Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ Contrary to the dramatic language employed by Mr [redacted] in an attempt to discredit our collection attempts, this is a clear, and thoroughly documented, dispute On Aug14th, 2014, Mr [redacted] signed a month lease agreement for a property managed by our agencyThe lease clearly indicates a modate of Aug16th, (not Sept1st, as stated) to May 15th, 2015, and includes specific verbiage pertaining to the resident's responsibility for cleaning, damages, unpaid rent, etcAt this time Mr [redacted] also received a MoInspection checklist to complete, along with a list of items commonly checked during the final inspection On Oct6th, we received notification from Mr [redacted] of his intent to vacate the property by Oct31st, 2014, thereby breaking the leaseDespite what Mr [redacted] claims, marketing efforts were initiated immediately thereafter in an attempt to fill the vacancy and offset Mr [redacted] 's financial obligationOn Oct17th, 2014, Mr [redacted] was mailed a notification of his right to an initial inspection of the unit prior to move-out, which would allow us the opportunity to discuss any deficiencies believed to be the resident's responsibility prior to relinquishing possession, in hopes of maximizing the deposit returnMr [redacted] failed to respond to this offer On Oct31st, we received Mr [redacted] 's key via USPS, along with a note in which he admits to inadvertently backing a moving truck into the rented property on Oct25th, 2014, causing considerable damage to the roof structureThe final inspection was conducted and then compared with the aforementioned inspection form submitted by Mr [redacted] shortly after move-in, providing the baseline by which responsibility for any charges was assessedOn Nov21st, 2014, an estimated final statement was issued to Mr [redacted] at the forwarding address provided in which the disposition of his security deposit was outlined; as we had yet to fill the vacancy, unpaid rent for the remaining term of his lease was listed, hence the need for an interim statement We successfully placed new residents in the home as of Dec20th 2014, ending Mr [redacted] 's financial obligation for rent, and on Dec31stthe final statement was sent showing the amended balance dueWhen we received no response, a second notice was issued Jan14th, 2015, which was returned "addressee unknown"On Jan16th, we received a letter from Mr [redacted] disputing the charges (with the notable exception of the roof repair, which he indicated a willingness to pay) and threatening legal action if we sought to collect; a new forwarding address was also supplied at that timeA response was issued Feb2nd, addressing his claims and issuing a final demand for paymentHaving received no response, on Apr1st, we re-issued a collection notice to the updated address, followed by a final notice on Apr24th, On Jun18th, 2015, absent any communication from Mr [redacted] in response to requests for payment, we initiated small claims actionGiven the most recent address of record was roughly hours away, a process server in that area was retained the following day, but quickly learned that the Mr [redacted] had not resided the address he had provided in the past year (approximately)It was later determined that Mr [redacted] was still living locally and working for the same employer; he has since been served and a court appearance is pending Our agency takes pride in being thorough, yet fair, in assigning responsibility for expenses, while at the same time recognizing that we're not perfect, and as such we're always willing to have an open dialog if someone feels they've been mistakenly charged; at no time did Mr [redacted] make an effort to engage in any such discussionThat said, the overwhelming majority of the charges against Mr [redacted] 's deposit stem from the admitted roof damages and rent for the days of vacancy loss before a new resident could be placedWe make painstaking efforts to document each step of our transactions, and as such, can provide copies of all contracts, correspondence (including USPS proof of mailing), receipts/invoices, photos of conditions and damages, etc., which we will gladly remit for consideration upon request We greatly appreciate the opportunity to respond in this matter; should any questions arise, we would be happy to discuss them with you
Initial Business Response /* (1000, 5, 2015/07/13) */
Contrary to the dramatic language employed by Mr. [redacted] in an attempt to discredit our collection attempts, this is a clear, and thoroughly documented, dispute.
On Aug. 14th, 2014, Mr. [redacted] signed a 9 month lease agreement for a property...
managed by our agency. The lease clearly indicates a move-in date of Aug. 16th, 2014 (not Sept. 1st, as stated) to May 15th, 2015, and includes specific verbiage pertaining to the resident's responsibility for cleaning, damages, unpaid rent, etc. At this time Mr. [redacted] also received a Move-In Inspection checklist to complete, along with a list of items commonly checked during the final inspection.
On Oct. 6th, 2014 we received notification from Mr. [redacted] of his intent to vacate the property by Oct. 31st, 2014, thereby breaking the lease. Despite what Mr. [redacted] claims, marketing efforts were initiated immediately thereafter in an attempt to fill the vacancy and offset Mr. [redacted]'s financial obligation. On Oct. 17th, 2014, Mr. [redacted] was mailed a notification of his right to an initial inspection of the unit prior to move-out, which would allow us the opportunity to discuss any deficiencies believed to be the resident's responsibility prior to relinquishing possession, in hopes of maximizing the deposit return. Mr. [redacted] failed to respond to this offer.
