Initial Business Response / [redacted] (1000, 7, 2015/04/28) */ Our application cover page states all applicants over the age of must apply if they are going to live at the propertyIt was discovered that her daughters listed on her application were over the age of and it was explained to her that they too must applyIt was also explained to her, again, about credit, rental history, etcWe still received the additional applications and credit fee money after explaining everything to Ms [redacted] again Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/05/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) On Friday, April 3, RMS talked to my employer and confirmed employment historyOn the same day, someone talked to my current landlord who provided an excellent reference for meOn Tuesday, April I received a telephone call from RMs stating that my application "looked good." She then explained that I needed to provide applications for my two daughters before I could get final approvalSo I took an hour off of work and went in the next morning and provided them my daughters' applications along with $in cash for the credit check feesI had written a check for me, but they held it (even though they processed everything without cashing it) and gave it back stating they needed cashI went to an ATM and brought back cashThat was Wednesday, April Never heard anything back so I called on Friday, April in the morning and then twice in the afternoon before somebody finally told me I was denied because my landlord gave a bad referenceThis was totally false! Why would they tell me on Tuesday that everything looked good, ask me to provide applications for my daughters and pay an additional $50, then tell me I got a bad reference from my landlord on the Friday, April 3? If they had, in fact, received a bad reference from my landlord on Friday, why would they tell me on Tuesday everything looked good, ask me to do the additional applications and pay another $if the reason I was not approved was due to a bad reference? It makes no senseI believe they knew all along they were not going to rent to me, but wanted the application fees for my daughters before telling me they weren't going to rent to meThis is the reason I want the $for my daughters' applicationsIt is fraud if you ask me Final Consumer Response / [redacted] (4200, 20, 2015/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) My brother is friends with owner, [redacted] , and he told me this after speaking with Mr [redacted] I did not disregard the application requirements intentionally; was just doing what I was told by information relayed by Mr [redacted] to my brotherThis still does not explain why I was told (as you indicate) that my application looked good on Tuesday and on Friday I was told that I didn't qualify from something my current landlord supposedly said (which, in fact, was a lie that RMS made up to suit them) the previous FridayAgain, I was strung along just to get those applications for my daughters in, plus fees, only to be deniedMr [redacted] told me he would help meThis was no helpI took off work (which cost me money) to comply the very next day after being told they really needed my daughters applicationsI was very excited and cooperativeI did everything that was asked only to be cheated out of $I want a refundI am not backing downI totally regret applying with RMSRMS is not customer friendly, just money hungry Final Business Response / [redacted] (4000, 18, 2015/05/19) */ This consumer disregarded our application requirements by NOT turning in her daughters applications at the same time she turned in her applicationThe first page of our application specifically states that EVERYONE over the age of must submit an applicationYes she was told 'her' application looked good, but then we discovered her daughters were over the age of and they had not submitted their applicationsI spoke to the consumer and explained why the daughters must submit their applications and what we look forAt that time she tried to tell me she was told by her brother that her daughters did not have to applyThis was not correct on the part of her brotherShe then made the choice to go ahead and submit her daughters applications, AFTER I again had explained what we look for
Initial Business Response / [redacted] (1000, 5, 2016/06/09) */ Contact Name and Title: [redacted] Gen Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @realtymanagement.com This gentleman submitted his day notice and failed to move out and turn in keysHe was charged rent until we received his keys on the 16thThe supervisor called him and left a message regarding the initial move-out inspection and did not receive a call backShe then posted a notice to enter and entered the unit on June 15th and took picturesShe then called the tenant again and requested keys as per the requirement on the security deposit form he signed when he initially rented the unitKeys were received on the 16th I, too, recently returned a call to this gentleman, June 2nd at 3:PM, who then showed up in my office the next day, stating he never got my message of which was left on his voicemail He was refunded the cleaning costs, in good faith, because he didn't get an initial walkthru prior to move-outHe was charged for days rent to the time we received keys and for standing late charges and 3-day fees on his account as well as a PGE bill
