To Whom It May Concern, Our office was told not to call the consumer at his place of employment on February 16th, We have marked the account's employer phone number with a cease calling status Sincerely, Noelle *** ***Compliance Officer
Mr [redacted] I am sorry that you found our response to be unsatisfactory In an attempt to remedy your complaint I have requested a copy of the itemized bill on this account Once our office receives the requested document from our client we will mail you the account information for your records Sincerely, [redacted] Compliance Officer
To Whom It May Concern,On February 9th, the consumer stated that they did not remember the nature of the services they were being billed for. At that time our office requested an itemized bill to validate the debt. We are permitted to obtain the consumers medical information
within the guidelines of the HIPAA and HITECH Act. Our office is a Business Associate of the Covered Entity and we are permitted to obtain itemized bills to assist us in the collection of the debt.In response to the consumers allegations on an inaccurate credit file. The credit file was updated on 3/19/reflecting a payment made on 3/5/15. The balance reported by our office was verified with our client. Our office will reinvestigation this matter if additional information is provided regarding the inaccuracy in the balance due.For additional questions or concerns please contact, Misty ***, assistant collection manager at 812-663-2777.Sincerely,Noelle *** ***Compliance Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In compliance with various laws regarding debt collection I have requested that the company contact me regarding the supposed debt via USPS with documentation proving the debt to be legitimateSimply marking my account do not call does not accomplish thisThere is no reason that they can't mail me the documentation requested
Regards,
*** ***
Dear Mr***,
I have reviewed and investigated this complaint against our company. I am sorry that your experience with our company has not been a positive one. Our company collects medical debt which is private and confidential information. Our agents our
required to identify the consumer they are speaking with to make sure they have the correct account information in front of them. Our practice of identifying the consumer is in place to keep us compliant with FDCPA and HIPAA
I have marked your account with a do not call status. Please contact our collection manager, *** *** with any additional questions you may have
Sincerely,
*** *** ***
Our office has reviewed this matter and takes this complaint very seriouslyOur notes indicate that we have only placed one call to Mr***'s place of employment. This call was made on 5/25/2016. We have reviewed the call and no medical information was discussed or
disclosed on the call. Our agent left return call contact information.Our office will not attempt to contact the consumer at his place of employment again
Sincerely,
Collection Associates Management Team
Our office was told not to call the consumer at his place of employment on February 16th, 2016. We have marked the account's employer phone number with a cease calling status.
Mr. [redacted]
I am sorry that you found our response to be unsatisfactory. In an attempt to remedy your complaint I have requested a copy of the itemized bill on this account. Once our office receives the requested document from our client we will mail you the account information for your records.
Sincerely,
[redacted]
Compliance Officer
To Whom It May Concern, Our office was told not to call the consumer at his place of employment on February 16th, We have marked the account's employer phone number with a cease calling status Sincerely, Noelle *** ***Compliance Officer
Mr [redacted] I am sorry that you found our response to be unsatisfactory In an attempt to remedy your complaint I have requested a copy of the itemized bill on this account Once our office receives the requested document from our client we will mail you the account information for your records Sincerely, [redacted] Compliance Officer
To Whom It May Concern,On February 9th, the consumer stated that they did not remember the nature of the services they were being billed for. At that time our office requested an itemized bill to validate the debt. We are permitted to obtain the consumers medical information
within the guidelines of the HIPAA and HITECH Act. Our office is a Business Associate of the Covered Entity and we are permitted to obtain itemized bills to assist us in the collection of the debt.In response to the consumers allegations on an inaccurate credit file. The credit file was updated on 3/19/reflecting a payment made on 3/5/15. The balance reported by our office was verified with our client. Our office will reinvestigation this matter if additional information is provided regarding the inaccuracy in the balance due.For additional questions or concerns please contact, Misty ***, assistant collection manager at 812-663-2777.Sincerely,Noelle *** ***Compliance Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In compliance with various laws regarding debt collection I have requested that the company contact me regarding the supposed debt via USPS with documentation proving the debt to be legitimateSimply marking my account do not call does not accomplish thisThere is no reason that they can't mail me the documentation requested
Regards,
*** ***
Dear Mr***,
I have reviewed and investigated this complaint against our company. I am sorry that your experience with our company has not been a positive one. Our company collects medical debt which is private and confidential information. Our agents our
required to identify the consumer they are speaking with to make sure they have the correct account information in front of them. Our practice of identifying the consumer is in place to keep us compliant with FDCPA and HIPAA
I have marked your account with a do not call status. Please contact our collection manager, *** *** with any additional questions you may have
Sincerely,
*** *** ***
Our office has reviewed this matter and takes this complaint very seriouslyOur notes indicate that we have only placed one call to Mr***'s place of employment. This call was made on 5/25/2016. We have reviewed the call and no medical information was discussed or
disclosed on the call. Our agent left return call contact information.Our office will not attempt to contact the consumer at his place of employment again
Sincerely,
Collection Associates Management Team
To Whom It May Concern,
Our office was told not to call the consumer at his place of employment on February 16th, 2016. We have marked the account's employer phone number with a cease calling status.
Sincerely,
Noelle [redacted]...
[redacted]Compliance Officer
Mr. [redacted]
I am sorry that you found our response to be unsatisfactory. In an attempt to remedy your complaint I have requested a copy of the itemized bill on this account. Once our office receives the requested document from our client we will mail you the account information for your records.
Sincerely,
[redacted]
Compliance Officer