On Oct. 31st, 2014 we received Mr. [redacted]'s key via USPS, along with a note in which he admits to inadvertently backing a moving truck into the rented property on Oct. 25th, 2014, causing considerable damage to the roof structure. The final inspection was conducted and then compared with the aforementioned inspection form submitted by Mr. [redacted] shortly after move-in, providing the baseline by which responsibility for any charges was assessed. On Nov. 21st, 2014, an estimated final statement was issued to Mr. [redacted] at the forwarding address provided in which the disposition of his security deposit was outlined; as we had yet to fill the vacancy, unpaid rent for the remaining term of his lease was listed, hence the need for an interim statement.
We successfully placed new residents in the home as of Dec. 20th 2014, ending Mr. [redacted]'s financial obligation for rent, and on Dec. 31st. 2014 the final statement was sent showing the amended balance due. When we received no response, a second notice was issued Jan. 14th, 2015, which was returned "addressee unknown". On Jan. 16th, 2015 we received a letter from Mr. [redacted] disputing the charges (with the notable exception of the roof repair, which he indicated a willingness to pay) and threatening legal action if we sought to collect; a new forwarding address was also supplied at that time. A response was issued Feb. 2nd, 2015 addressing his claims and issuing a final demand for payment. Having received no response, on Apr. 1st, 2015 we re-issued a collection notice to the updated address, followed by a final notice on Apr. 24th, 2015.
On Jun. 18th, 2015, absent any communication from Mr. [redacted] in response to requests for payment, we initiated small claims action. Given the most recent address of record was roughly 3 hours away, a process server in that area was retained the following day, but quickly learned that the Mr. [redacted] had not resided the address he had provided in the past year (approximately). It was later determined that Mr. [redacted] was still living locally and working for the same employer; he has since been served and a court appearance is pending.
Our agency takes pride in being thorough, yet fair, in assigning responsibility for expenses, while at the same time recognizing that we're not perfect, and as such we're always willing to have an open dialog if someone feels they've been mistakenly charged; at no time did Mr. [redacted] make an effort to engage in any such discussion. That said, the overwhelming majority of the charges against Mr. [redacted]'s deposit stem from the admitted roof damages and rent for the 49 days of vacancy loss before a new resident could be placed. We make painstaking efforts to document each step of our transactions, and as such, can provide copies of all contracts, correspondence (including USPS proof of mailing), receipts/invoices, photos of conditions and damages, etc., which we will gladly remit for consideration upon request.
We greatly appreciate the opportunity to respond in this matter; should any questions arise, we would be happy to discuss them with you.
Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ Contrary to the dramatic language employed by Mr [redacted] in an attempt to discredit our collection attempts, this is a clear, and thoroughly documented, dispute On Aug14th, 2014, Mr [redacted] signed a month lease agreement for a property managed by our agencyThe lease clearly indicates a modate of Aug16th, (not Sept1st, as stated) to May 15th, 2015, and includes specific verbiage pertaining to the resident's responsibility for cleaning, damages, unpaid rent, etcAt this time Mr [redacted] also received a MoInspection checklist to complete, along with a list of items commonly checked during the final inspection On Oct6th, we received notification from Mr [redacted] of his intent to vacate the property by Oct31st, 2014, thereby breaking the leaseDespite what Mr [redacted] claims, marketing efforts were initiated immediately thereafter in an attempt to fill the vacancy and offset Mr [redacted] 's financial obligationOn Oct17th, 2014, Mr [redacted] was mailed a notification of his right to an initial inspection of the unit prior to move-out, which would allow us the opportunity to discuss any deficiencies believed to be the resident's responsibility prior to relinquishing possession, in hopes of maximizing the deposit returnMr [redacted] failed to respond to this offer On Oct31st, we received Mr [redacted] 's key via USPS, along with a note in which he admits to inadvertently backing a moving truck into the rented property on Oct25th, 2014, causing considerable damage to the roof structureThe final inspection was conducted and then compared with the aforementioned inspection form submitted by Mr [redacted] shortly after move-in, providing the baseline by which responsibility for any charges was assessedOn Nov21st, 2014, an estimated final statement was issued to Mr [redacted] at the forwarding address provided in which the disposition of his security deposit was outlined; as we had yet to fill the vacancy, unpaid rent for the remaining term of his lease was listed, hence the need for an interim statement We successfully placed new residents in the home as of Dec20th 2014, ending Mr [redacted] 's financial obligation for rent, and on Dec31stthe final statement was sent showing the amended balance dueWhen we received no response, a second notice was issued Jan14th, 2015, which was returned "addressee unknown"On Jan16th, we received a letter from Mr [redacted] disputing the charges (with the notable exception of the roof repair, which he indicated a willingness to pay) and threatening legal action if we sought to collect; a new forwarding address was also supplied at that timeA response was issued Feb2nd, addressing his claims and issuing a final demand for paymentHaving received no response, on Apr1st, we re-issued a collection notice to the updated address, followed by a final notice on Apr24th, On Jun18th, 2015, absent any communication from Mr [redacted] in response to requests for payment, we initiated small claims actionGiven the most recent address of record was roughly hours away, a process server in that area was retained the following day, but quickly learned that the Mr [redacted] had not resided the address he had provided in the past year (approximately)It was later determined that Mr [redacted] was still living locally and working for the same employer; he has since been served and a court appearance is pending Our agency takes pride in being thorough, yet fair, in assigning responsibility for expenses, while at the same time recognizing that we're not perfect, and as such we're always willing to have an open dialog if someone feels they've been mistakenly charged; at no time did Mr [redacted] make an effort to engage in any such discussionThat said, the overwhelming majority of the charges against Mr [redacted] 's deposit stem from the admitted roof damages and rent for the days of vacancy loss before a new resident could be placedWe make painstaking efforts to document each step of our transactions, and as such, can provide copies of all contracts, correspondence (including USPS proof of mailing), receipts/invoices, photos of conditions and damages, etc., which we will gladly remit for consideration upon request We greatly appreciate the opportunity to respond in this matter; should any questions arise, we would be happy to discuss them with you
Initial Business Response /* (1000, 5, 2015/07/13) */
Contrary to the dramatic language employed by Mr. [redacted] in an attempt to discredit our collection attempts, this is a clear, and thoroughly documented, dispute.
