Realty Executives Alternate

Initial Business Response / [redacted] (1000, 6, 2014/08/28) */ This is a response to the consumer who has complained about problems she had with Alternate Realty And Property management LtdWe strive to exceed our clients expectations every time by providing honest, transparent, ethical serviceOur software that we utilize enables every client to access their file with an online portal for lease agreement, copy of the move in inspection, rent collected, any maintenance or repairs with invoices attachedOn multiple occasions we have reminded this client and offered assistance in accessing the portal.Our accounting department has replied by email multiple times explaining the discrepancies this client is refering tooWith regards to the statement that there is no agreement signed to pay the company $a month when the property is vacant is falseIt is clearly stated in our management agreement and signed by this owner agreeing to it [redacted] Our monthly financial statements outline in simplified form rent collected from tenants our management fee charged and deducted from rent collected and lease up fee which is $plus gstThis fee is collected to cover showings, tenant selection, credit checks, advertising, reference checksWe guarantee the lease up for one year so if tenant leaves before the term or we evict the tenant the next tenant is placed free of chargeThe property was rented as two separate suites one main level and one basement level.All credit checks and tenant processing go through our office as we are very selective on tenant selection [redacted] Alternate Realty and Property Management Realty Ltd had decided to terminate the management agreementWith regards to lawn being cut our client did not wish to use a professional landscaping company based on the cost we were advised to hire a student for cash to mow the lawnthis goes against our practices as no invoice can be producedHowever to appease our client I asked a student who was attending the nearby school to mow the lawn for $cash, We paid from our own account and billed the client with a receiptWe do not hire family members or friends associated with Alternate Realty and its employees to work for usAll invoices that were billed were not fabricated by Alternate Realty as we do not have a maintenance division we get contractors to perform the work and submit a billto our clientWe had always checked with our client before proceeding with any work ordersAfter tenant were selected owner became more involved in accusing Alternate Realty of a bad selection [redacted] I responded by stating we can not discriminate tenants by age, sex, religion, or cultural beliefs and her remarks offended the tenant, [redacted] The garage was part of the lease to main floor tenant however this quickly changed and the owner decided to park her car in the garage and not permit tenant to use it [redacted] This owner throughout the management has interfered in our duty to properly manage the property and has interfered in the peaceful enjoyment of the premises to the tenantsThe client asked for copy of tenant insurence after the fact that tenant moved inregardless we obtained the tenant insurance and forwarded to our client timesShe also asked for copy of move in and lease agreement times which we have forwarded to her basing no judgement on her character[redacted] In conclusion we manage over properties with many owners and tenants who have been satisified with our serviceWe do understand as a company it is difficult o make everyone happy but we strive to achieve customer satisfaction of the timeWith clarification management fees for basement june 17,$420,$was the leaseup charged and the $management fee, main floor management fee is $for July when property is vacantJuly 7,$was a [redacted] bill for burnt out lightbulbs that neecded to be replaced prior to tenancy [redacted] utilities have been collected and forwarded to the new management companyWe have emails, witness and proof showing that we have responded to every request for this client and clarified any concerns or questions she had in a timely fashionAlternate Realty and Property Management ltd will not return funds that we are entitled to for our services performed such as management fees, lease up feesThis has been agreed upon by both parties and signed so to dispute a refund is illogical [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/08/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Response to complain of ours from Alternate Realty and Property Management Their internet port for us to connect with our finances on their website was shut closed for us to inspect on July 22, We had no longer access to any financial doings going on our propertyAgreement we stooped between us for july 31, In management agreement it states only a 10% fee of monthly rental to be taken by Alternate Property ManagementIt does NOT state when vacant a $fee plus GST is applied We never argued the lease up fee of and actual paid $We, being honest not only reminded Alternate Property Management of them having left without us providing a check but WE made sure they had a check and mailed such outThis was done once the owner [redacted] - [redacted] contacted us stating if we could mail out a copy of our contract because he has lost the AGREEMENT between usWe did so immidiatly The property was rented to tenants against our expressed wants what we are looking for BASEMENT suite adult only [redacted] rented without consulting to two womenWe were notified after the fact Mainfloor the property management company rented to one personWe expressed our concern with a very young person who is studying and working and would