We are an indirect lender for a variety of financial institutions As such, we work to set up the financing for customers through us as the originating lender We collect the personal credit information from the customer and relay it to the financial institutions to set up the potential financing The approval is based on the information given, and they do require proof of the information given, from time to time When [redacted] came to us to purchase a vehicle, we gave her the vehicle in good faith believing that she would be able to provide proof of the income she listed on her application for credit [redacted] was unable to provide satisfactory proof of income to the financial institution we were attempting to get the financing set up with ( [redacted] ***) We made numerous attempts to secure the proper proof to get [redacted] to accept the financing, but [redacted] stopped respondingWe are the lender on these contracts until we find a financial institution willing to accept the assignment of the contract to them We had financing set up as long as we could provide the proof of income that was quoted on the application Since we had given the vehicle to [redacted] and she was non-responsive to our requests to come in so that we could find a solution to the problem I had spoken to [redacted] and explained that the bank would not accept the assignment due to her inability to provide the proper proof of income She expressed her wanting to unwind the deal completely after driving the vehicle for over a month and told me that she wanted more money for her trade than what we had allowed her on the original purchase agreement I stated that we could undo the deal, but that her trade had already been sent to auction and sold; that we could refund her the amount we had allowed her ($2200) but that was not good enough for [redacted] , she said she felt $was what she wanted She justified that cause that is what [redacted] said the retail value of her car was, and that since she did not have her car and she would not return our car unless that is what we gave herUnable to reach an acceptable solution to the problem, I called [redacted] numerous times to advise her that we still had a valid retail installment contract with us being the lender; and that she would need to make the payments to us I called her on august 12th to advise her that her payment would be due on Monday August 15, I called her again on August 15th asking for her remittance of her payment I called again the next day advising her that she was in default of the retail installment contract that she had with us and that if she did not remedy this immediately there would be consequences days were given for [redacted] to make the payment, when she did not, we exercised our right to repossess the vehicle under the security agreement given to us in the retail installment contractI explained that if she wanted her vehicle back that she would need to follow the provisions set forth in the retail installment in case of a default I did also extend a possible compromise that we would be willing to work out with her, the exact details were not known at the time of our last conversation If there are any other questions please feel free to contact meJoseph G-Inventory Director
The customer originally came in on 1/20/in regards to a SES light on the dash which we diagnosed as an issue with the purge valve The issue was addressed and the customer was not charged for this repair The customer was having as issue shortly after this with the [redacted] which was not present at the time of sale or when they came in for service the first time around They were directed to a Certified [redacted] dealership on how to properly address this as only [redacted] could reset The customer contacted the Store Manager, Jay ***, with their concerns and how they could get out of the vehicle At the time they came in 04/01/2016, they were not able to secure financing for a vehicle without a co-signer or more money down The customer then came back in on 04/21/for a front end noise It ended up being sway bar links, both sides were replaced and there was no charge to the customer
Since the Rejection I have spoke with [redacted] and we are going to try another scenario to get her out of her current vehicle Also, I have agreed to pay for a key she purchased back in January for the "***" System in the [redacted] I am continuing to work with her to appease her dissatisfaction with the vehicle [redacted] and her mother are sending me an Online Credit Application, for her mother, so I can try to secure financing on a new vehicle for her We will be in touch Saturday 05/06/ Thanks
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] purchased the [redacted] on May 13th from our Wolcott Location The customer opted out of purchasing any extended mechanical coverage for the vehicle The vehicle did qualify for coverage under the NYS Limited Used Vehicle Warranty which was a Day or 3,mile warranty, whichever came first I have attached the document which states the exact components we are required to cover It also states the items we are not responsible for Also, attached are the repair orders from both my Wolcott Service facility as well as, [redacted] *** Both determined that there was physical damage to the [redacted] which caused the front detection to not work As a courtesy to [redacted] we agreed to look at and cover some of these components even though he as out of the NYS Limited Used Vehicle Warranty and we are not required to cover those items in the first place I believe this is an inadequate complaint and have tried to resolve [redacted] 's issues with the vehicle Thank you
Auto outlet took 26 days to tell me the bank was not going to finance, then blamed me for not providing proof of a rental income. I provided bank statements and asked if a statement was needed from my tenent. I have a text message as proof that I offered a statement from my tenent. I was told multiple times by both Scott and Joe that there was no valid contract since the bank would not finance, yet when Joe called and left a voicemail regarding payments to the dealership, he said there is still a contract, and stated they would like to get me financed in another vehicle, in the very same voicemail. So, if there were a valid contract, why would he be pushing me to finance a different vehicle? I would like to point out that the bill of sale contract was never signed by Auto Outlet. All I have asked for is for my trade to be returned, or a fair value for it, since it was sold before the deal was finalized. There is, on the bill of sale, a notice to consumer that states if you are entitled to a refund in connection to this transaction, and your trade cannot be returned to you, you are entitied to an amount based on [redacted] used car guide, not the value listed on the document. I have been told by Joe that I am not entitled to a refund of my trade and that my only option is to pay for the car or finance a different vehicle with them. Again, I asked for my trade to be returned to me and when it could not, I asked for a fair price for my trade. This business has taken advantage of others and names can be provided.
