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Rebate International

Business Services - General, Coupon Services

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Rebate International Reviews (48)

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User Judy Cler

I sent in for my 11% rebate on two items in July 2017. You are showing that my rebates were paid. However I have not received any credits from you. I am really disgusted with the service of your company. My rebate number is 1397000163904372842955305602. Please send me what I am due.


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User jlsoutherla2

I have not received a rebate check from Menards that says it was issued. I have sent an email to you and got an automatic reply that said you would contact me with 7 to 10 business days. Unfortunately, you have not responded and I feel stuck. There is no phone number to resolve the issue. I still have copies of the original receipts, but you have failed to do your part.


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User nerdlinger

sent in rebates in a timely manner etc, was checking on status at RI rebate site occasionally, noticed my rebate on underlayment was short $24.97. I bought 300 sq/ft with $24.97 rebate per 100 sq/ft. Should be $74.91. E-mailed RI and they responded

"RE: Rebate #6934 Laminate Underlayment Pad

According to the information received from the sponsor, your $74.91 rebate receipt has been adjusted down to $49.94 because of price adjustments, exchanges and/or returned merchandise.

Based on this information no additional money can be paid from this 04/07/17 purchase.

If you should happen to find another receipt related to the original purchase or rebate program, please forward a copy to our department, or attach to this email, and we will do our best to research your inquiry.

Rebates International
PO Box 99
Elk Mound, WI 54739-0099

I hope this information helps you out and we appreciate your continued business, along with your patience in this matter.

Thank you,

MJ Metza
Rebates International
www.rebateinternational.com
bm

Absolutely no returns or adjustments etc were ever made to this transaction. and no proof has been given of such. So they can just make things up as they go along to suit their needs? I have a copy of both the original receipt and rebate form to present, what do they have? Rhetoric. Any help would be much appreciated.

Gordy Stenberg
3107 35th ave s
Fargo ND 58104


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User Reviewer1756561

Review: I am waiting for a rebate from the Menards 11% rebate sale. I sent and email and I recieved a reply saying you will not honor my rebate because somebody on your end put Po box [redacted] instead of Po box [redacted]. I expect to have the check since I sent in all the receipts and rebate form.Desired Settlement: I want my rebate check and not to be scammed.

Business

Response:

I am sorry that Ms. [redacted] did not receive rebate #[redacted]. The credit check was inadvertently sent to an incorrect PO Box. It was returned to us as incorrectly addressed.We have reissued the rebate to her and Ms [redacted] should receive it in 10-14 days.


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User Reviewer1756565

Review: I have sent in a rebate to this company back in November 2013. The rebate is from Menards and it is for the amount of $5.12. It was postmarked before the expiration date. I am still waiting for this rebate!!!

This company has claimed 3 times that the rebate was sent but I have not seen anything!!! Through emails I have told them that I am still waiting..They have claimed that each time I inquired about my rebate that they have sent it out!!

Never have I received anything!!! They claim they stopped payment on the so called checks that were sent!!!

This last email I sent was on 4-23-14 and they said they mailed it out on 4-8-14. As of today which is 5-9-14 I have not seen a postcard yet!!

Through the emails that I sent....(8pages of them) they claim each and every time that they stopped payment on each one of the supossed postcards or checks!!! The person that keeps sending me the emails is [redacted].

I still am waiting since 11-19-13!!!!!!Desired Settlement: I would like the desired rebate check sent to me in the amount of $5.12 in a timely manner!!

I also would like something done with this company so they do not do this to any more people!!

Thank you!!!

Business

Response:

Thank you for giving us the opportunity to respond to Ms. [redacted] concerns.


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User Kristine S.

I sent in rebate slips worth $292.05 2 months ago and have not received my rebate. I have contacted rebates international by email multiple times just to find out they have no record of my rebates. I took pictures of each of my receipts as well as my completed rebate slips and the post marked envelope at the post office before sending my rebates off. There is no contact telephone number to reach anyone, only email in which you get generic email responses telling you that if you have not received your rebate after waiting 6-8 weeks then inquire.....I WAS ALREADY INQUIRING!!!! This is beyond frustrating and I am ready to take legal action!


