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Recover My Flash Drive Reviews (3)

Apologies for the late response, my spam filter thought this was a phishing scam. This isn't a warranty or guarantee issue, I told [redacted] I had no timeframe for her case. We were in constant communication the entire time. To reverse engineer a monolithic card takes months or years assuming it's even possible. Understandably [redacted] wanted an exact time frame which I couldn’t give her so we went with progress reports, every few weeks we’d give an update on where we stood in her case. Initially we guessed a few months but it was revised after our initial trials showed it was a very complex job. [redacted] was free to ask for her media back at any time but was unable to find another company that would attempt recovery on her media so she left it with us to recover. At NO point did we REFUSE to give her media back. As for the pictures it was a terminology mix-up, in December I had sent her a picture of her SD card which featured the front plastic case, back plastic case, and internal monolithic chip (ie: 3 parts). In May [redacted] asked how many pieces the memory card was in, I said one (it’s monolithic, so there is only one internal piece), This is a moot point anyway as she has the SD card and can look at it herself. (What’s questionable about the picture?) On July 9th 2013 I said I couldn't provide a timeframe or date for recovery, August 15th 2013, [redacted] asked for all the information I had on the media (which I provided) so she could find another data recovery company to work on it. No company would touch it. The problem with [redacted] ’s media is that it has very tight tolerances +/- 0.025mm, a human hair is 0.060mm, it’s very easy to damage the card if you’re off by a few microns which is why we work on identical donor cards. We had issues everywhere from our suppliers, to materials, to calibration of our equipment. All of which was made very clear through our progress reports. In January 2014 [redacted] wanted daily/bi-daily updates which I couldn’t provide because there was no daily movement on the project. January 27th, while we were still working on her case, she requested the media back with a tracking number ( [redacted] ). NO MONEY was taken from [redacted] . In all these instances [redacted] was messenger, the bride and groom were putting a ton of pressure on her which she passed onto me. It’s not fair to say “ [redacted] ” when it’s really her client using her as an intermediary. That said my responsibility is to [redacted] , she sent me the card, not her client, why would I send a hand written apology letter to her client for trying to recover [redacted] ’s media? If [redacted] is trying to save face with her client she can apologize for taking wedding photos using a camera that doesn’t backup to a second card. This is a bogus BBB report, it isn't a warranty or guarantee issue. [redacted] knows I'm reachable, she has my email, office phone, and cell phone, all of which she's previously used. If there was a legitimate grievance she knows how to reach me but elected to go this route for whatever reason. Attachments: 2013-07-09 – Email clearly stating I have no solid timeline. 2013-08-15 – Email requesting information on card for use in finding another data recovery provider. 2014-01-28 – Email Requesting Card Back (not on the 22nd as stated in the complaint), the card was mailed out Wednesday and received Friday

Apologies
for the late response, my spam filter thought this was a phishing scam.

This isn't a warranty or guarantee issue, I told [redacted] I had no timeframe for
her case.
We were in constant communication the entire time. To reverse engineer a monolithic card takes months or years assuming it's even possible.
Understandably [redacted] wanted an exact time frame which I couldn’t give her so
we went with progress reports, every few weeks we’d give an update on where we
stood in her case.
Initially
we guessed a few months but it was revised after our initial trials showed it
was a very complex job. [redacted] was free to ask for her media back at any time
but was unable to find another company that would attempt recovery on her media
so she left it with us to recover. At NO point did we REFUSE to give her media
back.
As
for the pictures it was a terminology mix-up, in December I had sent her a
picture of her SD card which featured the front plastic case, back plastic
case, and internal monolithic chip (ie: 3 parts). In May [redacted] asked how many
pieces the memory card was in, I said one (it’s monolithic, so there is only
one internal piece), This is a moot point anyway as she has the SD card
and can look at it herself. (What’s questionable about the picture?)
On July 9th
2013 I said I couldn't provide a timeframe or date for recovery, August
15th 2013, [redacted] asked for all the information I
had on the media (which I provided) so she could find another data recovery company to work
on it. No company would touch it.
The
problem with [redacted]’s media is that it has very tight tolerances +/- 0.025mm,
a human hair is 0.060mm, it’s very easy to damage the card if you’re off by a
few microns which is why we work on identical donor cards. We had issues
everywhere from our suppliers, to materials, to calibration of our equipment.
All of which was made very clear through our progress reports.
In
January 2014 [redacted] wanted daily/bi-daily updates which I couldn’t
provide because there was no daily movement on the project. January 27th, while we were still working on her case, she
requested the media back with a tracking number ([redacted]). NO
MONEY was taken from [redacted].
In all these instances [redacted] was messenger, the bride and groom were putting
a ton of pressure on her which she passed onto me. It’s not fair to say “[redacted]
…” when it’s really her client using her as an intermediary.
That
said my responsibility is to [redacted], she sent me the card, not her
client, why would I send a hand written apology letter to her client
for trying to recover [redacted]’s media? If [redacted] is trying to save face with
her client she can apologize for taking wedding photos using a camera that
doesn’t backup to a second card.
This is a bogus Revdex.com report, it isn't a warranty or guarantee issue.  [redacted] knows I'm reachable, she has my email, office phone, and cell phone, all of which she's previously used. If there was a legitimate grievance she knows how to reach me but elected to go this route for whatever reason.
Attachments:
2013-07-09 – Email clearly stating I have no solid timeline.
2013-08-15 – Email requesting information on card for use in finding another
data recovery provider.
2014-01-28 – Email Requesting Card Back (not on the 22nd as stated in the
complaint), the card was mailed out Wednesday and received Friday

