REcolorado

Initial Business Response / [redacted] (1000, 5, 2015/10/06) */ This customer is licenses under one of our member officesThis means that his employing broker signed an agreement with us to follow our Rules and Regulations, acknowledging that all users who are licensed under the supervision of a Participant must also be assigned a unique username and passwordShould a user become delinquent on their financial obligation, the Participant (employing broker)will become financially responsible for that user as long as he is still licensed and under the supervision of the ParticipantPlease see the attached license documentation showing this customer licensed under [redacted] I don't know why this customer would state that our own rules and regulations are false, except for maybe in his own mind The fact that his employing broker is charging him fees has nothing to do with us and this customer should understand that he needs to discuss this with HIS EMPLOYER This same customer, on top of being licensed with one of our customer Participant/office, also used our system extensivelyHe has even called in for technical supportSee the attached log in report This customer also submitted an incorrect form for agents that are out of our jurisdictionHe is in our jurisdictionHis office of employment is in [redacted] on the same street as our officeHis listings have an address in our jurisdiction This customer should understand that he had a choice to hang his license under [redacted] which is our customerHe also has the choice to move that license anywhere he would like, even with an employing broker out of our jurisdiction and use another [redacted] All fees are accurate and due upon receiptIf not paid, past due fees will be sent to collections and future fees will be the responsibility of his employing broker Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) "This customer is licenses(d) under one of our member officesThis means that his employing broker signed an agreement with us to follow our Rules and Regulations, acknowledging that all users who are licensed under the supervision of a Participant must also be assigned a unique username and password." Thank you for acknowledging that I am the customerNowhere in your rules and regulations does it say that I cannot choose to no longer use your servicesI have yet to see this anywhere "I don't know why this customer would state that our own rules and regulations are false, except for maybe in his own mind." What I stated was was your claim that ALL [redacted] agents are signed up with [redacted] You claim they all have to be, which they are notI am simply choosing not to be signed up with you anymore, as many of my colleagues have already done "The fact that his employing broker is charging him fees has nothing to do with us and this customer should understand that he needs to discuss this with HIS EMPLOYER." This is the least intelligent of the many unintelligent arguments aboveMy employing broker only charges me when [redacted] charges himHow are the two unrelated? If you stop charging me, he stops charging meHow does that have nothing to do with you? "This same customer, on top of being licensed with one of our customer Participant/office, also used our system extensivelyHe has even called in for technical supportSee the attached log in report." Yes, I didI paid for those services as wellNow I am choosing not to use the services and therefore should not be charged in the futurePast use does not allow for future chargesI purchased a [redacted] hamburger about years agoI have yet to receive a bill from [redacted] in anticipation that I will purchase another one [redacted] and I have a clear business arrangementIf I receive services, they will charge meI'm not quite understanding how you think business works "This customer also submitted an incorrect form for agents that are out of our jurisdictionHe is in our jurisdictionHis office of employment is in [redacted] on the same street as our officeHis listings have an address in our jurisdiction." Never seen a jurisdiction map from this companyI have no idea what this even has to do with the argumentYou're implying that if I'm in your made up jurisdiction you own me for the entirety of my real estate careerDisagreeI can choose to work with whichever company I wish to workRegardless, as I've explained, my actual home office is in [redacted] I do the majority of my work north of the [redacted] office On a side note, why are you choosing to make your customers angry? This is such an odd stance for a business to takeNever was I asked why I was leaving, never was I asked how they could have served my business betterYou seem desperate to hold onto customers as if business is not going well, which makes me very uninterested in your services in the futureThe more you do business this way, the more likely it becomes that someone will create a better model and put you out of businessYou remind me of [redacted] Your business model should stand on it's own and not rely on forced subscription, because once challenged in our society, it will fall apartIt is only a matter of time before someone decides to challenge this I recommend a new customer service approach One of my biggest questions is, "how do you see this ending?" Do you really think I'm going to pay you for the next years of my real estate career even though I'm not going to use your services just because I used them in the past? That is illogical, and won't happenDo you really want to try to force your customers to turn their lives upside down to change brokers just to get out from under you? You are just making your customers resent youAgain, try a different approach Final Business Response / [redacted] (4000, 9, 2015/10/12) */ "Section Participation" in the [redacted] and [redacted] discusses unique users ID's and 100% participationHowever, should a licensee under the supervision of a participant state they do not want access and do not qualify for a waiver (which means that they are not practicing residential real estate) the following rule governs: Section Assessment of [redacted] ...Recurring Participation Fees (Monthly Maintenance Fees): The fee of each Participant shall be an amount equal to the monthly maintenance fee times each Participant or individual User this includes all who licensed and under the supervision of the Participant: administrative assistants licensed and unlicensed, those licensed as a