Realty Group Property Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:In response to the broker erroneously, rudely and insultingly insinuating that I did not read the lease, I not only read every word in the lease several times but did my research and consulted a lawyer Paragraph 34b, in which the broker references, refers specifically to the initial period (which in real estate terms is the beginning of the lease) which would have begun on June 1st Since, the initial period has not begun yet, that paragraph has no bearing on my security deposit and is irrelevant There is no cancellation policy or clause within the entire lease that addresses cancellation prior to the initial term which is the issue being disputed Furthermore, neither the broker, Greg S***, nor his agent, Kathy J [redacted] nor the representative I spoke with initially, Millie ever inquired as to the reason of my cancellation which was indeed out of my control Nevertheless, the fact remains that Realty Group Property Management has no legal right to hold my security deposit under the lease Regards, [redacted]

January 2016Dear Sirs:In response to complaint number [redacted] , following is our response.Item 1: There were applicants and the applications were processed fully and presented to the ownerThe owner accepted themThere was no subletting to our knowledge.Item 2: The tenants were never late with their rent paymentsOur lease allows days from the first of the month before the rent is lateIn years, we never received the rent after the 10"Once we receive the rent, we immediately submit it to our bank for ACH payment into the owners accountThis can take a couple days depending what day it was initiated.Item 3: The amount of money sent is the total of rent less management fees and any other charges such as repairsStatements are emailed to owner monthly.Item 4: I haven’t seen the screens so I can’t comment on that.stem 5: Per Maryland law, we have days to return the depositAt the request of the owner, we have already sent him the deposit plus interestHe just submitted his list of damages he wants deducted from the deposit and we will forward to the tenant on his behalfAs of the date of this letter, we are still within the day period.We have done our job professionally and stand by thatThe request we return our management fees is not an option.Regards,Greg S*Realty Group Property Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It is deceptive and based on half-truthsRGPM took the first application they could findI accepted it because I trusted that the tenants had been properly screened and their history scrutinizedMy mistakeThere were people living even in the basement, which is not allowed by lawI Informed RGPM but they didn't do anything about itThe tenants never cut the grass for two years, they moved into a beautiful house and left it like a pigstyThey broke several items and left deep scratches on the entire hard wood floor, from end to endThe rent due on Nov 1st was paid by Dec In addition, the tenants have been uncooperative for the most part, and even nasty sometimesRPGM is afraid to deal with themRPGM is very unprofessionalThey didn't care about my concerns, didn't reply my emails on time, and when they found out I wasn't going to renew with them, things got worseThey promised a pre move-out inspection, which never happenedThey didn't give me any timeline as far as closing, didn't reply my emais on time, and didn't address my questionsI kept asking for them to get on top of things, and to do repairsThey delayed until the last minute, then finally gave an estimate for some of the damage, but wouldn't explain the charges, and never fixed anythingThey very disorganized and inefficient Then a few days the security deposit statement was due, they write me asking me to send a transmittal to the tenants, which is not my jobAt this point I was very upset and kept asking for them to at least to send the SC, They didn't want to the their jobI wrote several emails trying to get things done, to no avail I hired them so I could have piece of mind and paid for them to manage the propertyInstead, I went to a lot of distress and headaches since I had to be involved in everything, and trying to get things done I sent and email with pictures of the damage I noticedThey failed to notice a lot of things so I wrote them a list of damage, and sent pictures, including the window screensOn the pics that I sent them you can see the splines hanging completely losoe from the window, I later found out that their contractor had used he incorrect size of spline, which does not hold the screen in place and everything just fell offThey didn't reply to thatInstead, they just ignored it it's completely unfair for them to collect their fees and not doing their job in a professional and satisfactory manner, and trying to dodge their responsibility, or not doing anything at all They make big promises on their website, but fail to deliverThey don't know the meaning of customer serviceThey pushed me split the cost of the damage that the tenants had done At first Mrs S [redacted] wrote that the security deposit wouldn't be enough to cover all the damageThen they changed their mind and Mrs J [redacted] asked me at the last minute to prorate and pay for part of the damageThat's unacceptableI shouldn't be going through such a stressful ordeal when I'm paying a company to do itI'm having to get involved and to get the damage fixed since they won't do itThey don't want to take responsibility for the Security Deposit Statement, they told me their are going to include the note "Per owners' instructions" since they are afraid of dealing with the tenantsTherefore, I'm rejecting Mr S [redacted] response and reconfirming my request for a full refund Regards, [redacted]