have to look after the lawn care as wellWe were offered and assured by Alternate Property Management that they will have a lawyer secure the lease to assure payment of rent and dependability of tenant for mainfloorWe wanted no more but adultsUpstairs tenant took in another student without notifying the management company or usThe mainfloor tenant subletted even so it states in lease that to add another tenant the permission of management/ owner needs to be givenNo such was done! [redacted] We never discussed landscaping other that the mainfloor tenants be responsible for the lawn/garden careWe only agreed to [redacted] owner of Alternate Property Management to hire a lawn care to cut grassWe don't know where the statement of Alternate Property Management comes from that we hired a student who attends school nearby to mow the lawn for $25.00? We don't know any studentsAlternate Property Management wrote to us that they hired a student [redacted] , same last name as [redacted] ) who cut the lawn twice for $each timeWe have this documented in writing by their accountant [redacted] We however were charged additional $but received never a invoice for suchWe also did our self before leaving the property in the hands of Alternate Property Management cut the lawn on May 27th, Alternate Property Management billed us on May 30th, for lawn care $25.00? The only reason the lawn was cut on June 7th, is because neighbors of our contacted us that the property seems to be unlived and the grass is 5' high and has not been taken care ofDuring the month of June when basement had been rented [redacted] of Alternate Property Management was contacted because the lawn was not cared forAlternate Property Management *his [redacted] conversation with us was that he is going to talk to the tenant and tell them it is their responsibility to cut lawn [redacted] They tenant after communication agreed to do such The garage was never part of any leaseIt was only to be used by tenant mainfloor for the storage of our lawn mower and bags, garden tools and garden furniture we left for use to tenantsAlternate Property Management must not clearly have expressed such as there is NO CHECK-in-REPORT of garage nor any documentation such was part of the mainfloor leaseThe mainfloor tenant took it upon themselves to rent out the garage to a third party for $a month We decided to let Alternate Property Management go by end of August 31st, 2014, which was communicated to the weeks after we signed an agreement with themIn response the wrote to us that they agree and stipulated the semantic such it would read they get out of the lease, and also should we find an property management they would leave earlierWe found a company for July 31, and such was communicated to Alternate Property ManagementWe advised them of our transfer to another company and that all finances and paper trail associated with the house had to be handed overThey agreed to July 31, We never interfered with any doings of Alternate Property Management as accused and ONLY commented when we were approached by themFor example: change of light bulbsWhich actual is very silly of themWe also been charged for light bulbs on June 9th, in the amount of $when a) there is a loaded supply of extra bulbs and was shown to [redacted] upon us inspecting together the house in May, Also the house was not rented out 'till June 15th, and basement onlyContradiction in time and his date time correspondence contradiction We never evicted the mainfloor lease named tenant [redacted] We received tenant insurance copy from tenants through Alternate Property Management at later parts of July from basement tenants and from mainfloorThis was ONLY after we made Alternate Property Management aware such is part of lease and also required as part of us having house insurance for tenantsTotal neglected We only received a copy of lease/check-in-report after requesting such [redacted] [redacted] We have a paper trail of proofWe were charged extra monthly fees which is no were in the AGREEMENT documented as an additional fee when units are emptyThey charged us $plus GSTWe have proof of Alternate Property Management making out duplicate invoices hence double chargeWe received ghost invoices We have documented correspondence between Alternate Property Management which is contradicting in context when it comes to charges [redacted] In all we conclude our complain to be valid and request the refund of moneyWe have everything documented [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/03/10) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @alternaterealty.ca Hello Client I did receive the complaint you made to Revdex.comI highly disagree with the statement that we are not responding and communicating to issues in a timely mannerWe have email records that we have answered your emails promptly at all times of the day and nightWe have also answered your phone calls sometimes more than to times daily and have phone records to prove it We have sent out hours notice to the tenants and as I stated before we do not have a key to the property and therefore are unable to accessSo to resolve this we need approval to change the locks to the property and issue a key to tenants and then for us to have a recordThe tenants have confirmed with the contractors for entry however they always cancel at last minuteWe will be sending a locksmith out to change locks in order for us to have keys and one may be given to tenant to alleviate further obstacles We have followed procedure and set out eviction after the fifth day when no rent is received and a copy was forwarded to you let me clarify the point regarding RTDRSWe are not refusing to go to