Red Cedar Canyon Assisted Living, LLC

[redacted] resided in our RCAC until noon on June 25, 2015 when family moved her out. Family had [redacted] Power of Attorney activated as [redacted] could no longer safely reside alone in her RCAC (Residential Care Apartment Complex) apartment. All parties agreed that [redacted] needed to...

move to a CBRF (Community Based Residential Facility) where more assistance and supervision could be provided. Red Cedar Canyon had an opening in its CBRF however Mr. [redacted] did not like the unit and chose to move to "The Waters" in Oakdale, MN without providing proper notice as required by the signed lease. Recognizing that [redacted] safety was of paramount importance Red Cedar Canyon did not hold [redacted] / Mr. [redacted] to the 30 day notice as required by the March 1,2015 signed lease pursuant to Page 5, Section G, paragraph 1, "By Tenant. Tenant may terminate the Agreement at any time with or without cause, by giving 30 days' prior written and signed notice to RCC. The 30-day notice will start effectively upon the same date in which RCC's Executive Director receives and signs the written notification notice."Mr. [redacted] signed up for a "Care Package B" on June 15, 2015. The documentation and verbal recollection of staff support that these cares and services were offered as agreed. The lease states that a 14 day notice is required when cancelling health services. Page 4, section E, #3 states, "Scheduled charged health services will be credited beginning after a two (2) week extended stay for health reasons" therefor, it is logical for Red Cedar Canyon to expect payment for services rendered. Again, acting in [redacted] best interest, I did not charge Mr. [redacted] the additional 14 days that he should have been charged as agreed upon and stated in the Service Agreement. I am asking that he honor the original "Care Package B" agreement and pay only for the dates of June 15,2015 through June 30, 2015 totaling $585.96.On the morning of September 16, 2015 I was in the dining room going from table to table visiting with the residents per my normal routine while having coffee. As I approached one table, a resident by the name of [redacted] said, "While pulling out my winter bedding I found the pillow case that [redacted] had been looking for. It must have somehow got intermixed with mine." [redacted] asked, "Will you see her again?" Although I had no plans to visit [redacted], it was coincidental that I was actually going to a "SWIM" (Senior Workers in Marketing) meeting at "The Waters" that afternoon. This meeting is held on the 3rd Wednesday of every month and the location varies. I told [redacted] that I would be happy to bring it to her.That afternoon I was at "The Waters" and explained to one of their care attendants that I had this pillow case and was returning it to [redacted]. Staff assisted me to [redacted] room and I gave it to her. We talked a bit about Sunrise Junior High School where she worked and I was a student. It is funny because I remember her fondly. I left my business card with a message on the back for Jim and/or family so they knew I was there. At no time did I discuss anything regarding the outstanding invoice or this situation.As a licensed Social Worker in both Minnesota and Wisconsin I have prided myself with my sincere advocacy of seniors over the past 27 years. I approach every senior as if they were my parents and how I would want them treated. I have acted in good faith throughout this process. I have attempted to work with Mr. [redacted] however he has been evasive and not returning phone calls. My last attempt to reach Mr. [redacted] was on November 4, 2015 in which a voicemail was left requesting that Mr. [redacted] contact the Executive Director to talk through this situation. [redacted] (Mr. [redacted] spouse) called and spoke with [redacted] (Administrative Assistant) at Red Cedar Canyon stating, "No further calls are to come to their home from Red Cedar Canyon./I Further, the fact that he would assert any wrong doing on my part with regard to the pillow case is absurd. My focus has always been on doing what is in [redacted] best interest and Mr. [redacted] has lost sight of the issue and is attempting to make this personal. I believe [redacted] would be embarrassed by his actions/inactions.Consequently, after having legal review our position I was told that Red Cedar Canyon would win in small claims court. At this time, I opted to turn it over to a collection agency where Red Cedar Canyon can collect from Mr. [redacted] as he signed the agreements. Filing a suit in small claims would likely result in having [redacted] name in the paper and I would not create that embarrassment for her because of her son's actions. This is not about the money but rather the principal of acting in good faith which Mr. [redacted] obviously does not understand. Red Cedar Canyon conceded its position for the best interest of [redacted]. I will no longer concede and Mr. [redacted] is done taking advantage of my gratuity and kindness. I expect reimbursement in the amount of $585.96.