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Red Dragon House

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***,I am writing to you in regards to your case ID of ***. Please see the snap shots I've attached to this email. This should shed some light on what we were dealing with at the Red Dragon Restaurant. I tried to explain to her that there is no possible way we would be able
to send someone to her office with her cash refund (we don't even deliver). I'd offered her an exchange, refund or in store credit. She refused and insisted someone bring her new food or her cash to her office. I again told her we were unable to do that. Then she became very rude and hung up on me and proceeded to send the following texts to me (attached). As I see it now, there is nothing to settle

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