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. As long as the dealer keeps to their word of refunding me the money for they key we have put into the car. We did not come to a solution to get into another vehicle so I hope they keep to their word to refund me. If they do not I will be forced to file against them again. Regards, [redacted]
We are an indirect lender for a variety of financial institutions As such, we work to set up the financing for customers through us as the originating lender We collect the personal credit information from the customer and relay it to the financial institutions to set up the potential financing The approval is based on the information given, and they do require proof of the information given, from time to time When [redacted] came to us to purchase a vehicle, we gave her the vehicle in good faith believing that she would be able to provide proof of the income she listed on her application for credit [redacted] was unable to provide satisfactory proof of income to the financial institution we were attempting to get the financing set up with ( [redacted] ***) We made numerous attempts to secure the proper proof to get [redacted] to accept the financing, but [redacted] stopped respondingWe are the lender on these contracts until we find a financial institution willing to accept the assignment of the contract to them We had financing set up as long as we could provide the proof of income that was quoted on the application Since we had given the vehicle to [redacted] and she was non-responsive to our requests to come in so that we could find a solution to the problem I had spoken to [redacted] and explained that the bank would not accept the assignment due to her inability to provide the proper proof of income She expressed her wanting to unwind the deal completely after driving the vehicle for over a month and told me that she wanted more money for her trade than what we had allowed her on the original purchase agreement I stated that we could undo the deal, but that her trade had already been sent to auction and sold; that we could refund her the amount we had allowed her ($2200) but that was not good enough for [redacted] , she said she felt $was what she wanted She justified that cause that is what [redacted] said the retail value of her car was, and that since she did not have her car and she would not return our car unless that is what we gave herUnable to reach an acceptable solution to the problem, I called [redacted] numerous times to advise her that we still had a valid retail installment contract with us being the lender; and that she would need to make the payments to us I called her on august 12th to advise her that her payment would be due on Monday August 15, I called her again on August 15th asking for her remittance of her payment I called again the next day advising her that she was in default of the retail installment contract that she had with us and that if she did not remedy this immediately there would be consequences days were given for [redacted] to make the payment, when she did not, we exercised our right to repossess the vehicle under the security agreement given to us in the retail installment contractI explained that if she wanted her vehicle back that she would need to follow the provisions set forth in the retail installment in case of a default I did also extend a possible compromise that we would be willing to work out with her, the exact details were not known at the time of our last conversation If there are any other questions please feel free to contact meJoseph G-Inventory Director
The customer originally came in on 1/20/in regards to a SES light on the dash which we diagnosed as an issue with the purge valve The issue was addressed and the customer was not charged for this repair The customer was having as issue shortly after this with the [redacted] which was not present at the time of sale or when they came in for service the first time around They were directed to a Certified [redacted] dealership on how to properly address this as only [redacted] could reset The customer contacted the Store Manager, Jay ***, with their concerns and how they could get out of the vehicle At the time they came in 04/01/2016, they were not able to secure financing for a vehicle without a co-signer or more money down The customer then came back in on 04/21/for a front end noise It ended up being sway bar links, both sides were replaced and there was no charge to the customer
Since the Rejection I have spoke with [redacted] and we are going to try another scenario to get her out of her current vehicle Also, I have agreed to pay for a key she purchased back in January for the "***" System in the [redacted] I am continuing to work with her to appease her dissatisfaction with the vehicle [redacted] and her mother are sending me an Online Credit Application, for her mother, so I can try to secure financing on a new vehicle for her We will be in touch Saturday 05/06/ Thanks
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] purchased the [redacted] on May 13th from our Wolcott Location The customer opted out of purchasing any extended mechanical coverage for the vehicle The vehicle did qualify for coverage under the NYS Limited Used Vehicle Warranty which was a Day or 3,mile warranty, whichever came first I have attached the document which states the exact components we are required to cover It also states the items we are not responsible for Also, attached are the repair orders from both my Wolcott Service facility as well as, [redacted] *** Both determined that there was physical damage to the [redacted] which caused the front detection to not work As a courtesy to [redacted] we agreed to look at and cover some of these components even though he as out of the NYS Limited Used Vehicle Warranty and we are not required to cover those items in the first place I believe this is an inadequate complaint and have tried to resolve [redacted] 's issues with the vehicle Thank you
Auto outlet took 26 days to tell me the bank was not going to finance, then blamed me for not providing proof of a rental income. I provided bank statements and asked if a statement was needed from my tenent. I have a text message as proof that I offered a statement from my tenent. I was told multiple times by both Scott and Joe that there was no valid contract since the bank would not finance, yet when Joe called and left a voicemail regarding payments to the dealership, he said there is still a contract, and stated they would like to get me financed in another vehicle, in the very same voicemail. So, if there were a valid contract, why would he be pushing me to finance a different vehicle? I would like to point out that the bill of sale contract was never signed by Auto Outlet. All I have asked for is for my trade to be returned, or a fair value for it, since it was sold before the deal was finalized. There is, on the bill of sale, a notice to consumer that states if you are entitled to a refund in connection to this transaction, and your trade cannot be returned to you, you are entitied to an amount based on [redacted] used car guide, not the value listed on the document. I have been told by Joe that I am not entitled to a refund of my trade and that my only option is to pay for the car or finance a different vehicle with them. Again, I asked for my trade to be returned to me and when it could not, I asked for a fair price for my trade. This business has taken advantage of others and names can be provided.
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. As long as the dealer keeps to their word of refunding me the money for they key we have put into the car. We did not come to a solution to get into another vehicle so I hope they keep to their word to refund me. If they do not I will be forced to file against them again. Regards, [redacted]