Red Coach Inn

[redacted] We have found no evidence of any cockroaches in room We have done several inspections and also set roach traps with no sign of any roaches being foundWe had no complaints from [redacted] or [redacted] during their entire month stay at our hotelWe do preventative treatment weekly for cockroaches, bed bugs and fleas because we know that people can bring them in We know it is a concern in this area and that is why we do the weekly treatmentsWe can not see where we are at fault for your problemWe suggest you use [redacted] paste and/or roach traps to get your problem under control.Sincerely, Charley W [redacted] Red Coach Inn Owner

Complaint: [redacted] I am rejecting this response because of the following reasons:Regarding [redacted] and [redacted] ’s stay at the Red Coach Inn from August to December, never, never, never once was another person from the motel in their roomThey changed and washed the sheets themselves, and did all the cleaningThere was mold under the bathroom sink that was reported to the manager, was never cleaned, so [redacted] bought some spray bleach cleaner and cleaned it herselfI’m not sure who lied on their log, but this list of supposed cleanings did not happen by the workers of the Red Coach InnIf the motel room was never cleaned as stated on the log, how can they say they did a bug check? Needless to say, our complaint is not related to the motel’s lack of cleaning, but to the problem of cockroaches that was in their personal belongings when they moved back homeOur house is now infected with cockroaches, in a house that is only a couple years oldOur house is in the country with the nearest house over ½ mile away, so they didn’t come from another source.As to the owner/manager, we’ve never heard of Charles W [redacted] When [redacted] and [redacted] moved back and we found the cockroaches, I tried immediately to call the Red Coach Inn and talk to the owner or manager, on December 15thThe receptionist would not put me through to the owner, Terry W [redacted] , stating that she was workingI called a total of different times throughout the day, without being able to talk to the owner, requesting each time to have the owner give me a callAt 5:I was told the owner was present at the motel, but she was too busy to talk to meI put one final request for the owner to call me, but she refusedThe next day is when I put in my complaint with the Revdex.com.My request for having my house fumigated for cockroaches still standsSince this complaint was filed nearly a month ago now, we’ve found additional cockroaches in our pots and pans under the cupboardThis means they are now established, and will be harder to get rid ofThe quote is for $for a professional to come in and get rid of the cockroachesI still believe this is fair Regards, [redacted]

[redacted] We have found no evidence of any cockroaches in room We have done several inspections and also set roach traps with no sign of any roaches being foundWe had no complaints from [redacted] or [redacted] during their entire month stay at our hotelWe do preventative treatment weekly for cockroaches, bed bugs and fleas because we know that people can bring them in We know it is a concern in this area and that is why we do the weekly treatmentsWe can not see where we are at fault for your problemWe suggest you use [redacted] paste and/or roach traps to get your problem under control.Sincerely,Charley W [redacted] Red Coach Inn Owner

[redacted] Dear [redacted] , [redacted] , [redacted] and their dog checked into our hotel on August 16, and checked out on Dec13, Their weekly rate was $for the kitchenette and $for the dogOur policy is to check all rooms daily and thoroughly clean, disinfect and treat weeklyI checked our log books and this was done for this clientWe did not have any complaints from them during their entire stayWe preventative treat weekly for bed bugs, cockroaches and fleesWe have a field right behind us and do occassionally in the fall during harvest have the field mice that make their way into the roomsWe keep traps on hand and provide them as neededAfter they left there was no evidence of any cockroaches in the roomTwo days later we rented out that room and have had no complaints.We have managers that live onsite and we are there at least times a week and I did not receive a phone call while there from [redacted] I have always responded to any of our clients concerns that I am made aware of.We believe there is no cause for settlement due to the fact that we did not find any evidence of the cockroaches in the room or had any complaints from them during their stay.Sincerely,Charley W [redacted] Red Coach InnManaging Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** The Red Coach Inn is attempting to "pass the buck," on this, which doesn't surprise me. "Yes, let's try to pin the blame somewhere else, so we don't look so bad." I was told by a representative named Marto at reservations dot com (who I believe is affiliated in some way with expedia), that a refund in a case such as this is allowable by the hotel manager (Gene) of the Red Coach Inn; who would not take my call on Monday July 10, when I called and asked to speak with him. So, I refuse to accept their response. The person who answered the phone there, when I called on Monday 7/10/and told me I would not be allowed a refund and was very adamant that, "if we refunded every situation such as this we'd no longer be in business." They hung up the phone on me when I asked to speak with Gene the manager, who I was told (by Diane when she called me the evening of 7/to see if I was coming), is cool and would most likely give consideration to my situation because I was severely injured and had seen a doctor (she encouraged me to document the event so I had proof of what happened. I want a full refund for this unreasonable act showing such a significant lack of consideration to someone's case due to my being severely injured, the evening before our stay in Niagara Falls was to occur

