Realty Executives Advantage

Thank you for this informationWe strive to be accommodating to our guests, before, during, and after their stayMany things go into having owners open their homes and allow guests to utilize their units With this particular reservation, we did address the issues to our best efforts that were brought to our attention while they were in the unitOf the list of complaints they provided, only the water pressure and internet/cable issues were brought upWe sent an employee of our company out to assist them with the waterHe opened up the valve and checked the faucets and found it to be in working orderWhen they mentioned the cable and internet were not working, he checked that as wellDue to the weather that day, and a piece of equipment had corroded and was not able to be prepared by our employee, so a call had to be made to the service provider to fix itThat was unfortunately not able to be completed until that monday The other issues the guest complained about were not brought up until [redacted] wrote a letter a couple of days after her departureSo in that aspect we were not even given a chance to assist with these issues during their stayShe spoke with ***, who is the partner owner of our vacation rental company, who explained to her, that had she had called, we would have remedied everything we could while they were hereThe guest said that would have been an inconvenience to have to leave for an hour to get those issues dealt with had she called [redacted] spoke with the co owner of our company and the owner of the home and expressed our apologies for their issuesShe was able,after all things were paid, to refund $to the guest [redacted] was not happy with this amount and wanted half the stay returned to her in the amount of $ [redacted] explained to her that we would not be able to refund that amount as she still remained in the house and did not make any other phone calls for service [redacted] said she would accept the $but that, "this wasn't over." [redacted] felt threatened by this statement and responded, " If you are going to continue to threaten me, then why should I refund you anythingNothing is going to make you happy" We hoped to help all parties in the matterUnfortunately this was the result of our effortsFurthermore, since this guest, we have had another group of renters stay at the propertyThey had nothing but great things to say about the property, and any issues that they had, they reported and were immediately handled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
There is no action proposed in the Realty Executives Advantage e-mail response
To their claims, an ** ***, ***, was sent to address the plumbing issues, and this took a
couple of hours after we had called to complain. He did open up the
valves, but that did not resolve the issue of water fullyWhen
*** (the REA agent that I had been working with) had visited the house the day before, she
had confirmed that the internet was working, which could clearly not have been
the case with the equipment in that state just the day beforeThe rest of the
issues kept coming about throughout the rest of the day, and most of them
materializing after ~7pm (problems with the kitchen and bedding). At that
point, with our departure imminent, we did not want to waste any more time of
the short family weekend together in resolving all these problems with the
house. During the heavy rain and thunderstorms that day, we did not
have a place as an alternate to move to, so we had to stay there. And
this is the reason that I’m not requesting a full refund, only a 50% refund.
I e-mailed these issues to
*** immediately the day after our departure, however, there was no response
from REA until almost days later, and that was only after an e-mail and two
phone calls from me. In the first conversation, ***’s response was that
the items I complained about were not REA’s or the owner’s responsibility
Then she argued about some of my complaints being invalid. Then,
she changed her story and said that sometimes the owners come and stay at the
property without notifying them, so they have no way of knowing what state the
property was in. If they failed to do a thorough walkthrough before
renting the property, how are these complaints not their responsibility?
In the second conversation, *** said that they could not give us the refund I
requested as the money had already been paid out to the cleaner and
others. *** also mentioned that the cleaner had been to the house AFTER
our departure, but the cleaner had not been to the house BEFORE our
arrival. Based on all this, they obviously had the time to address these
problems before the next renters to the house, and they got to enjoy their stay
with the house in a functional order
Finally, during the second conversation,
*** was very hostile with me from the start. I even had to request her
to not raise her voice to me in that tone as I had not done anything
wrong. When she raised the concern about me “threatening” her, I told her
that that was not my intent, but she did not let me finish and started
screaming at me again saying “Are you stupid? Do you think I’m stupid? Am I a
stupid woman? I’m not giving you a dime...” She consistently used a
hostile tone throughout and was quite threatening herself
While we understand that maintenance issues can arise for
any property, there is a basic standard of maintenance and management required,
especially when renting the property out as a businessOur particular
transaction was based on a promise of a functional property with clean linen
and hygienic conditions providedThis was clearly not the case and, it would
seem, due to mismanagementRather than the management company representative
(***) accepting that the property was in an unacceptable condition and
offering a fair compensation, an aggressive response was screamed over the
phone with an inconsistent argument of why the compensation would be so little
There have been too many
inconsistencies in the stories we have gotten back from REA. While
evidently mismanaging the property, they have
only looked out for their own profit and have not admitted to their wrongdoing
or unfairness to us at all Kind Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
From: *** *** *** Sent: Tuesday, May 05, 4:PMTo: ***Subject: Complaint ID *** - Agreed Refund Not Received Yet
Hello,
Regarding the complaint ID ***, I have not received any further communication from the Realty Executives Advantage and they have not refunded the agreed amount of $either I had agreed to accept this amount on April 17th, over two weeks ago
I do not have a way to communicate with the business representative who has been responding to the emails through Revdex.com's complaint resolution service Do I need to submit another complaint to engage the company to process the refund?
I would appreciate your help with this.
Thanks,
*** ***
Phone: ***

Thank you for this information. We strive to be accommodating to our guests, before, during, and after their stay. Many things go into having owners open their homes and allow guests to utilize their units. 
With this particular reservation, we did address the issues to our best...

efforts that were brought to our attention while they were in the unit. Of the list of complaints they provided, only the water pressure and internet/cable issues were brought up. We sent an employee of our company out to assist them with the water. He opened up the valve and checked the faucets and found it to be in working order. When they mentioned the cable and internet were not working, he checked that as well. Due to the weather that day, and a piece of equipment had corroded and was not able to be prepared by our employee, so a call had to be made to the service provider to fix it. That was unfortunately not able to be completed until that monday. 
The other issues the guest complained about were not brought up until [redacted] wrote a letter a couple of days after her departure. So in that aspect we were not even given a chance to assist with these issues during their stay. She spoke with [redacted], who is the partner owner of our vacation rental company, who explained to her, that had she had called, we would have remedied everything we could while they were here. The guest said that would have been an inconvenience to have to leave for an hour to get those issues dealt with had she called. [redacted] spoke with the co owner of our company and the owner of the home and expressed our apologies for their issues. She was able,after all things were paid, to refund $350 to the guest.
[redacted] was not happy with this amount and wanted half the stay returned to her in the amount of $1121.50.  [redacted] explained to her that we would not be able to refund that amount as she still remained in the house and did not make any other phone calls for service. [redacted] said she would accept the $350 but that, "this wasn't over." [redacted] felt threatened by this statement and responded, " If you are going to continue to threaten me, then why should I refund you anything. Nothing is going to make you happy. " 
We hoped to help all parties in the matter. Unfortunately this was the result of our efforts.
Furthermore, since this guest, we have had another group of renters stay at the property. They had nothing but great things to say about the property, and any issues that they had, they reported and were immediately handled.