Initial Business Response / [redacted] (1000, 7, 2015/10/22) */ I informed [redacted] and [redacted] about the leftovers and how the scrap remnant wont be exactly sq.ft there will have to be waste We left our previous fabrication shop and when moved are unable to locate leftover remnant I had them come out and look for there particular piece at both of our fav shops , a few times we both searched There were over 200+ different pieces of material to sort through and neither the phrases or myself could locate itBut I did however offer them any one of our stones exotic for free of charge as replacementI know they really want their particular stone but gave them the option of picking through our exotic stones to help them Due to the time frame of them startingthe remodel being several months out and us relocating , and now want to go ahead and start there bathroomsIt is really hard to find pieces or pieces not be chipped crack or smaller than what they had anticipated due to them looking at the numbers on paper with subtractionNo waste was the accounted for and the veining in there material would be all over the board due to the way the granite has to flow with there kitchen There was some pieces left over , but exactly is unknown due to the time frame and how much volume we doI called again today to ask them if they would come out and waiting for response I want them to be happy as they were with the kitchen and how great it turned out Initial Consumer Rebuttal / [redacted] (3000, 14, 2016/02/02) */ This is NOT complete No action has been taken by Redbird to resolve They talk a good game They do not take action
Initial Business Response / [redacted] (1000, 7, 2015/10/22) */ I informed [redacted] and [redacted] about the leftovers and how the scrap remnant wont be exactly sq.ft there will have to be waste We left our previous fabrication shop and when moved are unable to locate leftover remnant I had them come out and look for there particular piece at both of our fav shops , a few times we both searched There were over 200+ different pieces of material to sort through and neither the phrases or myself could locate itBut I did however offer them any one of our stones exotic for free of charge as replacementI know they really want their particular stone but gave them the option of picking through our exotic stones to help them Due to the time frame of them startingthe remodel being several months out and us relocating , and now want to go ahead and start there bathroomsIt is really hard to find pieces or pieces not be chipped crack or smaller than what they had anticipated due to them looking at the numbers on paper with subtractionNo waste was the accounted for and the veining in there material would be all over the board due to the way the granite has to flow with there kitchen There was some pieces left over , but exactly is unknown due to the time frame and how much volume we doI called again today to ask them if they would come out and waiting for response I want them to be happy as they were with the kitchen and how great it turned out Initial Consumer Rebuttal / [redacted] (3000, 14, 2016/02/02) */ This is NOT complete No action has been taken by Redbird to resolve They talk a good game They do not take action