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User Reviewer1756552

Review: I am having trouble getting my rebate from Menard. I'm attaching all of my correspondence back and forth with them for several months now and it has gotten me no where. I purchased Kitchen Countertops from Menard on 12/18/15 for $590.21. A week later they had an 11% Rebate promotion. I went to the front desk and ask if I could get the 11% rebate for the cabinets I had purchased and they said yes as long as it had not been longer than 14 days. I showed them my receipt and they gave me a Rebate form #4000. I filled it out, and put it in an envelope with my receipt and another rebate. They paid me $13.99 for the other rebate under #3905 but ignored my Kitchen countertops purchase. I wrote them a letter and sent the rebate form again, but they did not respond. I started e-mailing them since they have no contact number and you can see the responses I keep getting totally ignoring my request for the 11% rebate on the $590.21 I spent for Kitchen Countertops. Correspondence and receipts attached. [redacted]Desired Settlement: I would like the 11% Rebate Adjustment promised by Menards for the $590.21 I spent on Kitchen Cabinets December 18,2015.

Business

Response:

I am sorry that Ms [redacted] did not receive the rebate she expected. According to our records. the rebate was issued to her. However, the 11% price adjustment rebate that was in effect at the time of her purchase was not valid on items that were on sale at that time. I have contacted the rebate sponsor and have been advised that the discounts Ms [redacted] received on the sale items she purchased exceeded the amount of the rebate she is requesting. After recalculating Ms [redacted]' purchase, she did receive the correct amount for the rebate in question.We value Ms [redacted]' business and appreciate her understanding in this matter.Sincerely,[redacted]


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User Reviewer1756563

Review: In July 2013 the original receipts were sent to RI for the total receipt amount of $3081.24 (before tax) for rebate # 4303 (11% of the purchase price) with the expected rebate amount of $338.94.

Only the smallest receipt in the amount of $3.47 was processed and the rebate was issued for $0.38.

Tried to contact via the Customer Service link as well as having conversations with [redacted]rds customer services and still no answers.

Letter sent to RI on 4/24/2014 requesting explanation to the problem within 1 months otherwise will contact Revdex.com.

2 Letters received back dated 5/27/2014:

Letter 1 summary: The transaction for rebates #[redacted] (NOTE: incorrect rebate #) was submitted by a guest in Fox Lake, IL. RI only process original rebate receipts and the full quantitites purchased were paid out. We are unclear as to how this individual could get your original receipts. Based on these findings we can not issue any rebate money. If you have another receipt for the same program we will be happy to process for you.

Letter 2 summary: [redacted]rebated was paid out to you on 8/5/13 in the amout of $0.38. We will be happy to reissue if needed.

the problem is: multiple original receipts were send in one envelope and only the smallest receipt was processed. How could person in Fox Lake have my original receipts if I was the one who sent it to RI? I have only copies of all those receipts sent to them. Is it my responsibility to research who the person from Fox Lake is? How did this person got my original receipts if I sent those in one envelop?

Please, advice.

Thanks in Advance!Desired Settlement: Amount of full rebate $338.94-$0.38 (for received rebate) = $338.56

Business

Response:

Thank you for giving us the opportunity to respond to Mr. [redacted] concerns.


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User Vanessa s.

I have sent in 4 rebates in the last year to Rebates International for items I had purchased from Menards. I have never gotten my rebates. they owe me a total of $171.70. Every time I email the company all I get is an email back saying that they got my email and they will respond to it in 3 to 5 days.


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User Reviewer1756557

Review: I purchased Kayaks at Menards in April 2015 and was to get $60.00 back in rebates. Rebates International claims that they mailed me the rebate. I never received it and they claim that the rebate check was redeemed in Sioux Falls SD in July 2015. I have never been to Sioux Falls. I was in Canada on the date specified. The check was possibly stolen but not likely. I believe it to be a scam. I have contacted Rebates Intl and they will not issue me another check. This reflects on Menards as well. I will never purchase anything there again that involves a rebate. Menards needs to review their relationship with Rebates Intl.Desired Settlement: I would like to receive my $60.00 dollar rebate.

