Receivables Management Solutions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I am not sure what the business is talking about eitherWhen I went to another shop, per my insurance, they did indeed find that the work was not completed as statedI have been waiting for my insurance and the body shop to schedule me in, I was told that it was going to be a few weeks with their work load and the holidayThe point of this whole matter was the FACT that I had to have my car repaired TWICE and now am waiting for a third attempt to properly repair my carBroadway has blown me and my concerns off! Why was there only mention of my hood in their responses? What about the other issues that were there? DUCT TAPE, BAD PAINT, COMPOUND ALL OVER MY ENGINE, PAINT NOT COMPLETED, DEER FURwhy was none of this addressed? Is that all ok? Am I just another number? I am frustrated and disappointed in this whole matter! I honestly should have stuck with my original body shop instead of giving Broadway a shot as an e-star location from my insuranceI want my car fixed properly!!!!!

[redacted] came in at 1:28PM for the “Works” package and complimentary Multi-Point inspectionThe technician did note that all lug nuts were swollen and each time the impact gun with a 21MM socket (correct one) had to be removed forcefully from the socket the cause was that all lug nuts were swollen due to oxidation behind the chrome cap of the lug nut, four of which were severely deformedThe recommendation was sent via alert and approved by [redacted] at 3:07PMThe original price through parts was $9.52each [redacted] (our service rep) talked to parts and had them lower the price to $each [redacted] then called her husband [redacted] (context of conversation unknown) and [redacted] was to speak to [redacted] During the conversation between Mr [redacted] and Mr***; Mr [redacted] showed extreme dissatisfaction with the price of the lug nutsMr [redacted] explained that the prices were lowered to $Mr [redacted] still upset with the price then requested we do not install the new lug nuts, however the repairs were already underway [redacted] requested Mr***’s suggestion on what to do with his vehicleMr [redacted] replied “put it outside on blocks” Mr [redacted] asked how he would like him to do that because the original lug nut deformation would not allow us to tightened the lug nuts to specificationMr [redacted] suggested we put the lug nuts back on his vehicle, Mr [redacted] informed Mr [redacted] that he would have to sign a release of liability due to the possibility of damage or a possibility of hazardous operation of the vehicleMr [redacted] said that was acceptable and the conversation was terminated [redacted] then told Mr [redacted] to complete the repairs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I originally accepted the resolution the business provided however today they failed to provide the service they had offered in the agreementToday (8/11) I returned my vehicle and spoke with an employee, discussed and showed him the problems/damages/unfinished service jobWe came to the agreement that I would leave my vehicle with them and all issues that could be taken care of today, would be resolved and taken care ofI received a phone call that my vehicle was finished and I returned to the dealership to pick it up and speak with a rep, it was again a different personI was informed that not all parts were available today, I found that to be COMPLETELY UNDERSTANDABLE and I agreed to return upon notificationHowever as I looked closer at my vehicle the other scratch marks and rail dust that was supposedly taken care of today (should be no issues and no wait) is again still visible and not taken care ofI again today (8/11) returned to Broadway and showed them the problems and that they are still visibleThe rep informed that when they receive the part and I return there will be further arrangements to yet again resolve the original issueI have now returned to Broadway times for what should have been a time visit Regards, [redacted] ***

We would be more than willing to discuss trying to trade her into a different vehicle and we are willing to give her $for her current vehicle

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The individual was very courteous Regards, [redacted]

