Red Carpet Inn & Suites

We have returned the customers vehicle too him and unwound the deal on our end I understand that that the customer is unhappy with the fact that we had to submit his credit to banks to get the original banks to get the deal funded, but he did sign a credit application understanding that this is what was going to happen Sadly the vehicle had an issue and we were not able to keep it working properlyWe are very sorry that the truck had issues, but there is nothing we can do with regards to the pulls to his credit As far as his trade, his trade was part of the original deal, which was unwound We did not buy his trade at that point as a business decision We understand the customer wants us to buy it, but we are unable to do that at this time

The customer is correct that there has been miscommunication on our end When the customer first contacted us we were told by Manheim auctions that the vehicle was there It has since been made clear that it was not, and there was some mistake on their end Since I have been working with the customer I have written a letter stating that she was not responsible for any issues that took place I have worked with Nissan Motor Acceptance to get everything that they were responsible for off her credit I do not know why she has not received a response from them, but they are a separate organization I have paid for one traffic violation for the tag, and confirmed that a second was rescinded after it was discovered the tag was on the wrong vehicle We have also filed a report with the police that the vehicle must have been stolen on our lot.This entire event is so far out of business dealings that we were not sure how to get everything straightened out I have sent all of these documents to the customer, and attempted to contact every credit agency she has been contacted by I have only been able to remove the collections from NMAC, but the others would not speak to me since I was not the customer I have sent the letter included here, along with other documents to her She had an issue with my original letter stating that she dropped off her lease "on or about" a certain day I have since corrected that letter to remove the or about, since she said that was preventing her from being able to straighten out other documentsI continue to work with the customer, and wish that I could get everything quicker, but as it stands now I am still waiting for the police and NMAC to produce final documentation I have also purchased the vehicle so that once I have the title from NMAC (which has been at least two weeks) I can get it completely out of the customers nameI am very sorry that this has taken place, and hope to have final resolution as soon as possible

Sheridan Nissan has cancelled the warranty and sent a check for $2,to NMAC We received a request from the customer and a request from NMAC that had differing mileage, so the warranty company adjusted the amount based on the mileage That check was sent on 8/8/and is check number

I apologize for the delay in response I thought I had submitted this a long time ago, but apparently I did notWe have discussed this matter with the customer and he disagrees with our conclusions I have personally gone through every document we have, and nothing states that we
promised to pay the remaining payments on his lease We did have paperwork stating we would ground it, but in the space where we would put that we were making the payments there was nothing I also interviewed all employees involved and none of them claim to have promised Mr*** that we would make his remaining paymentsWhile we appreciate that Mr*** purchased a vehicle from us, there is nothing that we can do at this point Thank you for your time*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.For Starters that isn't the deal we talked about*** *** told me on 10/20/Too my face in person in the show room dealership at his deskThat you were going to keep my trade in already since you have put time and money in repair in the trade inAnd were going to give me a check for my trade in valve because it made sense for the dealership to keep it since they were already in on itBut that didn't happen I was giving back my trade and then giving a hard time about getting my registration back on 10/21/No one from the dealership called me to tell me to bring my tag or tell me this was going to happenHad to ride home over miles with no tags The have really messed up my credit to where I can not get anything because they have ran to many hard inquiries to banks trying to push this deal thur, which didn't happen and I didn't authorized them to do thatCalled *** *** on 10/22/at 7:30pm told him about this said he is going to talk to *** *** on 10/24/and talk about getting this hard inquiries off my transunion credit reportAnd *** *** said he is going to call me on 10/24/with what they are going to do because he said this is no way to do business at this dealership.All I want is for them to take off all these hard inquiries off my credit report that I didn't authorized them to do so, So my credit gets fixed and back to excellent.Regards,

We tried to offer the guest another upgraded room but he refused! The room he was put was checked and some pest was seen in a drawer, but nothing like what the guest describedWe do have a no refund policy for the last years and it is on the guest registration card which the guest signed, we do
offer another room if the guest is not satisfied with the room assignedThe guest refused and left, he came back and the owner, myself (mgr.) and the guest talked over the situationThe owner stands by no refund policyHowever, we will still honor this guest's time not used (days) at not cost in one of our newest remodeled rooms if he wantsThis is all we can do about this situation.Sincerely,* ***Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below I am enclosing the invoices from both Sheridan and the repair shop I took my car to for a second opinion I don't see how they can say I needed tires, brakes, shocks, etcwhen I have seen nor heard any evidence of scraping brakes, wetness on the ground when I park, my tires without tread, etc What will it take? I am taking pictures of my tires and forwarding everything to the Attorney General Of interest, a friend of mine has a Nissan Altima and took it in for his oil change (he lives in PA) and he was told the same thing, that he needed brakes He took his car to another mechanic and was told that he did not need brakes Is this scam running throughout the Nissan dealerships? Pictures don't lie How can you get around that when pictures prove they are lying?