broker or an associate, or licensed or certified appraiserThis does not preclude the [redacted] from making all Users responsible for such financial obligationsHowever, should a User become delinquent on their financial obligations, the Participant will then become financially responsible for that User provided that User(s) is still licensed and under the supervision of the Participant An [redacted] ensures cooperation and compensation between licensed brokers along with accurate and timely dataWithout 100% participation, there is no guarantee that everyone plays by the same rulesThis is why a managing broker signs the Participation Agreement, agrees to our terms and conditions, agrees to our Rules & Regulations, which are stated the above Our company works very closely with this office to make sure that they follow the Rules & Regulations and our policiesIf this customer is insinuating that his office is somehow dishonest in their reporting, we would be happy to contact the employing broker and complete a full audit, billing those agents where appropriateAlso, REcolorado cannot control the fees that are charged to him by his employing broker, nor do we have any visibility of those fees My suggestion would be to speak to his managing broker regarding the fees charged to him by the managing broker, the 100% participation policy as defined by the [redacted] of [redacted] and [redacted] Our jurisdiction is not made up by us but is defined the our [redacted] If you do not want our services, again, you may want to transfer your license to a non-participating office that is north of our jurisdiction We are not choosing to make this customer unhappyWe are simply attempting to have him fairly adhere to the rules and policies that every customer must follow The only solution is for one or both of us to discuss this matter with his managing broker Final Consumer Response / [redacted] (4200, 11, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) "Section Participation" in the [redacted] Rules and Regulations discusses unique users ID's and 100% participation Here it is: Section Participation: All Participants must sign the Participation Agreement to become Members of the [redacted] An Office ID will only be assigned to the Participant and must be used to participate in the [redacted] Every User will be assigned a username and password, which may not be used by any other personEach User will be responsible for the safekeeping of his or her PasswordYour password [redacted] for your exclusive use in conducting real estate brokerage dutiesYou agree to not share your password [redacted] any other User, including but not limited to any customer, client, other brokers or assistants, vendors or 3rd party service providersAll Users must follow these [redacted] Rules & Regulations as a term of their membership with the [redacted] This includes acknowledging that all Users who are licensed under the supervision of a Participant and all administrative assistants either licensed or unlicensed must also be assigned a unique username and password All Users of REcolorado sharing username and passwords [redacted] those who should have their own account (all users who are licensed under the supervision of a Participant including unlicensed administrative assistants) will be assessed a $fineRepeat offenses will be determined by the [redacted] & [redacted] with potential fines of up to $15, All Users of REcolorado sharing username and passwords [redacted] those who would not be approved to have REcolorado Membership will be assessed a $5,fine and subject to immediate suspension of their accountReinstatement of account will require payment of the fine and application to the [redacted] & [redacted] and /or the [redacted] of [redacted] for reinstatementRepeat offenses will be determined by [redacted] & [redacted] and may include fines of up to $15,and possible legal action That is the entire sectionimportant thingsPlease find for me 100% participationYou can't, because it isn't in thereSecond, this section refers to participants, which I choose not to be anymore, so it doesn't apply to me You're entire argument is based on a figment of your imagination "My suggestion would be to speak to his managing broker regarding the fees charged to him by the managing broker, the 100% participation policy as defined by the [redacted] of [redacted] and [redacted] Straight from the Section Eof the NAR Handbook on [redacted] Policy "No RealtoRs(r) shall be required to participate." "The only solution is for one or both of us to discuss this matter with his managing broker." No, there are more options

I have investigated this customer and the issue he describes. Apparently the first person he spoke to in our company in December did not document the request in full nor did he follow up with the customers request. Because of that the customer continued to be billed. When the
customer questioned the billing, our reps did not fully further investigate. I will contact the customer, apologize and credit the entire balance

Initial Business Response /* (1000, 6, 2015/11/25) */
This customer has been past due every month over the past yearShe has been suspended times for non paymentWe bill in advance, which means that on 11/1/she was invoiced for NovemberShe did not call us until 11/11/to close her
accountWe didShe then called us on 11/12/to ask us what her balance due wasWe told her it was for the month of NovemberShe did not notify us prior to November that she wanted to close her accountThe customer then called days later on November 24th to request a credit even though she said that she wanted to pay her bill and in an email dated 11/12/15, that she was "solely responsible" for her billWe explained that we do not prorate or refund and that she accessed our system in NovemberInstead of requesting to speak with a manager like myself, she reports us to the Revdex.comMy team follows the rules and policies of the companyThey treated this customer with respect and followed her instructionsShe in turn failed to pay us in a timely manner for a year and a half, then wanted special consideration and then retaliated once denied

Initial Business Response /* (1000, 5, 2015/10/06) */
This customer is licenses under one of our member offices. This means that his employing broker signed an agreement with us to follow our Rules and Regulations, acknowledging that all users who are licensed under the supervision of a...

