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Reckon Plating, Inc.

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Reckon Plating, Inc. Reviews (1)

Initial Business Response /* (1000, 8, 2016/04/14) */
Reckon Plating, Inc. was contacted by this customer in March, 2016, eighteen months after he and his friend picked up his order. It is Reckon Plating Inc.'s policy that the customer service supervisor goes through the order with the customer at...

the time of pickup to make sure the order is complete and the customer is satisfied. This was done at the time this customer picked up the order. The customer waited a long time before notifying us that there was a missing part. We told him that we do not have any part that looks like the part that is missing and asked him to check with his friend who came with him to see if he has it or saw it. He sent us a copy of his Sales Order that was given to him when he dropped off his order.
Reckon Plating, Inc. has warranty on our plating. We have no control over what happens to parts one they leave the premises. That is why we go over the order with the customer at time of pick up to ensure the order is complete and the customer is satisfied. We write on the Sales Order any payments made, date paid and balance. Also written on the order at time of pickup, information about any part the customer is not satisfied with, if it needs replated or is missing. We went through the order with the customer and the order was completed. The customer asked us to write on the order our warranty for one year and our customer service supervisor initialed it.
Attached is a copy of the Sales Order that was given to the customer when he picked up the order in August 2014.
We would like to know why, if the customer was missing a part, didn't he let the customer service supervisor know at the time of pickup when they went through the order? Why didn't he contact us right away, when he got home, that there was a missing part?

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Address: 5300 South Hanna St, Fort Wayne, Indiana, United States, 46806-3135

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