On Aug. 14th, 2014, Mr. [redacted] signed a 9 month lease agreement for a property...
managed by our agency. The lease clearly indicates a move-in date of Aug. 16th, 2014 (not Sept. 1st, as stated) to May 15th, 2015, and includes specific verbiage pertaining to the resident's responsibility for cleaning, damages, unpaid rent, etc. At this time Mr. [redacted] also received a Move-In Inspection checklist to complete, along with a list of items commonly checked during the final inspection.
On Oct. 6th, 2014 we received notification from Mr. [redacted] of his intent to vacate the property by Oct. 31st, 2014, thereby breaking the lease. Despite what Mr. [redacted] claims, marketing efforts were initiated immediately thereafter in an attempt to fill the vacancy and offset Mr. [redacted]'s financial obligation. On Oct. 17th, 2014, Mr. [redacted] was mailed a notification of his right to an initial inspection of the unit prior to move-out, which would allow us the opportunity to discuss any deficiencies believed to be the resident's responsibility prior to relinquishing possession, in hopes of maximizing the deposit return. Mr. [redacted] failed to respond to this offer.
On Oct. 31st, 2014 we received Mr. [redacted]'s key via USPS, along with a note in which he admits to inadvertently backing a moving truck into the rented property on Oct. 25th, 2014, causing considerable damage to the roof structure. The final inspection was conducted and then compared with the aforementioned inspection form submitted by Mr. [redacted] shortly after move-in, providing the baseline by which responsibility for any charges was assessed. On Nov. 21st, 2014, an estimated final statement was issued to Mr. [redacted] at the forwarding address provided in which the disposition of his security deposit was outlined; as we had yet to fill the vacancy, unpaid rent for the remaining term of his lease was listed, hence the need for an interim statement.
We successfully placed new residents in the home as of Dec. 20th 2014, ending Mr. [redacted]'s financial obligation for rent, and on Dec. 31st. 2014 the final statement was sent showing the amended balance due. When we received no response, a second notice was issued Jan. 14th, 2015, which was returned "addressee unknown". On Jan. 16th, 2015 we received a letter from Mr. [redacted] disputing the charges (with the notable exception of the roof repair, which he indicated a willingness to pay) and threatening legal action if we sought to collect; a new forwarding address was also supplied at that time. A response was issued Feb. 2nd, 2015 addressing his claims and issuing a final demand for payment. Having received no response, on Apr. 1st, 2015 we re-issued a collection notice to the updated address, followed by a final notice on Apr. 24th, 2015.
On Jun. 18th, 2015, absent any communication from Mr. [redacted] in response to requests for payment, we initiated small claims action. Given the most recent address of record was roughly 3 hours away, a process server in that area was retained the following day, but quickly learned that the Mr. [redacted] had not resided the address he had provided in the past year (approximately). It was later determined that Mr. [redacted] was still living locally and working for the same employer; he has since been served and a court appearance is pending.
Our agency takes pride in being thorough, yet fair, in assigning responsibility for expenses, while at the same time recognizing that we're not perfect, and as such we're always willing to have an open dialog if someone feels they've been mistakenly charged; at no time did Mr. [redacted] make an effort to engage in any such discussion. That said, the overwhelming majority of the charges against Mr. [redacted]'s deposit stem from the admitted roof damages and rent for the 49 days of vacancy loss before a new resident could be placed. We make painstaking efforts to document each step of our transactions, and as such, can provide copies of all contracts, correspondence (including USPS proof of mailing), receipts/invoices, photos of conditions and damages, etc., which we will gladly remit for consideration upon request.
We greatly appreciate the opportunity to respond in this matter; should any questions arise, we would be happy to discuss them with you.