Red Carpet Transport Ltd

You may copy and paste the link from Ticket Master website inside your address bar[redacted] As stated previous - you're getting a refund The request has been escalated Please be patient Thank you

There's unfortunately no record of [redacted] calling the office for a refund so I regret that error our end While we don't refund customers who's concert is postponed, Janet Jackson is an exception A refund for [redacted] 's order will be processed within the next three (3) business days Thank you

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] When I bought my tickets .. I bought them from Ticket Master .. I did not know, and was never told that I was purchasing tickets from a different company. No where on the tickets does it state their "refund" policy. Last time I spoke with someone at In-Seats they stated that the show has not yet been canceled and when I asked the source ... they replied "my supervisor said so" ... I'm supposed to just take them at their word? The fact that we are over a month from the show being "indefinitely post-poned" is unacceptable. Doing business the right way would be to go after the folks ( [redacted] 's folks) to recoup whatever money they have to refunds on show dates that have come and gone. I will fight this every step of the way because this is just wrong. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

I received an offer from Ticket Liquidator for a resolution for a full refund. At this time, I just signed the resolution acceptance form and they are sending a Federal Express label to me to return the tickets. Upon return of the tickets they will issue a refund in the amount of the ticket total for $490.00. This refund will be issued via check to me. Therefore, at this time, I am satisfied with the resolution. Should there be a failure in this resolution, I will contact the Revdex.com again.Thank you for your assistance!Sincerely,*** *** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] When I bought my tickets .. I bought them from Ticket Master .. I did not know, and was never told that I was purchasing tickets from a different company.  No where on the tickets does it state their "refund" policy.  Last time I spoke with someone at In-Seats they stated that the show has not yet been canceled and when I asked the source ... they replied "my supervisor said so" ... I'm supposed to just take them at their word?  The fact that we are over a month from the show being "indefinitely post-poned" is unacceptable.  Doing business the right way would be to go after the folks ([redacted]'s folks) to recoup whatever money they have to refunds on show dates that have come and gone.  I will fight this every step of the way because this is just wrong. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The tickets were purchased in December  2015 for the event that was to take place February [redacted] and was a gift.  After the original event date went by the event was rescheduled two other times.  Each time In Seats, who I purchased the tickets from, says they will not refund the tickets because the event has not been cancelled.  Meanwhile, I kept getting e-mails from Ticket Liquidator stating the event was cancelled and I should contact In Seats for a refund.  I have never been so frustrated trying to rectify a situation.  How would anyone else feel if they were in my shoes waiting all these months for a refund...  It makes be think I will never get a refund.  It does not make sense that they can just keep and use your money like this when they have failed three times to deliver!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

You may copy and paste the link from Ticket Master website inside your address bar.[redacted] As stated previous - you're getting a refund.  The request has been escalated.  Please be patient.  Thank you.

[redacted] purchased tickets for [redacted] in Sept. 2015, the show she purchased tickets to has been postponed TBA. The terms and conditions for purchasing her seats on the secondary market - which she agreed to - state that a full refund will not be processed until the event is...

officially canceled. We are currently handling a high number of refund requests from customers who's Janet event they purchased for has been completely canceled and so those refunds are priority at the moment. The situation with [redacted] and her TBA shows is understandably frustrating, however; we have an obligation to uphold refunds first to those customers who's refund claim falls under the guidelines to which they agreed to during purchase. I understand that asking for patience when it's close to year from her purchase date to receive a refund is difficult to process, but we are trying to work through an extremely high number of canceled orders daily and her request isn't being ignored. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] purchased tickets for Janet Jackson in Dec. 2015, the show she purchased tickets to has been postponed TBA. The terms and conditions for purchasing her seats on the secondary market - which she agreed to - state that a full refund will not be processed until the event is officially...

canceled. We are currently handling a high number of refund requests from customers who's Janet event they purchased for has been completely canceled and so those refunds are priority at the moment. The situation with Janet Jackson and her TBA shows is understandably frustrating; however, we have an obligation to uphold refunds first to those customers who's refund claim falls under the guidelines to which they agreed to during purchase. With that said I have asked [redacted] to please be patient. We are trying to work through an extremely high number of canceled orders daily and her request isn't being ignored. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Patience???  I bought these tickets almost a year ago. I think I've exercised a lot of patience.  I will accept your response once I have my money ... in my account.  Right now ... all I have is your word, which at this point is not worth much. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

There's unfortunately no record of [redacted] calling the office for a refund so I regret that error our end.  While we don't refund customers who's concert is postponed, Janet Jackson is an exception.  A refund for [redacted]'s order will be processed within the next three (3)...

business days.  Thank you.