Initial Business Response / [redacted] (1000, 5, 2014/01/17) */ This person has only received an 'ESTIMATED' statement of depositThe work is still in progressShe has been told in a prior verbal conversation of this and that as soon as the work is complete as revised/final statement of deposit would be sent to her
Initial Business Response / [redacted] (1000, 12, 2015/01/15) */ Attached please find a copy of the contract for [redacted] , the above complainantHis contract clearly states that the rent is late if it is paid after the first of the month Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 14, 2015/01/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The practices of the business have been very poor and have caused hardships and inconveniences for parties involvedI am not satisfied with the response or consideration taken of the offices errors Final Consumer Response / [redacted] (4200, 21, 2015/01/16) */ The landlords loss is "deemed" to be the amount of unpaid rent and interestThe legal rate of 10% a yearCharging for being four days late is not in fact 10% of the unpaid rentAccording to Ca state law the landlord only suffered and is only due the amount of past due rent with interest as liquidated damagesTherefore given the legal interest rate and known unpaid balance of $for four days, It shall not be impracticable nor extremely difficult to assess the landlords losses as stated in the contract; and therefore I as the tenant should not be charged more than the loss
On September 10th, our AC unit went out in our apartmentThe temperature throughout the night was in the 90s with a low of during nightTHe next morning September 11th, the temperature inside the apartment was at degreesWe contacted the after hours emergenecy number and when doing so were told that their "on call' reps/tech were not availableSeptember 12th, at 730am we contacted RMS local number, and we were told because our deadbolt was locked the tech could not get into the apartmentWe took time out of day to go at noon, which we told the tech we would be home, to unlock the doorAt 215pm on September 12th, we again called RMS, they stated that tech came out at noon and spoke with us face to face ( a blatant lie), as I was home from 12-215pmI then called RMS for the 4th time, and the story changedThe tech told RMS that he came to unit, and AC unit was fixed out 1109amThis entire experience has me irrate, how would tech know if unit was fixed if he could not get inside unit
Initial Business Response /* (1000, 7, 2015/05/12) */
Contact Name and Title: *** ***, Gen Mgr
Contact Phone: XXXXXXXXXX
Contact Email: ***@realtymanagement.com
This tenant has made requests for repairs, once in March and once in April Both times an AC repair tech was
sent out to repair the ACAt this time, as far as we know, the AC has been repaired and is in working orderThe tenant has not called in any additional repairs needed
*** ***
General Manager
Realty Management Services
Initial Business Response /* (1000, 5, 2015/11/17) */
We have no work orders from any tenant that this or any other sprinkler was broken on this property
We no longer manage this propertyThis property was sold
Initial Consumer Rebuttal /* (3000, 7, 2015/11/17) */
(The
consumer indicated he/she DID NOT accept the response from the business.)
When they were "responsible" for the property they should have maintained the property with their gardener I believe it's still their fault this should remain on record for the next tenants that they have to be careful who they rent fromAlso, doesn't matter who the owner is , the owner hires the property management to take care of it while it's still in their possession which they failed to do
Final Business Response /* (4000, 9, 2015/11/18) */
I am sorry this neighbor is not happy with our response however, we cannot fix something that we are unaware of that if brokeThe tenants occupying this property, a 4-plex, did not report any broken sprinklers or any indication of a sign of a broken sprinklerThe sprinklers are not running when the gardening service
Upon receipt of *** ***' call, she stated her husband told her of the broken sprinkler days prior to her call to our officeThe gardening company came out within hours of receipt of the call from *** ***
This property was sold and management was transferred
Thank you
Final Consumer Response /* (4200, 11, 2015/11/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have no further comments for this business they can see how badly they are rated on Yelp, if anyone doesn't believe meThey aren't responsible point blankI called them out on it and I hope this complaint stays here to warn people of how careless they can be with their properties
Initial Business Response /* (1000, 7, 2015/04/28) */
Our application cover page states all applicants over the age of 18 must apply if they are going to live at the property. It was discovered that her 2 daughters listed on her application were over the age of 18 and it was explained to...
her that they too must apply. It was also explained to her, again, about credit, rental history, etc. We still received the additional applications and credit fee money after explaining everything to Ms. [redacted] again.
