Realty Boulevard

The owner of Realty Blvd (RB) was a neighbor and still lives across the street from our prior home, so we felt it would be good to have her manage it when we converted it to a rental . Many promises were made and we were given many reassurances by the owner, as well as her husband (who owns [redacted] - a construction and landscaping company). The owner of RB uses [redacted] exclusively for lawn care and exclusively for everything else if allowed. (We were told by a RB employee that [redacted] is the only lawn company RB will contract with, so when I replaced them due to non-performance of duties, I had to deal directly with the new lawn company).RB has repeatedly failed to meet our property management needs, failed to communicate appropriately, and has carried on a nepotistic relationship with [redacted]. We have had issues with RB from the start of our business relationship and have tried to overlook short-comings, but when we could no longer ignore their blatant disregard, we clearly and repeatedly expressed our concerns and frustrations. The owner was more interested in what she had the RIGHT to do (because we are in contract), rather than the RIGHT THING to do. We urged her to simply let us out of contract so we could find someone who would meet our needs, but - despite our continued dissatisfaction, and that of the tenant currently residing in the property - she will not. She is forcing us to stay in contract with this company that we cannot trust and with whom we now have a stressed and uncomfortable relationship - offering only empty promises that things will be better.Specific details are available upon request:Email strings between RB and ourselves which outline specific shortcomings. A pattern of failure to respond timely (or at all) as well as failure to address specific questions/concerns will be evident in these emails. Pictures of the lawn as it looked when [redacted] was onboard for lawn care. o A bill from the new lawn co. for over $600 for repairs necessary to bring the lawn back.Product_Or_Service: Property ManagementDesired SettlementAs we have requested directly to the company: We would like out of contract with Realty Boulevard and would like all monies they are holding returned to us immediately. We would like the opportunity to hire a different property management company that can meet our needs. Business Response In reply to the complaint for [redacted]. As per part of our management agreement we do give owners the option to use our in house vendors in addition to giving the option to using other vendors. At no point have we denied them the option to use another vendor other than our in house company. We do have other properties that we use different landscape and different maintenance companies for, this is always an option. The owner to this property was made aware of landscape issues that needed attention and they chose not to addressed the issues or fix what was needing to be fixed due to not wanting to spend the money at that time. Over time this did cause issues to worsen and create additional problems. Myself and my staff went out of our way working above and beyond after hours to help the owner and the tenant without charging for our additional time. There was no negligence on our part and we kept the owner in contract because we have not done anything on our end in regards non performance of duties.The owner informed us that they did not want our in house company working on the property any longer and gave us a contact phone number for a company they preferred to use. We made many attempts to contact the company they wanted to switch to, without any return calls back, we notified the owner we were not able to get in contact yet, and there was a water leak on property. Due to a lack of response of their vendor (4+ days) we did have to send our landscape company out to get this fixed. Shortly after this the we were informed that they got in contact with the vendor they wanted to use and we stopped service to that property from our landscape company. We have not breached our agreement and will be keeping the owner in contract. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Response to 1st paragraph: At the time of our issue with [redacted], I was informed by [redacted] that this company only uses [redacted] for lawn care and that - if we wanted to use a different company - we would have to deal with them directly (so we have).Response to 2nd paragraph: This is simply not true. In fact, the in-house company did not perform the aeration I specifically asked for and I was not kept in the loop about what HAD been done. When I questioned this, I was told, "[redacted] just thought it needed fertilizing so he fertilized it and it seems to be greening up". (Keep in mind, both [redacted] and [redacted] live across the street and when I finally made it to the property to see what it looked like, it was NOT green - pictures to prove this if requested). Response to 3rd paragraph: Once again, this is completely inaccurate. I was furious about the state of my property because of the landscape company - as was the tenant. I did state that I did not want [redacted] involved, but I also stated that I expected them to complete the shoddy repair job they had started. Water ran on the property for days because of [redacted] - this has nothing to do with the company I would eventually hire. In fact, I did not hire the new company until well AFTER [redacted] had supposedly replaced a valve to finally stop the leak. Beyond the inaccuracy of this entire response is the fact that the owner of Realty BLVD is only responding to one particular issue (or a series of issues, as it were) related to the landscaping company. This was simply the straw that broke the camel's back. As mentioned, we have had issues with this company from the very start of our relationship. Issues with the initial posting - which had a different rental price than was agreed upon. Issues related to the accuracy of our contract with the company vs. the contract with the tenant. (which may STILL be unresolved as far as I know). Issues with communication (or lack thereof) from the company. (Unable to contact company representatives, messages not received/calls not returned, no response/delayed response to emails, lack of understanding between us, the company, and the tenant, unprofessional modes of communication - even when communicating urgent issues, etc). Issues with the initial professional cleaning of the property which the company required as part of their contract. (Tenant was not satisfied with the shoddy cleaning job, cleaners were called back out and tenant still not satisfied. Owner told the company not to pay the company until tenant was satisfied, but company paid anyway). Representatives of this company and their primary vendor ([redacted]) have fumbled around like Keystone cops yet they have the audacity to infer that they have fully performed their duties.We now have a fractured relationship with Realty BLVD: They feel completely comfortable taking our money for their "services" every month, but we cannot even feel comfortable calling or emailing representatives of the company we are being forced to remain in contract with.We do not want to cause any more trouble, but unless we are allowed out of contract, we will be filing a formal complaint with the Nevada Division of Real Estate, as well as filing a complaint against [redacted] with both the Revdex.com and [redacted]Final Business Response The tenant lease is for 12 months and the owner lease is for 18 months. We are happy to extend a notice to the tenant to see if they would like to renew to match the term of the owner's contract.The cost to cancel the management agreement will be $1259.00 This is $148.00 Monthly management fee from 11/2015-6/2016 + $75.00 year end fee.We are sending out an e-mail to the owner containing attachments of the Owner Management Agreement and the Tenant Lease Agreement. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)This is ridiculous. As mentioned in the last message, we tried to remedy this situation with the company within the first two months of our lease. This was one of the many screw ups that occurred early on. We dealt with an employee that is no longer with the company. He assured us this was taken care of. Yet this still shows that there is a mis-match between the owner's lease and the renter's lease. Why would we have done that?! This was OBVIOUSLY a mistake on the part of Realty Blvd, but - once again - they refuse to do the right thing. We were more interested in an 18 month lease with the RENTER because we didn't want to be renting it in the winter again. Now, we have a lease with the tenant that will come due in winter (precisely what we did not want) and we will be stuck with this rental company (that we do not want) to rent it again if it does. Because the renter has been so unhappy with Realty Blvd herself, she may leave our property vacant just to get away from the company. So - EVERYONE loses.The only thing that will resolve this will be changing the owner's lease to 12 months to match the renter's lease. We will continue in the lease until that 12 month lease is up, then go our separate ways. This is FAIR and the RIGHT THING TO DO. At this point, this is the only thing that will settle this.

