Red Brick Management LLC

This is my second year renting from RBM, service has gone from bad to worseWhat has upset me today is the that no one has come to shovel the snow, or put ice melt downPer their email yesterday,tenants were told that the emergency number may not be available,due to inclement weather that has been predicted ALL WEEK.So,why were they not better prepared for this weather emergency? I have recently been blessed to receive a kidney transplant on 11/18/2018,when I asked [redacted] to please have moved to the salt buckets to the back, I was told no as it wouldn't be "safe" for us to enter from the back and our "safety is important to RBM!" That is laughable as no one except myself,has made any attempt to clear any snow or apply any ice meltWhat should have occurred is staffing needs made to be reflective of what may or may not be neededAs we see it,all RBM cares about is their rent,not their tenants' safety or their happiness

We apologize for the inconvenience with the moisture on the wall Our maintenance team member cleaned the wall and we determined that the brick was in need of tuck pointing We have scheduled this work and are waiting for the contractor to start work on the building We have checked the wall recently and there was not any new moisture damage noted In regards to the security, we are finalizing a very complex contract for a camera system with our security consultants and plan to have the new system installed within the next 30-days We also engaged regularly with the StLouis Police Department on security issues as they ariseThe Property Manager will be in touch with Ms [redacted] about terminating her lease early We look forward to working with Ms [redacted] on resolving her issuesThank you, [redacted] Red Brick Management

To start off my apartment has had mold on the exposed brick wall for three plus monthsI’ve contacted the maintenance facility regarding the issue via online maintenance request and via telephoneThe first response from Red brick was an automatic email stating that someone will come and resolve problem(s), in which no one appearedOn January 4, I put in another online request regarding the mold and my exhaust fanThe maintenance man came a few days later and fixed the exhaust fan, but the mold problem was ignoredMaintenance left a note stating exhaust fan was fixed and someone will come out and fix the “water problem” in a few days(no one showed)On February 24, my (attorney/ friend) sent an email on my behalf refusing to pay rent and threatening to sue Red brickImmediately after sending that email my friend received a reply from the property manager and a phone call from the maintenance manHe came to my apartment within minutes and scrubbed the walls with bleach

Red Brick Management, LLC rented to me, *** ***, an apartment, #*** at *** *** *** on October 31, 2015, where they physically covered up roof and celiing leaks with new sheet rock and paint and failed to make proper repairs before I moved in.The wall was bulging upon initial view of the apartment.The leasing manager, *** (***@redbrickstl.com), whose office is located in the same building, stated she would make note of the bulge/bubble on the wall and put in a request for someone to come look at it.No one ever followed up.Red Brick also did not inform me of poor insulation (bricks surrounding windows) with extreme moisture, which eventually turned into mold and put my health at risk.The bedroom skylight also leaked after rain and mold began building up at the corners of the skylight wall (approximately feet up.I called the renters insurance company,Praetorian Insurance Company via QBE, after Red Brick maintenance*** (***@redbrickstl.com) failed to respon

This is my second year renting from RBM, service has gone from bad to worseWhat has upset me today is the that no one has come to shovel the snow, or put ice melt downPer their email yesterday,tenants were told that the emergency number may not be available,due to inclement weather that has been predicted ALL WEEK.So,why were they not better prepared for this weather emergency? I have recently been blessed to receive a kidney transplant on 11/18/2018,when I asked *** *** to please have moved to the salt buckets to the back, I was told no as it wouldn't be "safe" for us to enter from the back and our "safety is important to RBM!" That is laughable as no one except myself,has made any attempt to clear any snow or apply any ice meltWhat should have occurred is staffing needs made to be reflective of what may or may not be neededAs we see it,all RBM cares about is their rent,not their tenants' safety or their happiness

Contact Name and Title: *** ***
Contact Phone: ***
Contact Email: ***@redbrickstl.com
Red Brick has responded directly to the resident regarding the claims and situations mentioned aboveWe have addressed, adjusted and rectified any discrepancies with fees, whether charged in
error or owed to Red Brick per the lease agreement, as we have for any residentWe have also explained more than once the situation regarding the maintenance team member who needed access to the apartment for an emergency service requestThere is additional information and documentation available if requested, as we do not share personal information about residents or their leases publicly or without proper written notice from the residentRed Brick treats all residents with the highest level of respect and takes all matters of maintenance, fees and customer service very seriously

We apologize for the inconvenience with the moisture on the wall.  Our maintenance team member cleaned the wall and we determined that the brick was in need of tuck pointing.  We have scheduled this work and are waiting for the contractor to start work on the building.  We have...

checked the wall recently and there was not any new moisture damage noted.  In regards to the security, we are finalizing a very complex contract for a camera system with our security consultants and plan to have the new system installed within the next 30-60 days.  We also engaged regularly with the St. Louis Police Department on security issues as they arise. The Property Manager will be in touch with Ms. [redacted] about terminating her lease early.  We look forward to working with Ms. [redacted] on resolving her issues. Thank you,[redacted]Red Brick Management

Initial Business Response /* (1000, 5, 2015/11/11) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@redbrickstl.com
We are very sorry for the delay in getting the light bulb replaced in this resident's bedroom. The initial request for the light bulb was...

sent in on 10/27/15 and unfortunately there have been circumstances in which our maintenance team was not available to respond to this request in a timely manner. We've had a change in the maintenance team as a result of the reports that this work order was not completed. The Property Manager did inform this resident yesterday that the light bulb would be replaced today and someone is taking care of this issue now.
The washer was reported on June 16 and the work order was closed and marked completed on July 21. We did not replace the baseboards at that time, but we did note the damage that was caused. This resident has submitted a notice to vacate and we assured her that she would not be charged for any damage and that the baseboards would be replaced after she moves out. She indicated that this was acceptable.
The Property Manager for this property has communicated with this resident multiple times this week and we are working to fix this situation immediately. We understand the frustration this has caused and apologize for the delay.