the dispute with the bank was stopped.   It is our hopes that this complaint will be closed and that the customer did in fact contact the bank to let them know that a full refund has been received.

[redacted] became an active partner with us 6/24/14. 
At that time of enrollment, [redacted] paid an enrollment fee of $97.00 and his first month deposit of $197.00 to secure a particular territory that he had requested to market in. RealPrompt delivered his...

first 100 lead assignments and mail campaigns to him via email on 7/4/14.
On 7/7/14, [redacted] called in and spoke with a representative from Realprompt and explains that 8 of the 100 lead assignments were territories that he did not request. During that call, RealPrompt acknowledge that he was correct and delivered him on 7/18/14 10 replacement lead assignments that were within the territory he signed up for.
[redacted]’s subscription was process on 7/24/14 for another $197.00. RealPrompt delivered on 8/1/14 his second set of 100 lead assignments and mail campaigns to him, via email.  
In reviewing [redacted]’s account with RealPrompt, and the Revdex.com complaint, Realprompt, had submitted a full refund of $491.00 on 9/4/14, and emailed [redacted] the invoices showing that he was credit a full refund.  RealPrompt, called [redacted] once the refund was submitted to advise him that his request and concern has been resolved. However, RealPrompt had to leave a voice mail stating such.
[redacted], did return RealPrompt’s message within the hour it was left. [redacted], is aware of the full refund, and has also stated that he will contact Revdex.com stating that RealPrompt had resolved this manner.

[redacted] became an active partner with us 6/24/14. 

At that time of enrollment, [redacted] paid an enrollment fee of $97.00 and his first month deposit of $197.00 to secure a particular territory that he had requested to market in. RealPrompt delivered his...

first 100 lead assignments and mail campaigns to him via email on 7/4/14.

On 7/7/14, [redacted] called in and spoke with a representative from Realprompt and explains that 8 of the 100 lead assignments were territories that he did not request. During that call, RealPrompt acknowledge that he was correct and delivered him on 7/18/14 10 replacement lead assignments that were within the territory he signed up for.

[redacted]’s subscription was process on 7/24/14 for another $197.00. RealPrompt delivered on 8/1/14 his second set of 100 lead assignments and mail campaigns to him, via email.  

In reviewing [redacted]’s account with RealPrompt, and the Revdex.com complaint, Realprompt, had submitted a full refund of $491.00 on 9/4/14, and emailed [redacted] the invoices showing that he was credit a full refund.  RealPrompt, called [redacted] once the refund was submitted to advise him that his request and concern has been resolved. However, RealPrompt had to leave a voice mail stating such.

[redacted], did return RealPrompt’s message within the hour it was left. [redacted], is aware of the full refund, and has also stated that he will contact Revdex.com stating that RealPrompt had resolved this manner.

Customer enrolled in the program on October 7, 2014 and spoke with one of our customer support specialists.  At that time the customer gave authorization to process the enrollment fee and monthly fee in the amount of $294.00 on the day of enrollment.  Customer received welcome email with...

Terms and Conditions (attached hereto) and additional emails that confirmed a personalized website had been created for the customer, along with training and leads and campaigns which the customer did open from the time of enrollment all the way through the customers last set of leads and campaigns which were emailed on 2/20/15.  Our records indicate that the customer did send in an email on 10/27/15 that stated - HELP!  The customer stated that he did receive his leads and campaigns but some of the areas he felt were not safe to drive into.  He stated he was supposed to get training and hadn't however all of the training modules had been delivered to the same email address that the leads and campaigns were delivered to. These training modules had been going out from the time the customer enrolled in the program.  The customer also stated that the logo was not formatting correctly for him.  The email for the letters has instructions in the body stating that the letters need to be downloaded before you can print and this is so the formatting prints accurately.  The last part of the email from the customer does state that he wanted a refund and not to charge any additional charges to the customers credit card.  Our records indicate that the customer did receive a prompt phone call back from one of our customer support specialists to address the email and the customers concerns.  Our records indicate that on 10/27/15 8:55 am (Mountain Time) customer support specialist did reach out to the customer by phone leaving a voice mail which did address all of the items that the customer had stated in his email, and since the customer support specialist requested a call back expressing the sense of urgency. It appears that the customer support specialist did not cancel the customer since they were addressing the concerns and had asked for a call back.  Our records do not show that the customer had returned the callas was requested.  Since the email from 10/27/15 we do not show any records or emails that the customer reached out again to let us know that he had cancelled.  Since the customer continued to receive the product from us and would open the emails which is how our product is delivered, and without any further notification or communications to us it appears the customers account did continue to show as an active member account.  Our company  does apologize for the misunderstanding on our end for not understanding the customers desire to cancel.  It is not the intent nor policy to keep customer's as members that wish to cancel.  It is also not our intent to continue to collect from a customer that has their bank perform a charge back.  Our company has reached out and contacted the customer to apologize and to clarify if any additional refunds are due at this time.  The customer has been cancelled and no further charges will occur.

