August 25, To Whom It May Concern, In response to a concern submitted by Mr [redacted] (ID [redacted] ) we have contacted the customer and are set to make the necessary repairs at the homeowner's convenience.The installation of the water heater took place in At the time of the installation, our delivery crew did not replace the shut off valve because the main shut off valve into the house was not operable [redacted] Water Works would have needed to come out to the residence, turn off water to the house, and replace the main shut off valveThe homeowner contacted [redacted] Public Health for the inspection and everything passed with the installation Over time, the shut off valve has become faulty.To ensure satisfactory service, we are replacing both shut off valvesThank you, Recker and Boerger Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We sincerely apologize for the delayed response in getting back with you after the technician left the residenceThere was a miscommunication in our office and we take full responsibility for thatAs stated in the previous response, Recker and Boerger will not take responsibility for the malfunction of older plumbing in the residenceThe technician used the valve the way it was intended to be used
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
August 25, To Whom It May Concern, In response to a concern submitted by Mr [redacted] (ID [redacted] ) we have contacted the customer and are set to make the necessary repairs at the homeowner's convenience.The installation of the water heater took place in At the time of the installation, our delivery crew did not replace the shut off valve because the main shut off valve into the house was not operable [redacted] Water Works would have needed to come out to the residence, turn off water to the house, and replace the main shut off valveThe homeowner contacted [redacted] Public Health for the inspection and everything passed with the installation Over time, the shut off valve has become faulty.To ensure satisfactory service, we are replacing both shut off valvesThank you, Recker and Boerger Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We sincerely apologize for the delayed response in getting back with you after the technician left the residenceThere was a miscommunication in our office and we take full responsibility for thatAs stated in the previous response, Recker and Boerger will not take responsibility for the malfunction of older plumbing in the residenceThe technician used the valve the way it was intended to be used
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]