Initial Consumer Rebuttal /* (3000, 9, 2015/05/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On Friday, April 3, RMS talked to my employer and confirmed employment history. On the same day, someone talked to my current landlord who provided an excellent reference for me. On Tuesday, April 7 I received a telephone call from RMs stating that my application "looked good." She then explained that I needed to provide applications for my two daughters before I could get final approval. So I took an hour off of work and went in the next morning and provided them my daughters' applications along with $75 in cash for the credit check fees. I had written a check for me, but they held it (even though they processed everything without cashing it) and gave it back stating they needed cash. I went to an ATM and brought back cash. That was Wednesday, April 8. Never heard anything back so I called on Friday, April 10 in the morning and then twice in the afternoon before somebody finally told me I was denied because my landlord gave a bad reference. This was totally false! Why would they tell me on Tuesday that everything looked good, ask me to provide applications for my daughters and pay an additional $50, then tell me I got a bad reference from my landlord on the Friday, April 3? If they had, in fact, received a bad reference from my landlord on Friday, why would they tell me on Tuesday everything looked good, ask me to do the additional applications and pay another $50 if the reason I was not approved was due to a bad reference? It makes no sense. I believe they knew all along they were not going to rent to me, but wanted the application fees for my daughters before telling me they weren't going to rent to me. This is the reason I want the $50 for my daughters' applications. It is fraud if you ask me.
Final Consumer Response /* (4200, 20, 2015/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My brother is friends with owner, [redacted], and he told me this after speaking with Mr. [redacted]. I did not disregard the application requirements intentionally; was just doing what I was told by information relayed by Mr. [redacted] to my brother. This still does not explain why I was told (as you indicate) that my application looked good on Tuesday and on Friday I was told that I didn't qualify from something my current landlord supposedly said (which, in fact, was a lie that RMS made up to suit them) the previous Friday. Again, I was strung along just to get those applications for my daughters in, plus fees, only to be denied. Mr. [redacted] told me he would help me. This was no help. I took off work (which cost me money) to comply the very next day after being told they really needed my daughters applications. I was very excited and cooperative. I did everything that was asked only to be cheated out of $50. I want a refund. I am not backing down. I totally regret applying with RMS. RMS is not customer friendly, just money hungry.
Final Business Response /* (4000, 18, 2015/05/19) */
This consumer disregarded our application requirements by NOT turning in her daughters applications at the same time she turned in her application. The first page of our application specifically states that EVERYONE over the age of 18 must submit an application. Yes she was told 'her' application looked good, but then we discovered her daughters were over the age of 18 and they had not submitted their applications. I spoke to the consumer and explained why the daughters must submit their applications and what we look for. At that time she tried to tell me she was told by her brother that her daughters did not have to apply. This was not correct on the part of her brother. She then made the choice to go ahead and submit her daughters applications, AFTER I again had explained what we look for.
Initial Business Response /* (1000, 5, 2016/06/09) */
Contact Name and Title: [redacted] Gen Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@realtymanagement.com
This gentleman submitted his 30 day notice and failed to move out and turn in keys. He was charged rent until we...
received his keys on the 16th. The supervisor called him and left a message regarding the initial move-out inspection and did not receive a call back. She then posted a notice to enter and entered the unit on June 15th and took pictures. She then called the tenant again and requested keys as per the requirement on the security deposit form he signed when he initially rented the unit. Keys were received on the 16th.
I, too, recently returned a call to this gentleman, June 2nd at 3:55 PM, who then showed up in my office the next day, stating he never got my message of which was left on his voicemail.
He was refunded the cleaning costs, in good faith, because he didn't get an initial walkthru prior to move-out. He was charged for 6 days rent to the time we received keys and for standing late charges and 3-day fees on his account as well as a PGE bill.
Initial Business Response /* (1000, 12, 2015/01/15) */
Attached please find a copy of the contract for [redacted], the above complainant. His contract clearly states that the rent is late if it is paid after the first of the month.
Sincerely,
[redacted]
Initial Consumer...
Rebuttal /* (3000, 14, 2015/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The practices of the business have been very poor and have caused hardships and inconveniences for parties involved. I am not satisfied with the response or consideration taken of the offices errors.
Final Consumer Response /* (4200, 21, 2015/01/16) */
The landlords loss is "deemed" to be the amount of unpaid rent and interest. The legal rate of 10% a year. Charging 59.70 for being four days late is not in fact 10% of the unpaid rent. According to Ca state law the landlord only suffered and is only due the amount of past due rent with interest as liquidated damages. Therefore given the legal interest rate and known unpaid balance of $995 for four days, It shall not be impracticable nor extremely difficult to assess the landlords losses as stated in the contract; and therefore I as the tenant should not be charged more than the loss.
Initial Business Response /* (1000, 5, 2014/01/17) */
This person has only received an 'ESTIMATED' statement of deposit. The work is still in progress. She has been told in a prior verbal conversation of this and that as soon as the work is complete as revised/final statement of deposit...