Our records show the following with regards to the customer's account.  Received an application for enrollment on in 1/5/2015.  The application has the Terms and Conditions which have to be initialed by the customer prior to submitting the application.  The wording on the...

Terms and Conditions that are initialed online are as follows - Deposits Upon execution of the Terms and Conditions, the Real Estate Professional will supply a one-time provisional security deposit to The Mortgage Forgiveness Program in the amount of $97.00 for administrative costs, territory reservation, enrollment and integration in (the "Enrollment Deposit"). Upon confirmation by an Enrollment Specialist that the territory/s are available, the Real Estate Professional will immediately supply the first Monthly Deposit (the Monthly Deposit). All fees automatically renew monthly until termination of this agreement pursuant to Section 4 herein. Fees are assessed depending on the program the user has selected or on the availability of the territory at the following rates:Monthly Deposit $197 Monthly: The Real Estate Professional will be provided; 400 pre-addressed and formatted letters delivered in digital format each month as well as assign 100 homeowners every month who are likely in various stages of mortgage default; access to video training modules, personal coaching and support; technology and transaction management platforms; marketing and training materials; a personalized credibility website; and other servicesThe enrollment was processed on 1/5/15 and the customer sent an email for cancellation on 1/7/15.  Customer was informed that a refund for the full amount would be processed.  At this time a credit should have been processed however it appears that a mistake was made and the $294.00 was missed getting refunded back to the customer.  The customer contacted us to follow up on refund on 1/20/156 and we did promptly reach back out to the customer letting the customer know we would follow up on the refund.  It appears that again the task of refunding the $294.00 was missed.  We did not receive any additional calls just this complaint.  As soon as we received the complaint on 2/4/15 we reached out to the customer and apologized that the task of refunding the customer had been missed and that we would refund the customer immediately.  At this time a full refund was processed and the invoices were emailed to the customer.  We have made resolution and the customer has been fully refunded.  We had asked the customer to reach back out to us to let us know that the invoices for the full refunded were received and have not heard back from the customer at this time.  We were told that the customer would stop the dispute with her bank since we were refunding her and that the customer would also make your office aware that resolution had been made.  Since we have not heard back from the customer we are not sure if the dispute with the bank was stopped.   It is our hopes that this complaint will be closed and that the customer did in fact contact the bank to let them know that a full refund has been received.

Customer enrolled on 10/1/14.  See the attached Terms and Conditions for details of program and product.  Customer had access to training material, personalized website and homeowner leads and campaigns from 10/1/14 through 11/18/14.  The cost of the program to enroll is $97.00...

enrollment fee and $197.00 monthly subscription for training, personalized website homeowner leads and campaigns.  The monthly subscription is on a monthly basis and has a 14 day cancellation policy.  Our office received a call on 10/20/14 from the customer stating that she thought the homeowner leads were 3 to 4 years old.  Customer requested replacement leads which we delivered on 10/24/14 per customer request.  The customer representative at our company asked the customer to provide the homeowners information for the leads that they stated were inaccurate so that we could research this on our end.  The customer did not send the information requested in for us to be able to verify if the information was inaccurate.  We did not receive any additional contact or feedback from the customer after the replacement leads were delivered.  On 11/17/14 our office attempted to reach out to the customer because the monthly recurring charge had been declined.  Our office left a message and asked for a return call on 11/17/14 & 11/18/14.  Our office did receive a call back from the customer Patricia who is one of the partner's and she stated that they weren't happy.  Our representative asked if she could elaborate and she stated because 3 of the homeowner leads were sold or listed with an agent.  Our office representative stated that we did replace 50 of the homeowner leads per their request, and stated that we would waive the 14 day cancellation policy since they were not happy and offered to replace homeowner leads again.  Patricia did state that they had received the replacement homeowner leads and hadn't had time to look at them and she was fine with getting cancelled and no further charges.  Our office representative promptly cancelled the account and with no additional charges to the account.  We did not receive any additional requests or communication from the customer after this time. On 12/22/14 our office received this report.  Our office attempted to contact the customer to resolve the complaint on 12/23/14 and again on 1/6/15 and we have not heard back from the customer at this time.