Realty Fresno

Initial Business Response / [redacted] (1000, 5, 2014/09/25) */ The tenant submitted day notice on 7/2/She did not respond to phone messages left for her asking when she would be turning in keysShe never contacted us upon move out, and never turned in keysWe finally took possession of the property on August 8thTenant is legally responsible for rent until keys are returned Tenant was part of the subsidized housing, or section program, which means the house was subject to inspections every to months by HUD inspectorsAny issues that may have been present when tenant moved in were addressed in a timely manner Paragraph 11, page of the rental agreement dated 4/15/states that any damages caused by tenant will be charged to tenantTenant did NOT make additional payments for the windows, therefore tenant's rent payments were applied to the damages, as allowed by California lawTenant received monthly statements showing the balance owing, and was mailed an itemized statement showing all charges, within days of our taking possession of the propertyTenant did NOT provide us with a forwarding address, so the statement was mailed to last known addressSince tenant did not return our phone calls, or provide us with a forwarding address, we had no choice but to start collection actionTenant certainly has the right to question the charges issued, and we will be happy to review them and provide documentation as neededWe will also be happy to consider a negotiated payoff amount that could end up being less than the amount submitted to collectionTenant has never contacted us or the collection agency to discuss settling this issueWe would be happy to discuss it with tenant Final Business Response / [redacted] (4000, 7, 2014/09/26) */ See Document

Initial Business Response /* (1000, 5, 2016/01/15) */
Contact Name and Title: [redacted]/Property Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@realtyfresno.com
We regret that the condition of the house was not up to ours or the tenant's standards when they took possession. Sometimes our...

vendors make mistakes or miss items they were supposed to address. We feel that all of their complaints were valid, and we dispatched every item on their repair list the same day we received it, December 17th. We would be happy to provide documentation of that if desired.
Additional repairs were requested on January 11th, we tried to get additional details as to the problem but got no response from tenants. We finally dispatched a vendor on the 13th to check on it and complete any repairs needed, he reports that tenants have not returned his calls to schedule an appointment.
Tenants competed some repairs without our permission, which they acknowledge, and have asked for reimbursement. We have repeatedly asked for copies of receipts. As of this writing we still haven't received them. Our policy is to reimburse tenants for reasonable expenses they incur in situations like these. Missing blinds and lack of cleanliness are certainly reasonable requests. In some cases we have to get the owner's approval for reimbursement, but these owners are reasonable and are likely to agree with our recommendations.
We believe these tenants will be an asset to the property, and we look forward to a long and beneficial relationship with them. We're committed to addressing all their needs in a timely manner. But, we can't reimburse costs when we don't know what they are. I'm confident we will be able to complete their repairs and work out fair compensation to them as needed.