Rebekah Brooks Jewelry Reviews (2)
I bought a bracelet which was described by the clerk at Rebekah Brooks Jewelry in Northampton MA on August 10, 2013, as being an antique 12K floral bracelet. When I asked the clerk what the markings 1/20 on the interior of the bracelet meant, she told me that it was one of 20 bracelets like it that the manufacturer ([redacted]) made. I paid $250 for the bracelet. When I returned home I searched the web for more information and discovered that the information the clerk gave me was not the truth. The bracelet is not an antique and it is not 12K gold. The invoice states: "Antique 12K floral bracelet". I returned the bracelet the same day and asked for a refund. However, the store refuses to refund my money.Product_Or_Service: braceletDesired SettlementI would like my money refunded.
I ordered a white gold wedding band to match my engagement ring. I was lied to by the salesperson and the ring is yellow, not white.I went into the store and asked for a wedding band specifically to match my 18k white gold engagement ring. The salesperson recommended a lovely band that matched in design, but not in color. When I expressed trepidation about how yellow the ring was (my engagement band is white), I was told that the color difference was because my engagement ring is 18k and that I should spend [redacted] more for the 18k ring and that that ring would be whiter in color than the 14k in-store version. (I've since found out by talking to other jewelers that the opposite is true--18k rings are MORE yellow than 14k, not less). I called in my order, based on this salesperson's recommendation. When the ring came back, it was VERY yellow, in fact, more yellow than the in store ring and nowhere NEAR the color of my engagement ring. When I complained I was told "we never guaranteed it would match exactly"-exactly isn't a problem. It doesn't match AT ALL. My engagement ring is white. This ring is yellow. I've brought the ring to several other jewelers who do not think the ring is white gold-the ring is yellow, and would not, in their estimation, be classified as white gold. When I complained, I was told to send the ring back to be rhodium plated, which I did. This did not alter the color in any significant way. The wedding band is still VERY yellow. The store insists their ring is white gold, despite the testimony of the jewelers I've spoken to, and refuse to let me return the ring as it was a special order. Their only offer is to rhodium plate the ring AGAIN, which did not work AT ALL the last time. The jewelers I've spoken to do not think this would ever produce the desired result, and say that rhodium plating is a temporarily measure, which would have to be redone every 6-12 months for the rest of my life--I am hoping to wear this ring for the next 40+ years. At [redacted] per plating, I'm looking at an average of around [redacted] in rhodium plating over the ring's life--which certainly isn't worth it for a [redacted] ring. None of this was disclosed to me by the store. The ring is not the color I thought/was told I was ordering. They refuse to refund my money. Desired SettlementA full refund. Business Response Hi [redacted]We are in the process of resolving this with the customer. Her claims are inaccurate & we have already gone above & beyond to resolve what she perceives as a problem. We are trying yet again & she has said she will work with us rather than try go this route of returning the ring. Please advise what else we need to do regards settling the matter.Thank You,[redacted]