RTDRS and file a court dateThis is not usually a regular part of the management services we provide and is an extra chargeAs per my previous email this cost is usually $This includes filing fees, time involved in serving and attendance in courtIf you wish to pay for this we will happy to take them to courtThis particular segment we contract out to SERV IT which is a civil enforcement agency that takes care of the eviction process for us up to an including bailiff services of removing the tenant The reason we are cancelling the management agreement is not because of the distance involvedIt is because of the frequency of trips we make to the property at no charge to the ownerIt is also the fact that there appears to be a personality conflict in which Alternate Realty and the owners seem to disagreeWe abide by the residential tenancy act and take steps necessary for a simple conflict free resolutionWe will not do anything that contravenes the residential tenancy act and be accused of not fulfilling our dutiesWe have been updating you on a regular basis with your property We also have been overseeing the work performed by the contractors for freeAs stated in our management agreement on any project over $we charge a 10% project management fee for time spent on overseeing contractors work, planning times of entry and conversing with them with deadlines and productivity We have offered days notice as agreed to you which offers plenty of time to seek another property management companyWe even made suggestions to management companies that are located in Fort Saskatchewan area that would be able to provide better results with frequent inspections and site visits that you expect To Hold us accountable with dealing with the monetary issues owing we have an eviction in placeIf we haven't received payment after eviction comes due we will have it registered at RTDRS and engage in a civil enforcement agency to physically remove them With your desired solution of having us handle all the issues evict the tenants and get back the rent money that is owing to you from the tenants and to have the house in proper condition before we exit the management agreement is unreasonableWe have complied and have done everything as you requested and are still continuing to do soUp to and including March 31,we will do everything necessary for a satisfactory resolutionOn April 1,we no longer will be responsible for the property and will forward all files and documents either to the owners or to new management company upon further instructions Our eviction procedures are rent is due by the first of the monthBy the third day if rent is not received a late fee applies and a written rent reminder, email, phone call is made to tenant, By the fifth day an eviction is sent out and posted on their doorBy the sixth to the seventh day if we determine tenant has no intention to pay we file at rtdrsHowever in the day eviction if tenants pay the eviction is null and voidWe have followed this procedure in fullWith regards to pets and late fees tenants have not paid and in court late fees usually can not be enforced based on similar court hearings we have attended with tenants In all cases Alternate Realty attempts to provide exceptional management services however we also realize that we can not please everyoneWith our systems and policies in place we abide by the landlord and tenant act and work together towards conflict resolution that sometimes results in compromiseSome owners views are different and we attempt to educate them on proper eviction procedures and conflict resolution with tenants within legal grounds So I dispute the fact that we failed to apply for eviction since we have a court hearing scheduled for March 17,and an eviction is served upon the tenant in which all copies have been forwarded to you [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/03/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello Property Manager, I am in disagreement with lot of things said in your reply [redacted] The reason we are wanting Alternate Realty And Property Management Company services at this time is to resolve the issues of tenants placed by them without a move in report before they take an early exit out of Property Management contract Please note the facts below: 1: No move in report by Property Management Company was done with tenants and we were not advised of this in timely manner 2: Copy of lease agreement was not provided to us in timely manner 3: No late payments were collected from tenants when they did late payments of rent and utilities 4: Initially Property Management Company wanted to cancel the property managing contract after days which was against the contract signed with usWe had to remind and request repeatedly to them to honour days cancellation clause requirement 5: No pet surcharges have been collected when tenants had petsWe were not aware of this clause in lease agreement as we did not have lease agreement when we met the tenants once in the beginning of tenancy 6: hr written notice to tenants for contractor to enter premises was given only when we reminded about the process when tenants were not allowing the contractor to get in 7: We had to remind to ask tenants to provide tenant rental insurance which they have not provided yet 8: After repeated request from us filing to RTDRS has been done now by Alternate Realty And Property Management Ltd which of course would have been right and quickest thing to do in the first place at beginning of this month as tenants had been avoiding the previous eviction noticesWe have asked for some clarification for some due charges and issues not reported on notice and are waiting for reply from