Dear [redacted] and the respected members of the Revdex.com, At Recycling Connections we pride ourselves in the highest levels of customer serviceIn fact, these efforts are the leading cause of our A+ rating with the Revdex.comRecycling Connections and our staff understand the responsibilities to the publicOur goal is to live up to our reputation and learn from our successes and struggles long the way Accepting, weighing, sorting, and selling scrap metal material from the general public is our job here at Recycling ConnectionsThis process requires the seller to load the material in his/her truck and unload the material upon arrival at our facilityMost recycling centers, including Recycling Connections, are willing to assist with the unloading process when neededHowever the unloading process is a risk accepted by the customer and is a common acceptance at any recycling center in the Denver Metro AreaTherefore any damages including scratches, dings, dents, flat tires, etccannot be the responsibility of Recycling Connections rather risk the customer accepts To address the complaint directly the customer indeed requested the need for someone to assist with the unloading processIn fact, this is stated in the customers opening line of the complaint; "I came to business and asked if they knew anybody who would want or could take the metal out of my truck." Not to be combative, but to state the facts correctly if there was no request for help this would not be the opening statement in the complaint nor would it seem reasonable to allow a perfect stranger to climb in your truck and unload heavy scrap metal material without permissionFurther, the words exchanged between the customer and our (Assistant Manager) escalated because the customer was not receiving the answer he was looking for and the (Assistant Manager) couldn't provide that answer in the first placeWhen the conversation met a dead end our (Assistant Manager) decided to walk awayTo assume our (Assistant Manager) did nothing wrong or couldn't have handled the situation better is a stretch, but the complaint of an aggressive attitude or the thought of our (Assistant Manager) attacking the customer is simply not true In conclusion, our efforts were to help a customer in needThis customer was in a lower leg cast and requested much needed assistanceRecycling Connections cannot accept responsibility for the damages to the truckAlthough this is not a common occurrence, Recycling Connections will work with our staff and explore opportunities to better handle issues like thisA special thanks to the Revdex.com and the opportunity given to Recycling Connections to defend ourselves in this matter
Initial Business Response / [redacted] (1000, 8, 2015/06/24) */ Customers copper pipe was mixed with brass fittings attached to it, and this is why it was called refinery brass and weighed with the other brassWhen customer called not only the manager, but the yard foreman also went out and looked at material and it was confirmed that his copper had brass attachments with itWhen manager got back on the phone he offered to have the customer come back in so that he could look at the material and resolve the issue, instead the customer opted not to come in and said he was going to take his business somewhere else Complaint Response Date bumped because: Holiday
Dear [redacted] and the respected members of the Revdex.com, At Recycling Connections we pride ourselves in the highest levels of customer serviceIn fact, these efforts are the leading cause of our A+ rating with the Revdex.comRecycling Connections and our staff understand the responsibilities to the publicOur goal is to live up to our reputation and learn from our successes and struggles long the way Accepting, weighing, sorting, and selling scrap metal material from the general public is our job here at Recycling ConnectionsThis process requires the seller to load the material in his/her truck and unload the material upon arrival at our facilityMost recycling centers, including Recycling Connections, are willing to assist with the unloading process when neededHowever the unloading process is a risk accepted by the customer and is a common acceptance at any recycling center in the Denver Metro AreaTherefore any damages including scratches, dings, dents, flat tires, etccannot be the responsibility of Recycling Connections rather risk the customer accepts To address the complaint directly the customer indeed requested the need for someone to assist with the unloading processIn fact, this is stated in the customers opening line of the complaint; "I came to business and asked if they knew anybody who would want or could take the metal out of my truck." Not to be combative, but to state the facts correctly if there was no request for help this would not be the opening statement in the complaint nor would it seem reasonable to allow a perfect stranger to climb in your truck and unload heavy scrap metal material without permissionFurther, the words exchanged between the customer and our (Assistant Manager) escalated because the customer was not receiving the answer he was looking for and the (Assistant Manager) couldn't provide that answer in the first placeWhen the conversation met a dead end our (Assistant Manager) decided to walk awayTo assume our (Assistant Manager) did nothing wrong or couldn't have handled the situation better is a stretch, but the complaint of an aggressive attitude or the thought of our (Assistant Manager) attacking the customer is simply not true In conclusion, our efforts were to help a customer in needThis customer was in a lower leg cast and requested much needed assistanceRecycling Connections cannot accept responsibility for the damages to the truckAlthough this is not a common occurrence, Recycling Connections will work with our staff and explore opportunities to better handle issues like thisA special thanks to the Revdex.com and the opportunity given to Recycling Connections to defend ourselves in this matter
Initial Business Response / [redacted] (1000, 8, 2015/06/24) */ Customers copper pipe was mixed with brass fittings attached to it, and this is why it was called refinery brass and weighed with the other brassWhen customer called not only the manager, but the yard foreman also went out and looked at material and it was confirmed that his copper had brass attachments with itWhen manager got back on the phone he offered to have the customer come back in so that he could look at the material and resolve the issue, instead the customer opted not to come in and said he was going to take his business somewhere else Complaint Response Date bumped because: Holiday