Recycled Threads/Mojo Woman

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***7, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***OF COURSE I WANT THE PANTS BACK!!

Dear *** *** ***Thank you for forwarding me this email complaint( sorry a long response)This is new to us as we have never received a complaint from any organization including Revdex.com.We have a strong history in providing excellent customer serviceWe are happy work with each and every customer
to help them with fit, color and style RecycledThreads.com is our original website where we have lovely pieces from past seasons of FLAX in inventory We provide measurements and offer descriptions of fabric weights as wellIf we have an item that is defective, it does not make it to inventoryIt gets donated If we missed a defect, we are happy to replace the piece.In this particular case, the customer *** *** had purchased this pair of floods on 2/02/2014. Their price was $less the 25% coupon code she used so they were $in priceShe ordered the FLAX Spring Floods in strawberry lightweight linen, size 1GFinal Sale item(See attachment of original order at bottom of email) *** *** emailed me on August 1, 2014 and said the following:Hello. My name is *** *** and I have been a customer of Recycled Threads for some years now. In February I ordered a number of items (order no. ***, including a pair ofFLAX Spring Floods as these are a thinner weight linen. I did show them to a couple of local seamstresses who said the same thing. If you returned them within a reasonable time, I would have issued a store credit as a courtesy. But after months, this is a bit too long. If you wish me to send them back so you can repair them, I am happy to do so. They are not defective, the seams were just stressed from wear.Thank youStacey M***PresidentM***WomanRecycled Threads IncSouth Fulton Street, Suite #2Ithaca, NY 14850***'s response was she was highly disappointed in our customer service.Lou Ann, if she would like the pants back-I am happy to send themPlease let me know if that is her wish.Thank youStacey M***PresidentM***WomanRecycled Threads, IncSouth Fulton Street, Suite #2Ithaca, NY 14850phone: 607.273.0601fax: 607.793.9627http://www.recycledthreads.comhttp://www.m***woman.com

Thank you for your response, and I am letting you know I am shipping the pants back to the customer today, September 3, 2015.