Property Management Company It is a part of any job to resolve issues that come along and find positive solutions and to deal with them is responsibility of Property Management Company especially if tenants are placed by them without a move in report [redacted] Final Business Response / [redacted] (4000, 15, 2015/03/24) */ This is a response to further clarification sought from the owner regarding the procedure for how Alternate Realty deals with damages and unpaid rent from the tenants What we have done in this situation is we have started eviction procedures and have engaged a civil enforcement agency to evict the tenantsThere has been a court date set at RTDRS(Residential Tenancy Dispute resolution Service) On March 30,for the case to be heard in front of a judgeDamages are assessed once the tenant has been removed or vacated the premises we would enter the unit and perform a walk through and noting the damagesThen we tender bids to contractors in which they would provide us with quotes for the repairs required caused by tenant damageWe also retain the damage deposit held in a trust account in which is utilized to cover damages to the property upon verificationUpon the walk through we issue a security deposit statement of account listing the damages, cleaning and unpaid rent on this formIf the costs are higher than damage deposit retained we forward the file to a collection agency for collection of these fundsWe explain this to every owner and explain that damages can not be assessed until the tenant has moved out or is removed from the premisesOnly then can a fair assessment of damages be calculated I hope this response satisfies the concern and resolves this situation With regards to unpaid rentWe collect rent on the first of the month if by the second day at noon rent is not received there is a late fee of $that applies and we send out a rent reminder by phone,email,text and post letter on the doorBy the fifth day we start eviction procedures by posting eviction on the propertyBy the tenth day if we have received no response to the eviction we start filing at court for a hearing and engage in civil enforcement agencySo when the eviction comes due and tenant is still in premises they become an overholding tenant and we obtain a writ of possession from the courts to regain possession of the property Final Consumer Response / [redacted] (4200, 18, 2015/04/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Resolve of issue is still in progress

Initial Business Response /* (1000, 6, 2015/03/10) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@alternaterealty.ca
Hello Client
I did receive the complaint you made to Revdex.com. I highly disagree with the statement that we are not...

responding and communicating to issues in a timely manner. We have email records that we have answered your emails promptly at all times of the day and night. We have also answered your phone calls sometimes more than 3 to 4 times daily and have phone records to prove it.
We have sent out 24 hours notice to the tenants and as I stated before we do not have a key to the property and therefore are unable to access. So to resolve this we need approval to change the locks to the property and issue a key to tenants and then for us to have a record. The tenants have confirmed with the contractors for entry however they always cancel at last minute. We will be sending a locksmith out to change locks in order for us to have keys and one may be given to tenant to alleviate further obstacles.
We have followed procedure and set out eviction after the fifth day when no rent is received and a copy was forwarded to you.
let me clarify the point regarding RTDRS. We are not refusing to go to RTDRS and file a court date. This is not usually a regular part of the management services we provide and is an extra charge. As per my previous email this cost is usually $400. This includes filing fees, time involved in serving and attendance in court. If you wish to pay for this we will happy to take them to court. This particular segment we contract out to SERV IT which is a civil enforcement agency that takes care of the eviction process for us up to an including bailiff services of removing the tenant.
The reason we are cancelling the management agreement is not because of the distance involved. It is because of the frequency of trips we make to the property at no charge to the owner. It is also the fact that there appears to be a personality conflict in which Alternate Realty and the owners seem to disagree. We abide by the residential tenancy act and take steps necessary for a simple conflict free resolution. We will not do anything that contravenes the residential tenancy act and be accused of not fulfilling our duties. We have been updating you on a regular basis with your property.
We also have been overseeing the work performed by the contractors for free. As stated in our management agreement on any project over $500 we charge a 10% project management fee for time spent on overseeing contractors work, planning times of entry and conversing with them with deadlines and productivity.
We have offered 60 days notice as agreed to you which offers plenty of time to seek another property management company. We even made suggestions to management companies that are located in Fort Saskatchewan area that would be able to provide better results with frequent inspections and site visits that you expect.
To Hold us accountable with dealing with the monetary issues owing we have an eviction in place. If we haven't received payment after eviction comes due we will have it registered at RTDRS and engage in a civil enforcement agency to physically remove them.
