Red Door Estate Sales

see attached[Revdex.com converted the PDF attachment and copied it below; thus, formatting irregularities may occur.] /> Red Door Estate Sales February 20, [redacted] Dispute Resolution Specialist Revdex.com Corporate Office La Posada Drive Austin, TX Dear Ms [redacted] : We are writing to respond to the complaint by [redacted] with the # [redacted] It is our intent to resolve this matter as soon as possibleWe have dealt with this since August, and have spent a considerable amount of time and money to clear it up Attached are various documents that will support our claim that we owe no money to Mr [redacted] and that we fulfilled our duties as a business: signed contracts, post-sale letters, email correspondence, Contracts: as stated above, two contracts are attached that Mr [redacted] initialed and signed stating that he understood the termsFor example, pulling items from the sale or selling items outside of the contract that had already been designated as going to be sold (under section "Fees" and "Client Responsibilities"), that we were not responsible for clean-up/garbage removal (under the section "Post Sale"), and that we allowed customers to come in and damage his property (under section "Liability") Post-Sale Letters: we wrote to Mr [redacted] after each sale letting him know what monies he would be receiving as proceeds from the saleThis included a detailed listing of charges he would be responsible for as agreed upon in the contract E-mail correspondence: Mr [redacted] asserts that we undersold itemsAs per the contract (under "Other"), Red Door Estate Sales asks the client to let us know if there is a minimum price acceptableMr [redacted] did not give us a price list before the first two sales, so to ensure we were handling our clients wishes correctly, we produced a price list and sent it to Mr [redacted] via email on July 15, Many times during the sale, Mr [redacted] would say they were for sale and then change his mind and remove them from the saleThis list shows that all vehicles/boxcars were intended to be sold by usWe have Included two emails that expound upon this subject that were written before July In addition, we have other email correspondence on other subjects if you wish to see them allFurthermore, our lawyer has communicated extensively with Mr' [redacted] to try to resolve this matterAs per the contract, we are actually owed $814.28, however we explained to Mr [redacted] that we would waive this fee out of respect for the relationship that we established and we feel it is good business to have done this Please let us know what further information you need from usWe find it regrettable that this could not have worked out in a better light and we wish the best to Mr [redacted] Sincerely, [redacted] Red Door Estate Sales

Complaint: [redacted] I am rejecting this response because: I do not owe Red Door a pennyThey owe me for the last saleIf we are going to go down the road of breach of contract they owe me 10% for breach of contract for the other sales and damages due to negligence Regards, [redacted]

Red Door Estate Sales
March 19,
*** ***
Dispute Resolution Specialist
Revdex.com Corporate Office
La Posada Drive
Austin, TX
RE: #***
Dear Ms***:
After reviewing the response letter submitted by Mr***, we submit the following:
1.) As to hiring a lawyer, we felt it was necessary as we had tried communicating with Mr*** via email and letter to resolve this matter. We gave him our lawyer’s information via email on 8/16/2013, and he said that he had informed his lawyer as well
2.) Mr*** still says that we gave him permission to sell the cars outside of the contract We never gave him permission; it specifically states in the contract that no item may be sold outside of the contract and if that does occur, 40% commission will be charged He told us that he sold the items, but he never asked us to not be charged commission He signed three different contracts with us and he was aware of the terms
3.) Mr*** alleges that *** set books aside and would not sell them to a customer We have no recollection of that or evidence of it. In addition, after the last sale, we also loaded approximately 2,books into our moving truck to try selling for Mr*** at local San Antonio bookstores; we contacted various small bookstores which would not accept them, this includes *** *** ***, and finally were able to sell the entire lot for only $to a local buyer
4.) In regard to the dog bowls - we worked very hard to make sure that all items that were marked in green spray paint or green duct tape by Mr*** did not leave the property We had asked Mr*** to please remove items from the property or at least place items he did not want sold in a secure location It was very difficult to keep track of all of these items as Mr*** did not separate them Our crew often found more bowls and fed and watered the dogs that were on the property Our crew went beyond what was required of them to take care of these animals
5.) As for negligence, we are extremely concerned about our clients' property It was unfortunate that a storm came through and blew over the tents that were protecting property that had been brought outside We were grateful that his family came and tried to rectify the situation As for leaving items outside after the sales, Mr*** expressed that he and his family would take care of it We tried to put items away, but he insisted that they do it I regret that we did not get this in writingWe also hauled many items that were not sellable to his trash pit, which is not what we were hired to do, but in order to make the property safe enough for the customers to walk around, we had to throw away moldy and/or broken items.
6.) If Mr*** will note in the last two contracts signed for the last two sales, the sale was scheduled to be open from 7:30am-1:00pm. We did not close early as he states
7.) We did advertise in local newspapers: *** *** *** *** *** *** which services the *** *** ***, the *** *** ***, and the *** ***. Our bank statement shows payment to *** *** on 6/14/
We find it regrettable that we are still at an impasse. We still send good wishes to the *** family and know that they are still grieving
Sincerely,
*** *** and *** ***
Red Door Estate Sales

