Red Brick Realty

Redbrick Realty will agree to get authorization from Mr[redacted] for any repairs that exceed $Redbrick Realty notified Mr [redacted] 's wife via email about the needed repair but the cost was not readily available as estiamte had not been received by Redbrick RealtyWe try to keep a happy median between our tenants and ownersWe apologize for any miscommunication to Mr[redacted] Mr [redacted] will be notified in writing for all repairs unless they are urgent emergency’s that concern the health, safety and well-being of any occupants

Redbrick Realty will agree to get authorization from Mr.[redacted] for any repairs that exceed $100.00. Redbrick Realty notified Mr. [redacted]'s wife via email about the needed repair but the cost was not readily available as estiamte had not been received by Redbrick Realty. We try to keep a happy median...

between our tenants and owners. We apologize for any miscommunication to Mr.[redacted].  Mr. [redacted] will be notified in writing for all repairs unless they are urgent emergency’s that concern the health, safety and well-being of any occupants.

I am Sandra H[redacted], broker for Red Brick Realty.  I am responding to this complaint on behalf of the owner of Red Brick Realty, Doug H[redacted] and our agent, Brian O’B[redacted]First, it is important to know that Brian O’Brien has been an agent licensed under me for 15 years.  He has assisted...

hundreds and hundreds of buyers and sellers over the years without issue.  Brian is professional, informed and puts service to his clients ahead of his own interests.  But it is also important to note that real estate agents are not home inspectors.  If that were the case there would be no need for licensed inspectors.Brian was able to secure a buyer for the [redacted]’s current home, then found a property they wanted to buy.  A reputable certified inspector was hired to inspect the new property.  The day of the inspection was a workday for the buyers so Brian attended the last half hour of the inspection to get the review from the inspector.  Then the inspection report was reviewed with the buyers.  They asked for certain repairs to be done by the seller.  Since the sellers had already moved out of town they agreed to $3,000 in lieu of doing the actual repairs.  But this was a demand by the buyer, or the buyer was going to cancel the sale.  This buyer received that money at the close of escrow.  It doesn’t matter that the seller’s agent put up some of that money from her commission.  (As a matter of record, Brian had to settle issues behind the scene with the sale of this buyer’s home because Mr. [redacted] had taken some items that were to remain in the property and had left the carpet in an unacceptable condition, so Brian quietly paid $300 for carpet cleaning to resolve the issues.  The [redacted]s were unaware of his generosity.)On the inspection report was an item in the attic that the [redacted]’s wanted more information about.  Brian immediately took their concern to the seller, got the seller’s response and told the [redacted]s who accepted the response and told Brian to move toward the closing.  Once a property has closed, the buyer has accepted the property and can no longer hold the seller liable for repairs.  The only exception is if the buyer can prove that the seller knowingly failed to disclose or had the intent to deceive.  Since the seller was forthcoming with their response to questions, there was no reason to believe they were being untruthful. About a week before closing on the new property the [redacted]’s lender discovered that the [redacted]s  had had a foreclosure.  Past foreclosures change the way a buyer is viewed by the lender and the money that the seller was contributing to the buyer now had to be used for closing costs and the buyer had to come in with his own money for down payment.   Brian had not been told that these buyers had had a foreclosure.  The [redacted]’s allege that Brian was not responsive to their complaint sent by email.  When Brian asked that they call him to discuss the issue he was told by Mr. [redacted] that he would prefer everything be done in writing.  Brian came to me as his broker for guidance, and I told him I would handle everything with the [redacted]s and he was to take care of his current clients.  To claim that I was unconcerned about their complaint is untrue and unfair.  I took Mr. [redacted]’s phone calls.  I responded to his emails and I asked for a meeting with all parties so we could look at the issues together to see what could be done to help.  We scheduled a meeting for Tuesday of last week, but Mr. [redacted] called our secretary and cancelled without saying why.  That was the last I heard from Mr. [redacted] until today when I responded to several more emails and finally asked if he would list the specific allegations he had regarding Brian’s representation.   Instead of responding, Mr. [redacted] chose to write a complaint to the Revdex.com.  This complaint to the Revdex.com is the first I have been aware that the [redacted]s are demanding $3,000.  Red Brick Realty will always do whatever we can to resolve disputes.  We are still willing to meet with the [redacted]s to see how we can help.

Redbrick Realty will agree to get authorization from Mr.[redacted] for any repairs that exceed $100.00. Redbrick Realty notified Mr. [redacted]'s wife via email about the needed repair but the cost was not readily available as estiamte had not been received by Redbrick Realty. We try to keep a happy median...

between our tenants and owners. We apologize for any miscommunication to Mr.[redacted].  Mr. [redacted] will be notified in writing for all repairs unless they are urgent emergency’s that concern the health, safety and well-being of any occupants.

I was a tenant at a RedBrick Property in Tempe, AZ. Upon move in the managers on the account were very unprofessional and failed to deliver the keys to the property to any of the tenants, rather giving ALL keys to an individual in the home helping us move, no questions asked. Immediately we files multiple maintenance requests for structural issues such as sagging roofing, moldy shed, pigeon infestation, faulty and improperly installed outlets/switches, and appliances not in working conditional all that were ignored for multiple months. When we were finally at the point of raising a lawsuit against the business they replaced a single faceplate on an outlet. Around 4 months into the lease a piece of interior roofing collapsed within the bathroom. When emergency Maintenance arrived they merely removed the remaining roofing, throwing it on the floor and failed to remove any of the debris, when harassed to fix the roof after weeks on ignored phone calls the business simply responded by removing the filed main tempe requests and maintenance contact number from the website. Finally after a month we were told it would be fixed, the maintenance crew not only left the roof exposed but removed a tiled wall from a second story bathroom. We went 2 moths without 2 of our bathrooms working properly! When asked the company promised compensation but failed to do so placing blame on the owners repeatedly. Upon move out the home was inspected and signed. When requesting the move out paper work and final billing, the move out inspection sheet had multiple unapproved amendments to the lists of damages to the property. Red Brick is the worst company I have ever had the displeasure to work with, the property managers are short with callers, unprofessional, and fail to contact tenants. The receptionist is extremely sweet however.

Best Customer service is how I would rate Red Brick Realty.

There skills in property management have saved me all the average problems that tendents cause the landlord's. 5 Stars is my rating

Great service and they worked very hard to get me into the house I wanted. This was no easy task. My hat is off to [redacted] and two of the wonderful ladys that took all my phone calls