With your desired solution of having us handle all the issues evict the tenants and get back the rent money that is owing to you from the tenants and to have the house in proper condition before we exit the management agreement is unreasonable. We have complied and have done everything as you requested and are still continuing to do so. Up to and including March 31,2015 we will do everything necessary for a satisfactory resolution. On April 1,2015 we no longer will be responsible for the property and will forward all files and documents either to the owners or to new management company upon further instructions.
Our eviction procedures are rent is due by the first of the month. By the third day if rent is not received a late fee applies and a written rent reminder, email, phone call is made to tenant, By the fifth day an eviction is sent out and posted on their door. By the sixth to the seventh day if we determine tenant has no intention to pay we file at rtdrs. However in the 14 day eviction if tenants pay the eviction is null and void. We have followed this procedure in full. With regards to pets and late fees tenants have not paid and in court late fees usually can not be enforced based on similar court hearings we have attended with tenants.
In all cases Alternate Realty attempts to provide exceptional management services however we also realize that we can not please everyone. With our systems and policies in place we abide by the landlord and tenant act and work together towards conflict resolution that sometimes results in compromise. Some owners views are different and we attempt to educate them on proper eviction procedures and conflict resolution with tenants within legal grounds.
So I dispute the fact that we failed to apply for eviction since we have a court hearing scheduled for March 17,2015 and an eviction is served upon the tenant in which all copies have been forwarded to you. [redacted]
Initial Consumer Rebuttal /* (3000, 8, 2015/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello Property Manager,
I am in disagreement with lot of things said in your reply. [redacted] The reason we are wanting Alternate Realty And Property Management Company services at this time is to resolve the issues of tenants placed by them without a move in report before they take an early exit out of Property Management contract.
Please note the facts below:
1: No move in report by Property Management Company was done with tenants and we were not advised of this in timely manner.
2: Copy of lease agreement was not provided to us in timely manner.
3: No late payments were collected from tenants when they did late payments of rent and utilities.
4: Initially Property Management Company wanted to cancel the property managing contract after 30 days which was against the contract signed with us. We had to remind and request repeatedly to them to honour 60 days cancellation clause requirement.
5: No pet surcharges have been collected when tenants had pets. We were not aware of this clause in lease agreement as we did not have lease agreement when we met the tenants once in the beginning of tenancy.
6: 24 hr written notice to tenants for contractor to enter premises was given only when we reminded about the
process when tenants were not allowing the contractor to get in.
7: We had to remind to ask tenants to provide tenant rental insurance which they have not provided yet.
8: After repeated request from us filing to RTDRS has been done now by Alternate Realty And Property Management Ltd which of course would have been right and quickest thing to do in the first place at beginning of this month as tenants had been avoiding the previous eviction notices. We have asked for some clarification for some due charges and issues not reported on notice and are waiting for reply from Property Management Company.
It is a part of any job to resolve issues that come along and find positive solutions and to deal with them is responsibility of Property Management Company especially if tenants are placed by them without a move in report .[redacted]
Final Business Response /* (4000, 15, 2015/03/24) */
This is a response to further clarification sought from the owner regarding the procedure for how Alternate Realty deals with damages and unpaid rent from the tenants.
What we have done in this situation is we have started eviction procedures and have engaged a civil enforcement agency to evict the tenants. There has been a court date set at RTDRS(Residential Tenancy Dispute resolution Service) On March 30,2015 for the case to be heard in front of a judge. Damages are assessed once the tenant has been removed or vacated the premises we would enter the unit and perform a walk through and noting the damages. Then we tender bids to contractors in which they would provide us with quotes for the repairs required caused by tenant damage. We also retain the damage deposit held in a trust account in which is utilized to cover damages to the property upon verification. Upon the walk through we issue a security deposit statement of account listing the damages, cleaning and unpaid rent on this form. If the costs are higher than damage deposit retained we forward the file to a collection agency for collection of these funds. We explain this to every owner and explain that damages can not be assessed until the tenant has moved out or is removed from the premises. Only then can a fair assessment of damages be calculated.
I hope this response satisfies the concern and resolves this situation.
With regards to unpaid rent. We collect rent on the first of the month if by the second day at noon rent is not received there is a late fee of $50 that applies and we send out a rent reminder by phone,email,text and post letter on the door. By the fifth day we start eviction procedures by posting eviction on the property. By the tenth day if we have received no response to the eviction we start filing at court for a hearing and engage in civil enforcement agency. So when the eviction comes due and tenant is still in premises they become an overholding tenant and we obtain a writ of possession from the courts to regain possession of the property.