Complaint: ***
I am rejecting this response because: See Attached
ATTN Revdex.com:
#***
My response to Red Door Estate Sales
RDES claims that I owe them 914.28? When in fact they offered to pay me $through their lawyer
if I signed a releaseRed Door has taken enough from our estateIf they have spent money on a lawyer
then that is their costNo one told them to get a lawyer we are not in court.
The biggest issue we disagree on is that I made it clear before the last sale that I had sold some of the
vehicles before the saleI communicated many times about this to Red Door*** said in person that
as long as they were sold before July 7thEvery time their response was “ok”I have e-mails and text to
support thisThey had plenty of chances to raise a concern and tell me it was not allowedTheir lawyer
later claims that Red Door said “ok” because they thought they were getting their 40% out of the
vehiclesIf that were true then Red Door has no claim to a 10% “breach of Contract” claim.
Red Door claims I removed items from the saleRed Door knew that I had many items that I was
marking to keepThey agreed were very understanding and said it was not a problemThey just wanted
to make sure they were markedThese items did belong to the family by the wayRed Door themselves
removed items from the saleI had a customer tell me that *** would not sell him some old books
and that she put them away and removed them from the saleI later found the books in the travel
trailer*** had shown me the books but never told me that a customer had found them and wanted
to buy them.
Red Door also claims I changed my mind and removed items from the sale? Please give me a good
example of thisI told Red Door exactly what was selling and notThey just didn’t listenThey even sold
my dogs food and water bowlsThis happened twiceThey were clearly marked as not for sale and Red
Door let it happen twice
Red Door claims they are not responsible for damagesThis is not true if it is due to negligenceRed
Door took hundreds of items outside and left them on the groundIt rained many times and each time
Red Door did nothing to get the items insideMe and my whole family went over in the pouring rain to
try to fix the tarps and tents on some of the items to try and prevent the rain damage to some of itRed
Door did nothingEven after I requested them to move the itemsThey instead brought out moreThey
are responsible for thisThe contract doesn’t protect them from negligence.
Red Door themselves are in breach of contractIn the first contract they state that the first days of the
sale would be a picker’s saleThen the remainder would be a regular saleThe entire sale ended up
being a picker’s saleRed Door was not prepared to handle the amount of people that showed upMuch
damage occurred because of thisThen Red Door stated that the sales would take place from 8am to
4pmRed Door closed down and left at 1pm on many daysI have proof of this as wellAlso the contract
states that Red Door would advertise in local newspapersI never saw any evidence of thisThis was
apparently what my setup fee was to help pay forAll these are example of where Red Door did not live
up to their end of the contractThe estate should actually be charging Red Door 10% for breach of
contractThen wemove on to other disturbing thingsRedDoor hired a customerin the firstsale to work for
themThisindividual I had warnedmany timesto stop tossing items aroundI witnessesthisindividual
break an item on a two occasionsWhat was never clear is how this person was paidBasically she was
supposed to be working but was looking through items most for the time for things she wantedIf she
was hired to work in exchange for items then how does the estate get paid for the items? It’s not fair for
the estate to give or even discount this individualAlso, Red Door left this individual on the property
after everyone was goneI have them on video putting items in their truck well after *** and ***
had left and closed the gateRed Door is responsible for thisWho does that with someone’s property??
You never give access to anyone to your customer’s property!
Another disturbing thing is that Red Door was ok with selling an item that was already soldI caught
someone taking parts off of a mower that was already soldThis owner had already contacted me that
they were coming to get the mowerRed Door’s response was “they should have gotten it already”.
Which brings up another pointRed Door is responsible for the saleIt should not be up to me to have
take calls from people trying to meet up and get the items they boughtI had to meet people on many
occasions to pick up cars or whatever big item they purchasedRed Door owes me for my time and labor
for thatSome of these pickups took hours of my timeIf Red Door is in charge of the sale then this is
their responsibility.
But the most troubling of all is that Red Door could have stolen money from the sales and I would never
know because Red Door never did an inventoryThe final sale sheet is NOT an inventoryThe list of
prices on cars (which I actually gave to Red Door) is not an inventoryIt took Red Door days to get me
a sale sheet and pay the estateThen I found items that were missingBig items like cars and tractors
were missingRed Door claims all the money was accounted for and that everything added upThat’s
impossible if a car was sold and it’s not on the listIt’s either theft or extremely sloppy bookkeeping.
$in missing money from the first sale alone!! I believe much more than that is missing from the
saleRed Door couldn’t even give me a total after the saleIf you are entering everything in as you sell
you should have a running total at all timesRed Door could not give me a total because they were up to
something no good.
Red Door made a complete mess of this saleThey undersold items then claim that I have to set the
minimum? Red Door was supposed to bring in “experts” to value itemsNever happenedI had to come
up with the values on the vehicles myself after I realized they had no clue what the items were worth.
Isn’t that their job to do? What did I need them for? Red Door claimed they could handle it but they
were completely unprepared and inexperienced for the jobThey lie and change their story about every
issue brought upI offered a reasonable settlement of $and they declined while hiding behind their
lawyerRed Door messed up the sale and didn’t make what they wanted in the last sale so decided to
scheme up a breach of contract to cover their own lossesI have never felt as humiliated as Red Door
has made me feelEven when it was obviously very upsetting to me to see my Dad’s stuff damaged and
in shambles, Red Door still did not take action to correct thingsVery heartless peopleThey take
advantage of you during a hard time and tell you how great it will all be and agree to everythingWhat
hurt even more is that I went to another sale that they held and everything at that sale was done
correctly the way they promised me my sale would beSo apparently my stuff was treated like junk but
they didn’t mind making a buck of itThen I also had to endure overhearing their staff and their kids talk
bad about the property and itemsThis was my Dad’s place and his things! You want to talk bad about it
and make money off of it?! How low can you be? Advice for anyone brave enough to use Red Door is to get your own lawyerto draw up a seller’s contract before any agreement with themand get anything
said or agreed on in writing or RedDoor will use it against you later
Thanks,
*** ***
2/25/2014
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
my complaint was closed and labeled resolvedIt has not been resolvedI haven't been paid by Red Door Estate Sales
Regards,
*** ***