***, *** and their infant son was initially in room Our manager Lisa said *** did bring her infant son into the office with a swollen hand, Lisa said it was not a bed bug bite and gave her ice to put on itShe requested to move rooms because her mother-in-law was in room and was coming into their room through the back sliding doors unannouncedLisa moved them to room We had an inspection of both rooms & and no black mold was presentWe do get bed bugs occasionally but continue to work with the Weld County Health Department for guidance and we treat the rooms on a weekly basis for preventionLisa said the only complaints she received was for several domestic disputes between *** and ***Our establishment is an economy rate hotel at which *** and *** paid $265/week which is the lowest priced hotel in the areaOn March 25, *** paid $in advance for their stay from March 26-April 2, No payment was received on April 2nd for the following weekOn April 9, no payment was receivedTherefore on April 9th Lisa told them they needed to pay $to catch up from the previous week and for advance pay for the following week, they stated they would pay on their paydayWe require advance payment for the week in order to receive the weekly rate, but Lisa was trying to work with them and their situationAt that point a lock out was placed on the doorTheir room was broken into to and their belongings were missing after Lisa informed them they needed to pay the overdue amount in order to access their belongingsWe do have our policies posted.After our investigation into this matter we have concluded to issue no monetary refund. Sincerely,Charley W***Red Coach InnOwner/GM

Revdex.com,First off we weren't asked to leave we left willingly after a week of not staying there due fact that the bed bugs had gotten so bad and we got sick and was not able to stop coughing which caused us to have breathing problems ( which I remind you had been happening to a other people staying at the hotel)The rooms were never clean at least the rooms that I stayed in weren'tWhen I walked into the firs room that we checked out I noticed there was Cheetos from the previous person,trash,and little worm like things around the toilet dead The second room was a little cleaner except for the mildue which later on decelodeve into black moldThe managers say they sprat once a week and keep the rooms clean but the truth is they don't they maybe spray once every to weeks if you are luckyRex and his sons are supposed to be mantience around the hotel but they don't do anything to repair or try to repair a pribkemThe sons are rude and have no respectNeither does rexMy son's hand got bitten up so bad to the point that it was swollen up and red red due to the bed bugs and the manager gave me an ice cube in a bag and didn't apologize or anything due to what happenedThis had happened several times after this incidentThe midlue that ended up turning into black mold got so bad that my son got a respiratory infection (after my husband wiped down the mold with bleach)The managers said they didn't do anything about the mold cause we didn't tell them about it but they dss the mold mulitiple times! Then the housekeeping sucks there's no pillows blankets or any of the supplies stockedIt took the managers a week to lock up our room! Wasnt gonna take the chance of losing my son's stuff to the managersThere's cockfoacockes in room 16! This place is falling apart and it does not meet up to building codes! This place is jot livable for anyoneI only stayed there as long as I did cause it was never this bad! I didn't have bed bugs for months into living thereFor a month you would thibjbyiu would get at least better managers/msnsgrment and get treated with respectBut no never happenedI didn't wanna stay there as long as we fid but we had no where else to go! The managers don't do their job properly and shouldn't have that jobI would honestly suggest getting new managers and owners or shut the place down! If I knew what conditions and problems that would come with living there I would have never stayed thereI would rather have been homelessWhat I think would be fair is my last fomonths rent remimbursed for what Happened to my son and for the conditions that we had the deal with! *** ***