Realty Boulevard pulled a bait-and-switch in showing and advertising completely different apartments to the apartment the lease was issued to. Images of apartment on their website show modern kitchen with appliances and a large window, with no images of the door. The apartment we signed a lease to had one window which was broken and then taped up as a "fix", a sliding glass door, the only exit/entrance to the apartment, which could not be closed or locked from the inside, and took 3 grown women to close it when we left. It was a dangerous environment for a single woman. When we returned after an hour of signing the lease to discuss the situation we were met with excuses and refusal to return the double deposit as well as issues with the lease which had only been signed by the tenant, as the property manager was out of town, so we weren't even made aware that the woman in the room at the signing was not the property manager or realtor for the apartment. More issues have arrived as the realty stated they would refund the money orders we gave except for the hold of 299.50 which only held the apartment for a day, and at most we are willing to pay the day of the hold, the apartment is now already back up for rent and they refuse to contact us about the refund of our money. We have attempted to contact realty boulevard multiple times and every time they have an excuse as to why they cannot let us speak to the property manger or return any money. The unethical and inappropriate business practices of Realty Boulevard are unacceptable.Product_Or_Service: Apartment RentalDesired SettlementRefund of deposit and hold fee totaling $1,412.94.Business Response In response to the complaint made by [redacted] and [redacted]. [redacted] was not an applicant on the following unit, she was only involved as she provided a letter saying she would help tenant with rent monthly. [redacted] did not fill out an application for any unit with Realty Boulevard. [redacted] applied for an apartment at [redacted], at the time of application the tenants had not put down a deposit to hold the unit, applicant was made aware that the unit would only be held with a deposit. On 5/20/2016 a staff member of realty boulevard contacted the applicant [redacted] to inform her that the unit she had applied on was no longer available because someone else put a hold on the unit. At this time we gave [redacted] a list of our available units which did include multiple properties. [redacted] asked us what units would be available the fastest. We had informed [redacted] of [redacted] #10 & Unit #5, at this time [redacted] agreed to switch to [redacted] #10. [redacted] did switch units again because 237 #5 had a canceled application on it and was found to be available at an earlier more convenient time frame for their move. [redacted] put down a hold deposit on [redacted]. [redacted] did get approved on 5/31/2016 with a double deposit required due to no proof of income. [redacted] Move in date was scheduled for 6/4/2016. On this date [redacted] came into the office to sign her lease and pick up her keys. [redacted] signed her complete lease agreement in which shows the address of that she is moving into. [redacted] made a payment for the move in costs that she had accrued. [redacted] move in payment for her Prorated Rents and Deposits was paid to us with her writing the address of [redacted] St #5 on it. [redacted] complaint that Realty Pulled a Bait-and-Switch on her is false and per proof of her payment and lease signing she was aware she was going into the unit that we had her scheduled to move in. After [redacted] signed her lease and went to the unit to move in she returned to our office demanding that we return her money let her out of the lease. [redacted] had assumed that we had told her she was moving into a unit at 500 Linden, Not [redacted], Although she had clearly signed lease for the address of [redacted] and even wrote this address on her payment. We agreed to allow [redacted] out of the lease, as a courtesy, due to her being unhappy. Realty Boulevard refunded monies [redacted] paid towards pro rated rents and deposits. The hold fee was not refunded due to Realty boulevard taking the unit off the market for her, she signed an application stating she was aware of the hold being non-refundable. The complaint submitted by [redacted] and [redacted] states our office refused to pull monies out of the safe for to refund the move in costs. My staff is unable to access the safe, only myself the Property Manager can access it. The Complaint states my staff refused to give the tenant a copy of the signed lease. My staff had informed them due to the fact I was not in the office, they could not get a copy with my signature. I also informed them that they were let out of the lease therefor I would not execute the lease and provide it to them. There was no need. We have not tried to refuse the applicant of anything. The applicant did sign a lease and we allowed her out of the lease along with refunding all monies except for the hold fee in which she was aware was non refundable per her application. Again we did this as a courtesy. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)To begin, the first statement is false. The person claimed to agree to help pay rent was not [redacted], that person is my sister and she was the one who went and saw the 500 Linden and[redacted]s in my stead as I was still living in **. A written and electronically signed note was made by Sherry, my mother, who agreed to help pay rent. Realty Boulevard would not accept her helping and asked that the note specifically say she would be financially responsible for the rent. I did not have a current form of income satisfactory to Realty Boulevard, I am a student and I receive money and could pay rent, but they required an extra form of documentation from my mother.There was never any statements made about needing the "fastest" move in, the only time we stated anything "as soon as possible" was for the lease signing appointment which we made for a Friday but was then rescheduled for Saturday.I applied for the[redacted] and received one phone call, May 20th at 10:36 AM following telling me that the [redacted] was taken, but that [redacted] (which has pictures on Realty Boulevard's website as a decent apartment) was available and if I would like to be processed for this apartment. I agreed to [redacted] I did not receive another call until June 1st at 2:12 PM, in which I was told my application had been approved, only after my sister called to ask what was happening with it, and to set up an appointment to sign the lease, made for Friday 10:30 AM, whoever I spoke to ended the call by telling me someone would call me back to tell me how to pay the deposit and that was the end of the call.I was called back at 2:18 PM, telling me that suddenly [redacted] was no longer available as someone put a hold on it. I was then told that a similar unit, 5, was available and the images for unit 5 were the same ones for unit 10, giving the impression that they were similar. We knew they would not be exactly the same place, but the difference between