Red Apple Wellness & Chiropractic

My clinic focuses on chronic conditions Among these, we help people suffering with chronic knee pain Knee pain sufferers are typically treated with pills, physical therapy and injections When these treatments fail to alleviate pain and stiffness, the only other choice given to them by their medical doctors is knee replacement surgeryKnee replacement surgery is very expensive and accompanied with months of down time and agonizing post surgical rehabilitation It’s highly invasive, and there is risk of infection and problems associated with general anesthesia Our office offers an alternative to surgery by providing a gentle, non-invasive, drug-free solutionRather than the typical “standard of care” (pills, injections, surgery), our unique approach utilizes new, cutting edge technologies that provide powerful, fast acting results While insurance doesn’t cover these new technologies, they do work amazingly well, and we enjoy a very solid 5-star reputation in the community because we get outstanding clinical resultsWe start people off giving them two free trial visits in order to see if they respond to our therapeutic program How this works is the patient gets to try the treatment for free They then go home and think about itThen come back and try it again for a second time and get another free treatment And if they tell us that they feel it’s working, if they have less pain and improved range of motion, they’re accepted into the program It’s a risk free way for people to try it out and see if they like it first Mrs [redacted] was given the two free treatments – of which she responded very well (improved range of motion and a significant drop in pain) In November 2016, Mrs [redacted] decided to start her care plan I prescribed a course of care which included visits and included a variety of treatments including Trigenics, spinal decompression, knee decompression, peripheral nerve rehabilitation therapy, vibration therapy and nutrition support for the meniscus, knee joint and surrounding soft tissues Mrs [redacted] was approved for financing through Care Credit (Synchrony Bank) for the full amount of the care plan She signed a contract, agreeing to our terms of service Part of the way into her treatment program, Mrs [redacted] elected to stop her care She called my office and I spoke with her on the phone to discuss the issue with her I informed her that I strongly recommend she continue with her care plan as I prescribed, and prematurely terminating her care would jeopardize her recovery, and she would also lose part of her investment Mrs [redacted] elected to disregard my advice and insisted we terminate her care and refund whatever money was due She immediately filed a dispute with Care CreditAfter this, I received a fax from Care Credit (financing) informing me that a dispute was filed, and a customer requested a refund Care Credit notified me in writing that they wanted me to refund Mrs [redacted] $2, I immediately processed the refund in the amount requested After this had been handled, Mrs [redacted] contacted me numerous times via e-mail She told me the amount that was refunded to her was not the correct amount She wanted more money to be refunded back to her I responded to Mrs [redacted] ’s multiple e-mails and explained my position I sent her a scanned copy of her contract, as well as an itemized statement showing her the used and unused portion of her care plan One of the problems Mrs [redacted] has is that she miscalculated the amount of used services For example, she was under the belief that each treatment visit was calculated at the same value It’s not done that way She received Trigenics treatments for each date of service she was in the office The Trigenics therapy is only done for the first visits – not all of them Also, the supplements are non-returnable I am sorry that this happened But she received good and services that were done in good faithDuring the time Mrs [redacted] was a patient in our office, we strived to treat her with kindness, dignity and respect I even went out and purchased a gift certificate at a local nail salon to treat her to a pedicure and spa treatment We truly worked hard to make her experience as nice as possibleMrs [redacted] was refunded the unused portion of her care plan She was refunded an amount that exceeded what she was actually owed In addition to filing the report with the Revdex.com, she wrote a negative review on Yelp in an attempt to smear my name and continues to complain to Care Credit In her complaint to the Revdex.com, it reads she doesn’t want a partial refund, she wants a full refund (in other words she wants refunded for goods and services she already received) The amount of money that was refunded to Mrs [redacted] was fair and reasonable and covered the unused portion of her care plan She is not owed any further reimbursements

February 16, DrS [redacted] neglected to say in his letter the reason that I did not finish my treatments My husband had been sick with flu like symptoms and on Dec 6th after blood work, his PCP called and said he was to be admitted to StClair Hospital that night with acute anemia and kidney failure My husband was immediately put on kidney dialysis, was in the hospital for days and continues to be on dialysis three times per week I called DrS [redacted] and talked to him personally and told him that I would not be able to continue the treatments because I was quitting my part time job to take care of my husband and would not be able to afford them At that point I had treatments Even after calling twice the week of Dec 6th and telling him that I could no longer afford to come, he billed me for a visit on the 12th stating I had not given enough notice He continued to ignore my hardship issue and insisted I could finish my treatmentsI am not disputing DrS***’s method of treatment, but I am disputing the fact that I had good reason to ask that the contract be dissolved and a fair settlement for the charges incurred for visits I also think that DrS***’s charge for an extra visit after I gave him a week’s notice is excessive and untrustworthy After talking with DrS [redacted] and seeing that he had no intention of letting me out of the contract, I called Care Credit and in talking with the Customer Service rep, he seemed to agree with me that the amount of $5,be divided by the number of treatments which was 16, making each treatment $ I had nothing else to refer to because I was not given an itemized statement with my contract DrS [redacted] said that Care Credit agreed to a credit of $2,390, but I am not sure where that amount came from I had then asked for an itemized statement and DrS [redacted] refused to give it to me stating that the matter was closed In a subsequent email he did send it That is when I noticed that he billed me for six visits and not five I am still awaiting Care Credit’s decision on my second appeal If they do not agree to issuing another credit, then I will owe $2,which I must pay or my credit will be affected When you divide $2,by 5, the amount of each visit would be $ This is an astronomical amount This could all have been avoided if DrS [redacted] had been reputable enough to agree that I was experiencing a hardship, could not afford to pay the total of the contract and had given me an itemized statement and total of what treatments I had completed I think the way DrS [redacted] has handled the whole situation was very unprofessional I do not want anyone else to have go through this He needs to be more upfront on the services by providing an itemized statement with his total contract price Also, he needs to more realistic about his services A knee replacement is expensive and not always the best route, but his treatment does not necessarily cure the problem should be priced as suchRegards, [redacted]

