rebekah elstad, rgi, inc.

09 October 2016This letter provides you with a summary of the damages noted during the final walkthrough conducted on 03 October 2016.  You were notified of the scheduled walk through on Thursday, 29 September 2016, and I received confirmed of your acceptance of the walkthrough on Friday, 30 September 2016.  For your convenience, Landlord Tenant Walk Through Checklist General Conditions of Rental Unit and Premises, dated 01 December 2012 (hence forth, Attachment A) has been included.  Images have been cropped and the resolution has been reduced to 220 dpi in Attachment B.  Additional Images and Full Size images are available upon request.  If you elect to request the full-size images, please provide a USB 3.0 removable hard drive to Rebekah Elstad (note that "thumb drives" are not acceptable. A detailed cost estimate of repair is included as Attachment C.Summary of Damage:General (Required per Lease Section 33)•Condominium was not professionally cleaned prior to tenant's departure•Chimney was not professionally cleaned prior to tenant's departure•Air filters were not changed on the furnace/air condition unit•The premise, including the kitchen, walls, and windows are not thoroughly cleaned•Light bulb was not replaced prior to tenant's departure•Tenant Property (large, heavy pot on balcony) not removedLiving Room•Drapes and Window coverings have excessive (candle?) smoke damage and must be replaced•Fireplace glass was brokenDining Room•Drapes and Window coverings have excessive (candle?) smoke damage and must be replaced•Shelving has excessive (candle?) smoke damage and must be repaired (melted) and painted Bathroom (and Powder Room)•Excessive damage to both vanity (installed prior to tenant's occupation in 2012)•Excessive smoke damage to ceiling•Excessive damageto the light fixtureOther Areas (and Den)•Excessive damageto the shades and must be replaced•Excessive damageto the counter topQuestions and concerns may be submitted to Rebekah Elstad @ rebekah.elstad([redacted]. Regards,Rebekah *. Elstad

I'm not sure anyone is understanding the nature of the complaint. In order to clearly identify a) what Ms. Elstad is saying is truthful, she has to bring forth evidence of the condo before I lived there, and b) take into account normal wear and tear.Also, the nature of my complaint is NOT that I didn't have damages,or that I wouldn't pay for a cleaning, this is hype and exacerbated by the landlady. I am saying she made a complaint to replace two vanities that were clearly not in need of replacing at a QUOTE of $500 dollars each (not an estimate) as I requested, not [redacted]luding labor. This issue was taken to the District attorney's office, and I quote you that Rebekah wrote this letter to the District Attorney's Office:
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From: Elstad, Rebekah [mailto:rebekah.elstad@[redacted].[redacted]] 
Sent: Tuesday, October 18, 2016 10:20 AM
To: [redacted]. <[redacted]@fairfaxcounty.gov>; [redacted] <[redacted].[redacted]>
Cc: [redacted] <[redacted].[redacted]>
Subject: RE: Case Number [redacted] - Clarify Your Position With Regard to The complainant's Requested Resolution
Hi [redacted],
[redacted] does not seem to express any resolution. Based on the documentation showing before and after conditions of the condo, we will continue as before and will not be refunding the security deposit. We are not planning on charging [redacted] with the excess costs needed.
 
Thank you and let me know if you have any additional questions.
 
--Becky
 
Rebekah Elstad
[redacted]®, [redacted]. ([redacted]®)
[redacted] Fairfax, VA [redacted]
 
Office:  ###-###-#### x [redacted] 
Mobile: ###-###-####
rebekah.elstad@[redacted].[redacted]
 