Final Consumer Response /* (4200, 18, 2015/04/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Resolve of issue is still in progress.

Initial Business Response /* (1000, 6, 2014/08/28) */
This is a response to the consumer who has complained about problems she had with Alternate Realty And Property management Ltd. We strive to exceed our clients expectations every time by providing honest, transparent, ethical service. Our...

software that we utilize enables every client to access their file with an online portal for lease agreement, copy of the move in inspection, rent collected, any maintenance or repairs with invoices attached. On multiple occasions we have reminded this client and offered assistance in accessing the portal.Our accounting department has replied by email multiple times explaining the discrepancies this client is refering too. With regards to the statement that there is no agreement signed to pay the company $100.00 a month when the property is vacant is false. It is clearly stated in our management agreement and signed by this owner agreeing to it. [redacted]. Our monthly financial statements outline in simplified form rent collected from tenants our management fee charged and deducted from rent collected and lease up fee which is $300 plus gst. This fee is collected to cover showings, tenant selection, credit checks, advertising, reference checks. We guarantee the lease up for one year so if tenant leaves before the term or we evict the tenant the next tenant is placed free of charge. The property was rented as two separate suites one main level and one basement level.All credit checks and tenant processing go through our office as we are very selective on tenant selection. [redacted] Alternate Realty and Property Management Realty Ltd had decided to terminate the management agreement. With regards to lawn being cut our client did not wish to use a professional landscaping company based on the cost we were advised to hire a student for cash to mow the lawn. this goes against our practices as no invoice can be produced. However to appease our client I asked a student who was attending the nearby school to mow the lawn for $25.00 cash, We paid from our own account and billed the client with a receipt. We do not hire family members or friends associated with Alternate Realty and its employees to work for us. All invoices that were billed were not fabricated by Alternate Realty as we do not have a maintenance division we get contractors to perform the work and submit a bill. to our client. We had always checked with our client before proceeding with any work orders. After tenant were selected owner became more involved in accusing Alternate Realty of a bad selection [redacted] I responded by stating we can not discriminate tenants by age, sex, religion, or cultural beliefs and her remarks offended the tenant, [redacted] The garage was part of the lease to main floor tenant however this quickly changed and the owner decided to park her car in the garage and not permit tenant to use it. [redacted] This owner throughout the management has interfered in our duty to properly manage the property and has interfered in the peaceful enjoyment of the premises to the tenants. The client asked for copy of tenant insurence after the fact that tenant moved in. regardless we obtained the tenant insurance and forwarded to our client 4 times. She also asked for copy of move in and lease agreement 6 times which we have forwarded to her basing no judgement on her character.[redacted] In conclusion we manage over 60 properties with many owners and tenants who have been satisified with our service. We do understand as a company it is difficult o make everyone happy but we strive to achieve customer satisfaction 1005 of the time. With clarification management fees for basement june 17,2014 $420,00. $300 was the leaseup charged and the $100 management fee, main floor management fee is $105.00 for July 2014 when property is vacant. July 7,2014 $39.88 was a [redacted] bill for burnt out lightbulbs that neecded to be replaced prior to tenancy. [redacted] utilities have been collected and forwarded to the new management company. We have emails, witness and proof showing that we have responded to every request for this client and clarified any concerns or questions she had in a timely fashion. Alternate Realty and Property Management ltd will not return funds that we are entitled to for our services performed such as management fees, lease up fees. This has been agreed upon by both parties and signed so to dispute a refund is illogical. [redacted]
Initial Consumer Rebuttal /* (3000, 8, 2014/08/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Response to complain of ours from Alternate Realty and Property Management.
1. Their internet port for us to connect with our finances on their website was shut closed for us to inspect on July 22, 2014. We had no longer access to any financial doings going on our property. Agreement we stooped between us for july 31, 2014.
2. In management agreement it states only a 10% fee of monthly rental to be taken by Alternate Property Management. It does NOT state when vacant a $100.00 fee plus GST is applied.