To Whom it May Concern:I am responding to Complaint it [redacted] RE that has been filed by [redacted] against myself and my Partner, Kathy J***.On April 9th 2016, [redacted] submitted an application to rent the property located at [redacted] in Middle River MD ***, it was processed and approved with a move in date of June On April 12th a lease was prepared and signed by all parties, (see attached) A security deposit of $2,was paid with an additional $pet deposit due upon move in along with the first month's rent,On April 21, [redacted] notified our office that she would not be moving inWe consulted with the owner and under paragraph 34b of the fease (Cancellation by Tenant in initial Term, Reason within Tenant control) the owner instructed us to put the home back on the market and that if we could get it rented by June 1, he would return the tenants security deposit, if we couldn't get it rented then we were to charge the tenant for June's rent and that he would not hold her responsible for the remainder of the lease,The property was put on the market April 21th and is still active, Since we haven't reached June yet, there has been no official consolidation of the security deposit.This transaction was done by the book and any claims of misrepresentation are totally groundless, in regards to the statement [redacted] has made that we didn't tell her about the remedies for breaching a lease, it is not our obligation to explain every paragraph in a page leaseShe should have read the lease before she signed it.It is our position that [redacted] is bound by the terms of the lease and that this complaint has no merit and should be dismissed.Regards,Greg SBroker

January 11 2016 Dear Sirs: In response to complaint number [redacted] , following is our response. Item 1: There were 3 applicants and the applications were processed fully and presented to the owner. The owner accepted them. There was no subletting to our knowledge. Item 2:... The tenants were never late with their rent payments. Our lease allows 10 days from the first of the month before the rent is late. In 2 years, we never received the rent after the 10". Once we receive the rent, we immediately submit it to our bank for ACH payment into the owners account. This can take a couple days depending what day it was initiated.Item 3: The amount of money sent is the total of rent less management fees and any other charges such as repairs. Statements are emailed to owner monthly. Item 4: I haven’t seen the screens so I can’t comment on that. stem 5: Per Maryland law, we have 45 days to return the deposit. At the request of the owner, we have already sent him the deposit plus interest. He just submitted his list of damages he wants deducted from the deposit and we will forward to the tenant on his behalf. As of the date of this letter, we are still within the 45 day period. We have done our job professionally and stand by that. The request we return our management fees is not an option. Regards, Greg S*Realty Group Property Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:It is deceptive and based on half-truthsRGPM took the first application they could findI accepted it because I trusted that the tenants had been properly screened and their history scrutinized. My mistake. There were people living even in the basement, which is not allowed by lawI Informed RGPM but they didn't do anything about it. The tenants never cut the grass for two years, they moved into a beautiful house and left it like a pigstyThey broke several items and left deep scratches on the entire hard wood floor, from end to endThe rent due on Nov 1st was paid by Dec In addition, the tenants have been uncooperative for the most part, and even nasty sometimesRPGM is afraid to deal with them.RPGM is very unprofessionalThey didn't care about my concerns, didn't reply my emails on time, and when they found out I wasn't going to renew with them, things got worse. They promised a pre move-out inspection, which never happenedThey didn't give me any timeline as far as closing, didn't reply my emais on time, and didn't address my questions. I kept asking for them to get on top of things, and to do repairsThey delayed until the last minute, then finally gave an estimate for some of the damage, but wouldn't explain the charges, and never fixed anything. They very disorganized and inefficient. Then a few days the security deposit statement was due, they write me asking me to send a transmittal to the tenants, which is not my jobAt this point I was very upset and kept asking for them to at least to send the SC, They didn't want to the their jobI wrote several emails trying to get things done, to no avail. I hired them so I could have piece of mind and paid for them to manage the propertyInstead, I went to a lot of distress and headaches since I had to be involved in everything, and trying to get things doneI sent and email with pictures of the damage I noticedThey failed to notice a lot of things so I wrote them a list of damage, and sent pictures, including the window screens. On the pics that I sent them you can see the splines hanging completely losoe from the window, I later found out that their contractor had used he incorrect size of spline, which does not hold the screen in place and everything just fell off. They didn't reply to thatInstead, they just ignored it. it's completely unfair for them to collect their fees and not doing their job in a professional and satisfactory manner, and trying to dodge their responsibility, or not doing anything at all. They make big promises on their website, but fail to deliverThey don't know the meaning of customer serviceThey pushed me split the cost of the damage that the tenants had done. At first Mrs S*** wrote that the security deposit wouldn't be enough to cover all the damage. Then they changed their mind and Mrs J*** asked me at the last minute to prorate and pay for part of the damageThat's unacceptable.I shouldn't be going through such a stressful ordeal when I'm paying a company to do it. I'm having to get involved and to get the damage fixed since they won't do itThey don't want to take responsibility for the Security Deposit Statement, they told me their are going to include the note "Per owners' instructions" since they are afraid of dealing with the tenants.Therefore, I'm rejecting Mr S*** response and reconfirming my request for a full refund
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:In response to the broker erroneously, rudely and insultingly insinuating that I did not read the lease, I not only read every word in the lease several times but did my research and consulted a lawyer.  Paragraph 34b, in which the broker references, refers specifically to the initial period (which in real estate terms is the beginning of the lease) which would have begun on June 1st.  Since, the initial period has not begun yet, that paragraph has no bearing on my security deposit and is irrelevant.   There is no cancellation policy or clause within the entire lease that addresses cancellation prior to the initial term which is the issue being disputed.  Furthermore, neither the broker, Greg S[redacted], nor his agent, Kathy J[redacted] nor the representative I spoke with initially, Millie ever inquired as to the reason of my cancellation which was indeed out of my control.  Nevertheless, the fact remains that Realty Group Property Management has no legal right to hold my security deposit under the lease.
Regards,
[redacted]

