Red Diamond Digital, LLC

Revdex.com: That is correctI am willing to accept the partial refund, but in doing so I will leave all negatives reviews and posts on various sites up and active, and possibly leave some more at other sitesIf a FULL refund is issued, however, I will remove all posts and will not write any future ones either Regards, [redacted]

The representation that this client is attempting to display of our company is not representative of our company in wholeEven the referring client that sent this customer to us had a very different experience and their website is prosperingThere was never misrepresentation of work completedThe client was under the impression that the modules and components that were developed by our company were "free" tools/modules/widgets that could "easily" be implemented into a Shopify solutionThis is not the caseWe are a platinum developer of Shopify and have obtained this status by completed such work for multiple clients across the countryYes, we have widgets and modules that we reuse on various customer sites and ones shared within the developer community, however this does not subtract from the time and effort that we deem necessary to implement these solutionsWe showed the customer what the end product would look like based on our test data on our testing serversHowever, the end product is based off the client's actual input and information being placed into the actual site once transferred to their accountWe explained this, and assured the customer that we would assist them to get the site to the same status as the testing site shown with the assistance of the customer providing the pertinent details about his products (descriptions, pricing, colors, etc.)Again, we have no issue with refunding half of the deposit with the understanding that the reviews will not be postedEven with the level of work performed for the customer for digitizing and vectorizing his artwork, we have not received any positive reviews for thatThose pieces are still being used by the customer to dateMany of these designs were very complicated and integrate designs that we got done below market rate as well

I do not agree with making the refund of half of the deposit and yet still getting all of the bad reviews blasted about our companyIf we make the refund of half of the deposit amount (even though we completed hours of work that would be above the half deposit placed), we would like the negative reviews removedThere is zero compromise on behalf of the client in this situation

Revdex.com:
While I accept RDD's standing offer, I would like to make an additional counter proposal: Should RDD issue a full refund, I will remove all negative posts made by me on any/all sites including, but not limited to Google Reviews, Yelp, Revdex.com.org, etc.In addition, my responses to RDD's message:1) RDD claims that I am not seeing full value in the work completedThis is partially true, because many of these supposed features or functionalities were not ones that I requestedInstead, RDD made a business decision on my behalf to implement these features that "extended above and beyond the project's original scope" (their words, not mine)I think RDD intended for these features to compensate for delays already incurred, but if anything, it seems as though they may have contributed to even further delaysHad I been consulted on the possible decision to implement said features, I would have instead opted to forgo them until the site's original scope and requirements had been met.2) In my online review(s), I explicitly praised RDD's graphics design team on their ability to complete assignments with a decent level of quality and within a reasonable timeframeNothing exceptional, but definitely not bad by any standardAlso, the technical requirements for RDD's acceptance and use of custom graphics, including expenses associated with converting those images to vector formats, were not disclosed to me during initial discussionsIt wasn't until the project was "well" underway, that I learned of these details.3) I sincerely appreciate ***'s gesture to personally lead my project and I fully understand the reasons for wanting to do as suchUnfortunately, this well-intended gesture had many frustrating negative consequences as routine inquiries and requests would often go days unheeded until I sent subsequent and more persistent inquiriesI think these consequences are to be expected when dealing with busy, traveling CEOs on a daily basis (through no fault of their own)Therefore, it would be wiser in my opinion for CEO's like *** to assume a more "background" or transparent role in such projects.Regards,
*** ***