Participant must also be assigned a unique username and password. Should a user become delinquent on their financial obligation, the Participant (employing broker)will become financially responsible for that user as long as he is still licensed and under the supervision of the Participant. Please see the attached license documentation showing this customer licensed under [redacted] I don't know why this customer would state that our own rules and regulations are false, except for maybe in his own mind.
The fact that his employing broker is charging him fees has nothing to do with us and this customer should understand that he needs to discuss this with HIS EMPLOYER.
This same customer, on top of being licensed with one of our customer Participant/office, also used our system extensively. He has even called in for technical support. See the attached log in report.
This customer also submitted an incorrect form for agents that are out of our jurisdiction. He is in our jurisdiction. His office of employment is in [redacted] on the same street as our office. His listings have an address in our jurisdiction.
This customer should understand that he had a choice to hang his license under [redacted] which is our customer. He also has the choice to move that license anywhere he would like, even with an employing broker out of our jurisdiction and use another [redacted]
All fees are accurate and due upon receipt. If not paid, past due fees will be sent to collections and future fees will be the responsibility of his employing broker.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
"This customer is licenses(d) under one of our member offices. This means that his employing broker signed an agreement with us to follow our Rules and Regulations, acknowledging that all users who are licensed under the supervision of a Participant must also be assigned a unique username and password."
Thank you for acknowledging that I am the customer. Nowhere in your rules and regulations does it say that I cannot choose to no longer use your services. I have yet to see this anywhere.
"I don't know why this customer would state that our own rules and regulations are false, except for maybe in his own mind."
What I stated was false was your claim that ALL [redacted] agents are signed up with [redacted] You claim they all have to be, which they are not. I am simply choosing not to be signed up with you anymore, as many of my colleagues have already done.
"The fact that his employing broker is charging him fees has nothing to do with us and this customer should understand that he needs to discuss this with HIS EMPLOYER."
This is the least intelligent of the many unintelligent arguments above. My employing broker only charges me when [redacted] charges him. How are the two unrelated? If you stop charging me, he stops charging me. How does that have nothing to do with you?
"This same customer, on top of being licensed with one of our customer Participant/office, also used our system extensively. He has even called in for technical support. See the attached log in report."
Yes, I did. I paid for those services as well. Now I am choosing not to use the services and therefore should not be charged in the future. Past use does not allow for future charges. I purchased a [redacted] hamburger about 10 years ago. I have yet to receive a bill from [redacted] in anticipation that I will purchase another one. [redacted] and I have a clear business arrangement. If I receive services, they will charge me. I'm not quite understanding how you think business works.
"This customer also submitted an incorrect form for agents that are out of our jurisdiction. He is in our jurisdiction. His office of employment is in [redacted] on the same street as our office. His listings have an address in our jurisdiction."
Never seen a jurisdiction map from this company. I have no idea what this even has to do with the argument. You're implying that if I'm in your made up jurisdiction you own me for the entirety of my real estate career. Disagree. I can choose to work with whichever company I wish to work. Regardless, as I've explained, my actual home office is in [redacted] I do the majority of my work north of the [redacted] office.
On a side note, why are you choosing to make your customers angry? This is such an odd stance for a business to take. Never was I asked why I was leaving, never was I asked how they could have served my business better. You seem desperate to hold onto customers as if business is not going well, which makes me very uninterested in your services in the future. The more you do business this way, the more likely it becomes that someone will create a better model and put you out of business. You remind me of [redacted] Your business model should stand on it's own and not rely on forced subscription, because once challenged in our society, it will fall apart. It is only a matter of time before someone decides to challenge this.
I recommend a new customer service approach.