 
Ms. Elstad never expressed that to me personally. She told the DA's office this after she was file with a small claim's suit, and never responded to me directly nor never gave me an appropriate estimate for the security deposit only.Ms. Elstad presented me with an estimate for thousands of dollars of damages that were not simply not true, and Ms. Elstad knows this. I have sent you photos of the condo when I signed for it, and it was dirty and in horrible condition. 
I responded with a resolution, to which Ms. Elstad rejected: Good Morning [redacted] does not seem to express any resolution. Based on the documentation showing before and after conditions of the condo, we will continue as before and will not be refunding the security deposit. We are not planning on charging [redacted] with the excess costs needed.”In response to Rebekah Elstad’s email, here is my resolution: I request an itemized document of the exact amount that Ms. Elstad is requesting to keep and not overages, so I can be clear. Ms. Elstad’s language was never clear in her original documentation:Let me clear. I would like an itemized document for the exact amount.  I do not want quotes. I want signed, dated estimates, from businesses, with the business names and contact details.I do not want to see quotes of what Ms. Elstad is requesting at the end of my contract with her.Itemization will include:a)     Names of the businesses and the phone numbers of the businesses with the specific actual estimates for services for THAT property, etc, THAT chimney, THAT condo size, NOT general quotes, (for example, cleaning services).b)    Copies of proper repairs-not just quotes, receipts of legitimate estimates from businesses.c)     I would also like the opportunity to replace any of the items myself at cost or pay for the services myself instead of choosing Ms. Elstad’s choice since the walk-through was done after my leaving and I was not invited to be present.  Hsd I not received this email:[redacted]-As we are well over the value of your security deposit, I would prefer pressing forward with the estimate as-is.  If this is acceptable to you, please sign and return Page 6 of Attachment A.If this is not acceptable, then I will obtain the final estimates for the above charges and provide you with an update to Attachment C.Questions and concerns may be submitted to Rebekah Elstad @ rebekah.elstad@[redacted].[redacted].--Becky                       To be clear to all parties involved, I will be neither bullied nor intimidated into signing a document such as this. I will accept no liability of thousands of dollars of replacement items and sign my name to it. If Ms. Elstad’s intent and expectation was to keep the security deposit as she quoted you in the initial email to you, Ms. Thompson, her email to me should reflect that exact amount and look like an itemization of the security deposit. The itemization should include real, dated, estimates with contact information and businesses not quotes. What Ms. Elstad’s email really looks like is yet another threat: “or she will then obtain the final estimates for the above charges and provide me with an update to Attachment C”.I have no intention with pressing forward at Fairfax County Courthouse if this is resolved here in a way that is satisfactory, and I informed the Fairfax County Courthouse as such when I filed the suit. They informed me that I had a 48-hour window of cancellation. If this is resolved within 48 hours (2 business days) prior to 0930 18 November 2016 satisfactorily, I can withdraw the suit from Fairfax County Court. Thank you,[redacted]On Nov 3, 2016, I was notified by the District Attorney's Office that Ms. Elstad rejected this resolution attempt to get a normal estimate done with exactly what she wanted (the security deposit), so we are moving forward with court.Thank you[redacted]

Please find the following attachments accompanying this letter:*Email Summary (email.pdf) highlighting that I am still waiting on labor costs for many items to include installing the glass fireplace door, installing vertical binds, installing the light fixture, installing the vanities, and...

repairing the dryer. The estimate is currently well over the$1,600 security deposit, and provided [redacted] the report to date. anticipate the above labor costs will be around $1,400 (based off of previous work performed), but do not have an official quote. This will increase the total damages to an estimated $5,281.71. I will ensure these quotes are included prior to the deadlines outlined in the signed lease, section 17.• Formal Letter Summarizing Damages ([redacted].pdf)• Attachment A: Landlord Tenant Walk Through Checklist General Condition of Rental Unit and Premises, dated 01 December 2012* Attachment B: images Reduced to 220 dpi* Attachment C: Detailed Cost Estimate of RepairIn addition to the signed landlord Tenant Walk Through Checklist General Condition of Rental Unit and Premises, dated 01 December 2012, that contradicts [redacted]'s claims of the state of the condo upon her move-in, have included a link to the condo's [redacted] listing so you can visually see the pre-rental state of the condo. http://[redacted].[redacted].com/DE.asp?ID-[redacted]I have attached the signed lease. Section 33 describes the moveout process. Please see Attachment D where [redacted] is informed of the final walkthrough (conducted within 72 hours of move out). Attachment D includes confirmation from [redacted] that the condo is ready for final move out inspection.Attachment E, and [redacted]'s signed Attachment A, visually shows that the vanities in both the bathroom and powder room were installed new. Attachment B shows the excessive damage to the vanities finish.[redacted]'s signed Attachment A acknowledges that the vertical blinds installed were new. These are fabric vertical blinds, are expensive, and now have excessive smoke damage. The blinds are being replaced with the same model/style/vendor, Horizontal blinds in the den were plastic binds and lessexpensive to repair.I am optimistic that I have included enough information to close this case, if you have any questions, can be contacted at:Rebekah ElstadRebekah. Elstad@[redacted].[redacted]###-###-####Regards, Rebekah Elstad