Review: In August of 2012, I sent a damaged memory card to Recover My Flash Drive in an effort to receive recovered images from a wedding that I photographed less then 72 hours before.Less than a week I was advised that basic recovery software did not work, and that "our project" would be considered "complex" and we were to expect resolution of our recovery within two months.A year and a half later, I requested our memory card back. I have trails of emails from [redacted] the company owner, ranging from information regarding certain procedures that were taking place (including the removal of the memory chips. December 4, 2012 I received an email with three pictures; the first was of our memory card in three pieces. The email went on to explain all the problems with the hardware "recovery" process.On May 20, 2013 I received an email from the same [redacted] explaining that my clients card was still in one piece. HOW??? How can the same card that was sent to me five months prior, in three pieces, all of a sudden now be in one piece?After a ridiculous amount of emails, some phone calls, etc...I attempted to get our memory card back once before. Via a phone call in the month of October, 2013, [redacted] explained that there are no other companies in the WORLD that could provide the services required to retrieve our images off of our memory card. At the time, I did not find any other companies during my initial research.January 20, 2014 I received the following email (after requesting another update) from [redacted], "I have no update." I requested the return of our memory card two days later and received it in the mail this past Friday. A sticker was attached advising that this project was considered a "1 to 2 month" project.After a year and three months of empty promises, questionable pictures and statements regarding the condition of our card, I was expecting at least an apology regarding the delay and the inability to complete our project. I did not receive an apology, nor results.Desired Settlement: There was no exchange of money. Just time. Over a year of waiting for results that never came. I was meeting weekly with my clients and was never able to provide a solid answer as to their one question, "HOW MUCH LONGER?"I would LOVE a hand-written, apology addressed to: The [redacted] Family. Please mail it to me, [redacted], at [redacted] so that I may deliver it to them, in person, with my own letter of apology that I must also write and deliver.

Business

Response:

Apologies

for the late response, my spam filter thought this was a phishing scam.

This

isn't a warranty or guarantee issue, I told [redacted] I had no timeframe for

her case.

We were in constant communication the entire time. To reverse engineer a monolithic card takes months or years assuming it's even possible.

Understandably [redacted] wanted an exact time frame which I couldn’t give her so

we went with progress reports, every few weeks we’d give an update on where we

stood in her case.

Initially

we guessed a few months but it was revised after our initial trials showed it

was a very complex job. [redacted] was free to ask for her media back at any time

but was unable to find another company that would attempt recovery on her media

so she left it with us to recover. At NO point did we REFUSE to give her media

back.

As

for the pictures it was a terminology mix-up, in December I had sent her a

picture of her SD card which featured the front plastic case, back plastic

case, and internal monolithic chip (ie: 3 parts). In May [redacted] asked how many

pieces the memory card was in, I said one (it’s monolithic, so there is only

one internal piece), This is a moot point anyway as she has the SD card

and can look at it herself. (What’s questionable about the picture?)

On July 9th

2013 I said I couldn't provide a timeframe or date for recovery, August

15th 2013, [redacted] asked for all the information I

had on the media (which I provided) so she could find another data recovery company to work

on it. No company would touch it.

The

problem with [redacted]’s media is that it has very tight tolerances +/- 0.025mm,

a human hair is 0.060mm, it’s very easy to damage the card if you’re off by a

few microns which is why we work on identical donor cards. We had issues

everywhere from our suppliers, to materials, to calibration of our equipment.

All of which was made very clear through our progress reports.

In

January 2014 [redacted] wanted daily/bi-daily updates which I couldn’t

provide because there was no daily movement on the project. January 27th, while we were still working on her case, she

requested the media back with a tracking number ([redacted]). NO

MONEY was taken from [redacted].

In all these instances [redacted] was messenger, the bride and groom were putting

a ton of pressure on her which she passed onto me. It’s not fair to say “[redacted]

…” when it’s really her client using her as an intermediary.

That

said my responsibility is to [redacted], she sent me the card, not her

client, why would I send a hand written apology letter to her client

for trying to recover [redacted]’s media? If [redacted] is trying to save face with

her client she can apologize for taking wedding photos using a camera that

doesn’t backup to a second card.

This is a bogus Revdex.com report, it isn't a warranty or guarantee issue. [redacted] knows I'm reachable, she has my email, office phone, and cell phone, all of which she's previously used. If there was a legitimate grievance she knows how to reach me but elected to go this route for whatever reason.

Attachments:

2013-07-09 – Email clearly stating I have no solid timeline.

2013-08-15 – Email requesting information on card for use in finding another

data recovery provider.

2014-01-28 – Email Requesting Card Back (not on the 22nd as stated in the

complaint), the card was mailed out Wednesday and received Friday

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Description: Data Recovery, Computer Business Services, Computers - Networks, Computers - Service & Repair, Computers - Sys Designers & Consult, Computers - Network Security, Computers - Security Equip & Systems, Computer Facilities Management Services (NAICS: 541513)

Address: 2490 Black Rock Tpke, Fairfield, Connecticut, United States, 06825-2400

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