Business

Response:

Thank you for giving us the opportunity to respond to Mr. [redacted] concerns.I am sorry Mr. [redacted] did not receive the rebate that was sent to him. I am sure you understand that we have no control the mail. On 5/26/15 we sent the rebate to Mr. [redacted] at the address he provided to us certificate #[redacted]). If he feels it was stolen from the mail, we would respectfully suggest that he file a police report, since mail theft is a very serious crime. We are forwarding your correspondence, along with Mr. [redacted]'s file, to menards 'Security Department asking them to fully cooperate with any police investigation.We appreciate Mr. [redacted]'s cooperation in this matter.Sincerely,[redacted]


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User Reviewer1756581

Review: We purchased 9 oak panel doors from Menards. menards was advertising 11% off and 50 dollar rebates per door. We sent in all required information but never received our rebate check for 470.00. When we contacted Menards they advised us that the Rebate International proclaimed they issued us a rebate check Dec. 31, 2014. We explained to them that we had received nothing. The store manager told us there was nothing he could do, and that we needed to contact rebate international via email and work with them that way. Ive sent several emails requesting our rebate check. As to date, they have not responded to my emails. When I spoke with the Manager at menards he said there was nothing he could do..that our issue was with the rebate company not Menards. I disagree with this. I feel Menards should back us as they chose to employ rebate international. Please advise me what to do next. Thank you [redacted]Desired Settlement: We feel we have been treated unfairly and would rather receive a rebate check to spend where we want, but it was our understanding that the rebate check would be an in store credit so we will settle for that.

Consumer

Response:

From: [redacted]Date: Sat, May 30, 2015 at 4:53 AMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: [redacted]Hello and Thank you for your assistance in this matter. Rebate International has sent us the rebate credits in the amount of 470.06. I am hereby asking for the dispute to be closed.


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User Reviewer1756587

Review: In regards to getting my rebate from MenardsI have not yet receive an rebate 190.97 from March 29th 2014.I have called Menards and they have apologised and said they cant do anything about it.I have gone on the rebates international website and file a complaint and they have not responded.From last year with the rebates same thing I was given an fax number and I have left several faxes.Last year after threatening legal action I finally got the rebate.This time I have sent faxes and they have not responded.I am not the only person having this problem and it is wrong for this company to be saying they will give you these rebates then you never see the rebates.They need to be fully investigated and I am planning on putting an ad on Kijiji to find other people who have had issues with them as well.This has affected my business with Menards and they have been informed.Desired Settlement: I want my 190.97.It was their contract through Menards I bought so much I would get a refund which they have failed once again.If they cant refund what they say they need to be shut down.

Business

Response:

Thank yoy for giving us the opportunity to respond to Ms. [redacted] concerns.


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User Reviewer1756567

Review: I submitted 2 [redacted] receipts for an advertised 11% rebate. One was to be for $2.46 and the other for $80.35. I completed forms and mailed as instructed. I received only the rebate for the $2.46. I then began the lengthy process of trying to find out about the other amount owed me. I had to do this all by e-mail. I also ended up having to send copies of what I had sent in originally as well as our e-mail correspondence up to that point, which I did.

I heard back from them fairly promptly but only to tell me that received my information and were reducing/adjusting my rebate amount to $53.79. When I asked why I was told because of price adjustments, exchanges and/or returned merchandise. I have made NO adjustments to what I purchased with that receipt. Everything I bought to repair my home (almost $800) has been picked up and the receipt is as it was.Desired Settlement: I want the entire amount of my receipts, without further hassle. I should receive, in total a rebate for $82.81.

Business

Response:

Thank you for giving us the Opportunity to respond to Ms. [redacted] concerns.


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User Reviewer1756593

Review: I have submitted several rebates to this company over the past 8 months and have recieved all of them except the one that was a large amoountDesired Settlement: I want the rebate that I was entitled to.

Business

Response:

Thank you for giving us the opportunity to respond to [redacted] 's concerns. Please note that your letter dated 9/10/13 did not arrive until 9/ 17/13 requesting a reply within seven days. Please allow additional time with your request.

