Reber & Zerbe Enterprises

I am responding to a claim sent to me by the Revdex.com concerning complaint ID [redacted] When we worked at this address, [redacted] was our contact for the sealer job, and it was [redacted] who paid for the workI do not understand how somebody else can file a complaint other than the person who paid for the work.We received a complaint from [redacted] that there were a few small cracks that did not fill properly, so we went back and sealed the cracks to her satisfaction, Later she called and requested that we brush seater over the crack filler, which we did for herI did not see any problems as a result of rain.We never requested payment until she was satisfied with our workAfter we brushed sealer over the crack filler (which we never received a request to do from any other customers in our 4o years of blacktopping) she paid for our workWe originally paved the driveway for her in 2009, and sealed the driveway in She was familiar with our work and our companyin March of this year, she was very disrespectful when she called, complaining about her driveway having a new crackWe never expressed or implied that sealing a driveway will prevent future crackingThe driveway is years old, as asphalt ages, it will crackNobody can guarantee that asphalt will not crack.We have provided a sealed driveway to her satisfaction in 2015, and feel that we have done more than should be expected to satisfy a customerIt is not our responsibility to provide free crack filling, and we will not work for disrespectful customers who have unreal expectations.Sincerely, Reber & Zerbe Enterprises

From: *** ***Date: Mon, May 2, at 7:PMSubject: Complaint # *** RebuttalTo: ***Cc: ***Complaint # ***We are rebutting the response from Reber and Zerbe because:The driveway should not be cracking less than one year after a resealing jobWe had a very mild winter and the only car using the driveway is a compact carIf the asphalt deteriorates as Reber and Zerbe state, why did they take our money for a resealing job when they could have sold us on a more expensive repaving or asphalt job? They never said that the driveway might crack again after a yearThey said that resealing lasts for three years, as it did the first time they resealed the driveway in I have attached photographs of the cracks for them to look atThe first crack pictured goes two thirds across the top of the drivewayReber and Zerbe's own website states that "We will execute all asphalt and paving services with expert skill and professionalism." I have attached screenshots for you to look atIf the job was done professionally the first time, they would not have needed to come back a second timeThe whole job was rushed because it was going to rain that afternoon and they had materials that had to be used up or end up having to been thrown awayWe have not been disrespectful at allSince I was the one who placed the order and wrote the check for payment, I had tried calling them many times since the end of FebruaryThey have never returned my callsMy daughter, *** ***, actually spoke to one of them and they said to her that we were no longer their customer and the person then hung up on herWho is being disrespectful there?All I want from them is to come out, see the state of the driveway, and fill the cracks properly this timeIf they were as expert and professional as their own website states, this should not be a problem.Thank you*** *** (Reber and Zerbe Customer)E-mail: *** *** (Her daughter and co-owner of the property)

I am responding to a claim sent to me by the Revdex.com concerning complaint ID ***When we worked at this address, *** *** was our contact for the sealer job, and it was *** *** who paid for the workI do not understand how somebody else can file a complaint other than the person
who paid for the work.We received a complaint from *** *** that there were a few small cracks that did not fill properly, so we went back and sealed the cracks to her satisfaction, Later she called and requested that we brush seater over the crack filler, which we did for herI did not see any problems as a result of rain.We never requested payment until she was satisfied with our workAfter we brushed sealer over the crack filler (which we never received a request to do from any other customers in our 4o years of blacktopping) she paid for our workWe originally paved the driveway for her in 2009, and sealed the driveway in She was familiar with our work and our companyin March of this year, she was very disrespectful when she called, complaining about her driveway having a new crackWe never expressed or implied that sealing a driveway will prevent future crackingThe driveway is years old, as asphalt ages, it will crackNobody can guarantee that asphalt will not crack.We have provided a sealed driveway to her satisfaction in 2015, and feel that we have done more than should be expected to satisfy a customerIt is not our responsibility to provide free crack filling, and we will not work for disrespectful customers who have unreal expectations.Sincerely, Reber & Zerbe Enterprises