unit 10 and unit 5 is unacceptable, images for one apartment that's modernized and well maintained should not be used for another apartment with broken windows, warped floors, a single GLASS sliding front door that could not be closed by a single person (it took 3 grown women to close this door) or locked from the inside.In the second call my Friday appointment to sign the lease was rescheduled for Saturday, and again I was told someone would call me back about the deposit. This second call also involved, because unit 10 which I agreed to move into suddenly was put on hold minutes after I agreed to my lease signing appointment, I was urged to put a holding fee down. So we rushed to the bank and went to put a holding fee down. My sister and I went into the office and asked first thing if the holding fee would be put down toward the deposit, we were both told yes.I was called again at 10:52 AM on Friday, June 3, and told the lease was being readied and that they would call me back about the deposit. I spent all day waiting for the call in order to be ready by Saturday, but no one called me back.My appointment was at 10:30 yet the office didn't open until 10, and my bank is in Sparks so we had to drive out in order to pull out money. We had to call the office at 10 to finally get the information about the deposit, it was then that we were told that the deposit to get in was now doubled for us, plus pet fee, plus first month's rent, totaling close to $2000. Information that had not been given to us prior. We ended up having to discuss with a separate person why we were being charged so much simply to be told since I did not have an income I was being charged double the deposit. We had to work out an agreement to pay the first month's rent and one deposit, totaling $1113.44 and then pay the rest in 30 days time. The $299.50 we were told would be applied to the deposit was not included in the fees we were told to pay.After going and getting the money orders I signed the lease to unit 5. Only I signed the lease as the property manager was not there and I was told I could not have a copy of the lease. I got the keys and we drove to the apartment. I already included information on this unit, it was a dump, in a highly unsafe environment with neighbors that clearly broke agreements laid out in the lease I had just signed less than 10 minutes ago.We returned to the office about an hour later after signing and asked that my money be returned. We were told we could not have anything, no money as it was put in a safe apparently only one person has access to, and that I still could not have a copy of the lease. We were told to return Monday to figure out a resolution to the issue as that's when the property manager would be back.We made every call on Monday only to constantly be told the person we were told to see was out, on break, "very busy" and so on. Finally, after half a day of being run around with unreturned calls my family and I went to the office directly. After waiting around for an hour We were still told we could not see the property manager, and that they would do us the courtesy of only returning a portion of the money we put down, but that the holding fee would not be returned to us. They told me to sign a statement that waived the $299.50 or we could not have the money they were giving back to us. We made efforts to pay the amount for the days the apartment was off the market (3 days) as no one lived in the place and nothing was done to it other than be taken off their website, which unit 10 was never taken off their website, despite being put on hold even before I put one on 5.The desk worker we talked to was uncooperative and continued to say that there was nothing she could do and yet when we asked to talk to someone who could do something she had to continue to go and ask and then come back and repeat the same things. They still refused to give us a copy of the lease even though it was now void and when we asked if they could at least cross out my important information (SSN, phone #, the copy of my ID) she repeated it didn't matter and that any information wouldn't be used anything. But I did not feel comfortable, and I stated this, with them having my information. Only after minutes of begging did the office woman finally just white out the information we asked, and only tore up my ID. Near the end of this whole situation the property manager finally came and explained her side, after talking down to us and feeling pressured and frustrated I signed the waiver. It was a very upsetting situation.Once we left the police officer we called gave us some advice, he agreed that this was bad practice, and even called his own real estate agent to provide us information that could help us resolve this issue. In the end we only received the $1113.44 for the first month's rent and half of the double deposit but was not returned the $299.50 holding fee.When it came to dealing with this business and its workers communication between parties was awful, I spoke to far too many people, when I did manage to get in touch with someone, most of which had no knowledge of what to do or say without asking someone else. Once money was involved the office personnel became rude and uncaring in dealing with complaints, I even witnessed a current resident's communication with another one of the office workers and the situation was just as bad, telling me and my family the only way he ever got in touch with the office was to come in person, and that he was there to make another complaint as they had yet to deal with a situation where he lived. Two office personnel even stated they had never even been to the apartments they were dealing with residents about, the one woman I signed the lease with and the woman who dealt with the other resident. They acted as though I should have been grateful for putting me into an apartment that was unsafe and rundown. If they had been honest about the condition of apartment 5 at Linden we would not have pursued the place and not wasted ours and anyone else's time.Final Business Response In regards to the complaint Case #[redacted] from [redacted] argues in regards to the property she was put on and that she never approved to be put on [redacted] #5. She does state she agreed to [redacted] St #10. At this time in her statement she proves that she agreed to apply at this community. Because unit #10 did receive a hold on it this unit was no longer available and we were able to transfer to #5. At any time before move in [redacted] was able to go see the apartment she was going to sign a lease on and she on her own decision choose not to see the unit before she signed a lease.Per the hold fee addendum that the tenant signed the hold fee would not be refunded if they decided to cancel the move in. Because She states that she had agreed to be put on this property we will not be refunding her hold deposit. We did refund all other monies to her other than the hold deposit and due to the hold deposit agreement that she signed along with her stating that she did agree to being on this property we will not refund the hold fee and request this case be closed.

