To whom it may concern, [redacted] and I have discussed the issue and we are resolving the issueWe did service the sealant and than [redacted] was not calling the office line so the communication was displaced.The service can not take place until the weather is warmer and the sealant can seal appropriatelyIt is EXTREMELY unfortunate the issue had to go to the Revdex.com and not directly to me or my business partnerRed Carpet Remodeling is a small business that puts our hearts and souls into making homeowners happy[redacted] and [redacted] we be taken care of like all our clients in the past decade.Best,Kenneth L [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The ultimate proposed resolution of the issue is 'O.K' However, events are mis-characterized in the response i.eMy wife called back on the phone # provided by the 'Siding Mgr.' Andy - the one that didn't show up to fix the faulty first effort fix - approximately a dozen messages were left Also both principals / owners were contacted via direct e-mail ( outside of the Revdex.com complaint) Jack K [redacted] on February 6th and Kenneth L [redacted] on February 18th First response contact from ownership came on March 2nd Again, we are working to resolve as soon as weather is appropriate, but, the fix should have come many months ago and well before more than contacts with the company went without any suitable responses Unfortunately, I cannot consider this resolved until the actual work is done I trust the latest plan will be executed, but, until it is done Regards, [redacted]
To whom it may concern, [redacted] and I have discussed the issue and we are resolving the issueWe did service the sealant and than [redacted] was not calling the office line so the communication was displaced.The service can not take place until the weather is warmer and the sealant can seal appropriatelyIt is EXTREMELY unfortunate the issue had to go to the Revdex.com and not directly to me or my business partnerRed Carpet Remodeling is a small business that puts our hearts and souls into making homeowners happy[redacted] and [redacted] we be taken care of like all our clients in the past decade.Best,Kenneth L [redacted]
Warranty Page
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The ultimate proposed resolution of the issue is 'O.K' However, events are mis-characterized in the response i.eMy wife called back on the phone # provided by the 'Siding Mgr.' Andy - the one that didn't show up to fix the faulty first effort fix - approximately a dozen messages were left Also both principals / owners were contacted via direct e-mail ( outside of the Revdex.com complaint) Jack K [redacted] on February 6th and Kenneth L [redacted] on February 18th First response contact from ownership came on March 2nd Again, we are working to resolve as soon as weather is appropriate, but, the fix should have come many months ago and well before more than contacts with the company went without any suitable responses Unfortunately, I cannot consider this resolved until the actual work is done I trust the latest plan will be executed, but, until it is done Regards, [redacted]