3. We never argued the lease up fee of 300.00 and actual paid $316.00. We, being honest not only reminded Alternate Property Management of them having left without us providing a check but WE made sure they had a check and mailed such out. This was done once the owner [redacted] contacted us stating if we could mail out a copy of our contract because he has lost the AGREEMENT between us. We did so immidiatly.
4. The property was rented to tenants against our expressed wants what we are looking for BASEMENT suite 1 adult only. [redacted] rented without consulting to two women. We were notified after the fact.
Mainfloor the property management company rented to one person. We expressed our concern with a very young 1 person who is studying and working and would have to look after the lawn care as well. We were offered and assured by Alternate Property Management that they will have a lawyer secure the lease to assure payment of rent and dependability of tenant for mainfloor. We wanted no more but 2 adults. Upstairs tenant took in another student without notifying the management company or us. The mainfloor tenant subletted even so it states in lease that to add another tenant the permission of management/ owner needs to be given. No such was done!
5. [redacted]
6. We never discussed landscaping other that the mainfloor tenants be responsible for the lawn/garden care. We only agreed to [redacted] owner of Alternate Property Management to hire a lawn care to cut grass. We don't know where the statement of Alternate Property Management comes from that we hired a student who attends school nearby to mow the lawn for $25.00? We don't know any students. Alternate Property Management wrote to us that they hired a student [redacted], same last name as [redacted]) who cut the lawn twice for $25.00 each time. We have this documented in writing by their accountant [redacted]. We however were charged additional $39.88 but received never a invoice for such. We also did our self before leaving the property in the hands of Alternate Property Management cut the lawn on May 27th, 2014. Alternate Property Management billed us on May 30th, 2014 for lawn care $25.00? The only reason the lawn was cut on June 7th, 2014 is because neighbors of our contacted us that the property seems to be unlived and the grass is 5' high and has not been taken care of. During the month of June when basement had been rented [redacted] of Alternate Property Management was contacted because the lawn was not cared for. Alternate Property Management *his* conversation with us was that he is going to talk to the tenant and tell them it is their responsibility to cut lawn. [redacted] They tenant after communication agreed to do such.
7. The garage was never part of any lease. It was only to be used by tenant mainfloor for the storage of our lawn mower and bags, garden tools and garden furniture we left for use to tenants. Alternate Property Management must not clearly have expressed such as there is NO CHECK-in-REPORT of garage nor any documentation such was part of the mainfloor lease. The mainfloor tenant took it upon themselves to rent out the garage to a third party for $100.00 a month.
8. We decided to let Alternate Property Management go by end of August 31st, 2014, which was communicated to the 2 weeks after we signed an agreement with them. In response the wrote to us that they agree and stipulated the semantic such it would read they get out of the lease, and also should we find an property management they would leave earlier. We found a company for July 31, 2014 and such was communicated to Alternate Property Management. We advised them of our transfer to another company and that all finances and paper trail associated with the house had to be handed over. They agreed to July 31, 2014.
9. We never interfered with any doings of Alternate Property Management as accused and ONLY commented when we were approached by them. For example: change of light bulbs. Which actual is very silly of them. We also been charged for light bulbs on June 9th, 2014 in the amount of $39.88 when a) there is a loaded supply of extra bulbs and was shown to [redacted] upon us inspecting together the house in May, 2014. Also the house was not rented out 'till June 15th, 2014 and basement only. Contradiction in time and his date time correspondence contradiction.
10. We never evicted the mainfloor lease named tenant. [redacted]
11. We received tenant insurance copy from tenants through Alternate Property Management at later parts of July 2014 from basement tenants and from mainfloor. This was ONLY after we made Alternate Property Management aware such is part of lease and also required as part of us having house insurance for tenants. Total neglected.
12. We only received a copy of lease/check-in-report after requesting such. [redacted]
13. [redacted]
[redacted] We have a paper trail of proof. We were charged extra monthly fees which is no were in the AGREEMENT documented as an additional fee when units are empty. They charged us $100.00 plus GST. We have proof of Alternate Property Management making out duplicate invoices hence double charge. We received ghost invoices We have documented correspondence between Alternate Property Management which is contradicting in context when it comes to charges. [redacted]
In all we conclude our complain to be valid and request the refund of money. We have everything documented.
[redacted]