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Dear ***,*** ***, *** *** and their dog checked into our hotel on August 16, and checked out on Dec
13, Their weekly rate was $for the kitchenette and $for the dogOur policy is to check all rooms daily and thoroughly clean, disinfect and treat weeklyI checked our log books and this was done for this clientWe did not have any complaints from them during their entire stayWe preventative treat weekly for bed bugs, cockroaches and fleesWe have a field right behind us and do occassionally in the fall during harvest have the field mice that make their way into the roomsWe keep traps on hand and provide them as neededAfter they left there was no evidence of any cockroaches in the roomTwo days later we rented out that room and have had no complaints.We have managers that live onsite and we are there at least times a week and I did not receive a phone call while there from *** ***I have always responded to any of our clients concerns that I am made aware of.We believe there is no cause for settlement due to the fact that we did not find any evidence of the cockroaches in the room or had any complaints from them during their stay.Sincerely,Charley W***Red Coach InnManaging Owner

? Business response stating that the consumer booked with third party and paid through themThey are not liable for refundAnd their cancellation policy is the same as Expedia

They were asked to leave our motel for non-payment of two weeks that was owed. They returned and broke into the room and left it a disaster. We do preventative treatment on all our rooms every 7 days for bed bugs. Our managers keep a cleaning log on every room. I think the complaint was issued...

because they were asked to leave for non-payment. If the complaint was valid they would not have stayed there for over 6 mos. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

[redacted]
We have found no evidence of any cockroaches in room 29.  We have done several inspections and also set roach traps with no sign of any roaches being found. We had no complaints from [redacted] or [redacted] during their entire 3 month stay at our hotel. We do preventative treatment weekly for cockroaches, bed bugs and fleas because we know that people can bring them in.  We know it is a concern in this area and that is why we do the weekly treatments. We can not see where we are at fault for your problem. We suggest you use [redacted] paste and/or roach traps to get your problem under control.Sincerely,
Charley W[redacted]Red Coach Inn Owner

Business response stating that the consumer booked with third party and paid through them. They are not liable for refund. And their cancellation policy is the same as Expedia.

Complaint: [redacted]
I am rejecting this response because of the following reasons:Regarding [redacted] and [redacted]’s stay at the Red Coach Inn from August to December, never, never, never once was another person from the motel in their room. They changed and washed the sheets themselves, and did all the cleaning. There was mold under the bathroom sink that was reported to the manager, was never cleaned, so [redacted] bought some spray bleach cleaner and cleaned it herself. I’m not sure who lied on their log, but this list of supposed cleanings did not happen by the workers of the Red Coach Inn. If the motel room was never cleaned as stated on the log, how can they say they did a bug check? Needless to say, our complaint is not related to the motel’s lack of cleaning, but to the problem of cockroaches that was in their personal belongings when they moved back home. Our house is now infected with cockroaches, in a house that is only a couple years old. Our house is in the country with the nearest house over ½ mile away, so they didn’t come from another source.As to the owner/manager, we’ve never heard of Charles W[redacted]. When [redacted] and [redacted] moved back and we found the cockroaches, I tried immediately to call the Red Coach Inn and talk to the owner or manager, on December 15th. The receptionist would not put me through to the owner, Terry W[redacted], stating that she was working. I called a total of 8 different times throughout the day, without being able to talk to the owner, requesting each time to have the owner give me a call. At 5:00 I was told the owner was present at the motel, but she was too busy to talk to me. I put one final request for the owner to call me, but she refused. The next day is when I put in my complaint with the Revdex.com.My request for having my house fumigated for cockroaches still stands. Since this complaint was filed nearly a month ago now, we’ve found additional cockroaches in our pots and pans under the cupboard. This means they are now established, and will be harder to get rid of. The quote is for $589 for a professional to come in and get rid of the cockroaches. I still believe this is fair.
Regards,
[redacted]