We signed a lease with this company for a rental agreement for the house we are living in. I was told at time of signing that would be emailed a copy of that lease agreement. We never received that agreement by email. A neighbor in the are hit and broke down our fence with their car, we called Realty Blvd to file the complaint and give them the insurance information of the neighbor that had hit the fence, that was in December of 2014. We asked to have the fence fixed as we have animals and very young children that now had access to the street. The fence still has yet to be fixed. We have also made several complaints regarding our automatic garage door that had been installed prior to our move in. It would continue to open by itself, exposing all the contents in our garage to any passerby's. That complaint had also been brought up to Realty Blvd in December and has yet to be fixed. We had to disconnect the garage door opener and put a manual pad lock on it to make sure our property wasn't stolen. We were recently notified by another realty company that the house was being sold and they wanted us to provide them with a key. We have never gotten any formal notice from Realty Blvd that this was true and that we were to comply with the new Realtor. Now they are stating that we are to be out of the house by the end of September for the new owners to move in, when our lease is not up until the end of November. We have tried to call Amber at Realty Blvd several times and have yet to receive a call back from her regarding any of our concerns. We have requested for her to call us several times with no avail, and even tried to contact her regarding rent issues for August with no call back from Amber, and now they want to charge an extra $135 for August for the late fees when they have failed numerous times to hold up their end of any of our agreements. On top of that, the house was disgusting when we moved in, but we have agreed to professionally clean upon our move out.Product_Or_Service: Housing Rental lease agreementAccount_Number: [redacted]Desired SettlementWe want to be guaranteed that we get the entire $1499.00 we put down as deposit, plus the $500 they agreed upon for our early move out. We do agree to make sure house is cleaned and there is no damage to house, but we do not want to pay the late fees for the late rent for august, nor do we want to be responsible for re-keying the house and the $40 inspection fee for after move out inspection. We want these new terms on the new addendum before we sign. Business Response In response to the complaint received in regards ti [redacted]. I had a staff member scan and e-mail a copy of the lease over this morning. The fence is still down and we have been instructed by the owner not to move forward with working on this issue, the owner is directly dealing with the down fence and has a claim in with his insurance. ON 5/6/15 [redacted] went out to the property to re program the garage remotes and in addition showed the tenants how to do this as well in case it needed it again in the future.On 8/4/15 We left the tenants messages to see if they had received the e-mailed sales addendum that was sent the week before . We received the signed addendum from the tenant on 8/18/15.The tenants were given a concession of $500.00 on 9/2/2015 and was used with their rent payment this month.Consumer Response We ended up getting our full deposit back. But we had to contact the company to get it, no one reached out to us. When we emailed asking about our deposit, the property management owner had no idea we were even out of the house and that we had turned our keys and garage door openers in. They never completed any walk through to make sure we had paid for cleaning and they allowed the new people to come in and start construction on the house even before we were fully out per our lease addendum agreement. Final Business Response The tenant returned the keys to the home owner's/ seller Listing Agent the keys were not turned into our office. With the keys not being returned to the correct party we were unaware of exact move out. We contacted the tenant to discuss the deposit and at that time they informed of of how the keys were turned in.

