Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowThis is a stall tacticShe should have looked into it before responding This is not a resolution ! Regards, [redacted]
We here at Carroll Sons are sorry to hear about your complaintWe had performed a repair at the home in Merrimac MaThe price breakdown that was asked for was delivered in a timely manner after the customer was unsettled about the priceWe are not a company local to MerrimacThe Travel distance is between miles and miles from our office locationand a drive time of min-hour without trafficThe breakdown of cost reflects the $flat rate charge for being 25+ miles from our locationThe repair cost reflects the time an employee was at the property performing the job and the material that was usedThe set up fee of $reflects our overhead costs (workers compensation, liability insurance, initial gas,mileage costs, and windshield time for employee for the first miles, and remaining for profit.) We give the same offer to all of our customersIf they are in need of a roof replacement when we come out to perform a repairThe repair is only temporary due to the physical condition of the roof and we provide them with an estimate for a new roof installationIf homeowner wants to move forward with a roof replacement then at that time the full repair cost is taken off of the price if contract is signed within days of repair date50% is taken off if signed in days or lessAfter receiving the bill the homeowner did not want to proceed With the replacementWe provide honest estimates and provide great quality work and serviceOur prices are consistent and do not fluctuateThe only variable is the material cost and time repair takes to performThe set up fees remain the same and the mileage remains the sameThe mileage fluctuates if traveling over miles as our service radius is listed on google at miles and we max out our service area at miles50+ miles there is a an additional charge of $per mile after milesWe again are sorry to hear about your upset
We again are sorry to hear about your dissatisfactionWe had performed the repair upon your requestWith the approval from you we had moved forward with stopping your leakWe do provide free estimates regardless of distanceWith [redacted] having a prior commitment we sent one of our employees to obtain measurements to supply you with your replacement estimate and service your home due to active leaking if authorized by youHowever we only go outside of our service area for replacements not repairsBy authorizing a repair on your homeyou shall be billed for any work performedOur fees are worked into the total cost for work performed and our service areas are listed on googleYou requested a breakdown and we supplied one for youBy requesting a breakdown you then see the feesWe offer to take the repair cost off a roof replacement seeing as the roof is beyond a permanent repairA permanent repair would have been significantly more involvedWe don't want to sell a product or services that is not needed and we want our customers to know that we treat them fairly by giving the offer that we doWe again are sorry about your upset
As trying to please Ms [redacted] I did my best at trying to make it over to her address during our peak seasonI was not able to coordinate time to perform work that was not part of the original contractThe Trim on front window was more or less a favor to the customerThere was no transaction of money for the piece except for the $that was returned to homeowner for the inconvenience of not being able to fulfill our verbal agreement/favorWe do apologize for not being able to get the piece of trim installed for Ms [redacted] but it is not cost effective to perform work at no cost and purchase material along with $discount [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowThis is a stall tacticShe should have looked into it before responding This is not a resolution ! Regards, [redacted]
We here at Carroll Sons are sorry to hear about your complaintWe had performed a repair at the home in Merrimac MaThe price breakdown that was asked for was delivered in a timely manner after the customer was unsettled about the priceWe are not a company local to MerrimacThe Travel distance is between miles and miles from our office locationand a drive time of min-hour without trafficThe breakdown of cost reflects the $flat rate charge for being 25+ miles from our locationThe repair cost reflects the time an employee was at the property performing the job and the material that was usedThe set up fee of $reflects our overhead costs (workers compensation, liability insurance, initial gas,mileage costs, and windshield time for employee for the first miles, and remaining for profit.) We give the same offer to all of our customersIf they are in need of a roof replacement when we come out to perform a repairThe repair is only temporary due to the physical condition of the roof and we provide them with an estimate for a new roof installationIf homeowner wants to move forward with a roof replacement then at that time the full repair cost is taken off of the price if contract is signed within days of repair date50% is taken off if signed in days or lessAfter receiving the bill the homeowner did not want to proceed With the replacementWe provide honest estimates and provide great quality work and serviceOur prices are consistent and do not fluctuateThe only variable is the material cost and time repair takes to performThe set up fees remain the same and the mileage remains the sameThe mileage fluctuates if traveling over miles as our service radius is listed on google at miles and we max out our service area at miles50+ miles there is a an additional charge of $per mile after milesWe again are sorry to hear about your upset
We again are sorry to hear about your dissatisfactionWe had performed the repair upon your requestWith the approval from you we had moved forward with stopping your leakWe do provide free estimates regardless of distanceWith [redacted] having a prior commitment we sent one of our employees to obtain measurements to supply you with your replacement estimate and service your home due to active leaking if authorized by youHowever we only go outside of our service area for replacements not repairsBy authorizing a repair on your homeyou shall be billed for any work performedOur fees are worked into the total cost for work performed and our service areas are listed on googleYou requested a breakdown and we supplied one for youBy requesting a breakdown you then see the feesWe offer to take the repair cost off a roof replacement seeing as the roof is beyond a permanent repairA permanent repair would have been significantly more involvedWe don't want to sell a product or services that is not needed and we want our customers to know that we treat them fairly by giving the offer that we doWe again are sorry about your upset
As trying to please Ms [redacted] I did my best at trying to make it over to her address during our peak seasonI was not able to coordinate time to perform work that was not part of the original contractThe Trim on front window was more or less a favor to the customerThere was no transaction of money for the piece except for the $that was returned to homeowner for the inconvenience of not being able to fulfill our verbal agreement/favorWe do apologize for not being able to get the piece of trim installed for Ms [redacted] but it is not cost effective to perform work at no cost and purchase material along with $discount [redacted]