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Rebecca Bitzer & Associates

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Rebecca Bitzer & Associates Reviews (2)

Dear Revdex.com,
255, 255);">Thank you for informing us of a complaintAll of our clients are very important to us and our goal is to help all of our clients gain health and happiness. We offer a cardiometabolic and micronutrient panel that is assessed through a blood draw in our office and mailed to labs in *** and ***. We charge a fee of $that covers administrative and lab fees. The blood must be received in a timely manner. Unfortunately, due to weather (snow and ice), there was a delay in shipping. My client's blood was able to be analyzed by the lab in *** however, the sample sent to *** was not able to analyzed due to the weather delay.
I offered my client multiple dates for a redraw in our office as well as an offer for a phlebotomist to come to his home or work at no charge, at his convenience
My client requested a refund. In the spirit of customer service, as well as in the hopes of my client returning, we have sent him full refund of $250, along with his cardiometabolic report and a kind letterSincerely,
Shelley L***

Dear Revdex.com,Thank you for informing us of a complaint. All of our clients are very important to us and our goal is to help all of our clients gain health and happiness.  We offer a cardiometabolic and micronutrient panel that is assessed through a blood draw in our office and...

mailed to labs in [redacted] and [redacted].  We charge a fee of $250 that covers administrative and lab fees.  The blood must be received in a timely manner.  Unfortunately, due to weather (snow and ice), there was a delay in shipping.  My client's blood was able to be analyzed by the lab in [redacted] however, the sample sent to [redacted] was not able to analyzed due to the weather delay. I offered my client multiple dates for a redraw in our office as well as an offer for a phlebotomist to come to his home or work at no charge, at his convenience.  My client requested a refund.  In the spirit of customer service, as well as in the hopes of my client returning, we have sent him full refund of $250, along with his cardiometabolic report and a kind letter.Sincerely,Shelley L[redacted]

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Address: 7219 Hanover Pkwy Ste D, Greenbelt, Maryland, United States, 20770-2021

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