I use this company to manage a property I own. They mistakenly sent a repairman to look at an appliance at the property. I have told them numerous times that they need to call me if there is a problem with the property. I was not called until after they sent a repairman to the property to fix the dryer. The dryer is not an appliance that I have listed as available to the tenant. I spoke with Amber, the owner of the company, and she assured me that I would not be charged for this. Seventy dollars was taken from my rent check this month, I have called three times and stopped by the office once, over a period of five days. Each time I have been told Amber is unavailable and she will get back to me. My contract with this company ends in April and I would like to get everything resolved before then.Desired SettlementI would like the $70 that was withheld from my check. It would be great if the public was notified about their shady business practices as well. I have emails and text messages to show their very poor level of customer service.Business Response Contact Name and Title: [redacted] - Broker/Prop ManagContact Phone: [redacted]Contact Email: [redacted]Per the request of [redacted] we are to only call her. After several calls to [redacted] (with a follow up in writing via email referencing each call, because this is my office policy) and no response from her, I authorized to have the dryer she provided to the tenant to be checked. There was a $70 charge for the appliance company to check the Dryer. Due to a lack of response from [redacted], I did order this and it is her expense. I advised her that I misspoke of the cost of the appliance company because I did not have the bill from them when her and I spoke. I have voluntarily let her out of our contract. The tenant is also moving early with approval from myself and [redacted] because of the lack of cooperation from [redacted] on several matters. We never like losing a client but understand there are some people we just cant meet eye to eye on. We try to cover our bases by also doing things in writing and I have an obligation to ensure a property is in good working condition. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)There are many things that concern me about [redacted]'s response. First, there were not several phone calls made to me regarding this matter. There was only one phone call about two weeks after they initially sent an email (I do not regularly check email which is why they are to reach me by phone, and I didn't see this email until well after the fact). This is unacceptable considering that [redacted] and her employees know that I am to be called about anything regarding the property. Second, I did not provide the tenants with a dryer. If you look at the property listing posted by [redacted] it shows only a washer is offered with the property. ([redacted]) Also in the paperwork I filled out I only offered a washer. I said I would provide a dryer if necessary only after asking [redacted] if she thought it would make it difficult to find a tenant if a dryer is not offered. That was the last discussion we had concerning a dryer so I assumed that the tenants had their own dryer. I did not purchase a dryer or change the contract to include a dryer at any time between then and now. Thirdly, I have not heard from [redacted] since I met with her on 2-24-14 when she agreed to let me out of our contract early, with no charge, since I was clearly very unhappy with her company and the way they have handled my property. During that same meeting she told me I would not be charged concerning the dryer. I have tried to reach her by phone three times, I sent an email and I stopped by the office but she refused to see me and has not returned my calls. She at no time has informed me that she "misspoke." Fourth, the lack of cooperation is not on my part. I have nothing to gain by being uncooperative. This is my property/investment and I am very concerned with the state of it and its upkeep. I have even given the tenants my phone number and told them to call me regarding any problems. The tenants and I have spoken about Realty Boulevard regarding how unreliable they are. The tenants and I were both very relieved that we would be getting out of the contract with Realty Boulevard early. In fact on 2-24-14 immediately after speaking with [redacted] and ending our contract, I contacted the tenant and we were both in agreement that ending the contract early was a desirable arrangement. Another instance when Realty Boulevard did not follow their own "office policy" was in October 2013. I was going through old emails and one of them was a service request sent from Realty Boulevard. The only information in the email was, "The shower head in the guest bathroom broke off." The email was dated October 9, 2013 and I saw it after business hours on Friday October 19, 2013. I immediately called the phone number I had for [redacted] and left her a voice mail expressing my anger and concern that they would send me an email and not follow up after more than a week had passed, especially since my account specifically says to call me. She text me in response, the text reads exactly, "Hey it's [redacted] from realty boulevard. There's nothing you need to do. We were just notifying you of the repair. Let me know I'd you have any other questions!" I responded via test and reiterated how I felt and that we should possibly look into ending our contract since this was not the first time we had had this kind of problem. I was extremely frustrated that the company I was paying to care for my property was so nonchalant in the way they handled the damage. I did not hear back from her that night. I was forced to wait it out through the weekend before I knew exactly what was going on. On Monday morning I went into the office as soon as they opened and spoke with [redacted], who works in the reception area. No one in the office knew the extent of the damage. It was at this point that he gave me the tenant's name and phone number and I went out to the property with my father to assess and fix the damage. Every time I have called Realty Boulevard to ask about the property or follow up to make sure something has been done the person I supposedly need to talk to is unavailable. No matter what time of the day it is. I will always leave a message but never hear back from the company. The past ten months that they have been my property management company has been extremely stressful. It was a huge waste of my money to hire them especially considering that after I've been paying them for doing close to nothing they have stolen additional money from me. I can provide further documentation if needed in the form of emails, phone records, text messages, and rental documents if necessary.Final Business Response In response to the Dryer, it is [redacted]'s dryer. Not mine or the tenants. She had stated she would provide one if a tenant needed it. The tenant did. Therefor the dryer [redacted] left at the house was used by the tenant, with her agreement. Again, my staff had called her several times and also emailed her without a response until I put in a work order with an outside vendor. She doesn't like email, however it is my office policy to follow up in email if we do not get a response from an owner. [redacted] does choose to do her own repairs and was called first 3 times and emailed several times. Because of a lack of response, I did hire a vendor to service the dryer. That is my job. To clarify in regards to the tenant not being happy with us, that is a lie. They came to us to see if we had any other properties that could work for them because [redacted] was letting them out of their lease early (which she hadn't told us about yet), and that they wanted to