August 23, We recently received a complaint from Allison Alt and would like to respond On January 9, 2017, Miss Alt took delivery of her Dodge Journey- Vin# [redacted] Before taking delivery she did mention to her Salesperson her concerns with a squeak and the check engine lightIn preparation for delivery the repairs were made After delivery, Miss Alt experienced a slight squeaking/squealing noise and advised us immediately On January 17th she came in and our Service Team confirmed that there was a slight squealing noise coming from the Serpentine Belt areaUpon replacing the belt the noise appeared to have gone awayBroadway did goodwill the repair for ($101.99) In late February, a month later, Miss Alt again was experiencing some squealing and we set an appointmentWhile here we replaced the Serpentine Belt (defective), also elected to replace the idler pulley ($346.00) which we did at no charge to the customer We were also advised at that time the windshield washer hose was disconnected plus the check engine light was onWe found that the Catalytic Converter ($771.26) was malfunctioning and elected to take care of that at no charge as well, and reconnected the hose In March, she again called saying that there was a slight squealing noise again We had her stop in at her convenience and elected to replace Harmonic Balancer ($260.95) again at no charge because we wanted this concern satisfiedWe realize that Miss Alt elected not to purchase any Vehicle Service Contract coverage to assist with repair cost throughout her ownership experience Now, months later and roughly 10,miles of driving since ownership, Miss Alt experienced an issue with her radiator and expects Broadway to continue to goodwill any repairsWe obviously stood behind her initial concerns at delivery, and this was an entirely new concern I contacted Miss Alt and scheduled her to meet with me to look at the possible option of trading her out of the Journey and into another vehicleWhen she arrived, we discussed possible alternatives and she elected to select another stock unitWe looked at current market, depreciating values and gave her what we felt was realistic based on time of ownership, miles she accrued over that time, and current condition of vehicle during ownershipShe selected a vehicle that was quite a bit more in price than her current vehicle and when we added in her current lien payoff, the payments went up from her current payment levelAt this time she got upset with us and simply walked out of the store We are sorry for any inconveniences during this time, however some problems of this nature can be difficult to determineDue to the fact that we did acknowledge and address her initial concerns to the best of our ability, paid for those repairs, over $1,480, and tried to trade her out of the vehicle, we feel we exercised our high level of Customer ServiceBased on all this information we feel that we have done everything required to take care of her initial concernsIt is impossible for anyone to predict future problems when it comes to a man-made product and that is why we are an advocate for Vehicle Service Contracts and present this opportunity to our customersIf Miss Alt is still wanting to trade in her Journey for another vehicle, we would be more than willing to discuss trying to trade her into a different vehicle Thank you, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I owe $8,900 on the vehicle. I am not going to take a $2,500 loss on a vehicle that has had nothing but problems from the get-go. I will continue to pursue further action with my attorney and the Department of Transportation. Regards, [redacted] ***

We apologize for any confusion or misunderstandings regarding the repairsA part required for one of the repairs needed to be ordered and has now arrivedAfter contacting our customer she had agreed to be bringing the vehicle in on Thursday August 17th for the part to be put on to complete that repairOur Body Shop Manager will again then review any other concerns pertaining to the original concerns and we will hopefully proceed from there to address them and bring this to an agreeable completion

We are very sorry for any confusion or inconvenience, as that is never our intentBeing in business for almost years, customer focus and satisfaction has always been our priorityWhenever an "estimate" of repair time is given, it is just that, an estimateIt's done that way because in situations like an accident, it is impossible to know what you will uncover when you get into a damaged vehicle so the window of possible other findings is left openIn regards to the condition of , the vehicle after repair, we apologize that it did not meet the customers expectationsWe pride ourselves in delivering a completed product and in this caseapparantly fell short of that goal As for the finish on the underside of the Hood, it comes from the factory with a flat finish verses a typical glossy exterior finishWith the repairs that were included in the initial estimate, all were completed as stated Again, we sincerely apologize for the inconvenience at the pickup of the vehicle, however we feel a monetary request of $to cover the Insurance deductible is not a realistic expectationIn this case the vehicle initially did not meet the customers expectations, however, we did immediatly correct the customers concernsAs always, all our repairs are completly guaranteed and we will stand behind themAt the customer request of taking the vehicle elsewhere for an inspection, we are confident that it will pass inspection and we will be more than happy to go over it with the customer as wellAs a continued attempt of goodwill, we would like to offer our customer ano charge complete vehicle detail at there convienience

The Customer was unable to take delivery of the new Hyundai in December When he did take delivery of the car on January 5th the manufacturer incentives had changedUnfortunately the available rebates had been reduced $from the incentives the month beforeHe was informed and given an updated purchase agreementThe Dealership did not change the selling price of the vehicle, Hyundai reduced the rebate incentivesThe customer proceeded with the transaction and took possession of the carBroadway is not responsible for or able to change manufacture incentivesTherefore Broadway did fulfill the purchase agreement correctlyThere is no refund due to the customer.Thank you,Broadway Ford Hyundai