I am sorry that [redacted] did not receive the rebate he says he submitted in a timely manner. We have searched our record, and have found that [redacted]'s rebate was issued on 7/23/ 13, on bar-coded certificate #[redacted] . That credit was voided when

we received your letter and was reissued on 9/ 18/13, on bar-coded certificate #[redacted]. We value [redacted] business and trust that his complaint has been resolved.

Sincerely ,

[redacted], Supervisor

Rebate International

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.


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User Reviewer1756569

Review: A while back I made several purchases from [redacted] that came with rebates. I filled out those rebates for a total of 72 dollars. After failing to receive my rebate I contacted Rebate international asking them to reissue a replacement one as I had never received the first. I later found out that someone had stolen the rebate and used 40 dollars of the rebate on the very same day that I reported it missing to rebate international. I contacted rebate international reporting it had been fraudulently used and asked them to reissue a replacement rebate. Rebate international cancelled my rebate but failed to issue another one. I contacted rebate international and was informed by them that it wasn't their problem. I informed them that it was in fact their problem and that I expected them to reissue the rebate. Again I was informed that it wasn't their problem and further correspondence were ignored.

After this time I got a PO Box at my local Post Office to ensure that if there was in fact mail theft it would not be an issue an issue in the future. However, just prior to getting a PO Box I send rebate international one last rebate (purchases I had made prior to determining never to do business with them again). This second rebate was issued for 62 dollars and was sent to my former address but due the fact that the rebates have a "do not forward, return to sender First Class Mail" I knew that I would not get it at the current mailing address. I informed rebate international of this and received a response of you have to send duplicates of the rebate via the mail. I replied by informing them that they had all the information on their website (I quoted it to them from the website via copy and paste). The next reply I received was that the issue was under review and that I should wait 3-5 days for a reply(this is the same notice I received just prior to never receiving additional contacts on the first rebate). Being as though the deadline has come and gone....and because I am getting sick of the run around I have decided to contact the Revdex.com. Needless to say, I will never be doing business with them again!Desired Settlement: Like I said before, I do not want to do anymore business with rebate international. They have failed to live up to their part of the agreement and I want my money back in cash.... 1st rebate 72 dollars + 2nd rebate 62 dollars = $134.00. The money that was stolen was stolen from them...not me.

Business

Response:

Thank you for giving us the opportunity to respond to [redacted] concerns.


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User Reviewer1756577

Review: I sent in 2 rebate forms on items I had purchased at Menards. Rebate #[redacted] for $12.00 and #[redacted] for $5.29 on 1/13/16. They advise that a check has been issued in the amount of $17.29. Last 4 numbers of the check 0719. The forms I sent clearly stated my address as [redacted]. HOWEVER THEY CHANGED THE ADDRESS TO [redacted] AND SENT THE CHECK TO THAT ADDRESS. I have tried every way to contact Rebates International, however they will not communicate with any thing except email. I called Menards Corporate Office (They own Rebates International.) and was told again that they would only communicate with me by letter. I would like to talk with someone to see if that check has been cashed and, if not, can they stop payment on it? Or, are they going to issue me another check?Desired Settlement: Issue me another rebate check for $17.29.

Business

Response:

Thank you for giving us the opportunity to respond to Mr. [redacted] concerns.I am sorry that Mr. [redacted]'s rebate was inadvertently mailed to the incorrect address. We notified Mr. [redacted] on 2/22/16 that the original credit had been voided and a new one was being issued. The replacement credit should be arriving shortly.We value Mr. [redacted]'s business and trust this action will resolve his claim.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,


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User Reviewer1756583

Review: I sent in a rebate for a fireplace that we purchased at Menard's Store in Pekin IL - it was sent in within the dates allowed. When I contacted them, they said the fireplace was not purchased at the regular price, so I did not qualify for the rebate. When I bought the fireplace, the clerk gave me a rebate form to send in for $30.69 rebate, and also another rebate for a screw driver that was for just $.33.......Desired Settlement: All I want is the $30.69 rebate that I was told I would receive when I purchased the fireplace at Menard's. I did contact Menard's and the customer service girl said they have lot of problems with Rebate International - I asked her, then why do you still deal with them? She did not have an answer but said she also had problems with them..

So, I want my rebate of $30.69 for the fireplace, and the $.33 rebate for the screw driver.