May 19th 2015Dear Sirs:We are hereby responding to the complaint as filed under ID [redacted].The complainant moved into the property located at [redacted], Gaithersburg MD [redacted] on September 1, 2013. She renewed for another year to extend the lease to August ?oth...

2015.In March of 2015, she notified our office of water in the basement. We then sent out a cleaning and restoration contractor who worked at drying the basement. As part of that process, they removed the damaged drywall at the back wall of the basement. It was then discovered that evidence of mold was present. We then contacted the insurance company to file a claim. The claim was denied so we contacted a contractor to look at the property to give us an estimate for mold remediation and to repair the damage. The cause of the water in the basement was determined to be the result of ice damming due to the extraordinary amount of snow that was received in March. The mold remediation and repair work should be completed in the next few days.
In the mean time, the tenant said she wanted out of the lease and that she wanted to move out of the property. The owner agreed to let her out of the lease. He even returned the rent of $1,450 that was paid for March. He then abated the rent that was due for April. The tenant did not turn in the keys until the end of April. In addition, he returned part of the security deposit in advance to help her with her moving expenses. Her entire deposit was returned after she turned in the keys.
We are a Property Management company who are simply agents for the owner and we must follow his instructions. It is the owner's position that 2 months worth of not paying any rent was enough to cover any housing or moving expenses. It is regrettable that this happened but the owner does not agree to the financial demands put forth by the tenant.
Regards,Greg S, President

January 11 2016Dear Sirs:In response to complaint number [redacted], following is our response.Item 1: There were 3 applicants and the applications were processed fully and presented to the owner. The owner accepted them. There was no subletting to our knowledge.Item 2: The tenants were never late...

with their rent payments. Our lease allows 10 days from the first of the month before the rent is late. In 2 years, we never received the rent after the 10". Once we receive the rent, we immediately submit it to our bank for ACH payment into the owners account. This can take a couple days depending what day it was initiated.Item 3: The amount of money sent is the total of rent less management fees and any other charges such as repairs. Statements are emailed to owner monthly.Item 4: I haven’t seen the screens so I can’t comment on that.stem 5: Per Maryland law, we have 45 days to return the deposit. At the request of the owner, we have already sent him the deposit plus interest. He just submitted his list of damages he wants deducted from the deposit and we will forward to the tenant on his behalf. As of the date of this letter, we are still within the 45 day period.We have done our job professionally and stand by that. The request we return our management fees is not an option.Regards,Greg S[redacted]Realty Group Property Management

To Whom it May Concern:I am responding to Complaint it [redacted] RE 2016 that has been filed by [redacted] against myself and my Partner, Kathy J[redacted].On April 9th 2016, [redacted] submitted an application to rent the property located at [redacted] in Middle River MD [redacted], it was processed and...

