Rebatesrus

We have never sold a wrong size, color, or style to any of our customers, not one, not ever. This person is making a slanderous and completely false statement based on her own. Anything is possible, but this does not make it true. I can prove her accusations are false, but she can never prove...

something as untrue if it is actually true.When customers buy wigs from us, we let our customers take their time and look over the wigs at the fitting areas just as they would if they were buying it from any other store. If customers see anything that they do not like (color of the wig, size, style, etc.), we offer not to sell it.It was not necessary to play recorded video because I know exactly what happened that day. My associate was helping her for a 2-hours’ time, and she could not make her mind and kept switching with other wigs for 2 hours! She was ignoring what my associate was telling her about our store return policy from the start, and she was not sure what colors she wanted. She was too excited about purchasing a wig first time, and she was completely ignoring what my sales associate was telling her about out store policy. My associate once again double checked with her, asking her if everything was ok with the color and the style. She was told numerous times that she needs to make sure that the wigs were the right one that she wants because our wigs sales are final. She also had another last chance at the cash register from the cashier and was told that the wig sales would be final. We can say most certainly that our product was not found defective immediately upon receipt. We do open and inspect every single wig, which is merely one major reason why we have the policy to allow clients to refuse to accept any wigs upon examination at the counter.We make all effort to provide the best assistance in the industry, and as a result, we have a very manageable return policy which states as follows. “Due to sanitary reasons and various manufacturers' strict return policy, we do not offer refunds, returns or give exchanges for wigs.We take much contentment in all we do, and sure, we get defensive when somebody wrongly and publicly accuses us.” I do not understand her at all, but I do not wish her any ill will. Above all, she says she is a Christian and how could she wrongfully make a false statement over her mistake? Also, I am a Christian, although I have not done a great job of behaving like one in the past, but pride is sometimes a great thing to have, and sometimes it makes people (me) to become defensive when what we take so much pride in is wrongfully attacked. We are a family here at Beauty Emporium, so her complaints feel the same to me as if somebody is attacking my relationship, and I am unmistakably very sensitive to that issue. The unfortunate side of beauty supply sales is it takes the personal side out of the transaction, and there are people out there who will actually read this crap and believe it (like her) without ever going through and see the store return policy. We have all sales final signs everywhere in the store and make each customer read and acknowledged it before paying for the products.There is no end to a number of false accusations that she can conceive and leave me to defend because it would be a total waste of time. She entitled to her opinions and to express them wherever and however she likes, but blatantly false accusations that can harm someone’s reputation or livelihood is not a civil liberty.Although she was told many times that she needed to make her decision before paying for the items and now she came back and completely ignoring our store policy again, and embarrassed herself in front of daughter, may God Bless her anyway.