One of my biggest questions is, "how do you see this ending?" Do you really think I'm going to pay you for the next 30 years of my real estate career even though I'm not going to use your services just because I used them in the past? That is illogical, and won't happen. Do you really want to try to force your customers to turn their lives upside down to change brokers just to get out from under you? You are just making your customers resent you. Again, try a different approach.
Final Business Response /* (4000, 9, 2015/10/12) */
"Section 1.26 Participation" in the [redacted] and [redacted] discusses unique users ID's and 100% participation. However, should a licensee under the supervision of a participant state they do not want access and do not qualify for a waiver (which means that they are not practicing residential real estate) the following rule governs:
Section 7.0 Assessment of [redacted] ...Recurring Participation Fees (Monthly Maintenance Fees): The fee of each Participant shall be an amount equal to the monthly maintenance fee times each Participant or individual User this includes all who licensed and under the supervision of the Participant: administrative assistants licensed and unlicensed, those licensed as a broker or an associate, or licensed or certified appraiser. This does not preclude the [redacted] from making all Users responsible for such financial obligations. However, should a User become delinquent on their financial obligations, the Participant will then become financially responsible for that User provided that User(s) is still licensed and under the supervision of the Participant.
An [redacted] ensures cooperation and compensation between licensed brokers along with accurate and timely data. Without 100% participation, there is no guarantee that everyone plays by the same rules. This is why a managing broker signs the Participation Agreement, agrees to our terms and conditions, agrees to our Rules & Regulations, which are stated the above.
Our company works very closely with this office to make sure that they follow the Rules & Regulations and our policies. If this customer is insinuating that his office is somehow dishonest in their reporting, we would be happy to contact the employing broker and complete a full audit, billing those agents where appropriate. Also, REcolorado cannot control the fees that are charged to him by his employing broker, nor do we have any visibility of those fees.
My suggestion would be to speak to his managing broker regarding the fees charged to him by the managing broker, the 100% participation policy as defined by the [redacted] of [redacted] and [redacted] Our jurisdiction is not made up by us but is defined the our [redacted] If you do not want our services, again, you may want to transfer your license to a non-participating office that is north of our jurisdiction.
We are not choosing to make this customer unhappy. We are simply attempting to have him fairly adhere to the rules and policies that every customer must follow.
The only solution is for one or both of us to discuss this matter with his managing broker.
Final Consumer Response /* (4200, 11, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
"Section 1.26 Participation" in the [redacted] Rules and Regulations discusses unique users ID's and 100% participation.
Here it is:
Section 1.26 Participation: All Participants must sign the Participation Agreement to become Members of the [redacted] An Office ID will only be assigned to the Participant and must be used to participate in the [redacted] Every User will be assigned a username and password, which may not be used by any other person. Each User will be responsible for the safekeeping of his or her Password. Your password ** for your exclusive use in conducting real estate brokerage duties. You agree to not share your password [redacted] any other User, including but not limited to any customer, client, other brokers or assistants, vendors or 3rd party service providers. All Users must follow these [redacted] Rules & Regulations as a term of their membership with the [redacted] This includes acknowledging that all Users who are licensed under the supervision of a Participant and all administrative assistants either licensed or unlicensed must also be assigned a unique username and password.
All Users of REcolorado sharing username and passwords [redacted] those who should have their own account (all users who are licensed under the supervision of a Participant including unlicensed administrative assistants) will be assessed a $500 fine. Repeat offenses will be determined by the [redacted] & [redacted] with potential fines of up to $15,000.
All Users of REcolorado sharing username and passwords [redacted] those who would not be approved to have REcolorado Membership will be assessed a $5,000 fine and subject to immediate suspension of their account. Reinstatement of account will require payment of the fine and application to the [redacted] & [redacted] and /or the [redacted] of [redacted] for reinstatement. Repeat offenses will be determined by [redacted] & [redacted] and may include fines of up to $15,000 and possible legal action.
That is the entire section. 2 important things. Please find for me 100% participation. You can't, because it isn't in there. Second, this section refers to participants, which I choose not to be anymore, so it doesn't apply to me.
You're entire argument is based on a figment of your imagination.
"My suggestion would be to speak to his managing broker regarding the fees charged to him by the managing broker, the 100% participation policy as defined by the [redacted] of [redacted] and [redacted]
Straight from the Section E.1. of the NAR Handbook on [redacted] Policy "No RealtoRs(r) shall be required to participate."
"The only solution is for one or both of us to discuss this matter with his managing broker."
No, there are more options.