Red Carpet Car Wash

Final Consumer Response / [redacted] (2000, 6, 2016/07/21) */ Please cancel the claimMy bank posted the refundI apologize for the inconvenience

Mrs [redacted] I was never rude to you, in fact you hung up on me after making threats of "blasting" meYour vehicle came in with pre-existing damage, the type of damage you are claiming isn't consistent with any damage the wash process could causeThere were no other vehicle damage claims that dayYou declined inspecting the tunnel when the store manager Geno invited you to do soThe purpose of that invitation was for you to inspect the equipment and to see what you feel caused the alleged damageHere is the contact info for our agent Penny @ [redacted] with DiBudo & DeFendis, she's expecting your call

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 116***, and find that this resolution is satisfactory to me

When the vehicles are detailed we do nothing with the dash that could allow fluid to get behind the bezelThe only cleaning done to that area is a wipe down with a damp clothWe are sorry about the condition of the screen but we do not feel responsible and it's been almost months since the
vehicle was detailedWe have no way of investigating this issue nowAs a gesture of good will I am willing to send the customer a check for $to close this matterIf this is not acceptable I understand and she need's to proceed with how she feels best. *** ***

I am rejecting this response because:
The refund was offered by a managerVery nice guy, sorry I don’t remember his name

Mr***,You state in your BB claim that one tire was damaged but in your yelp review you state that it was two, which is it? Just because you make a claim of damage doesn't mean we are going to accept liability, that is the purpose of the investigation; to determine liability. If your tire
was punctured as you claim you wouldn't have made it off the lot, your tire would have gone flatThe video was reviewed and you drove your Dodge onto the conveyor without incident and you left just as smoothYou washed your vehicle around 7:45pm, if something was wrong with the conveyor it would have damaged numerous rims and tires that day, not just yours You left the property and we didn't hear from you until the next dayWe have no idea what happened to your vehicle in the intervening time. I'll give you some advise, I'd suggest in the future not publicly threatening legal action on yelp if you want to negotiate a resolution to a problem, it tends to shut down communicationAs a gesture of good will I often find an amicable resolution for reasonable customers, your yelp review talked yourself right out of that. I will not be paying for your tire

I've said all I need to regarding this matter

I am rejecting this response because:
You were in fact extremely rude, "blunt" is the word you used to describe your behaviorI was NEVER invited to inspect the tunnel at any timeIn fact your manager Geno, explained that my only option was to contact my own insurance companyWhen I requested insurance information to file a claim with yours I was denied and directed to contact *** at corporate, who then directed me to you. You refused to provide the information after multiple request so that I could file a claim, which I have the right to do based on the Federal Right to Fair Claims actFollowing which you continued to be "blunt" in explaining that incidents such as these are not your responsibility. My threat to "blast" you was in reference to social media as I clearly statedThis is unfair and irresponsible business practicesWhich clearly you do often in hopes on individuals finding it to be too much work and so you avoid claims on your insurance and ever having to take responsibility. I will reach out to your insuranceThank you for finally providing the information

Good morning [redacted]In order to help investigate this could you please get me a few more details? What is the year, make, model of your vehicle? What detail services did you get? Which manager did you speak with re the partial refund?Thanks for the help. [redacted]

I am rejecting this response because:
Thats fine. Ill seek legal action, and be sure to warn this entire organization of the type of business you are running.  Keep in mind youve had every opportunity to rectify this.-[redacted]

Revdex.com, Response was rejected, nothing further to add.

Hi Mr. [redacted],Thank you for letting me know the vehicle. I do need to know who made that commitment to you for the refund. I want to make sure I can investigate this properly so I can find a reasonable solution to the problem at hand. Thank you for the assistance. [redacted]

Mrs. [redacted] I was never rude to you, in fact you hung up on me after making threats of "blasting" me. Your vehicle came in with pre-existing damage, the type of damage you are claiming isn't consistent with any damage the wash process could cause. There were no other vehicle damage claims that...

day. You declined inspecting the tunnel when the store manager Geno invited you to do so. The purpose of that invitation was for you to inspect the equipment and to see what you feel caused the alleged damage. Here is the contact info for our agent Penny @ [redacted] with DiBudo & DeFendis, she's expecting your call.

Final Consumer Response /* (2000, 6, 2016/07/21) */
Please cancel the claim. My bank posted the refund. I apologize for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 116[redacted], and find that this resolution is satisfactory to me.