stay with us if they could. Unfortunately I did not have another property that was available at the time to work for them so they did have to choose a rental with another company. [redacted] did not want to work with us or the tenants on another occasion, which she failed to mention. There was a bed bug issue. The tenant had found bed bugs in the property and got a quote of $1300 to remedy it. However the pest company stated that bed bug eggs can hatch after a year and that there was no way to determine if it was a problem from before or after they moved into the property. The tenant had not yet been in the property for near a year and felt that it is something that could have come from the owner living there. The room where the bed bugs were was a room where the owner had kept animals. The owner refused to help pay for any costs. I in my due diligence contacted 3 other vendors and got a vendor I use often to discount their fees and to do the treatment for $300. I tried to mediate with the tenant and the owner to help make a mutual agreement that made all parties happy. The tenant agreed to split it 50/50 because we couldn't prove where/when it came from/started. [redacted] refused to pay anything towards the pest issue. The tenant paid fully and was very unhappy about it but was happy that we had gone out of our way to get a cheaper price. All in all this complaint is an issue because I refused to give her the $70 charge for the vendor who checked the dryer because of a lack of her response. It is my job to look out for the best interest of my clients. I strongly feel I did that by following her instructions to call her on repairs. After no phone response and us also emailing, I did send a vendor out because the tenant was upset and made multiple complaints. When I originally spoke to [redacted], the vendor did not send us the invoice yet. I was unaware of the charge. It is not something I charged, it was a charge to us, therefor, it is her bill to pay. We cannot make everyone happy 100% of the time, but I did my best to remedy the situation with owner and tenant on each instance possible. The accusations from [redacted] are false except for the fact I charged her $70 for a repair. Consumer Response Amber is really getting out of hand with her lies. Yes the tenants had a bed bug problem that I refused to pay for because there was not a bed bug problem at the property before the tenants moved in. The tenants paid $300 for the extermination of the bed bugs. I never had a room I kept animals in when I was living there. I had a cat and did not keep him confined to a room. Cats are not carriers of bedbugs. According to the CDC the eggs from bedbugs hatch with in 4-12 days. They do not take a year to hatch. Since the tenants had been living at the property for 7 months before there was any report of bedbugs I think it is safe to say that they brought them into the house. Therefor it is fair for them to pay for the extermination. I did not refuse to work with the tenant. I called the pest control company and approved for the tenants to go ahead and get the pest inspection. It is not my character that is in question. It is[redacted] and Realty Boulevard. All I'm asking for is the money back that was wrongfully withheld from my check. I can give more details in regards to[redacted]'s true character and that of her staff. After the tenants moved out it took her company over a month to get the house cleaned and re-keyed. That's considered loss of income for anyone renting a house. Also I had to threaten legal action against[redacted] in order for her to give me back my $200 that they kept on hand in case of any emergency at the property. It took her over a month to return that money. [redacted] did not do the walk through with me. She made me submit pictures of damage to the property via email. I had to send two different emails because apparently the pictures from the first email weren't good enough and[redacted] said the damage was at the house prior to the tenants living there. (I think I would know better that she would) She then refused to do half of the repairs. Repairs were just finished on 5/22/14. The tenants moved out on 4/5/14. After I had been calling Realty Boulevard for a month finally one of the girls gave me[redacted]'s phone number and told me to text her. That is when I test her and told her that enough is enough and if my money isn't returned I will be taking legal action against her. Her exact response was this: "Really? Maybe you should check your email. I emailed you back. Your inappropriate demands are getting old. I've gone out of my way to make sure each party is appropriately charged. You just sent me other puctures yesterday and are now demanding a check tomorrow. Please respond to your email so I can coordinate accordingly. the delays are because you did not turn the water or power on. I'll cut the checks once I have all bids back and/or work done depending on what your response is on doing repairs or not. To accuse me of stealing is just dumb. The $70 was to inspect YOUR appliance. I don't steal, but if I were going to, it sure wouldn't be $70!! Really... You need to get over yourself. I have no clue why you are so rude and disrespectful but I hope you aren't this way in the rest of your life." Needless to say I was shocked. This woman is supposed to be a professional not some catty school girl. Since $70 is considered such a paltry amount to[redacted] she should have no problem with giving my money back. Also, the reason the water and power was turned off in the first place was because her company had the utilities shut off instead of just switching them back over into my name. I'm sure this was because they know that I will have to pay a re-activation fee, and they are now trying to do whatever they can to make my life more difficult. [redacted] seems to think that because I hold her and her company accountable I am rude and demanding. If I'm paying someone to do a job I expect them to do it correctly and honestly. There is nothing else to it.So again all I'm asking for is that[redacted] give me the $70 she wrongfully took. Then this can be put to rest and I can try to forget all about her and her horrible company.

Realty blvd pulled a bait and switch. They showed and promised one apartment complex but then they gave us the keys and had us sign the lease for a COMPLETELY different complex. Even on their website they show a completely different unit. They advertise one but trick you into signing a lease to get a unsafe complex, It took 3 people to Lock the front door. The complex has only one front door, which is a sliding glass that was broken and hard to lock on both the outside and inside. The bedroom window was also broken and the solution they chose to fix was duck taping it. The apartment was unacceptable for a single woman. It was unsafe and clearly not move in ready. They also lied about our hold deposit also going towards the unit deposit. We had asked in advance if the hold deposit went towards the regular deposit and we were told "yes." Come to find out the next day they charged us a double deposit on top of rent. we returned back to the office after an hour of signing the lease and demanded to speak to the property manger, who was actually not working that day yet they had us sign a lease that was not to be signed by the property manger until Monday. They refused to give us a lease copy and refused to let us speak to the property manger through phone call. They refused to give us our money orders, that we had just gave to them an hour before, because they said only the property manger could accesses the safe (although [redacted] had access to the safe since she put the money orders in there, [redacted] is the woman we spoke with after we came back from seeing the complex.) [redacted] spoke to the property manger herself and the manger offered us a option to get a refund or put the money towards a different unit and complex. We asked for a refund that was suppose to be given to us today June 6th, 2016. We called them this morning and told them we'd be on our way to get our refund, we arrive and [redacted] is not there and the receptionist refused to tell us when she'd be back as well as refused to call us.Product_Or_Service: Apartment rentalDesired SettlementFull return of money. totaling $1,412.94Thank you. Business Response In response to the complaint made by [redacted] and [redacted]. [redacted] was not an applicant on the following unit, she was only involved as she provided a letter saying she would help tenant with rent monthly.