Good morning,
We have received Mr***'s response and feel it is unfortunate that this has still not been resolved We feel that we offered a reasonable resolution this matter on July 31, when we said we would not charge him the $that he owed us This was an act of good faith to not charge him this amount We still believe that is a fair solution
Sincerely,
*** ***
*** ***

Complaint: [redacted]
I am rejecting this response because: See Attached
Regards,
[redacted]

see attached[Revdex.com converted the PDF attachment and copied it below; thus, formatting irregularities may occur.]
/>
Red
Door Estate Sales
February
20, 2014
[redacted]
Dispute
Resolution Specialist
Revdex.com Corporate
Office
1005
La Posada Drive
Austin,
TX 78752
Dear
Ms. [redacted]:
We
are writing to respond to the complaint by [redacted] with the 10 #[redacted].
It is our intent to resolve this matter as soon as possible. We have dealt with this since
August,
and have spent a considerable amount of time and money to clear it up.
Attached are various
documents that will support our claim that we owe no money to Mr. [redacted] and
that we fulfilled our duties as a business: signed contracts, post-sale
letters, email correspondence,
Contracts:
as stated above, two contracts are attached that Mr. [redacted] initialed and
signed stating that he understood the terms. For example, pulling items from
the sale or selling items outside of the contract that had already been
designated as going to be sold (under section "Fees" and "Client
Responsibilities"), that we were not
responsible
for clean-up/garbage removal (under the section "Post Sale"), and
that we
allowed
customers to come in and damage his property (under section
"Liability").
Post-Sale
Letters: we wrote to Mr. [redacted] after each sale letting him know what monies
he would be receiving as proceeds from the sale. This included a detailed
listing of charges he would be responsible for as agreed upon in the contract.
E-mail
correspondence: Mr. [redacted] asserts that we undersold items. As per the
contract (under "Other"), Red Door Estate Sales asks the client to
let us know if there is a minimum price acceptable. Mr. [redacted] did not give us
a price list before the first two sales, so to ensure we were handling our
clients wishes correctly, we produced a price list and sent it to Mr. [redacted]
via email on July 15, 2013. Many times during the sale, Mr. [redacted] would say
they were for sale and then change his mind and remove them from the sale. This
list shows that all vehicles/boxcars were intended to be sold by us. We have
Included two emails that expound upon this subject that were written before
July 15. In addition, we have other email correspondence on other subjects if
you wish to see them all. Furthermore, our lawyer has communicated
extensively with Mr. '[redacted] to try to resolve this matter. As per the
contract, we are actually owed $814.28, however we explained to Mr. [redacted]
that we would waive this fee out of respect for the
relationship that we established and we feel
it is good business to have done this.
Please let us know what further information
you need from us. We find it regrettable
that this could not have worked out in a better light and we wish
the best to Mr. [redacted].
Sincerely,
[redacted]
[redacted]
Red Door Estate Sales

Complaint: [redacted]
I am rejecting this response because:
I do not owe Red Door a penny. They owe me for the last sale. If we are going to go down the road of breach of contract they owe me 10% for breach of contract for the other sales and damages due to negligence.
Regards,
[redacted]