Initial Business Response / [redacted] (1000, 7, 2015/04/28) */ Our application cover page states all applicants over the age of must apply if they are going to live at the propertyIt was discovered that her daughters listed on her application were over the age of and it was explained to her that they too must applyIt was also explained to her, again, about credit, rental history, etcWe still received the additional applications and credit fee money after explaining everything to Ms [redacted] again Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/05/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) On Friday, April 3, RMS talked to my employer and confirmed employment historyOn the same day, someone talked to my current landlord who provided an excellent reference for meOn Tuesday, April I received a telephone call from RMs stating that my application "looked good." She then explained that I needed to provide applications for my two daughters before I could get final approvalSo I took an hour off of work and went in the next morning and provided them my daughters' applications along with $in cash for the credit check feesI had written a check for me, but they held it (even though they processed everything without cashing it) and gave it back stating they needed cashI went to an ATM and brought back cashThat was Wednesday, April Never heard anything back so I called on Friday, April in the morning and then twice in the afternoon before somebody finally told me I was denied because my landlord gave a bad referenceThis was totally false! Why would they tell me on Tuesday that everything looked good, ask me to provide applications for my daughters and pay an additional $50, then tell me I got a bad reference from my landlord on the Friday, April 3? If they had, in fact, received a bad reference from my landlord on Friday, why would they tell me on Tuesday everything looked good, ask me to do the additional applications and pay another $if the reason I was not approved was due to a bad reference? It makes no senseI believe they knew all along they were not going to rent to me, but wanted the application fees for my daughters before telling me they weren't going to rent to meThis is the reason I want the $for my daughters' applicationsIt is fraud if you ask me Final Consumer Response / [redacted] (4200, 20, 2015/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) My brother is friends with owner, [redacted] , and he told me this after speaking with Mr [redacted] I did not disregard the application requirements intentionally; was just doing what I was told by information relayed by Mr [redacted] to my brotherThis still does not explain why I was told (as you indicate) that my application looked good on Tuesday and on Friday I was told that I didn't qualify from something my current landlord supposedly said (which, in fact, was a lie that RMS made up to suit them) the previous FridayAgain, I was strung along just to get those applications for my daughters in, plus fees, only to be deniedMr [redacted] told me he would help meThis was no helpI took off work (which cost me money) to comply the very next day after being told they really needed my daughters applicationsI was very excited and cooperativeI did everything that was asked only to be cheated out of $I want a refundI am not backing downI totally regret applying with RMSRMS is not customer friendly, just money hungry Final Business Response / [redacted] (4000, 18, 2015/05/19) */ This consumer disregarded our application requirements by NOT turning in her daughters applications at the same time she turned in her applicationThe first page of our application specifically states that EVERYONE over the age of must submit an applicationYes she was told 'her' application looked good, but then we discovered her daughters were over the age of and they had not submitted their applicationsI spoke to the consumer and explained why the daughters must submit their applications and what we look forAt that time she tried to tell me she was told by her brother that her daughters did not have to applyThis was not correct on the part of her brotherShe then made the choice to go ahead and submit her daughters applications, AFTER I again had explained what we look for
Initial Business Response / [redacted] (1000, 5, 2016/06/09) */ Contact Name and Title: [redacted] Gen Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @realtymanagement.com This gentleman submitted his day notice and failed to move out and turn in keysHe was charged rent until we received his keys on the 16thThe supervisor called him and left a message regarding the initial move-out inspection and did not receive a call backShe then posted a notice to enter and entered the unit on June 15th and took picturesShe then called the tenant again and requested keys as per the requirement on the security deposit form he signed when he initially rented the unitKeys were received on the 16th I, too, recently returned a call to this gentleman, June 2nd at 3:PM, who then showed up in my office the next day, stating he never got my message of which was left on his voicemail He was refunded the cleaning costs, in good faith, because he didn't get an initial walkthru prior to move-outHe was charged for days rent to the time we received keys and for standing late charges and 3-day fees on his account as well as a PGE bill