Thank you very much.

Business

Response:

Thank you for giving us the opportunity to respond to Mr. [redacted] concerns.


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User Reviewer1756585

Review: I purchased a carpet pad in Menards back in May of 2014. One of the clerks in Menards gave me a slip to claim rebate for the pad. According to the slip, it says: Carpet Pad, PO Box 135 Elk Mound, WI 54739. Serial No. [redacted]. I sent the original receipt with a copy of the purchase total amount. However, I never heard anything from them. This month, I decided to communicate with the company only by e-mail because the company does not have any information to the public, except a box to send a message. I explained to them that I sent all the documents and I was wondering why they never received them. I received a response from them and a service rep told me to send the copies again. I sent them the copies again, and again, they told me they did not receive them. I called Menards and Menards verified the address. A supervisor from Menards told me that Menards has the same address I sent the documents.

Shortly after, I learned that the company PO Box is 99 not 135, but in the rebate slip does not say Po Box 99. I believe this company is deceiving people. The strange thing is that I never received my documents back from the mail. The post office always return the mail back when there is a wrong address.Desired Settlement: I want my rebate.

Consumer

Response:

I hope they send me the rebate. I hope they are honest to trust them.

I appreciate if you close the case.

Again, thank you so much!

Sincerely


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User Unhappy Customer

I purchased a couple appliances from Menards in Baraboo, WI. about 9 weeks ago. They had their 11% back rebate going on. I contacted Menards they first told me it would take 4-6 months to recieve my Rebate totaling close to $115.00 And told me to contact Rebate International and that they don't have anything to do with this rebate!!!!! Called them back again twice, got two different people and both told me that I should have the rebate back within 6-8 weeks in my hands. What a bunch of crap!!! I have been waiting for this rebate because I want to purchase a stove. The only reason I bought my appliances from Menards is because of this 11% back. You can only EMAIL rebates international and then their response is give them another 3-5 days to handle your email. What the [redacted]!!! It will be summer before I know what's going on. Well they said they sent my rebate out Feb 5th. It does not take no 14+ days to get that in the mail. Seriously!?! The stove Iam wanting to buy is only on sale until Feb 23rd and now it crunch time. Very Poor customer service on both ends. (Menards in Baraboo and Rebate International) I shouldn't have to for out another $115.00 at the time to buy this stove and then Menards will refund my account when I get my money back for the full amount of the stove and then minus the rebate??? WTH if Menards in Baraboo and Rebate International cannot handle the volume of Rebates within a timely manner and better customer service then DON'T do it! I am really starting to think I have been ripped off.


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User Reviewer1756559

Review: I made a purchase at Menards on May 28 2015, during this time they were offering a 11% mail in rebate. I made a purchase of $3760.39 and my receipt stated that my 11% rebate amount was $380.09. So I mailed in my rebate form to rebate international. The rebate form stated I should expect my rebate within six weeks. Well two months went by and still nothing. When I checked the status of my rebate on their website, nothing. So I looked for a customer service number but the only option was to send a email. I sent an email and the only response I received was that they were still sorting through the rebates. So now it has been three months and still no response from rebate international and no rebate check in the mail.Desired Settlement: I would like for rebate international to send me my rebate check as stated on my receipt in the amount of $380.09.

Business

Response:

Thank you for the opportunity to respond to Ms. [redacted]s concerns.I am sorry that Ms. [redacted] did not receive her rebate when she expected it. We have a "target date" of 6-8 weeks from the final mailing date in which to process and issue rebates.The final mailing date for the rebate in question was 6/20/15, eight weeks from that date was 8/15/15. The rebate was issued to Ms [redacted] on 8/12/15. Due to the enormous volume ofrebate submission during this rebate period, processing did take longer than usual. However, it was processed during the stated processing window.We are glad that Ms [redacted] took advantage of the rebate offer and appreciate her understanding in this matter.Sincerely,[redacted]


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Rebate International rating

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Category: Business Services - General, Coupon Services

Address: P.O. Box 99, Elk Mound, WI, 54739

Website: http://www.rebateinternational.com/

155 people are currently seeking Rebate International contact information.