[redacted] did not fill out an application for any unit with Realty Boulevard. [redacted] applied for an apartment at 460 E Grove St #29, at the time of application the tenants had not put down a deposit to hold the unit, applicant was made aware that the unit would only be held with a deposit. On 5/20/2016 a staff member of realty boulevard contacted the applicant [redacted] to inform her that the unit she had applied on was no longer available because someone else put a hold on the unit. At this time we gave [redacted] a list of our available units which did include multiple properties. [redacted] asked us what units would be available the fastest. We had informed [redacted] of 237 Linden #10 & Unit #5, at this time [redacted] agreed to switch to 237 Linden #10. [redacted] did switch units again because 237 #5 had a canceled application on it and was found to be available at an earlier more convenient time frame for their move. [redacted] put down a hold deposit on 237 Linden Unit #5. [redacted] did get approved on 5/31/2016 with a double deposit required due to no proof of income. [redacted]'s Move in date was scheduled for 6/4/2016. On this date [redacted] came into the office to sign her lease and pick up her keys. [redacted] signed her complete lease agreement in which shows the address of that she is moving into. [redacted] made a payment for the move in costs that she had accrued. [redacted]'s move in payment for her Prorated Rents and Deposits was paid to us with her writing the address of 237 Linden St #5 on it. [redacted]'s complaint that Realty Pulled a Bait-and-Switch on her is false and per proof of her payment and lease signing she was aware she was going into the unit that we had her scheduled to move in. After [redacted] signed her lease and went to the unit to move in she returned to our office demanding that we return her money let her out of the lease. [redacted] had assumed that we had told her she was moving into a unit at 500 Linden, Not 237 Linden, Although she had clearly signed lease for the address of 237 Linden and even wrote this address on her payment. We agreed to allow [redacted] out of the lease, as a courtesy, due to her being unhappy. Realty Boulevard refunded monies [redacted] paid towards pro rated rents and deposits. The hold fee was not refunded due to Realty boulevard taking the unit off the market for her, she signed an application stating she was aware of the hold being non-refundable. The complaint submitted by [redacted] and[redacted] states our office refused to pull monies out of the safe for to refund the move in costs. My staff is unable to access the safe, only myself the Property Manager can access it. The Complaint states my staff refused to give the tenant a copy of the signed lease. My staff had informed them due to the fact I was not in the office, they could not get a copy with my signature. I also informed them that they were let out of the lease therefor I would not execute the lease and provide it to them. There was no need. We have not tried to refuse the applicant of anything. The applicant did sign a lease and we allowed her out of the lease along with refunding all monies except for the hold fee in which she was aware was non refundable per her application. Again we did this as a courtesy.

We rented a home from Realty Boulevard that was not maintained in a healthy condition. The house needs repairs from a broken waterline causing mold .Rental of a home in [redacted] from Realty Boulevard.We had been told by the property manager that the home had been professionally cleaned 2 weeks prior to our renting on July 18, 2015. When arriving at the home, there was a bird nest in the alcove of the entry. Bird droppings were on the concrete porch, door and windows. Entry into the home had a musty smell. Ants were everywhere. The home was last vacated in April 2015. The kitchen faucet constantly drips. We could not move in our belongings. Property management said they would not do anything until we showed proof of the situation.They would not even send a staff member to view the problems.Using an outside faucet to fill a bucket with water for cleaning, a burst pipe in the wall caused flooding of the living room and master bedroom. The emergency number was called and a cleanup crew arrived. After a plumber repaired the pipe, he noticed mold on the sheet rock of the wall. A section of 12 feet or more of the living room wall, about 2 feet up was removed as was 6-8 feet of the interior living room wall as was the walls in master bedroom.The walls are still open. The property manager is not performing as one would think. She blames everyone else for nothing happening and gives false statements. i.e. The insurance adjuster gave her names of contractors in the area, and she states she doesn't have anything from the properties insurance adjuster. The back and forth emails to her are now a joke.Desired SettlementWhen we vacate the house, we would like our full deposit of $1495 returned. 1. Because we had to clean the house ourselves. 2. We still can't fully move our belongings in because repairs are still needed to be completed, even after 3 weeks.Business Response We have received complaints from the tenant on issues with everything in the home, the owner of the home has denied some issues and approved others, we have also had vendors out for some of the issues that the tenant has complained about and then once the vendor was there was nothing wrong. The Real Estate Division has also received complaints from the tenant and has not found any valid complaints.The first part of this complaint regarding the open walls is still an open work order, this is due to the home insurance, we have called on numerous occasions to follow up and in addition e-mail the vendor that will be doing work for the insurance company to follow up on when the schedule is for completion. Due to this being done through the insurance it is out of our hands and we are unable to work any faster than they allow. The vendor will not be able to give us a schedule date they can get work done until Thursday 9/10/15, on this day we should be able to schedule with the tenant. The job is now complete and re-cleaning has been scheduled.We did send a vendor out to clean up the bird mess and this is completed, in addition we have a standing open work order to have [redacted] go to the property and do a clean again after all work orders have been completed. The tenant is requesting to receive full deposit back at move out, we will need to go through the proper procedures at move out to determine if there will be any charges. Due to vendors confirming that the tenant has put in false work orders for items that do not need repair, the tenant complaining about everything in the home having an issue when the Owner of the home can confirm not all complaints are valid and that certain items worked fine before move in, we will address the return of the security deposit per legal requirements.