Initial Business Response / [redacted] (1000, 5, 2014/01/17) */ This person has only received an 'ESTIMATED' statement of depositThe work is still in progressShe has been told in a prior verbal conversation of this and that as soon as the work is complete as revised/final statement of deposit would be sent to her
Initial Business Response / [redacted] (1000, 12, 2015/01/15) */ Attached please find a copy of the contract for [redacted] , the above complainantHis contract clearly states that the rent is late if it is paid after the first of the month Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 14, 2015/01/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The practices of the business have been very poor and have caused hardships and inconveniences for parties involvedI am not satisfied with the response or consideration taken of the offices errors Final Consumer Response / [redacted] (4200, 21, 2015/01/16) */ The landlords loss is "deemed" to be the amount of unpaid rent and interestThe legal rate of 10% a yearCharging for being four days late is not in fact 10% of the unpaid rentAccording to Ca state law the landlord only suffered and is only due the amount of past due rent with interest as liquidated damagesTherefore given the legal interest rate and known unpaid balance of $for four days, It shall not be impracticable nor extremely difficult to assess the landlords losses as stated in the contract; and therefore I as the tenant should not be charged more than the loss
On September 10th, our AC unit went out in our apartmentThe temperature throughout the night was in the 90s with a low of during nightTHe next morning September 11th, the temperature inside the apartment was at degreesWe contacted the after hours emergenecy number and when doing so were told that their "on call' reps/tech were not availableSeptember 12th, at 730am we contacted RMS local number, and we were told because our deadbolt was locked the tech could not get into the apartmentWe took time out of day to go at noon, which we told the tech we would be home, to unlock the doorAt 215pm on September 12th, we again called RMS, they stated that tech came out at noon and spoke with us face to face ( a blatant lie), as I was home from 12-215pmI then called RMS for the 4th time, and the story changedThe tech told RMS that he came to unit, and AC unit was fixed out 1109amThis entire experience has me irrate, how would tech know if unit was fixed if he could not get inside unit
Initial Business Response /* (1000, 7, 2015/05/12) */
Contact Name and Title: *** ***, Gen Mgr
Contact Phone: XXXXXXXXXX
Contact Email: ***@realtymanagement.com
This tenant has made requests for repairs, once in March and once in April Both times an AC repair tech was
sent out to repair the ACAt this time, as far as we know, the AC has been repaired and is in working orderThe tenant has not called in any additional repairs needed
*** ***
General Manager
Realty Management Services
Initial Business Response /* (1000, 5, 2015/11/17) */
We have no work orders from any tenant that this or any other sprinkler was broken on this property
We no longer manage this propertyThis property was sold
Initial Consumer Rebuttal /* (3000, 7, 2015/11/17) */
(The
consumer indicated he/she DID NOT accept the response from the business.)
When they were "responsible" for the property they should have maintained the property with their gardener I believe it's still their fault this should remain on record for the next tenants that they have to be careful who they rent fromAlso, doesn't matter who the owner is , the owner hires the property management to take care of it while it's still in their possession which they failed to do
Final Business Response /* (4000, 9, 2015/11/18) */
I am sorry this neighbor is not happy with our response however, we cannot fix something that we are unaware of that if brokeThe tenants occupying this property, a 4-plex, did not report any broken sprinklers or any indication of a sign of a broken sprinklerThe sprinklers are not running when the gardening service
Upon receipt of *** ***' call, she stated her husband told her of the broken sprinkler days prior to her call to our officeThe gardening company came out within hours of receipt of the call from *** ***
This property was sold and management was transferred
Thank you
Final Consumer Response /* (4200, 11, 2015/11/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have no further comments for this business they can see how badly they are rated on Yelp, if anyone doesn't believe meThey aren't responsible point blankI called them out on it and I hope this complaint stays here to warn people of how careless they can be with their properties
Initial Business Response /* (1000, 7, 2015/04/28) */
Our application cover page states all applicants over the age of 18 must apply if they are going to live at the property. It was discovered that her 2 daughters listed on her application were over the age of 18 and it was explained to...
her that they too must apply. It was also explained to her, again, about credit, rental history, etc. We still received the additional applications and credit fee money after explaining everything to Ms. [redacted] again.