First of all, I would like to say how sorry I am that Mrs***’s husband became ill. I’m also sorry that we were not able to resolve this amicably. We always strive to treat everyone with dignity, respect and compassionTo the issue of the dispute, Mrs*** was prescribed a visit care plan. After she requested to discontinue her care, we did in fact terminate our agreement and I immediately refunded her the unused portion of her care plan. She was charged for the services to which she used and she was refunded for what hadn’t usedBefore anyone starts care in our office, all fees are clearly presented up front and in writing. Mrs*** was given this information (in writing). She was also given two free treatments whereby she was allowed to try the therapies before deciding whether or not she wanted to do anythingWhen she started her treatment plan, Mrs*** was given an itemized financial statement She was given a second copy after she discontinued care. Additionally, I gave her a simple spreadsheet showing the dates of services, the therapies she received and the total of used (and unused services)We explained to Mrs*** (multiple times verbally and in writing) that not all visits have the same value. For example, one particular therapy is done during the first visits only. Therefore, it is incorrect to take the total of the care plan and divide it evenly by the total number of visits. That’s exactly what Mrs*** did, which is why she keeps arriving at the incorrect conclusion about the refund amount Orthopedic surgery is expensive, risky and painful. The total cost for knee replacement surgery is about $57,(between the pre-surgery consultations, lab workups, x-rays/MRI’s, anesthesiology, the operating room fees, the surgeon’s fees, recovery, post-surgical doctor’s visits, pain pills and months of physical therapy). Insurance doesn’t cover that full amount. After the deductible has been met, it is common to still be responsible for 20% of the bill. Surgery also is associated with months of agonizing post surgical rehab and a lot of down time. There is risk of infection as well as death or injury from general anesthesia. People who undergo knee replacement may or may not experience any relief whatsoeverThere is no guarantee of results with surgery. And most people who undergo knee replacement need to repeat it after 10-years. Our methods are gentle and provide instant relief (without drugs or risky invasive surgery). People come to us because we are able to improve their quality of lifeAnd we enjoy a solid 5-star reputation in the community. We earned that because we get phenomenal results and we treat people exceptionally well. What we charge isn’t an astronomical amount. It’s a fraction of the cost of surgery. Mrs*** was treated with respect, kindness and dignity while she was a patient in our office. I’m sorry for her circumstances. But the bottom line is she was given a fair refund and we handled everything professionally. In the years we’ve been in practice, this is the only time we’ve been asked for a refund and the only time a patient has complained to the Revdex.com or anywhere else

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

My clinic focuses on chronic conditions.  Among these, we help people  suffering with chronic knee pain.  Knee pain sufferers are typically treated with pills, physical therapy and injections.  When these treatments fail to alleviate pain and stiffness, the only other choice...