We are sorry that the customer feels we have engaged in an unfair business practice According to our records the measurements on the customers brakes were at or around the point where Nissan recommends replacing them We don't keep pictures, we just have the records of the measurements While it is certainly possible the customer could continue driving on the brakes, that does not mean that this is what Nissan recommends in their manual We feel based on the customers responses there is not much we can do at this time other than to apologize for upsetting her

We believe we have solved the issue to the customers satisfaction. The loan is through their bank and everything should be fine. Thanks

The vehicle did have a problem and we have refunded the customer and unwound the deal They appear to be satisfied with this result, but we do apologize for taking to long to make a decision We have a change in leadership at the dealership and this got missed in the transfer We
are sorry. Dealer Operations ManagerSheridan Nissan

Mrs. [redacted] came in for oil chang,multi point inspection, recall and rotate tires. on the multi point form  we gave her,  technician measured rear brake at 3mm of pad left and rotors were rusted and if machined down the rotors would be under safety specifications. Nissan requires brakes...

to be addressed at this point. Technician documented left rear shock is leaking which should be replaced in pairs, brake fluid needs to be exchanged per maintenance manual from Nissan every 20,000 miles and we do not show brake fluid exchanged in the our history. Coolant and fuel induction service were recommended by technician due to mileage. Alignment was recommended due to tire wear and should be aligned every 12 months and again we did not see it performed in history.

We have been in communication with the customer up until last week.  We offered to performed the additional work for her at a significantly reduced rate.  As of this time we have not heard back as to whether the customer is satisfied or not.  We are trying to work with her,...

but the problems she has experienced are not linked to the work we previously performed. [redacted]

Sheridan Nissan has cancelled the warranty and sent a check for $2,496.40 to NMAC.  We received a request from the customer and a request from NMAC that had differing mileage, so the warranty company adjusted the amount based on the mileage.  That check was sent on 8/8/17 and is check...

number 157019.

The customer had a repair completed at another facility.  As a result the vehicle is having difficulties.  After we did make a mistake, we brought the vehicle back and fixed it.  The customer has not come in if they have had a problem since.  As far as we are aware the vehicle is...

operating properly.  The customer should be complaining to the shop where the original part was installed, since that appears to be the problem.  We offered to install the proper part at a significant discount, and the customer did not seem interested.  We are not in a position to give the customer any money back, since we have already discounted the work we have done up to this point.

We have returned the customers vehicle too him and unwound the deal on our end.  I understand that that the customer is unhappy with the fact that we had to submit his credit to banks to get the original banks to get the deal funded, but he did sign a credit application understanding that this is what was going to happen.  Sadly the vehicle had an issue and we were not able to keep it working properly. We are very sorry that the truck had issues, but there is nothing we can do with regards to the pulls to his credit.  As far as his trade, his trade was part of the original deal, which was unwound.  We did not buy his trade at that point as a business decision.  We understand the customer wants us to buy it, but we are unable to do that at this time.

The customer is correct that there has been miscommunication on our end.  When the customer first contacted us we were told by Manheim auctions that the vehicle was there.  It has since been made clear that it was not, and there was some mistake on their end.  Since I have been...

working with the customer I have written a letter stating that she was not responsible for any issues that took place.  I have worked with Nissan Motor Acceptance to get everything that they were responsible for off her credit.  I do not know why she has not received a response from them, but they are a separate organization.  I have paid for one traffic violation for the tag, and confirmed that a second was rescinded after it was discovered the tag was on the wrong vehicle.  We have also filed a report with the police that the vehicle must have been stolen on our lot.This entire event is so far out of normal business dealings that we were not sure how to get everything straightened out.  I have sent all of these documents to the customer, and attempted to contact every credit agency she has been contacted by.  I have only been able to remove the collections from NMAC, but the others would not speak to me since I was not the customer.  I have sent the letter included here, along with other documents to her.  She had an issue with my original letter stating that she dropped off her lease "on or about" a certain day.  I have since corrected that letter to remove the or about, since she said that was preventing her from being able to straighten out other documents. I continue to work with the customer, and wish that I could get everything quicker, but as it stands now I am still waiting for the police and NMAC to produce final documentation.  I have also purchased the vehicle so that once I have the title from NMAC (which has been at least two weeks) I can get it completely out of the customers name. I am very sorry that this has taken place, and hope to have final resolution as soon as possible.

The customer is upset because the license plate was left on his vehicle.  He has been told by Nissan that if he pays the disposition fee which is due on his vehicle they will release the title so that he can get the tickets removed from his record.  He believes he should not have to pay...

the fee because the license plate was left on the vehicle. In Delaware the leasing company owns the vehicle, so they have as much right to the tag as the lessee.  There is nothing that requires us to give him back the tag, because NMAC has equal right to the tag.  If the customer paid his fee, which he agreed to do when he first leased the vehicle, he should be able to get the charges removed as he can then prove he no longer owned the vehicle. Sadly we cannot come to a resolution with the customer.