I leased [redacted] in June 2013. At the time of the signing, I wasn't allowed to dowalk through with an agent, but was given a sheet of items to dispute within a week. [redacted] also told me to send pictures of any clean up of the weeds in the yard, and I would be reimbursed for the work. The agents told me the property was on natural gas, not propane and was advertised to have a jacuzzi tub. When I moved into the residence the next day, I found the kitchen flooded through the wall into the living room. The water line going to the fridge was leaking and I shut the water off, and reported it. I also found the place smelling like urine and it did not have a jacuzzi tub. It was on propane (the tank was on zero %). I had to fill it myself. The swamp cooler line was cracked and the filter was filled with dirt and mold. The washer and dryer were also broken. Realty Blvd sent [redacted] out to extract the water, and Black and White appliance to fix the water line. ** at [redacted] pulled back the saturated carpet and gagged from the smell. He said the floor boards and pads were "trashed" and looked moldly. I had blowers under the carpets for a week, and the urine smell blowing through the house the whole time. I paid the appliance worker myself to fix the swamp cooler line and tighten it up the leaks. I had to bring in my own washer and dryer and have him hook those up as well.I consistently complained about the carpets and sent in receipts/ pictures for 8 months and never had any follow through. I complained about the tub in the master bath, and that it sagged when I stepped in it, and it was not a jacuzzi tub. [redacted] deodorized the carpets, after the flooding, but it didn't help. I also began to smell mildew in the kitchen and hallways as well as the living room. Scott (an agent at Realty Blvd.) told me they were working on it, and would call me back. Finally, two days before Christmas Day [redacted] called me to inform me that the owner intended to sell the property.Desired SettlementI submitted all of my receipts and left the place cleaner then when I found it. I had the carpets professionally steam cleaned after I moved out. I feel that I should get my entire deposit back. I also requested that I be reimbursed for my work and maintenance on the swamp cooler, washer and yard clean up.Business Response In reference to the propane tank, this was a clerical error and an admitted mistake on our side. [redacted], wanted to stay at the property at agreed to fill the tank. The tenant is responsible to leave it at the amount they got it in, therefor not responsible to leave it full when she left. During the vacancy time there were weeds that grew and the tenant said she would clean them up. I advised her she would only have to clean the weeds to the condition she got it in, when she left. She was ok with this at the time. In regards to the water damage, we did send vendors out to remedy the situation immediately. The problem was fixed as fast as the vendors could. In order to prevent mold from water damage they do have to have the dryers in a property for a designated amount of time. This is an inconvenience but we do make sure the vendor doesn't cut corners due to an inconvenience. In reference to the washer/dryer and the swamp cooler, we sent our vendor, Black and [redacted] out there to get us a bid. I am required to get anything over $200 pre-approved with an owner. [redacted] approved and paid for these items herself. Her lease also states that any alterations, improvements and repairs must be pre-approved by the Landlord. Due to this the owner did not want to reimburse her. She didn't follow the procedures per her lease so there wasn't anything I could do. The owner did decide to sell the property. We offered it to the tenant with the first right of refusal to buy the property. I helped [redacted] connect with my preferred lender because she wanted to see if she could qualify to buy the property. She could not qualify so I had advised her that I would be putting it on the market soon but would contact her to let her know when. During the due diligence time we discovered that the property was never fully converted into real property from personal property and there was an incorrect lien on the property. This delayed it being put on the market. I advised [redacted] of this and let her know I would contact her once I was ready to list the home. During the process I also advised her that I would sell the property contingent on her lease if she wanted to stay. I never heard back from her on this until we got her letter that she had moved out and the keys. She did not even give a 30 day notice, which I told her if she wanted to move she could break her lease with a 30 day notice and no penalty. Because she did not abide by her lease or verbal agreement the seller is not returning the deposit. Also, [redacted] has in my opinion tried to be vindictive because she expected to get her deposit back and did not. She made several accusations to the Manufactured Housing Division about the property being inhabitable due to water leaks, faulty structure, faulty wiring, substandard flooring, the bathtub etc. I was not allowed to market the property for rent or sale until this was cleared. The property was inspected by the NV Manufactured Housing Division and found no evidence to any of her claims. I am happy to provide the letter of clearance supporting these facts. Basically I feel that [redacted] was not happy that she might have to move and couldn't qualify to buy the home therefor false claims were made and now more complaints. There is nothing more we can do for her at this point. Her lease is still in effect and we are attempting to sell or rent the property. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)My statements regarding the poor condition of this rental, particularly the overwhelming odor of urine and mildew in the carpets made this trailer uninhabitable. In addition to the mentioned problems, there was barbed wire thrown all over the yard, and my dog was cut up, as well as myself trying to move it. I have emails dating from the beginning of the lease term as well as photographs and witnesses to the water damage, and foul smell. [redacted] misrepresented the property from the beginning advertising a jacuzzi tub, which doesn't exist. The power breakers blow every time more than one appliance is being used. In order to protect the public from renting a substandard dwelling, and since I am not an engineer, I asked that it be inspected. [redacted] knew my intention to move out early, and we discussed this. Realty Blvd. sent contractors over unannounced one weekend and again when I was out of town to begin foundation work to convert the property. I was never informed of what was going on with the sale of the property, and [redacted] never returned my phone calls. The desk clerks told me they would let me know whenever they heard, but never did. When the inspector asked the owner of his intent to sell, he said he was waiting for the market to pick up and is trying to rent it month to month. I did speak with [redacted]s lender because she told me to call her otherwise she would put the house on the market January 2nd. My lender advised me against buying a trailer as it is personal property. The uninhabitable living conditions, constant disruption, compounded with the lack of response to my complaints is why I had to vacate the property. When I rented the place I asked [redacted] if it was going to be sold or in foreclosure. She told be her loyalty was to the seller since he was the one paying her, but she didn't think so.