Initial Consumer Rebuttal /* (3000, 9, 2015/05/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On Friday, April 3, RMS talked to my employer and confirmed employment history. On the same day, someone talked to my current landlord who provided an excellent reference for me. On Tuesday, April 7 I received a telephone call from RMs stating that my application "looked good." She then explained that I needed to provide applications for my two daughters before I could get final approval. So I took an hour off of work and went in the next morning and provided them my daughters' applications along with $75 in cash for the credit check fees. I had written a check for me, but they held it (even though they processed everything without cashing it) and gave it back stating they needed cash. I went to an ATM and brought back cash. That was Wednesday, April 8. Never heard anything back so I called on Friday, April 10 in the morning and then twice in the afternoon before somebody finally told me I was denied because my landlord gave a bad reference. This was totally false! Why would they tell me on Tuesday that everything looked good, ask me to provide applications for my daughters and pay an additional $50, then tell me I got a bad reference from my landlord on the Friday, April 3? If they had, in fact, received a bad reference from my landlord on Friday, why would they tell me on Tuesday everything looked good, ask me to do the additional applications and pay another $50 if the reason I was not approved was due to a bad reference? It makes no sense. I believe they knew all along they were not going to rent to me, but wanted the application fees for my daughters before telling me they weren't going to rent to me. This is the reason I want the $50 for my daughters' applications. It is fraud if you ask me.
Final Consumer Response /* (4200, 20, 2015/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My brother is friends with owner, [redacted], and he told me this after speaking with Mr. [redacted]. I did not disregard the application requirements intentionally; was just doing what I was told by information relayed by Mr. [redacted] to my brother. This still does not explain why I was told (as you indicate) that my application looked good on Tuesday and on Friday I was told that I didn't qualify from something my current landlord supposedly said (which, in fact, was a lie that RMS made up to suit them) the previous Friday. Again, I was strung along just to get those applications for my daughters in, plus fees, only to be denied. Mr. [redacted] told me he would help me. This was no help. I took off work (which cost me money) to comply the very next day after being told they really needed my daughters applications. I was very excited and cooperative. I did everything that was asked only to be cheated out of $50. I want a refund. I am not backing down. I totally regret applying with RMS. RMS is not customer friendly, just money hungry.
Final Business Response /* (4000, 18, 2015/05/19) */
This consumer disregarded our application requirements by NOT turning in her daughters applications at the same time she turned in her application. The first page of our application specifically states that EVERYONE over the age of 18 must submit an application. Yes she was told 'her' application looked good, but then we discovered her daughters were over the age of 18 and they had not submitted their applications. I spoke to the consumer and explained why the daughters must submit their applications and what we look for. At that time she tried to tell me she was told by her brother that her daughters did not have to apply. This was not correct on the part of her brother. She then made the choice to go ahead and submit her daughters applications, AFTER I again had explained what we look for.
Initial Business Response /* (1000, 5, 2016/06/09) */
Contact Name and Title: [redacted] Gen Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@realtymanagement.com
This gentleman submitted his 30 day notice and failed to move out and turn in keys. He was charged rent until we...
received his keys on the 16th. The supervisor called him and left a message regarding the initial move-out inspection and did not receive a call back. She then posted a notice to enter and entered the unit on June 15th and took pictures. She then called the tenant again and requested keys as per the requirement on the security deposit form he signed when he initially rented the unit. Keys were received on the 16th.
I, too, recently returned a call to this gentleman, June 2nd at 3:55 PM, who then showed up in my office the next day, stating he never got my message of which was left on his voicemail.
He was refunded the cleaning costs, in good faith, because he didn't get an initial walkthru prior to move-out. He was charged for 6 days rent to the time we received keys and for standing late charges and 3-day fees on his account as well as a PGE bill.
Initial Business Response /* (1000, 12, 2015/01/15) */
Attached please find a copy of the contract for [redacted], the above complainant. His contract clearly states that the rent is late if it is paid after the first of the month.
Sincerely,
[redacted]
Initial Consumer...
Rebuttal /* (3000, 14, 2015/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The practices of the business have been very poor and have caused hardships and inconveniences for parties involved. I am not satisfied with the response or consideration taken of the offices errors.
Final Consumer Response /* (4200, 21, 2015/01/16) */
The landlords loss is "deemed" to be the amount of unpaid rent and interest. The legal rate of 10% a year. Charging 59.70 for being four days late is not in fact 10% of the unpaid rent. According to Ca state law the landlord only suffered and is only due the amount of past due rent with interest as liquidated damages. Therefore given the legal interest rate and known unpaid balance of $995 for four days, It shall not be impracticable nor extremely difficult to assess the landlords losses as stated in the contract; and therefore I as the tenant should not be charged more than the loss.
Initial Business Response /* (1000, 5, 2014/01/17) */
This person has only received an 'ESTIMATED' statement of deposit. The work is still in progress. She has been told in a prior verbal conversation of this and that as soon as the work is complete as revised/final statement of deposit...
would be sent to her.