approved with a move in date of June 12016. On April 12th 2016 a lease was prepared and signed by all parties, (see attached) A security deposit of $2,150 was paid with an additional $500 pet deposit due upon move in along with the first month's rent,On April 21, [redacted] notified our office that she would not be moving in. We consulted with the owner and under paragraph 34b of the fease (Cancellation by Tenant in initial Term, Reason within Tenant control) the owner instructed us to put the home back on the market and that if we could get it rented by June 1, he would return the tenants security deposit, if we couldn't get it rented then we were to charge the tenant for June's rent and that he would not hold her responsible for the remainder of the lease,The property was put on the market April 21th and is still active, Since we haven't reached June 1 yet, there has been no official consolidation of the security deposit.This transaction was done by the book and any claims of misrepresentation are totally groundless, in regards to the statement [redacted] has made that we didn't tell her about the remedies for breaching a lease, it is not our obligation to explain every paragraph in a 12 page lease. She should have read the lease before she signed it.It is our position that [redacted] is bound by the terms of the lease and that this complaint has no merit and should be dismissed.Regards,Greg SBroker

I am rejecting this response because:
Please see the attached letter and accompanying photos and video.
It is obvious that the Property Management is at fault for my health issues and losses.
 Complaint: [redacted]
Regards,
[redacted]

January 11 2016
Dear Sirs:
In response to complaint number [redacted], following is our response.
Item 1: There were 3 applicants and the applications were processed fully and presented to the owner. The owner accepted them. There was no subletting to our knowledge.
Item 2:...

The tenants were never late with their rent payments. Our lease allows 10 days from the first of the month before the rent is late. In 2 years, we never received the rent after the 10". Once we receive the rent, we immediately submit it to our bank for ACH payment into the owners account. This can take a couple days depending what day it was initiated.Item 3: The amount of money sent is the total of rent less management fees and any other charges such as repairs. Statements are emailed to owner monthly.
Item 4: I haven’t seen the screens so I can’t comment on that.
stem 5: Per Maryland law, we have 45 days to return the deposit. At the request of the owner, we have already sent him the deposit plus interest. He just submitted his list of damages he wants deducted from the deposit and we will forward to the tenant on his behalf. As of the date of this letter, we are still within the 45 day period.
We have done our job professionally and stand by that. The request we return our management fees is not an option.
Regards,
Greg S[redacted]Realty Group Property Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
It is deceptive and based on half-truths. RGPM took the first application they could find. I accepted it because I trusted that the tenants had been properly screened and their history scrutinized. My mistake. There were people living even in the basement, which is not allowed by law. I Informed RGPM  but they didn't do anything about it. The tenants never cut the grass for two years, they moved into a beautiful house and left it like a pigsty. They broke several items and left deep scratches on the entire hard wood floor, from end to end. The rent due on Nov 1st was paid by Dec 15. In addition, the tenants have been uncooperative for the most part, and even nasty sometimes. RPGM is afraid to deal with them.
RPGM is very unprofessional. They didn't care about my concerns, didn't reply my emails on time, and when they found out I wasn't going to renew with them, things got worse. They promised a pre move-out inspection, which never happened. They didn't give me any timeline as far as closing, didn't reply my emais on time, and didn't address my questions. I kept asking for them to get on top of things, and to do repairs. They delayed until the last minute, then finally gave an estimate for some of the damage, but wouldn't explain the charges, and never fixed anything. They very disorganized and inefficient.  Then a few days the security deposit statement was due, they write me asking me to send a transmittal to the tenants, which is not my job. At this point I was very upset and kept asking for them to at least to send the SC, They didn't want to the their job. I wrote several emails trying to get things done, to no avail.  I hired them so I could have piece of mind and paid for them to manage the property. Instead, I went to a lot of distress and headaches since I had to be involved in everything, and trying to get things done.
I sent and email with pictures of the damage I noticed. They failed to notice a lot of things so I wrote them a list of damage, and sent pictures, including the window screens. On the pics that I sent them you can see the splines hanging completely losoe from the window, I later found out that their contractor had used he incorrect size of spline, which does not hold the screen in place and everything just fell off. They didn't reply to that. Instead, they just ignored it. 
it's completely unfair for them to collect their fees and not doing their job in a professional and satisfactory manner, and trying to dodge their responsibility, or not doing anything at all.  They make big promises on their website, but fail to deliver. They don't know the meaning of customer service. They pushed me split the cost of the damage that the tenants had done. 
At first Mrs S[redacted] wrote that the security deposit wouldn't be enough to cover all the damage. Then they changed their mind and Mrs J[redacted] asked me at the last minute to prorate and pay for part of the damage. That's unacceptable.
I shouldn't be going through such a stressful ordeal when I'm paying a company to do it. I'm having to get involved and to get the damage fixed since they won't do it. They don't want to take responsibility for the Security Deposit Statement, they told me their are going to include the note "Per owners' instructions" since they are afraid of dealing with the tenants.
Therefore, I'm rejecting Mr.  S[redacted] response and reconfirming my request for a full refund.
Regards,
[redacted]