We are willing to come to an agreement of a refund of half of the initial deposit which would be a total of $Even though the customer is not seeing the full value in the work completed, there was still a large amount of work done and hours spent on the work completedWe offered the client
the usage of the work completed still, at no additional cost, for use on the website created by the customer so that he could take full advantage of the additional functionality that he is disputing doesn't existThe custom components and features that were added to the website can only be seen after the products are actually added to the websiteWe explained this to the customer and walked through via web conference on how the products would be added (this required customer input for product descriptions, options, pricing, etc.) after the web conference we didn't hear from the customer again until the request for returning the deposit fundsWhen we showed the client a demo of the website we used fake data to demonstrate how the products would be displayed and how the end user would see the websiteHowever, the fake/dummy test data is not something that would remain on the deployed site, which is what/how we explained to the customer.To end this and t keep good faith, again we are offering a refund of $which is equal to half of the initial deposit paid for the custom Shopify work we completedThe customer is still offered the use of the custom components completed if he wants at no additional cost.As far as other work completed for the client (vectorizing of submitted artwork) we completed over designs for the customer all at his satisfactionSome of these vectorized pieces were of extreme complexity and detail in which we still charged very low rates to make sure the client was happy with the outcomes. In regards to the "one man show", when the client was referred to us, I took the client under my wing as a personal client due the relationship of the referring clientThe work was completed by various members of our team/staff but I remained as the primary point of contactA project manager is assigned to all projects/work completed by RDDThis project, due to the relationship with the referring client, was not assigned a dedicated PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12521620, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
"The representation that this client is attempting to display of our company is not representative of our company in whole."All claims I've made are based off real events that transpired and can be validated by actual email and text message transcripts. This is not a smear campaign. If instead what you mean is "the customer's experience in this case is not representative of the company in whole", then I would like to know why I was singled out to receive subpar quality and inadequate project resources. If this is not representative of the company in whole, then why did it happen to me specifically? On this note however, I do recall seeing other online reviews that portrayed similar negative customer experiences with RDD (and/or its predecessor "FM Webmasters") and [redacted], some of which have been deleted semi-recently. So maybe my experience is not so unique after all.There was indeed misrepresentation of work completed. When we were three weeks past due for the publishing of the site from its initial testing environment, I was told verbatim "we are almost there", "we are far beyond where I last told you over the phone where we would be", "it's looking awesome!". At this point since we were three weeks past due and still nothing to show for it, I demanded screenshots of the published site as-is, with the full understanding that it was still a work in progress. Two days later, I get a single screenshot of the site in its original testing environment (which I failed to notice at the time). If the site was "looking awesome" and "almost [done]", then I would have expected to have received screenshots in its almost-final, published form. Instead, I got a single screenshot of the site as it existed four weeks prior. Thus, there is strong probability that the progression of the site's publication was not nearly as far along as [redacted] had otherwise indicated.In conclusion, my request was simple: a basic shopify site in which to sell shirts and other apparel -- a site that mimicked another RDD client's site owned operated by friends of mine. I made it clear from the beginning that I am very busy individual and was looking to completely outsource the creation of a said website at price that we both agreed upon - $700.Instead, [redacted] took it upon himself to alter the scope of the project after initial discussions to include features not originally discussed nor required by me, I assume as a gesture to compensate for the delayed project deliverables and milestones. Instead, this may have contributed to further delays. At any rate, what I was given at the end was not what I had originally asked, and was certainly not within a timeframe anyone in this industry would expect for such a project.I have worked successfully with at least five other web development and design companies in the last decade on websites much more complicated than this. I am very well acquainted with how these projects tend to pan out. I can say that very little to none of the types of project resources, overall structure and organization, and timeliness of responses and deliverables I was accustomed to seeing with those other companies were present with RDD in my experience.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12521620, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
1. Work "completed" is very much debatable.2. Work was not completed in a reasonable amount of time.3. Overall communication was abysmal.4. Project Manager, [redacted] in this case, deliberately mislead and misinformed me on progress when I periodically requested status updates.Potential customers need to be aware of what they are getting themselves into when they attempt to engage RDD in projects. The only scenario I will remove all reviews is when I am issued a full refund.
Regards,
[redacted]

Revdex.com:
That is correct. I am willing to accept the partial refund, but in doing so I will leave all negatives reviews and posts on various sites up and active, and possibly leave some more at other sites. If a FULL refund is issued, however, I will remove all posts and will not write any future ones either.
Regards,
[redacted]

The representation that this client is attempting to display of our company is not representative of our company in whole. Even the referring client that sent this customer to us had a very different experience and their website is prospering. There was never misrepresentation of work completed. The client was under the impression that the modules and components that were developed by our company were "free" tools/modules/widgets that could "easily" be implemented into a Shopify solution. This is not the case. We are a platinum developer of Shopify and have obtained this status by completed such work for multiple clients across the country. Yes, we have widgets and modules that we reuse on various customer sites and ones shared within the developer community, however this does not subtract from the time and effort that we deem necessary to implement these solutions. We showed the customer what the end product would look like based on our test data on our testing servers. However, the end product is based off the client's actual input and information being placed into the actual site once transferred to their account. We explained this, and assured the customer that we would assist them to get the site to the same status as the testing site shown with the assistance of the customer providing the pertinent details about his products (descriptions, pricing, colors, etc.). Again, we have no issue with refunding half of the deposit with the understanding that the reviews will not be posted. Even with the level of work performed for the customer for digitizing and vectorizing his artwork, we have not received any positive reviews for that. Those pieces are still being used by the customer to date. Many of these designs were very complicated and integrate designs that we got done below market rate as well.

I did not see that he was willing to resolve this matter with the resolution we proposed. We will be able to refund the amount we proposed next week when my accountant returns.