[redacted]
We have found no evidence of any cockroaches in room 29.  We have done several inspections and also set roach traps with no sign of any roaches being found. We had no complaints from [redacted] or [redacted] during their entire 3 month stay at our hotel. We do preventative treatment weekly for cockroaches, bed bugs and fleas because we know that people can bring them in.  We know it is a concern in this area and that is why we do the weekly treatments. We can not see where we are at fault for your problem. We suggest you use [redacted] paste and/or roach traps to get your problem under control.Sincerely,Charley W[redacted]Red Coach Inn Owner

[redacted]
Dear [redacted],[redacted] and their dog checked into our hotel on August 16, 2015 and checked...

out on Dec. 13, 2015. Their weekly rate was $265.00 for the kitchenette and $30.00 for the dog. Our policy is to check all rooms daily and thoroughly clean, disinfect and treat weekly. I checked our log books and this was done for this client. We did not have any complaints from them during their entire stay. We preventative treat weekly for bed bugs, cockroaches and flees. We have a field right behind us and do occassionally in the fall during harvest have the field mice that make their way into the rooms. We keep traps on hand and provide them as needed. After they left there was no evidence of any cockroaches in the room. Two days later we rented out that room and have had no complaints.We have managers that live onsite and we are there at least 4 times a week and I did not receive a phone call while there from [redacted]. I have always responded to any of our clients concerns that I am made aware of.We believe there is no cause for settlement due to the fact that we did not find any evidence of the cockroaches in the room or had any complaints from them during their stay.Sincerely,Charley W[redacted]Red Coach InnManaging Owner

Thank you for giving us the opportunity to respond. The staff and I are very proud of the ed Coach Inn. We strive to provide the highest level of customer service and best possible experience We enjoy building memories with our guests. Upon the arrival,I of all our guests, we give them a...

