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Recognition Systems, Inc.

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Reviews Recognition Systems, Inc.

Recognition Systems, Inc. Reviews (6)

If the customer returns the roll to us we will evaluate it and see if we can salvage any part of it. if we can, we will credit the customer accordingly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I feel Recognition Systems Inchas not been truthful in the process of the returned filmIt left my facility unopened and double boxedI have been using *** for years and I have not had any problems with them damaging a productI feel Recognition Systems should have contacted me as soon as they received the supposedly unusable filmI did not find out about the damaged film until I questioned why I had not been refunded the money agreed upon
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are sorry that this customer had trouble with this shipmentWe allowed the customer to return the product because he claimed it was unopened and in good condition so that we would be able to re-sell itWhen the product came back to us it was damaged, which rendered it unsellableWe had no way
of determining exactly when the damage occurredWe did not know whether it had been damaged during shipping or if the customer damaged itWe advised the customer to put a claim in with ***We are not responsible for whether or not *** accepts a claimWe returned the product back to the customer exactly how we received itWe have been in business since and have never had a complaint brought against usWe always handle these type of situations as fairly as possible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I feel Recognition Systems Inchas not been truthful in the process of the returned filmIt left my facility unopened and double boxedI have been using *** for years and I have not had any problems with them damaging a productI feel Recognition Systems should have contacted me as soon as they received the supposedly unusable filmI did not find out about the damaged film until I questioned why I had not been refunded the money agreed upon
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Recognition Systems Inc. knows the film is not useable because they removed the protective covering. I am not going to be out another shipping charge just for them to reject it. They purposely exposed the film knowing it would make it unusable.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Recognition Systems Inc. knows the film is not useable because they removed the protective covering. I am not going to be out another shipping charge just for them to reject it. They purposely exposed the film knowing it would make it unusable.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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Address: 30 Harbor Park Drive, Port Washingtn, New York, United States, 11050-4602

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