From: *** ***Date: Mon, May 2, at 7:PMSubject: Complaint # *** RebuttalTo: ***Cc: ***Complaint # ***We are rebutting the response from Reber and Zerbe because:The driveway should not be cracking less than one year after a resealing jobWe had a very mild winter and the only car using the driveway is a compact carIf the asphalt deteriorates as Reber and Zerbe state, why did they take our money for a resealing job when they could have sold us on a more expensive repaving or asphalt job? They never said that the driveway might crack again after a yearThey said that resealing lasts for three years, as it did the first time they resealed the driveway in I have attached photographs of the cracks for them to look atThe first crack pictured goes two thirds across the top of the drivewayReber and Zerbe's own website states that "We will execute all asphalt and paving services with expert skill and professionalism." I have attached screenshots for you to look atIf the job was done professionally the first time, they would not have needed to come back a second timeThe whole job was rushed because it was going to rain that afternoon and they had materials that had to be used up or end up having to been thrown awayWe have not been disrespectful at allSince I was the one who placed the order and wrote the check for payment, I had tried calling them many times since the end of FebruaryThey have never returned my callsMy daughter, *** ***, actually spoke to one of them and they said to her that we were no longer their customer and the person then hung up on herWho is being disrespectful there?All I want from them is to come out, see the state of the driveway, and fill the cracks properly this timeIf they were as expert and professional as their own website states, this should not be a problem.Thank you*** *** (Reber and Zerbe Customer)E-mail: *** *** (Her daughter and co-owner of the property)

I am responding to a claim sent to me by the Revdex.com concerning complaint ID [redacted]. When we worked at this address, [redacted] was our contact for the sealer job, and it was [redacted] who paid for the work. I do not understand how somebody else can file a complaint other than the person...

who paid for the work.We received a complaint from [redacted] that there were a few small cracks that did not fill properly, so we went back and sealed the cracks to her satisfaction, Later she called and requested that we brush seater over the crack filler, which we did for her. I did not see any problems as a result of rain.We never requested payment until she was satisfied with our work. After we brushed sealer over the crack filler (which we never received a request to do from any other customers in our 4o years of blacktopping) she paid for our work. We originally paved the driveway for her in 2009, and sealed the driveway in 2012. She was familiar with our work and our company. in March of this year, she was very disrespectful when she called, complaining about her driveway having a new crack. We never expressed or implied that sealing a driveway will prevent future cracking. The driveway is 7 years old, as asphalt ages, it will crack. Nobody can guarantee that asphalt will not crack.We have provided a sealed driveway to her satisfaction in 2015, and feel that we have done more than should be expected to satisfy a customer. It is not our responsibility to provide free crack filling, and we will not work for disrespectful customers who have unreal expectations.Sincerely, Reber & Zerbe Enterprises

I am responding to a claim sent to me by the Revdex.com concerning complaint ID [redacted]. When we worked at this address, [redacted] was our contact for the sealer job, and it was [redacted] who paid for the work. I do not understand how somebody else can file a complaint other than the...

person who paid for the work.We received a complaint from [redacted] that there were a few small cracks that did not fill properly, so we went back and sealed the cracks to her satisfaction, Later she called and requested that we brush seater over the crack filler, which we did for her. I did not see any problems as a result of rain.
We never requested payment until she was satisfied with our work. After we brushed sealer over the crack filler (which we never received a request to do from any other customers in our 4o years of blacktopping) she paid for our work. We originally paved the driveway for her in 2009, and sealed the driveway in 2012. She was familiar with our work and our company. in March of this year, she was very disrespectful when she called, complaining about her driveway having a new crack. We never expressed or implied that sealing a driveway will prevent future cracking. The driveway is 7 years old, as asphalt ages, it will crack. Nobody can guarantee that asphalt will not crack.
We have provided a sealed driveway to her satisfaction in 2015, and feel that we have done more than should be expected to satisfy a customer. It is not our responsibility to provide free crack filling, and we will not work for disrespectful customers who have unreal expectations.
Sincerely,
Reber & Zerbe Enterprises