complimentary plate of cheese, fruit, and crackers plus a split of champagne, a bottle of Sartoga Spring water and chocolates in their room. We provide this to our guests free of charge as we value the importance of giving them a warm welcome lo our establishment. Not many accommodations do this, and most of the time, you have to pay for every single item in the fridge-but not us. Again we provide this as a complimentary welcome gift. Being that we are directly across the street from the Niagara Falls State Park we have a Jot of tourists who come into our lobby asking for bottled water and soda which are available for purchase at our restaurant bar This is what the guest was told by our front desk staff. Should any of the guests mention they are staying with us and would like any additional bottles of water we do honor that request without hesitation. As for the honeymoon package, their chocolates were indeed delivered to their room. However·, upon delivering them, the guests forfeited the chocolates and told our front desk agent to just give them water instead-so per their request, our fr nt desk agent gave them the bottles of water they wanted. 1 he next day they asked for more bottles of, water, which were provided to them again, free of charge. Al for the other items-although the package:· are set-up all together before check-in-if any were indeed missed and were not provided, we do apologize and the guest did not call this to our attention and ask for them. We would have gladly remedied ti e problem right away and provided the missing items if v??e were informed or asked about it. The air-conditioning in the suite was also working properly during their stay. They were in a 2-bedroom apartment-style suite, and depending on the settings on the thermostat, the central air will not be continuously blowing air or instantly cool down the 1,080 square feet of space they were m,wing in.  However, when the guests called down regarding the air-conditioning, the front desk agent asked them if it was blowing cold air, and they said yes-confirming that the A/C was working. We had a maintenance technician on property during their tiily and if they requested for someone to check it after giving it time to cool down and it didn't, we would've gladly sent someone up to their suite. But we never received another ca II from them after confirming that the AC was blowing cold air. We have had no prior or current issues with the air conditioning in their suite. Upon their check-out, once ago in trey did not mention to our front desk agent on duty that they, had any issues or concerns and were leaving early. By the time she got the chance to pull up their folio and realized that they were leaving a day early, I hey've gone out the door. Like I keep mentioning, our guests; re our top priority. If we were made aware of any shortcoming, that the guest might've felt during their stay, we would've been on top of it immediately to address the issues °and make their stay better. They w re here for two days and not once did they ask to speak to a manager. I was personally here both days and did not hear any complaints from this particular guest. With ,any case,we unfortunately are not able to address any problem if a guest decides ta speak up after they've Ieft the property" In light of this complaint, as a resolution, I would like to offer them a refund for the cost of their honeymoon package" I would also like to offer them to come back to our establishment for a complimentary two-night stay in a one-bedroom suite of their choice to see what the Red Coach Inn is truly about Please let us know if there is any other information you need from us to clarify and address the complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The Red Coach Inn is attempting to "pass the buck," on this, which doesn't surprise me.  "Yes, let's try to pin the blame somewhere else, so we don't look so bad."  I was told by a representative named Marto at reservations dot com (who I believe is affiliated in some way with expedia), that a refund in a case such as this is allowable by the hotel manager (Gene) of the Red Coach Inn; who would not take my call on Monday July 10, when I called and asked to speak with him.  So, I refuse to accept their response.  The person who answered the phone there, when I called on Monday 7/10/2017 and told me I would not be allowed a refund and was very adamant that, "if we refunded every situation such as this we'd no longer be in business."  They hung up the phone on me when I asked to speak with Gene the manager, who I was told (by Diane when she called me the evening of 7/8 to see if I was coming), is cool and would most likely give consideration to my situation because I was severely injured and had seen a doctor (she encouraged me to document the event so I had proof of what happened.  I want a full refund for this unreasonable act showing such a significant lack of consideration to someone's case due to my being severely injured, the evening before our stay in Niagara Falls was to occur.

Complaint: [redacted]
I am rejecting this response because of the following reasons:
Regarding [redacted] and [redacted]’s stay at the Red Coach Inn from August to December, never, never, never once was another person from the motel in their room. They changed and washed the sheets themselves, and did all the cleaning. There was mold under the bathroom sink that was reported to the manager, was never cleaned, so [redacted] bought some spray bleach cleaner and cleaned it herself. I’m not sure who lied on their log, but this list of supposed cleanings did not happen by the workers of the Red Coach Inn. If the motel room was never cleaned as stated on the log, how can they say they did a bug check?
Needless to say, our complaint is not related to the motel’s lack of cleaning, but to the problem of cockroaches that was in their personal belongings when they moved back home. Our house is now infected with cockroaches, in a house that is only a couple years old. Our house is in the country with the nearest house over ½ mile away, so they didn’t come from another source.
As to the owner/manager, we’ve never heard of Charles W[redacted]. When [redacted] and [redacted] moved back and we found the cockroaches, I tried immediately to call the Red Coach Inn and talk to the owner or manager, on December 15th. The receptionist would not put me through to the owner, Terry W[redacted], stating that she was working. I called a total of 8 different times throughout the day, without being able to talk to the owner, requesting each time to have the owner give me a call. At 5:00 I was told the owner was present at the motel, but she was too busy to talk to me. I put one final request for the owner to call me, but she refused. The next day is when I put in my complaint with the Revdex.com.
My request for having my house fumigated for cockroaches still stands. Since this complaint was filed nearly a month ago now, we’ve found additional cockroaches in our pots and pans under the cupboard. This means they are now established, and will be harder to get rid of. The quote is for $589 for a professional to come in and get rid of the cockroaches. I still believe this is fair.
Regards,
[redacted]