given to them by their medical doctors is knee replacement surgery. Knee replacement surgery is very expensive and accompanied with months of down time and agonizing post surgical rehabilitation.  It’s highly invasive, and there is risk of infection and problems associated with general anesthesia.  Our office offers an alternative to surgery by providing a gentle, non-invasive, drug-free solution. Rather than the typical “standard of care” (pills, injections, surgery), our unique approach utilizes new, cutting edge technologies that provide powerful, fast acting results.  While insurance doesn’t cover these new technologies, they do work amazingly well, and we enjoy a very solid 5-star reputation in the community because we get outstanding clinical results. We start people off giving them two free trial visits in order to see if they respond to our therapeutic program.  How this works is the patient gets to try the treatment for free.  They then go home and think about it. Then come back and try it again for a second time and get another free treatment.  And if they tell us that they feel it’s working, if they have less pain and improved range of motion, they’re accepted into the program.  It’s a risk free way for people to try it out and see if they like it first.  Mrs. [redacted] was given the two free treatments – of which she responded very well (improved range of motion and a significant drop in pain).  In November 2016, Mrs. [redacted] decided to start her care plan.  I prescribed a course of care which included 16 visits and included a variety of treatments including Trigenics, spinal decompression, knee decompression, peripheral nerve rehabilitation therapy, vibration therapy and nutrition support for the meniscus, knee joint and surrounding soft tissues.  Mrs. [redacted] was approved for financing through Care Credit (Synchrony Bank) for the full amount of the care plan.  She signed a contract, agreeing to our terms of service.  Part of the way into her treatment program, Mrs. [redacted] elected to stop her care.  She called my office and I spoke with her on the phone to discuss the issue with her.  I informed her that I strongly recommend she continue with her care plan as I prescribed, and prematurely terminating her care would jeopardize her recovery, and she would also lose part of her investment.  Mrs. [redacted] elected to disregard my advice and insisted we terminate her care and refund whatever money was due.  She immediately filed a dispute with Care Credit. After this, I received a fax from Care Credit (financing) informing me that a dispute was filed, and a customer requested a refund.  Care Credit notified me in writing that they wanted me to refund Mrs. [redacted] $2,390.00.   I immediately processed the refund in the amount requested.  After this had been handled, Mrs. [redacted] contacted me numerous times via e-mail.  She told me the amount that was refunded to her was not the correct amount.  She wanted more money to be refunded back to her.  I responded to Mrs. [redacted]’s multiple e-mails and explained my position.  I sent her a scanned copy of her contract, as well as an itemized statement showing her the used and unused portion of her care plan.   One of the problems Mrs. [redacted] has is that she miscalculated the amount of used services.  For example, she was under the belief that each treatment visit was calculated at the same value.  It’s not done that way.  She received Trigenics treatments for each date of service she was in the office.  The Trigenics therapy is only done for the first 8 visits – not all of them.  Also, the supplements are non-returnable.   I am sorry that this happened.  But she received good and services that were done in good faith. During the time Mrs. [redacted] was a patient in our office, we strived to treat her with kindness, dignity and respect.  I even went out and purchased a gift certificate at a local nail salon to treat her to a pedicure and spa treatment.   We truly worked hard to make her experience as nice as possible. Mrs. [redacted] was refunded the unused portion of her care plan.  She was refunded an amount that exceeded what she was actually owed.  In addition to filing the report with the Revdex.com, she wrote a negative review on Yelp in an attempt to smear my name and continues to complain to Care Credit.  In her complaint to the Revdex.com, it reads she doesn’t want a partial refund, she wants a full refund (in other words she wants refunded for goods and services she already received).  The amount of money that was refunded to Mrs. [redacted] was fair and reasonable and covered the unused portion of her care plan.  She is not owed any further reimbursements.

February 16, 2017 Dr. S[redacted] neglected to say in his letter the reason that I did not finish my treatments.  My husband had been sick with flu like symptoms and on Dec 6th after blood work, his PCP called and said he was to be admitted to St. Clair Hospital that night with acute anemia and kidney failure.  My husband was immediately put on kidney dialysis, was in the hospital for 16 days and continues to be on dialysis three times per week.  I called Dr. S[redacted] and talked to him personally and told him that I would not be able to continue the treatments because I was quitting my part time job to take care of my husband and would not be able to afford them.  At that point I had 5 treatments.  Even after calling twice the week of Dec 6th and telling him that I could no longer afford to come, he billed me for a visit on the 12th stating I had not given enough notice.  He continued to ignore my hardship issue and insisted I could finish my treatments. I am not disputing Dr. S[redacted]’s method of treatment, but I am disputing the fact that I had good reason to ask that the contract be dissolved and a fair settlement for the charges incurred for 5 visits.  I also think that Dr. S[redacted]’s charge for an extra visit after I gave him a week’s notice is excessive and untrustworthy.  After talking with Dr. S[redacted] and seeing that he had no intention of letting me out of the contract, I called Care Credit and in talking with the Customer Service rep, he seemed to agree with me that the amount of $5,035 be divided by the number of treatments which was 16, making each treatment $315.  I had nothing else to refer to because I was not given an itemized statement with my contract.  Dr. S[redacted] said that Care Credit agreed to a credit of $2,390, but I am not sure where that amount came from.  I had then asked for an itemized statement and Dr. S[redacted] refused to give it to me stating that the matter was closed.  In a subsequent email he did send it.  That is when I noticed that he billed me for six visits and not five.  I am still awaiting Care Credit’s decision on my second appeal.  If they do not agree to issuing another credit, then I will owe $2,645 which I must pay or my credit will be affected.  When you divide $2,645 by 5, the amount of each visit would be $529.  This is an astronomical amount.  This could all have been avoided if Dr. S[redacted] had been reputable enough to agree that I was experiencing a hardship, could not afford to pay the total of the contract and had given me an itemized statement and total of what treatments I had completed.  I think the way Dr. S[redacted] has handled the whole situation was very unprofessional.  I do not want anyone else to have go through this.  He needs to be more upfront on the services by providing an itemized statement with his total contract price.  Also, he needs to more realistic about his services.  A knee replacement is expensive and not always the best route, but his treatment does not necessarily cure the problem should be priced as such. Regards, [redacted]